Mary, Queen of Angels

Pros

• The care provided at the facility has significantly extended the resident's life, and their loved ones are extremely pleased with the quality of care received.
• The community is described as beautiful, situated in a serene grove of trees, with an impressive dining room that enhances the living experience for residents.
• Staff communication is noted to be good, ensuring families are kept informed about their loved ones’ well-being.
• The staff demonstrates genuine care and friendliness towards residents, fostering a warm and welcoming environment.
• Families have expressed gratitude for the support and love shown to their loved ones during difficult times, highlighting the accommodating nature of the staff.
• Residents feel comfortable and happy in their apartments, indicating satisfaction with their living arrangements.
• Many families appreciate the clean and secure environment of the facility, especially regarding Alzheimer’s care services offered.
• There is a strong sense of community among both staff and residents, making it a positive place for new residents to integrate and make friends.
• Overall experiences have led to high ratings from families who feel confident in the quality of care provided by attentive staff members.

Cons

• The communication between staff and families at the facility is virtually nonexistent.
• Several employees lack empathy and compassion, creating a negative environment for residents.
• One resident was verbally bullied by long-time employees, leading to feelings of distress.
• Management does not hold employees accountable for poor behavior or incidents reported by families.
• There were pharmacy errors that were not communicated to residents or their families, impacting overall care.
• Medication was stolen from a resident's locked cabinet with no follow-up from management.
• The facility suffers from high resident and staff turnover and an obvious lack of training combined with understaffing.
• While the amenities are appealing, the facility may be out of reach for some families due to pricing concerns.
• Although the staff is often nice, there are significant concerns about the quality of care provided when it comes to daily activities and medication needs.

Review

Mary Queen of Angels has become a focal point for families seeking compassionate care for their loved ones, and the experiences of various residents highlight the community's strengths and weaknesses. Many reviews underscore that the facility is not only beautifully situated among trees but also offers well-appointed living spaces. Families express gratitude for the quality of care provided, indicating that health interventions have positively impacted their loved ones? lives. Individuals appreciate the aesthetic aspects, such as the charming dining room and spacious apartments that contribute to a pleasant living environment.

The dedication of the staff at Mary Queen of Angels shines through in several testimonials. Families note that from management down to caregivers, there is an evident culture of kindness, with many residents feeling supported during difficult times. One reviewer shared how staff rallied around a grieving husband after his wife's passing, providing him with much-needed emotional support during an incredibly challenging transition. The responsiveness of both office staff and caregivers has also been praised, allowing families to feel confident in their loved ones? safety even when they are unable to be physically present.

However, it is important to recognize that not all experiences at Mary Queen of Angels have been positive. A strong warning was issued by one family regarding inadequate medication management and a lack of compassion shown by certain employees. Concerns emerged over incidents where residents felt bullied or disrespected by staff members who appeared unqualified for their positions due to their deficit in empathy. This troubling aspect raised alarms about internal communication failures between management and staff members, leading to insufficient accountability for reported incidents.

In addition to issues surrounding staff interactions, several families reported concerns about safety procedures related to medication management. Errors were noted that affected multiple residents but were neither communicated effectively nor followed up on by management?a significant lapse in patient care protocols. Such comments highlighted a problem with high resident and employee turnover rates within the facility and suggested a need for better training programs directed towards improving overall service quality.

Despite these challenges, some families still found Mary Queen of Angels appealing due to its physical amenities and supportive atmosphere. Some reviewers appreciated its open floor plans, which foster social interaction among residents while providing secure areas tailored specifically for memory care needs?an essential feature given today's focus on keeping those affected by Alzheimer?s or other dementia-related conditions safe yet engaged.

Ultimately, while Mary Queen of Angels presents many positive attributes?including dedicated staff who provide high-quality care?there remain critical areas requiring attention concerning communication practices and employee training standards. Families should weigh these factors carefully when considering this facility amid more favorable impressions from satisfied residents alongside stark contrasts drawn from negative experiences shared by others. Balancing the well-maintained environment against documented shortcomings will guide prospective clients in determining if this community is truly suitable for their loved ones' unique needs.

This area of Nashville, Tennessee, is a diverse and bustling neighborhood with a variety of amenities and services nearby. There are multiple healthcare options including physicians, hospitals, pharmacies, and specialists such as dermatologists and audiologists. Residents can enjoy a range of dining options from fast food to casual dining at restaurants like Hattie B's Hot Chicken. For leisure activities, there are several parks within a short distance for outdoor enjoyment. Additionally, there are cafes for socializing and theaters for entertainment. Places of worship such as Calvary United Methodist Church offer spiritual support while transportation is convenient with John C Tune Airport nearby. Overall, this neighborhood provides a well-rounded community for senior living with access to essential services and recreational opportunities.

Physicians

• Jerry Jay Smith, MD (0.1 miles)
• Pinnacle Dermatology- Nashville (0.1 miles)
• Vision 1st (0.1 miles)
• Audiology Associates and Hearing Aids Today (0.3 miles)
• Tennessee Oral & Maxillofacial Surgeons (0.4 miles)
• Spencer A Haley, DDS (0.4 miles)
• Nashville Eye Center of St Thomas Hospital (0.4 miles)

Hospitals

• Ascension Saint Thomas Hospital Cardiac Rehabilitation (0.5 miles)
• VA Hospital (2.9 miles)
• Vanguard Health Systems (2.9 miles)
• 8S Quiet Room (3 miles)
• VUMC 9 South (3 miles)
• Vanderbilt Rehabilitation Clinic, 3rd Floor (3.1 miles)
• Saint Thomas Heart - Saint Thomas Midtown Hospital (3.3 miles)

Restaurants

• Taco Bell (0.5 miles)
• Hattie B's Hot Chicken (1.6 miles)
• Chick-Fil-A (1.7 miles)
• McDonald's (1.7 miles)
• Sam's Sports Grill (2.4 miles)
• McDonald's (2.6 miles)
• RH Courtyard Restaurant at RH Nashville (2.6 miles)

Pharmacies

• Walgreens (0.5 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (1.5 miles)
• Walgreens (2.1 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (2.7 miles)

Parks

• Richland Park (1.7 miles)
• West Park (2.4 miles)
• Fannie Mae Dees Park (2.7 miles)
• Centennial Park (2.8 miles)
• Sevier Park (3.6 miles)
• Percy Warner Park (4.7 miles)
• Music City Walk of Fame Park (4.8 miles)

Cafes

• Starbucks (2.3 miles)
• Frothy Monkey (2.3 miles)
• Parlor Doughnuts (3.6 miles)

Theaters

• Regal Green Hills (2.5 miles)
• Belcourt Theatre (2.9 miles)

Places of Worship

• Calvary United Methodist Church (2.6 miles)

Transportation

• John C Tune Airport (JWN) (3.7 miles)
• Corporate Flight Management (4 miles)