Greenhills Health And Rehabilitation Center

Pros

• The main nursing staff during the week was quite attentive and caring towards the patients, offering quick support for their immediate needs.
• The therapy team received high praise for effectively identifying patient needs and capabilities while focusing on rehabilitation goals.
• Many families felt a sense of relief knowing their loved ones were in good hands at Green Hills, with staff who treated them like family.
• Patients expressed satisfaction with the care provided, noting that staff exhibited compassion and dedication to their well-being.
• Improvements and renovations at the facility have contributed to a more positive experience for both patients and their families.

Cons

• The staff at Green Hills Rehabilitation facility displayed a lack of care and attentiveness, often leaving patients in soiled clothes and unresponsive to call buttons for extended periods.
• Multiple family members reported experiencing unprofessional behavior from the staff, including teasing patients and being hostile during interactions.
• There were complaints regarding inadequate physical therapy services and poor meal options, leading to dissatisfaction with the rehabilitation process.
• Visitors noted that harsh visitation policies severely limited family involvement in patient care, exacerbating an already difficult situation.
• Several reviews highlighted issues with cleanliness, with shared rooms not meeting acceptable hygiene standards.
• A significant number of reviewers expressed concerns over staffing shortages, which negatively impacted the quality of care provided to residents.
• Discontent was expressed over poor communication from the facility regarding patient care updates and lack of responsiveness from the management when concerns were raised.
• Many families felt compelled to visit frequently or stay overnight to ensure their loved ones received proper attention and care due to inadequate staff support.

Review

The experiences shared by families and patients at Green Hills Rehabilitation facility paint a complex picture of care, with clear divisions between satisfactory and appalling experiences. Many reviews highlight serious concerns regarding staff behavior and the overall standard of care patients receive. Complaints range from inattentiveness to a lack of empathy, indicating systemic issues within the facility. One poignant account describes a severe case where a son witnessed his father, who had been bedridden due to a neurological disease, being neglected by staff members who failed to respond to calls for assistance. This heartbreaking situation included accounts of his father waiting hours to be taken to the bathroom and experiencing ridicule from the very staff meant to provide him care.

Another troubling report involved similar themes of neglect and mockery. A caregiver was described as shoving food into an elderly patient’s mouth in frustration rather than facilitating a respectful feeding process. Incidents like this contribute to an environment where patients feel dehumanized, suggesting that not all staff members are adequately trained or motivated to provide compassionate care. The daytime supervisor's responses seemed dismissive when family members brought these issues to light, reinforcing feelings of helplessness among families seeking reliable support for their loved ones.

Conversely, some reviews tell a more positive story, citing attentive nursing staff during weekdays and effective therapeutic teams that provided valuable rehabilitation services. Patients noted the professionalism and friendliness of many nurses, who were responsive whenever immediate needs arose. Families expressed gratitude for dedicated personnel like physical therapists who genuinely focused on recovery plans tailored for each patient. Such testimonials underscore that while there are certainly significant problems at Green Hills, there are also dedicated individuals who strive for excellence amidst challenging conditions.

Food quality emerged as another point of contention across various reviews, with many expressing dissatisfaction over monotonous meal options lacking nutritional value—such as repeated servings of coddled eggs without adequate protein supplements necessary for recovering patients. This inability to provide suitable nourishment directly impacts recovery rates and patient morale during what is often already a physically taxing experience.

Furthermore, communication—or lack thereof—between staff and families garnered much criticism in several accounts. One review detailed how restrictions related to family presence were unnecessarily stringent under the pretext of COVID-related policies that did not align with CDC recommendations at the time. Families felt cut off from crucial aspects of their loved ones' care processes; this disconnect exacerbated already heightened emotional turmoil during difficult periods.

In stark contrast to negative accounts stand reviews praising improvements made in recent months at Green Hills Rehabilitation facility; some claim that renovations have contributed positively alongside professionalism exhibited by staff members following those changes. Despite persistent complaints about cleanliness and staffing shortages still echoing through various narratives—resulting in unsafe environments—the presence of committed employees provides hope that change is possible within this healthcare institution.

Overall, prospective patients and their families will find conflicting narratives about their experiences at Green Hills Rehabilitation facility—a reflection perhaps indicative of larger systemic issues present in many long-term care facilities today where accountability is paramount but often lacking. Those considering placing loved ones here would be wise to weigh both glowing endorsements against critical warnings before making irreversible decisions affecting their family's health journey.

Restaurants

• McDonald's (0.3 miles)
• True Food Kitchen (0.3 miles)
• RH Courtyard Restaurant at RH Nashville (0.4 miles)
• Taco Bell (2.1 miles)
• bartaco 12 South (2.2 miles)
• E3 Chophouse (2.5 miles)
• Chick-Fil-A (2.7 miles)

Pharmacies

• Walgreens (0.3 miles)
• CVS Pharmacy (0.5 miles)
• Walgreens (2 miles)
• Walgreens (2.7 miles)
• Walgreens (2.7 miles)
• Walgreens (2.8 miles)
• Walmart Pharmacy (2.9 miles)

Theaters

• Regal Green Hills (0.3 miles)
• Belcourt Theatre (2.4 miles)
• Regal Hollywood ScreenX & RPX - Nashville (3.2 miles)

Places of Worship

• Calvary United Methodist Church (0.6 miles)

Physicians

• Stroke & Heart Attack Prevention Center (0.6 miles)
• Elite Sports Medicine (0.9 miles)
• Cardiovascular Surgery Associates (2.1 miles)
• Spencer A Haley, DDS (2.1 miles)
• Nashville Eye Center of St Thomas Hospital (2.1 miles)
• Tennessee Oral & Maxillofacial Surgeons (2.1 miles)
• Vision 1st (2.5 miles)

Hospitals

• Vanguard Health Systems (0.7 miles)
• Ascension Saint Thomas Hospital Cardiac Rehabilitation (2.2 miles)
• VA Hospital (2.7 miles)
• 8S Quiet Room (2.7 miles)
• Vanderbilt Rehabilitation Clinic, 3rd Floor (2.8 miles)
• VUMC 9 South (2.8 miles)
• Saint Thomas Heart - Saint Thomas Midtown Hospital (3.5 miles)

Parks

• Sevier Park (2 miles)
• Fannie Mae Dees Park (2.4 miles)
• Centennial Park (3.3 miles)
• Dog Park At The Fairgrounds (3.4 miles)
• Richland Park (3.5 miles)
• Percy Warner Park (4 miles)
• Music City Walk of Fame Park (4.5 miles)

Cafes

• Parlor Doughnuts (3.6 miles)
• Crieve Hall Bagel Co. (3.9 miles)
• Frothy Monkey (4.3 miles)