Caregivers by WholeCare LLC

Pros

• Caregivers by WholeCare is a wonderful organization and they do an incredible job for their clients and their employees.
• They map out appropriate care and carefully select the best caregiver.
• The caregivers were very helpful and kind.
• The company is professional to work with.
• The caregiving team is very good.
• If there is an issue, the company is right on it and tries to find the right caregivers for each client.
• They would recommend WholeCare to any family needing good solid home care for their loved ones.

Cons

• The service was terrible.
• They never sent the same caregiver three weeks in a row.
• The company told the reviewer that the fourth caregiver had been fired, even though the caregiver claimed she was in an accident.
• The office called the caregiver at the client's home and told her to step outside to talk privately.
• They claimed they had other clients with more needs and didn't have enough employees to cover all clients.
• The business end of this company is awful.
• Administrative support is terrible and has failed to provide information for weeks, hindering insurance claims.
• They cannot be recommended for cooperation with long-term care insurance claims.

Review

Caregivers by WholeCare (often referred to simply as WholeCare) emerges in these accounts as a company with a strong emphasis on carefully assessing each person's needs and then mapping out a care plan that aims to match the right caregiver to the right situation. Several clients speak to the positives of the intake and planning process, noting that the company does a good job identifying what kind of support is needed, outlining the scope of care, and selecting caregivers who appear to be a good fit for their loved ones. The sentiment across these comments is that, when the model works, it can be a solid, well-structured service with staff who genuinely care about the well-being of the elderly or disabled clients they support.

However, underneath that initial promise lies a recurring theme of operational chaos and mismanagement that undermines the care itself. One reviewer describes a consistently problematic experience with scheduling: paying out of pocket for a home visit once a week for bathing and light housekeeping, yet never receiving the same caregiver for more than two consecutive weeks. The pattern of rotating caregivers creates a sense of instability and makes it difficult for a client to build familiarity and trust with any single caregiver. The situation was particularly troubling when, after a fourth caregiver proved to be wonderful, the client was told she had been fired when she failed to show up for a third visit. The caregiver herself claimed to be in a car accident and intended to return next week, while the company had told the client that she had been fired that very morning. This inconsistency and blame-shifting around a caregiver's status understandably shakes trust and raises serious questions about communication and decision-making within the office.

Another troubling episode involves a privacy and professionalism concern. On the third visit of the fifth caregiver, an office staff member phoned the caregiver twice while she was in the client's home working. On the second call, the person on the other end asked if the client was within hearing range, and the caller instructed the caregiver to step outside to talk privately. That moment is cited as a concerning breach of professional boundaries and suggests a culture where in-home communications are not handled with discretion. When the client later learned that the fifth caregiver would be terminated, it was framed as a matter of resource allocation - the company claimed other clients had greater needs and there were not enough employees to cover everyone. This response paints a picture of a business constrained by staffing shortages rather than a client-centric approach to scheduling, which can be deeply frustrating for families who rely on routine and predictability.

Despite these serious administrative and communication shortcomings, the reviewers do acknowledge the positive attributes of the caregivers themselves. They describe the caregivers as kind, helpful, and capable, and some accounts emphasize that the issue is less with the people doing the care and more with the way the organization is run. The sentiment is that the caregivers often perform well and deliver compassionate, respectful care, which is a meaningful strength of the service. For families who value warmth and attentiveness in caregiving, these accounts suggest that there are individuals within WholeCare who rise to that standard and make a meaningful difference in their clients' daily lives.

The company also earns praise from some professionals and long-standing clients who speak to values and professional conduct. One reviewer frames Caregivers by WholeCare as a provider that embodies strong values in every representative they send, with caregivers who show respect for the older adult and sensitivity to their comfort levels. Another testimonial highlights that the professionals in the field regularly recommend the provider, implying a level of credibility and trust within the caregiving community. A line about Elizabeth reinforces the sense that for some clients, the relationship with WholeCare can feel deeply personal and important, signifying a commitment to placing the client's well-being at the forefront of care.

Yet alongside these commendations, there is a notable critique about administrative performance, especially as it relates to insurance interactions. A reviewer with an elderly parent describes the administrative support as terrible, particularly in the context of navigating a long-term care insurance claim. Repeated requests for standard information necessary to pursue the claim go unanswered for weeks, stalling the evaluation of the claim and resulting in lost or delayed payments from the insurance provider. This gap between the quality of caregiving and the efficiency of administrative processes can have real, financial consequences for families relying on insurance to cover care costs. The bottom line in this perspective is clear: excellent caregiving can be undermined by opaque, slow, or uncooperative administrative support, making the company difficult to recommend for those who depend on insurance coordination.

Taken together, these accounts present a nuanced portrait of Caregivers by WholeCare. The organization is praised for its thoughtful approach to matching caregivers with clients and for the undeniable kindness and skill of many of its caregivers. There is also strong admiration for the company's stated values and for the professionalism observed by some industry professionals who regularly refer families to the service. On the other hand, multiple reviewers recount troubling experiences related to inconsistent caregiver assignments, conflicting information about staff status, privacy concerns in the workplace, and notably burdensome administrative hurdles - especially when dealing with long-term care insurance claims. For families considering WholeCare, the message is twofold: the caregiving team can be excellent and compassionate, but success will hinge on the company's ability to stabilize scheduling, ensure accurate communication, protect client privacy, and streamline administrative processes, particularly those connected to insurance. In weighing the benefits and the drawbacks, prospective clients are advised to clarify expectations up front about caregiver consistency, confirm the staff's status and availability, and inquire about how insurance communications will be handled to avoid interruptions in care and payment.

This area of Nashville, Tennessee, offers a convenient and diverse range of amenities for residents seeking senior living options. With multiple pharmacies, restaurants, physicians, hospitals, cafes, theaters, places of worship, parks, and transportation options within close proximity, seniors can easily access essential services and leisure activities. The presence of reputable healthcare providers such as Pinnacle Dermatology and Ascension Saint Thomas Hospital ensures quality medical care in the vicinity. Additionally, the variety of parks like Percy Warner Park and Centennial Park offer opportunities for outdoor recreation and community engagement. Overall, this neighborhood presents a well-rounded environment suited for seniors looking for convenience and comfort in their daily lives.

Pharmacies

• Walgreens (0.7 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (2.7 miles)
• Walgreens (2.8 miles)
• CVS Pharmacy (2.9 miles)
• Walgreens (3.6 miles)

Restaurants

• Sam's Sports Grill (1.1 miles)
• Taco Bell (1.6 miles)
• Chick-Fil-A (2.2 miles)
• Bojangles' Famous Chicken 'n Biscuits (2.5 miles)
• Wayback Burgers (2.7 miles)
• McDonald's (2.7 miles)
• True Food Kitchen (2.9 miles)

Physicians

• Pinnacle Dermatology- Nashville (1.4 miles)
• Jerry Jay Smith, MD (1.4 miles)
• Spencer A Haley, DDS (1.5 miles)
• Audiology Associates and Hearing Aids Today (1.5 miles)
• Tennessee Oral & Maxillofacial Surgeons (1.5 miles)
• Vision 1st (1.5 miles)
• Nashville Eye Center of St Thomas Hospital (1.6 miles)

Hospitals

• Ascension Saint Thomas Hospital Cardiac Rehabilitation (1.7 miles)
• Vanguard Health Systems (2.6 miles)
• VA Hospital (4 miles)
• 8S Quiet Room (4.1 miles)
• VUMC 9 South (4.2 miles)
• Vanderbilt Rehabilitation Clinic, 3rd Floor (4.2 miles)
• Saint Thomas Heart - Saint Thomas Midtown Hospital (4.5 miles)

Cafes

• Starbucks (2.2 miles)
• Frothy Monkey (3.7 miles)
• Starbucks (4 miles)
• Parlor Doughnuts (4.9 miles)
• The Well Coffeehouse (5.1 miles)

Theaters

• Regal Green Hills (2.7 miles)
• Belcourt Theatre (4 miles)
• AMC Bellevue 12 (5.1 miles)

Places of Worship

• Calvary United Methodist Church (2.9 miles)
• Bellevue Presbyterian Church (4.6 miles)

Parks

• Richland Park (3.1 miles)
• Percy Warner Park (3.4 miles)
• West Park (3.6 miles)
• Fannie Mae Dees Park (3.8 miles)
• Centennial Park (4.1 miles)
• Sevier Park (4.3 miles)

Transportation

• John C Tune Airport (JWN) (4.7 miles)
• Corporate Flight Management (5 miles)