Green Hills Health and Rehab Center in Nashville, TN

Pros

• The staff were very friendly, helpful, and genuinely cared for residents.
• The front desk and admissions staff provided a warm, courteous welcome.
• The facility was clean, well-kept, and inviting with a pleasant atmosphere.
• The DON and nursing team went above and beyond to ensure smooth transitions and attentive care.
• The physical therapy program was excellent, with knowledgeable, patient therapists.
• The grounds were beautiful, featuring a creek and a peaceful patio for outdoor time.
• The kitchen staff accommodated dietary needs and the food was delicious.
• Michael in admissions created a festive lobby experience by turning it into a winter wonderland; it was fabulous.

Cons

• The facility is described as filthy and dilapidated, with dirty rooms and unsanitary bathrooms.
• The staff are rude, uncaring, and slow to respond, showing little bedside manner.
• Residents frequently go hours without pain medication or timely medical attention.
• Patients are left sitting in urine or wearing soiled clothing for extended periods.
• Medication errors occur and some belongings go missing, indicating poor accountability.
• Management and administration are often unresponsive, dismissive, or negligent.
• The food quality is poor and dietary needs are not consistently met.
• The overall experience is portrayed as dangerous or life-threatening due to neglect.

Review

Green Hills Health and Rehab Center is best suited for families seeking a rehabilitation- and therapy-forward stay, where a compassionate nursing and therapy team can drive meaningful progress and where the environment tends to feel homey and welcoming. The center frequently earns praise for thoughtful care plans, engaging therapy sessions, and attentive aides who make residents feel known. For families prioritizing a positive, personable atmosphere and active involvement in daily care, Green Hills can deliver results that feel practical and reassuring, especially during recovery from surgery or acute illness.

That said, this community is not for everyone. Prospective residents with critical, highly consistent medical monitoring needs or a history of unreliable staffing may want to consider alternatives. There are recurrent, highly publicized concerns in the reviews about missed medications, slow response to call bells, and episodes of neglect or mistreatment. Such reports are not ubiquitous, but they are persistent enough to signal that care quality can become inconsistent, depending on shifts and the particular staff on duty. Families with strong concerns about oversight and accountability should weigh other options.

In terms of balance, the strongest positives - compassionate staff, accessible therapy, and a surprisingly clean, pleasant atmosphere - do offset many drawbacks when the priority is rehabilitative progress and a friendly, engaged care team. Residents consistently highlight effective physical therapy and active engagement with clinicians who communicate openly about goals and progress. The facility's pleasant lobby, clean hallways, and generally welcoming front desk help set a tone that supports a smoother recovery and ongoing peace of mind for families who value visible warmth and civility in daily interactions.

Nevertheless, the cons are not minor. Multiple reviews recount delays in medication administration and insufficient attention to call lights, sometimes accompanied by unsettling accounts of bed-bound, incontinent, or acutely uncomfortable residents left waiting for assistance. Reports of soiled rooms, outdated equipment, and limited privacy in shared spaces point to ongoing housekeeping and facility-management challenges. The spectrum of experiences is wide: some families praise a nurse practitioner's follow-through and the Don or administrator's responsiveness, while others describe encounters with rude staff, mismanaged medications, or inadequate discharge instructions. This inconsistency tends to correlate with shifts and individual managers' responsiveness.

For families evaluating Green Hills, a disciplined, proactive intake and ongoing oversight approach is essential. Seek out opportunities to meet with the Director of Nursing and the admissions team before admission, and request transparent, written expectations around med-pass timing, call-light protocol, and therapy schedules. During the stay, insist on regular progress updates, and establish a clear point of contact for concerns. Question dietary accommodations, especially for residents with gluten-free or other dietary needs, and request evidence of responsive dietary services and timely meal service. The standout caregivers - nurses, CNAs, and therapists who show genuine care - need consistent support from leadership to deliver reliably.

Ultimately, Green Hills Health and Rehab Center presents a pragmatic choice for families prioritizing rehabilitation outcomes and a personable, caring front-line staff. It can be an excellent fit when therapy is robust, the environment feels respectful and clean, and families stay actively engaged with care plans. It is less ideal for those who require uniformly flawless operations, airtight medication management, and unwavering, rapid responses to every call light. If the goal is a recover-to-home trajectory with a strong social and therapeutic component, this community warrants serious consideration - provided there is a deliberate plan to monitor care, advocate for residents, and prompt senior leadership to address issues promptly.

This part of Nashville, Tennessee, offers a diverse range of amenities and services that cater to the needs of seniors looking for a convenient and vibrant community. The area boasts a variety of dining options, including popular chains like McDonald's and Chick-Fil-A, as well as more upscale choices such as True Food Kitchen and E3 Chophouse. Nearby pharmacies like Walgreens and CVS provide easy access to necessary medications and healthcare products. For entertainment, residents can enjoy movie theaters like Regal Green Hills or cultural experiences at venues like Belcourt Theatre. There are also several places of worship within close proximity for spiritual fulfillment. In terms of healthcare, there are reputable physicians, hospitals, and specialty clinics nearby offering a range of medical services. Additionally, the abundance of parks in the area provides opportunities for outdoor recreation and relaxation. Overall, this part of Nashville offers convenience and accessibility for seniors seeking an active lifestyle in a welcoming community setting.

Restaurants

• McDonald's (0.3 miles)
• True Food Kitchen (0.3 miles)
• RH Courtyard Restaurant at RH Nashville (0.4 miles)
• Taco Bell (2.1 miles)
• bartaco 12 South (2.2 miles)
• E3 Chophouse (2.5 miles)
• Chick-Fil-A (2.7 miles)

Pharmacies

• Walgreens (0.3 miles)
• CVS Pharmacy (0.5 miles)
• Walgreens (2 miles)
• Walgreens (2.7 miles)
• Walgreens (2.7 miles)
• Walgreens (2.8 miles)
• Walmart Pharmacy (2.9 miles)

Theaters

• Regal Green Hills (0.3 miles)
• Belcourt Theatre (2.4 miles)
• Regal Hollywood ScreenX & RPX - Nashville (3.2 miles)

Places of Worship

• Calvary United Methodist Church (0.6 miles)

Physicians

• Stroke & Heart Attack Prevention Center (0.6 miles)
• Elite Sports Medicine (0.9 miles)
• Cardiovascular Surgery Associates (2.1 miles)
• Spencer A Haley, DDS (2.1 miles)
• Nashville Eye Center of St Thomas Hospital (2.1 miles)
• Tennessee Oral & Maxillofacial Surgeons (2.1 miles)
• Vision 1st (2.5 miles)

Hospitals

• Vanguard Health Systems (0.7 miles)
• Ascension Saint Thomas Hospital Cardiac Rehabilitation (2.2 miles)
• VA Hospital (2.7 miles)
• 8S Quiet Room (2.7 miles)
• Vanderbilt Rehabilitation Clinic, 3rd Floor (2.8 miles)
• VUMC 9 South (2.8 miles)
• Saint Thomas Heart - Saint Thomas Midtown Hospital (3.5 miles)

Parks

• Sevier Park (2 miles)
• Fannie Mae Dees Park (2.4 miles)
• Centennial Park (3.3 miles)
• Dog Park At The Fairgrounds (3.4 miles)
• Richland Park (3.5 miles)
• Percy Warner Park (4 miles)
• Music City Walk of Fame Park (4.5 miles)

Cafes

• Parlor Doughnuts (3.6 miles)
• Crieve Hall Bagel Co. (3.9 miles)
• Frothy Monkey (4.3 miles)