Green Hills Health and Rehab Center

Pros

• The staff at GHHR provided highly trained and professional care, making the transition easier for families during difficult times.
• Family members were pleased with the cleanliness and pleasant atmosphere of the facility, noting that it always smelled nice.
• Patients received compassionate support from all departments, including dietary, nursing, and housekeeping.
• Families appreciated that their loved ones did not experience any skin breakdown during their stay due to attentive care.
• New residents have reported feeling happy and well-cared-for in the facility, with responsive and kind staff members who are dedicated to providing quality care.

Cons

• The staff became surly and indifferent after Veterans Day, and the menu was repetitive with no coffee available.
• Patients were isolated from their families, limiting visits to only three times a week for 30 minutes.
• There was a lack of communication regarding patients' care, therapies, and conditions, leading to feelings of isolation.
• One patient's mother experienced neglect, including not being changed for over 24 hours and left in soiled clothing.
• Basic hygiene protocols were not followed; the patient did not receive a shower until four days after admission.
• Staff appeared untrained or unwilling to attend to the needs of severely impaired patients, resulting in continued neglect.
• Despite complaints to administrators about the care provided, there was no follow-through on addressing these issues.

Review

The reviews surrounding the care facility in question present a stark contrast between experiences, reflecting deep dissatisfaction and a few positive encounters. Several family members express discontent regarding their loved ones' care, highlighting issues such as poor communication from staff, inadequate facilities, and a lack of proper attention to individual needs. In particular, one review details an alarming decline in the health of a resident who was isolated from family contact and provided little information about his condition or care plan. The reviewer emphasizes feelings of helplessness and frustration stemming from the apparent goal of isolating patients from their families—a strategy that could potentially limit questions and oversight regarding the patient's welfare.

The complaints extend to the kitchen staff's performance as well. Multiple reviewers noted that meals were repetitive, lacking variety, and often served cold. Some residents reported that breakfast food wasn’t delivered until late morning (after 10:00 AM), which raised concerns about nutritional adequacy during crucial hours. Additionally, there were numerous mentions of coffee never being available—an oversight that many considered unacceptable in any care facility where residents are reliant on staff for sustenance and comfort.

In direct contrast to these negative reviews, there are accounts praising the highly trained professional staff at another location within the same network. Families who sought out hospice care described a compassionate atmosphere filled with attentive personnel committed to providing quality care at an incredibly difficult time. In these positive reflections, families appreciated how the administration was actively involved in supporting them during transitions and expressed gratitude for clean facilities where residents experienced minimal health complications such as skin breakdowns.

A significant portion of the negative feedback centers on serious neglect claims. One reviewer painfully recounted how their mother was not changed for over 24 hours upon admission, leading to distressing situations where soiled linens remained unchecked. Further allegations included delayed personal hygiene practices—the resident reportedly did not receive a shower for four days—and encounters with urine-soaked clothing left unattended overnight. This neglect raises critical questions surrounding staff training and basic caregiving competencies required to meet the needs of severely impaired individuals.

Despite contrasting experiences noted by some families who reported satisfaction with their visits or placements, it seems evident that systemic issues persist within this facility's operational framework. Conflicting reports suggest that while some residents may enjoy adequate attention and support from dedicated caregivers, this may not be universally reflected across all areas of operation or among all staff members. Family members voiced alarm over failing protocols for basic day-to-day needs—issues so fundamental they challenge the very essence of patient dignity and respect.

Ultimately, prospective clients must navigate through these mixed narratives when considering placement options for their loved ones in this context. While it appears some individuals have found solace and exemplary service during challenging times within certain units or sections of this care facility network, others walk away deeply unsatisfied due to avoidable neglect or poor communication practices. It is vital for management to address gaps identified through feedback proactively—implementing measures aimed at enhancing both staff training programs and establishing effective channels for ongoing dialogue with families—to ensure future residents receive not only adequate but compassionate care tailored to their unique situations.

This part of Nashville, Tennessee, offers a diverse range of amenities and services that cater to the needs of seniors looking for a convenient and vibrant community. The area boasts a variety of dining options, including popular chains like McDonald's and Chick-Fil-A, as well as more upscale choices such as True Food Kitchen and E3 Chophouse. Nearby pharmacies like Walgreens and CVS provide easy access to necessary medications and healthcare products. For entertainment, residents can enjoy movie theaters like Regal Green Hills or cultural experiences at venues like Belcourt Theatre. There are also several places of worship within close proximity for spiritual fulfillment. In terms of healthcare, there are reputable physicians, hospitals, and specialty clinics nearby offering a range of medical services. Additionally, the abundance of parks in the area provides opportunities for outdoor recreation and relaxation. Overall, this part of Nashville offers convenience and accessibility for seniors seeking an active lifestyle in a welcoming community setting.

Restaurants

• McDonald's (0.3 miles)
• True Food Kitchen (0.3 miles)
• RH Courtyard Restaurant at RH Nashville (0.4 miles)
• Taco Bell (2.1 miles)
• bartaco 12 South (2.2 miles)
• E3 Chophouse (2.5 miles)
• Chick-Fil-A (2.7 miles)

Pharmacies

• Walgreens (0.3 miles)
• CVS Pharmacy (0.5 miles)
• Walgreens (2 miles)
• Walgreens (2.7 miles)
• Walgreens (2.7 miles)
• Walgreens (2.8 miles)
• Walmart Pharmacy (2.9 miles)

Theaters

• Regal Green Hills (0.3 miles)
• Belcourt Theatre (2.4 miles)
• Regal Hollywood ScreenX & RPX - Nashville (3.2 miles)

Places of Worship

• Calvary United Methodist Church (0.6 miles)

Physicians

• Stroke & Heart Attack Prevention Center (0.6 miles)
• Elite Sports Medicine (0.9 miles)
• Cardiovascular Surgery Associates (2.1 miles)
• Spencer A Haley, DDS (2.1 miles)
• Nashville Eye Center of St Thomas Hospital (2.1 miles)
• Tennessee Oral & Maxillofacial Surgeons (2.1 miles)
• Vision 1st (2.5 miles)

Hospitals

• Vanguard Health Systems (0.7 miles)
• Ascension Saint Thomas Hospital Cardiac Rehabilitation (2.2 miles)
• VA Hospital (2.7 miles)
• 8S Quiet Room (2.7 miles)
• Vanderbilt Rehabilitation Clinic, 3rd Floor (2.8 miles)
• VUMC 9 South (2.8 miles)
• Saint Thomas Heart - Saint Thomas Midtown Hospital (3.5 miles)

Parks

• Sevier Park (2 miles)
• Fannie Mae Dees Park (2.4 miles)
• Centennial Park (3.3 miles)
• Dog Park At The Fairgrounds (3.4 miles)
• Richland Park (3.5 miles)
• Percy Warner Park (4 miles)
• Music City Walk of Fame Park (4.5 miles)

Cafes

• Parlor Doughnuts (3.6 miles)
• Crieve Hall Bagel Co. (3.9 miles)
• Frothy Monkey (4.3 miles)