Family Staffing Solutions

Pros

• The reviewer notes that the positivity and expertise were bar none and highly recommends the wonderful ladies who cared for them during recuperation.
• The reviewer has known Becci for several years and has seen Becci and her staff attend to family members as well as many LTC clients.
• Family Staffing Solutions' care providers are described as the most experienced, caring, dependable, and professional available.
• The care providers became part of the reviewer's family throughout the entire claims process, which was a comfort to everyone.
• The reviewer states they chose, and will continue to choose, Family Staffing Solutions.

Cons

• The reviewer asserts that the elder care service is terrible and dangerous.
• The reviewer recounts receiving a 72-year-old caregiver with a defibrillator who could not perform the required tasks.
• The reviewer reports multiple no-shows with no notification to the family.
• The reviewer suspects that background checks, vaccinations, drug tests, and bonding were not completed for new caregivers.
• The reviewer was billed for hours the caregiver did not perform.
• The reviewer claims there is no oversight of employees by the company, leading to safety risks.
• The reviewer warns they intend to report the issues to Elder Services and Health-Related Boards.

Review

Family Staffing Solutions sits at the center of two dramatically different experiences with elder care, each told with a strong heartbeat of care - one of warmth, trust, and integration into a family's life, and another of alarm, frustration, and grave safety concerns. On one side, there are accounts that speak to a high level of commitment and professional warmth. The writer describes Becci and her team as a consistent source of "very special care" that walked through the front door ready to assist, bringing "positivity and expertise" that stood out in a way that felt irreplaceable. Over the years, Becci and the staff became familiar faces, and the care providers were repeatedly praised for their experience, compassion, dependability, and professionalism. With decades of experience in the long-term care field, the family notes that the providers at FSS have proven to be among the most capable and trustworthy they have encountered. The impression is not merely professional; the caregivers "became part of our family" during the entire claims process, offering a level of comfort that felt deeper than typical service would allow. Those who offered praise described the care team as a cornerstone of the recuperation journey, a sentiment so meaningful that the family says they will continue to choose Family Staffing Solutions for their ongoing needs.

From this perspective, the family's narrative centers on trust built through tangible acts of support: reliable, consistent care that facilitated a smoother claims process and a sense of safety during a difficult time. The testimonial emphasizes the importance of having caregivers who can be counted on, not only for daily assistance but also for the emotional steadiness that comes with feeling that your loved one is in capable hands. The writer's long tenure in the long-term care sector - nearly 30 years - adds weight to the praise, reinforcing the belief that FSS stands out among care providers. The language is emphatic and grateful, portraying a relationship that transcended mere service to become a dependable extension of the family's own routines and expectations.

Yet the narrative is not one-note. There exists a stark counterpoint that centers on a deeply troubling experience that, in the writer's view, exposes dangerous gaps in safety, oversight, and communication. This account opens with a blunt indictment: "This is a terrible elder care service and a dangerous one at that." The author describes an initial encounter that betrayed their specific request for a young, fit, and strong caregiver - someone capable of transferring their mother between a wheelchair, bed, couch, and shower, and someone who could provide stabilization in the shower. They were told they would receive a caregiver in their 50s who lived nearby, but the first day delivered a 72-year-old woman with a defibrillator. The family states they were relieved to be present when this caregiver arrived because she could not perform the job. The husband even had to stay home to assist with the caregiver's defibrillator, an incident that forced the family to cancel plans and question what kind of support they could rely on.

The situation deteriorated further when, the following day, the assigned caregiver did not show up at all. The family says there was no notification alerting them that the caregiver would be missing, leaving a vulnerable 95-year-old mother alone for long hours with no medications or food. The family claims to have had to cope with the risk and to manage expectations in real time, lamenting a lack of oversight and poor communication from the agency. The pattern continued with a third attempt - this time a newly hired caregiver who reportedly had not yet undergone background checks, vaccinations, drug tests, or bonding - yet that caregiver was also a no-show. The repeated failures to deliver a staffed caregiver created a scenario described as life-threatening by the family, who emphasize the potential consequences of such lapses in oversight.

The financial side of this experience adds another layer of grievance. The day-after-day miscommunication culminated in a bill for hours that the family insists the 72-year-old caregiver could not fulfill - the charge of 139.65 for time reportedly spent even though the caregiver had not adequately performed the necessary tasks. The family questions the legitimacy of the charge and argues for a refund of an upfront 100.00 fee, highlighting what they perceive as a broader pattern of mismanagement. The billing dispute compounds the safety concerns, prompting the family to argue that there was a fundamental failure not only in care but in the company's ability to supervise its employees. The writer closes with a determination to escalate the matter, threatening to contact Elder Services and Health-Related Boards, underscoring a fear that other families could be exposed to similar risks if the agency's practices go unchecked. The closing lines bring a visceral warning: "you could have killed my mother," a statement that reflects the depth of fear and anger born from the combination of ineffective scheduling, lack of background checks, and inadequate caregiver supervision.

Taken together, these two threads - one about exemplary, family-centered caregiving and the other about severe, unresolved lapses in safety and communication - paint a complex, often contradictory portrait of Family Staffing Solutions. On one hand, there are testimonials that celebrate Becci and her team for their kindness, reliability, and the sense that they integrate into a family's life as trusted partners during a vulnerable time. They describe a level of dedication that transforms care into a comforting, almost familial experience, with caregivers who feel like extensions of the household and allies throughout the difficult journey of recuperation and claims processing.

On the other hand, the most alarming account centers on a cascading set of failures: misaligned caregiver expectations, unavailable staff, unnotified absences, questionable staffing decisions without proper background checks or health clearances, and a troubling billing dispute that suggests a disconnect between service delivery and administrative oversight. This narrative raises serious safety concerns and questions about how well the agency supervises its caregivers, screens new hires, and communicates with families who depend on them for daily, essential care. The juxtaposition of these experiences serves as a stark reminder that elder care can be profoundly shaped by the consistency and competence of care providers, and that families must exercise vigilance, ask pointed questions about qualifications and oversight, and advocate for transparent, timely communication to protect their loved ones.

This particular area of Nashville, Tennessee offers a variety of amenities that could be appealing for senior living. With several reputable restaurants within close proximity, including True Food Kitchen and RH Courtyard Restaurant, residents can enjoy diverse dining options. In terms of healthcare, there are multiple physicians' offices and hospitals nearby, such as Elite Sports Medicine and VA Hospital, providing easy access to medical care. Additionally, pharmacies like Walgreens and CVS Pharmacy are conveniently located for prescription needs. For leisure activities, there are theaters like Regal Green Hills and Belcourt Theatre for entertainment, as well as parks such as Sevier Park and Centennial Park for outdoor recreation. Overall, this area provides a mix of conveniences and recreational opportunities that could make it a desirable location for senior living in Nashville.

Restaurants

• True Food Kitchen (0.3 miles)
• RH Courtyard Restaurant at RH Nashville (0.3 miles)
• McDonald's (0.5 miles)
• bartaco 12 South (1.7 miles)
• Chick-Fil-A (2.2 miles)
• E3 Chophouse (2.3 miles)
• Hattie B's Hot Chicken (2.4 miles)

Physicians

• Stroke & Heart Attack Prevention Center (0.3 miles)
• Elite Sports Medicine (0.6 miles)
• Franklin Road Women's Health Center (2.3 miles)
• Psychiatric Hospital at Vanderbilt (2.3 miles)
• Monroe J. Carell, Jr Children's Hospital (2.4 miles)
• Mc Kinney, Jared, Md - Vanderbilt Univ Medical Center (2.5 miles)
• Cardiovascular Surgery Associates (2.5 miles)

Pharmacies

• Walgreens (0.3 miles)
• CVS Pharmacy (0.3 miles)
• Walgreens (2.2 miles)
• Walmart Pharmacy (2.3 miles)
• Walgreens (2.5 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (2.9 miles)

Places of Worship

• Calvary United Methodist Church (0.4 miles)

Theaters

• Regal Green Hills (0.5 miles)
• Belcourt Theatre (2.3 miles)
• Regal Hollywood ScreenX & RPX - Nashville (2.6 miles)

Hospitals

• Vanguard Health Systems (1 miles)
• VA Hospital (2.6 miles)
• 8S Quiet Room (2.6 miles)
• Vanderbilt Rehabilitation Clinic, 3rd Floor (2.6 miles)
• Ascension Saint Thomas Hospital Cardiac Rehabilitation (2.6 miles)
• VUMC 9 South (2.6 miles)
• Saint Thomas Heart - Saint Thomas Midtown Hospital (3.4 miles)

Parks

• Sevier Park (1.5 miles)
• Fannie Mae Dees Park (2.3 miles)
• Dog Park At The Fairgrounds (2.9 miles)
• Centennial Park (3.3 miles)
• Richland Park (3.7 miles)
• Music City Walk of Fame Park (4.2 miles)

Cafes

• Crieve Hall Bagel Co. (3.4 miles)
• Parlor Doughnuts (3.4 miles)
• Crema (4.2 miles)