625 North Main Street, Boerne, TX 78006
For more information about senior living options: (844) 490-3973
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The staff are friendly and really nice to the residents. The facility has a homey, welcoming atmosphere. The rehab team is described as the best in town. Elaine, Rosie, and Joan are patient and kind to the residents. The nursing staff are wonderful, nurturing, and prompt. The management team is credited with elevating care to a higher level. The facility is consistently clean, with polite and respectful staff. The staff are caring and treat residents like family.
The reviewer stated that the staff were horrible and that money was stolen from a loved one while in the facility, with the administrator described as clueless and no cameras inside to protect residents. The reviewer warned others not to place a loved one in this facility, describing unprofessional and irresponsible staff, constant turnover, and extreme understaffing. The reviewer described missing clothes and belongings, poor physical hygiene, neglect, multiple falls, a delayed ER visit, and a later hip fracture due to perceived staff incompetence. The reviewer said the facility is not safe, citing overmedication (Tramadol), incidents of feces on a wheelchair, infections, and residents not checked regularly. The reviewer noted some staff (including the physical therapy nurses) as rude and uncaring toward the resident, and that other staff did not seem to care about patients or families. The reviewer described the facility as dirty and sad, with attractive pictures, and reported long delays for meals (lunch served late). The reviewer observed constant staff turnover and a sense that many staff were not genuinely engaged in residents' care. The reviewer claimed many 5-star reviews come from staff, implying accuracy concerns and overall distrust in management. The reviewer reported that some clothes or belongings were repeatedly missing and that at times staff were stealing.Town and Country presents itself in the mix of reviews as a place with a strong sense of hospitality and a dedicated rehab focus, seasoned by a blend of high praise and sharp warnings. Many commenters describe the atmosphere as homey, welcoming, and family-like, with staff who are consistently kind, patient, and attentive to residents' needs. Several reviews highlight the energy and warmth of the team, noting that the staff are "really nice and good to the Residents," and that the facility feels "homey and welcoming," where people are "always so kind and helpful." The impression of a positive, people-centered environment is a thread that appears across multiple accounts, underscored by remarks about staff going above and beyond and making residents feel cared for.
A recurring source of positivity centers on the rehabilitation services. One former patient spoke of a surprising turn from resistance to enthusiasm after performing physical therapy, describing gains in strength and balance within a couple of weeks after hip replacement surgery. In another echo, reviewers call the rehab team "the best," with some families specifically praising the work of the rehab staff in helping residents regain function. There are mentions of standout individuals in therapy and nursing leadership, including praise for the Director of Nursing, Delia Martinez, and for the well-regarded rehabilitation and nursing teams. The sense given by these comments is that when the facility is operating smoothly, the rehab experience can be highly effective and reassuring for families.
The traditions and memory-care units also receive positive notes. Several reviewers mention staff members who have become trusted fixtures for residents, such as Elaine, Rosie, and Joan, who are described as patient, kind, and a pleasure to work with in the traditions unit. The broader message is that, in the eyes of many families, Town and Country can offer compassionate, attentive care in the right hands, with capable teams that residents and families can rely on for steady, reassuring support.
However, not every review aligns with the favorable tone. A sizable subset of the feedback raises serious concerns about safety, ethics, and overall quality of care. Some reviewers recount theft and financial mishaps, alleging that money was stolen from loved ones while they were residents there, and accusing administration of being clueless or unresponsive to protect residents' belongings. The absence of visible monitoring and camera coverage inside patient rooms is underscored by one reviewer, who strongly cautions others to consider hidden cameras to safeguard against potential misdeeds. This thread of criticism emphasizes the perceived risk when no checks are in place and when trust in administration is eroded.
There are also accounts of overmedication and poor responses to medical issues. One reviewer reports three days of tramadol dosing before they intervened to reduce the amount, followed by a chain of concerns about hygiene, infection, and basic health checks. Several accounts describe long-standing problems with under-staffing and turnover, with some families feeling that essential caregiving tasks - personal hygiene, timely feeding, and routine checks - were not consistently performed. Comments about cleanliness are mixed as well: while some reviewers praise the facility's overall cleanliness and the nice appearance, others describe situations where residents were not properly cared for, including dirty clothes or missing clothing, and delays in getting residents to meals or into the dining area. The tension between a clean facility and lapses in daily care is a recurring theme of the negative feedback.
The human impact of these tensions is evident in the personal stories. Some families recount severe consequences, such as falls leading to serious injuries, dehydration, and extended periods of discomfort for loved ones. In one narrative, repeated falls, a delayed emergency re-evaluation, and a painful hip fracture are described against a backdrop of staff changes and communication gaps. Another account laments initiation of care with high hopes, but ends with a sense of disappointment and fear about ongoing safety and responsiveness. These stories underscore the risk families feel when care staffing is inconsistent or when communication with the facility sours.
Despite the darker experiences, several reviews acknowledge positive change and improvements over time. A comment notes that the facility has undergone changes that have been beneficial, with staff making themselves available and a renewed focus on addressing concerns. Families who observed these improvements describe a more responsive administration and a more cohesive care team, suggesting that the facility can and does evolve to meet patient needs. In some cases, families who saw improvement also emphasize the importance of connecting with specific staff members they trust, such as the nursing leadership or the treatment nurses, to ensure consistent and compassionate care.
In sum, Town and Country emerges as a place with an undeniable warmth and a strong rehabilitation focus that many residents and families value highly. The favorable experiences center on a welcoming atmosphere, kind and capable staff, and effective therapy that helps residents regain function and feel cared for. Yet the facility also faces serious, ongoing concerns raised by other families: incidents of theft or alleged misuse of medications, questions about supervision and safety, evidence of understaffing or turnover, and perceived gaps in daily caregiving and hygiene. The overall picture suggests a facility with potential when operations are steady and leadership is engaged, but with significant caveats that prospective families should evaluate carefully - visit in person, speak with multiple staff members, ask detailed questions about safety and staffing, and consider whether the current team and processes align with the level of care their loved ones require.
126 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
San Antonio International (24 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Town And Country Manor is an assisted living community located in the charming town of Boerne, TX. We offer a range of amenities and care services to ensure our residents are comfortable and well-cared for.
Our community boasts a variety of amenities to enhance the lifestyle of our residents. They can enjoy regular visits to our beauty salon to pamper themselves or relax in front of their favorite shows with cable or satellite TV in their fully furnished apartments. Our community operated transportation is available for outings and appointments, and our computer center allows residents to stay connected with loved ones.
Meals at Town And Country Manor are a delightful experience as well. Residents can dine in our elegant dining room, enjoying restaurant-style dining with nutritious meals prepared by our talented chefs. Dietary restrictions and special diets are accommodated.
At Town And Country Manor, we understand the importance of maintaining an active lifestyle, both physically and mentally. Our fitness room offers exercise equipment for those who want to stay in shape, while our gaming room provides opportunities for social interaction and friendly competition. For those who prefer quieter activities, we have a small library stocked with books. Our wellness center offers programs focused on mental wellness, ensuring residents' overall well-being.
Our care services are comprehensive and compassionate. We have a 24-hour call system and supervision to provide peace of mind to both residents and their families. Our dedicated staff assists with daily living activities such as bathing, dressing, and transfers as needed. Medication management ensures that medications are taken appropriately.
Town And Country Manor is conveniently located near various amenities such as cafes, pharmacies, physicians' offices, restaurants, places of worship, theaters, hospitals and transportation options nearby.
Overall, Town And Country Manor is a warm and welcoming assisted living community that offers exceptional care services and amenities for seniors seeking comfort, enrichment, and peace of mind in Boerne, TX.
Town And Country Manor - Boerne is located at 625 North Main Street, Boerne, TX 78006 in Kendall County, Texas
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