978 Highway 11 South, Sweetwater, TN 37874
For more information about senior living options: (844) 490-3973
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Alexis in admissions is awesome. Alexis in admissions answered questions thoroughly. The physical and occupational therapists were excellent. The day shift nurses were outstanding. The staff and nurses were helpful and friendly. The facility is clean. The staff took excellent care of the author's mother.
The facility failed to provide proper ostomy supplies, causing the bag to burst and never be emptied. Staff told the patient to place a towel over the bag and left her waiting for hours for help to change it. A nurse argued with and screamed at a resident, getting in her face. Staff would not bring a bedpan; the patient was told to pee in a diaper. The rooms were dirty and not cleaned regularly, leading to unsanitary conditions. The facility was overcrowded, with cramped spaces and a subpar therapy room. Medications were dispensed poorly, with staff blaming state rules and failing to coordinate with the PCP. The facility was severely understaffed, with night shifts contracted and unfamiliar to patients. After a fall, the resident was not promptly sent to the ER, resulting in a badly bruised face. Ownership changes correlated with deteriorating care and harder-to-reach staff for information. Some residents were overdosed on medications, necessitating hospital visits. The environment was described as unprofessional with consistently negative attitudes. The place should be shut down for good. Communication with families was poor, with repeated holds and unanswered calls.What emerges from these scattered testimonials is a deeply mixed picture of care at Sweetwater Nursing Center, with stories that run from alarming neglect and unsanitary conditions to moments of genuine compassion, professional skill, and attentive support. Taken together, the accounts portray a facility that can be a lifeline for some residents and a source of trauma or frustration for others, depending largely on who you encounter, when you visit, and which part of the operation is in motion at the moment.
Several reviews center on alarming lapses in basic care and sanitation. One family describes their mother, who had an illostomy bag, being repeatedly shorted on essential supplies - glue, bag components, and other items were "always out," and the bag would frequently rupture. The caregiver recalls a distressing routine in which staff would not come to empty the bag, and the patient was told to cover the area with a towel and wait for hours. While the patient waited, she was offered lunch - eaten while seated with a towel over her stomach, which the reviewer finds utterly unsanitary and unacceptable. There are even reports of confrontations with staff, including a nurse who allegedly got into the resident's face and yelled. The family emphasizes that their mother was only 56, not elderly, which they feel underscores the seriousness of the behavior and its impact.
Another thread of the negative feedback focuses on delays in emergency response and a lack of timely communication. One account describes a fall the night before and a delayed ER transfer - an extraordinary delay that left a family distressed and seeking explanations. The reviewer mentions a face that turned black, not purple, and asks loudly for an explanation and even offers to provide photographs. This kind of detail marks a fear that serious injuries or deterioration might go unheeded or unaddressed for too long, a fear that understandably colors every other memory of the facility.
There are also complaints about day-to-day operations and staffing. Currents of frustration run through comments about understaffing and reliance on contractors for night shifts, which some residents and families see as a risk to consistent, timely medication administration and basic care. Yet even within these concerns, there is nuance: the day shift nurses are frequently described as outstanding and familiar with the residents' needs, and several reviewers single out individual staff members who made a positive difference with compassion and reliability. On the therapy side, the rehab team (physical and occupational therapists) earns strong praise from multiple reviewers, who credit them with being skilled, motivating, and crucial to a meaningful recovery process. The social workers receive similar commendation in some posts, suggesting that when therapy and social work teams are engaged, residents can have a much more positive experience.
Medication management emerges as another point of contention. At least one reviewer reports being told that a prescribed medication wasn't "liked by the State" and being given an alternative, a choice that led to frustration and a perception of inconsistent dispensing practices. This individual describes a broader dissatisfaction with how medications were coordinated - suggesting that the facility could benefit from tighter integration between prescribing physicians, pharmacies, and nursing staff, and from clearer, more transparent communications with families.
Despite the turbulence described, there are strongly positive notes from other families. Several reviews praise the admissions staff, with Alexis in admissions singled out as "awesome" and "so sweet," providing reassurance and answering questions clearly. There are mentions of residents feeling well cared for and treated like family, with caregivers and staff who were described as kind, respectful, and patient. One family recounts a mother who was treated like a princess - clean, well-fed, and loved in a way that left the family grateful for the care she received in her final days. There are accounts of staff who made a real difference in a resident's daily life, turning what could have been a discouraging stay into something much more positive for that person and their family.
The facility's leadership and operational changes also show up in these reviews. Some reviewers note a transition, mentioning "The Waters" takeover and attributing shifts in culture and care quality to changes in administration. For some, this transition is associated with a decline in attention and accountability, while others recall improvements or sustained professionalism in the day-to-day interactions with residents. The reality is that perceptions vary widely, and the same building can feel like two different places depending on who is in charge, what wing you're in, and how busy the staff are.
In summary, the reviews present a complex portrait of Sweetwater Nursing Center. Positive experiences often hinge on attentive, capable therapy teams, strong day-shift nursing, and staff who treat residents with dignity and warmth. Negative experiences highlight serious concerns about sanitation, supply shortages, delays in care, and inconsistent medication practices, amplified by reports of understaffing and challenging communication with families. For families considering admission, these narratives underscore the importance of touring the facility, observing staff interactions across shifts, meeting the therapy and social work teams, and asking pointed questions about supply management, window for response to calls, infection control, and how medications are coordinated with the pharmacy and physicians. Ultimately, the voice of the community is a reminder to look beyond a single visit and to seek a fuller picture - one that weighs both the compassionate care that some residents receive and the critical gaps that others have faced.
90 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Sweetwater Nursing Center is an assisted living community located in Sweetwater, TN. Our facility offers a wide range of amenities to ensure that our residents feel comfortable and at home.
For our residents' convenience and well-being, we provide a beauty salon where they can pamper themselves and stay looking their best. We offer cable or satellite TV for entertainment, as well as community-operated transportation to allow our residents to easily access nearby locations.
Our computer center allows residents to stay connected with loved ones and keep up with current events. In our dining room, we provide restaurant-style dining with delicious meals prepared by our skilled staff. We also have a fitness room and a wellness center to promote physical wellness among our residents.
Our fully furnished living spaces offer all the necessary comforts of home, including private bathrooms and kitchenettes for those who prefer some independence in meal preparation. Housekeeping services are provided to ensure a clean and tidy living environment.
To engage our residents' minds and encourage social interaction, we have a gaming room, small library, and resident-run activities. Our concierge services help plan day trips for outings and excursions, ensuring that our residents have plenty of opportunities for fun and exploration.
We understand the importance of easy access to healthcare services, which is why we offer transportation arrangements for non-medical reasons as well as transportation to doctors' appointments. There are also several pharmacies, physicians' offices, hospitals, cafes, places of worship, and restaurants conveniently located nearby.
At Sweetwater Nursing Center, we prioritize the well-being of our residents by providing 24-hour call systems and supervision. Our dedicated staff is trained in assisting with activities of daily living such as bathing and dressing. Medication management and special dietary restrictions are also accommodated.
Overall, Sweetwater Nursing Center offers a vibrant community filled with amenities that cater to both physical comfort and mental stimulation. Our goal is to ensure that each resident feels supported while enjoying a fulfilling and engaging lifestyle.
Sweetwater Nursing Center is located at 978 Highway 11 South, Sweetwater, TN 37874 in Roane County, Tennessee
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