Green Hills Health and Rehab Center in Nashville, TN

Pros

• Al Jones is quick to respond to urgent requests and shows thoughtful consideration for family needs.
• The staff are friendly, compassionate, and genuinely care for residents.
• The facility is clean, well-kept, and inviting, with a homey atmosphere.
• The physical therapy program is thorough and effective, helping residents progress.
• The administration, including the DON and administrator, are supportive and accessible.
• The grounds, including the creek and patio, provide a peaceful outdoor space.
• The front desk and dining staff are welcoming and attentive.
• The caregivers know residents well and treat them with dignity and respect, giving families confidence in care.

Cons

• The stay was disappointing; the nurses, techs, and other staff were horrible to deal with.
• The private room was dirty and the facility felt rundown.
• The patient went without pain meds for over nine hours on several occasions.
• The staff demonstrated a clear lack of compassion and bedside manner.
• The patient was left sitting in urine for hours, with delays in acknowledgment after incidents.
• The nursing and administrative staff failed to provide timely care, including medication and bathroom assistance.
• The food was atrocious and numerous dietary accommodations were ignored.
• Upper management was rude, condescending, and dismissive toward patients and staff.
• The facility was filthy, with lost clothing and other belongings repeatedly; neglect was evident.
• Do not send your loved ones here.

Review

Green Hills Health and Rehab Center in Nashville is best suited for families seeking a rehab-forward environment where daily therapy, attentive staff, and a homey atmosphere can support recovery and ongoing care. The center earns consistent praise for its nursing and therapy teams, and for a campus feel that emphasizes warmth and accessibility. Reviewers frequently describe front-desk hospitality, clean common areas, and a sense that staff know residents by name. The setting often feels calm and welcoming, with pleasant grounds, comfortable common rooms, and a dining atmosphere that supports social connection. For families prioritizing active rehabilitation and a neighborhood feel where staff and residents build relationships, Green Hills can be an especially reassuring option.

Those weighing alternatives should consider this facility carefully if there is a history of inconsistent nursing coverage, patient neglect, or medication mismanagement. Across the accounts, notable red flags recur: long delays in receiving pain meds, incomplete assistance with basic tasks, and rooms that fall short of cleanliness expectations. Several reviews recount patients left in urine for extended periods, calls for help that go unanswered, or care that appears rushed or impersonal on certain shifts. Additionally, stories of misfiled or lost belongings, rudimentary discharge information, and perceived administrative disengagement highlight the risk that safety and accountability may not be uniformly reliable. For families where robust oversight, near-perfect responsiveness, and meticulous medication administration are non-negotiables, it may be prudent to explore other options or to demand explicit, written assurances about staffing, care protocols, and quality controls before admission.

The facility’s strongest argument rests on the people who show up when the system is functioning well. When front-line staff, therapists, and managers align, residents experience proactive rehabilitation, clear communication, and a sense of genuine concern for daily well-being. Enterprising leadership, visible administrators and engaged directors of nursing, can make a measurable difference, turning a routine stay into a smoothly coordinated endeavor. Instances where admissions teams facilitate seamless transitions, housekeeping maintains a clean, inviting environment, and therapy teams tailor plans to individual needs stand out as compelling proof that strong oversight yields solid outcomes. The culture of care, especially in moments of on-site problem solving or personalized attention, commonly elevates the experience and reassures families that their loved ones are not simply receiving “care” but being treated with respect and consideration.

Rehabilitation and ongoing activities consistently emerge as a core strength. The therapists are repeatedly praised for their expertise and for helping residents regain mobility and confidence, while dietary adjustments and responsive meal planning add to a sense of personalized care. Families report a dining experience that supports individual preferences and medical needs, and a schedule of activities that fosters meaningful engagement beyond therapy sessions. The overall atmosphere, often described as welcoming, clean, and well maintained, contributes to a feeling of progress and belonging. For residents who value a daily routine that includes structured therapy, social opportunities, and hopeful signs of improvement, Green Hills offers a compelling blend of clinical focus and humane, home-like daily living.

Yet the negative experiences are consistently attention-grabbing and cannot be ignored. Candid anecdotes describe situations that shake confidence in the facility’s safety net: delayed or absent med administration, delayed response to call lights, and insufficient attention to basic hygiene and comfort. The volume of such reports, including claims of neglect or insufficient staffing during peak times, signals potential systemic weaknesses that require vigilant oversight. Prospective residents should take these warnings seriously by requesting up-to-date staffing patterns, seeking candid conversations with leadership, and arranging a multi-shift tour to observe how care is delivered across different hours. Additionally, obtaining the latest state inspection findings and asking for a concrete, written plan to address past gaps will help determine whether current operations have meaningful, lasting improvements.

In the final calculus, Green Hills presents a practical, if not definitive, choice for families prioritizing rehab quality, staff warmth, and a home-like environment, provided the care team is steady and well-led. When leadership is present and attentive, and when therapy and daily living routines are consistently managed, the center can deliver strong patient-centered outcomes and a reassuring, dignified daily experience. For households requiring unwavering reliability, flawless medication management, and consistently proactive safety measures, alternatives with stronger, demonstrable track records may be more appropriate. The decisive move should involve a thorough, in-person evaluation: insist on speaking with the DON and lead therapists, request current shift coverage details, review the most recent regulatory inspections, and confirm a concrete plan for addressing any previously reported deficiencies. If these assurances are sound and the staff demonstrates sustained engagement, Green Hills becomes a credible, value-focused choice for rehabilitation and ongoing care.

This part of Nashville, Tennessee, offers a diverse range of amenities and services that cater to the needs of seniors looking for a convenient and vibrant community. The area boasts a variety of dining options, including popular chains like McDonald's and Chick-Fil-A, as well as more upscale choices such as True Food Kitchen and E3 Chophouse. Nearby pharmacies like Walgreens and CVS provide easy access to necessary medications and healthcare products. For entertainment, residents can enjoy movie theaters like Regal Green Hills or cultural experiences at venues like Belcourt Theatre. There are also several places of worship within close proximity for spiritual fulfillment. In terms of healthcare, there are reputable physicians, hospitals, and specialty clinics nearby offering a range of medical services. Additionally, the abundance of parks in the area provides opportunities for outdoor recreation and relaxation. Overall, this part of Nashville offers convenience and accessibility for seniors seeking an active lifestyle in a welcoming community setting.

Restaurants

• McDonald's (0.3 miles)
• True Food Kitchen (0.3 miles)
• RH Courtyard Restaurant at RH Nashville (0.4 miles)
• Taco Bell (2.1 miles)
• bartaco 12 South (2.2 miles)
• E3 Chophouse (2.5 miles)
• Chick-Fil-A (2.7 miles)

Pharmacies

• Walgreens (0.3 miles)
• CVS Pharmacy (0.5 miles)
• Walgreens (2 miles)
• Walgreens (2.7 miles)
• Walgreens (2.7 miles)
• Walgreens (2.8 miles)
• Walmart Pharmacy (2.9 miles)

Theaters

• Regal Green Hills (0.3 miles)
• Belcourt Theatre (2.4 miles)
• Regal Hollywood ScreenX & RPX - Nashville (3.2 miles)

Places of Worship

• Calvary United Methodist Church (0.6 miles)

Physicians

• Stroke & Heart Attack Prevention Center (0.6 miles)
• Elite Sports Medicine (0.9 miles)
• Cardiovascular Surgery Associates (2.1 miles)
• Spencer A Haley, DDS (2.1 miles)
• Nashville Eye Center of St Thomas Hospital (2.1 miles)
• Tennessee Oral & Maxillofacial Surgeons (2.1 miles)
• Vision 1st (2.5 miles)

Hospitals

• Vanguard Health Systems (0.7 miles)
• Ascension Saint Thomas Hospital Cardiac Rehabilitation (2.2 miles)
• VA Hospital (2.7 miles)
• 8S Quiet Room (2.7 miles)
• Vanderbilt Rehabilitation Clinic, 3rd Floor (2.8 miles)
• VUMC 9 South (2.8 miles)
• Saint Thomas Heart - Saint Thomas Midtown Hospital (3.5 miles)

Parks

• Sevier Park (2 miles)
• Fannie Mae Dees Park (2.4 miles)
• Centennial Park (3.3 miles)
• Dog Park At The Fairgrounds (3.4 miles)
• Richland Park (3.5 miles)
• Percy Warner Park (4 miles)
• Music City Walk of Fame Park (4.5 miles)

Cafes

• Parlor Doughnuts (3.6 miles)
• Crieve Hall Bagel Co. (3.9 miles)
• Frothy Monkey (4.3 miles)