1530 Middle Tennessee Boulevard, Murfreesboro, TN 37130
For more information about senior living options: (844) 490-3973
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Viviant Healthcare of Murfreesboro in Tennessee has inspired a wide range of opinions among families who have entrusted their loved ones to its care. On one hand, several accounts emphasize a transition period under new leadership that brought visible changes: renovations, cleaner rooms, improved dining experiences, and a sense that the administration is focused on providing high-quality, resident-centered care. In particular, longtime administrator Armand Santos is repeatedly mentioned as a positive, hands-on presence who has communicated plans for better service and who has been described as a strong liaison in coordinating residents' care. Multiple testimonials praise new housekeeping efforts, better food quality, and a sense that the facility is turning a corner as renovations continue and staff strive to treat every resident as family. For some families, this narrative suggests that Viviant has become a place where residents can feel more welcome, safer, and more properly attended to than in the past.
Yet beneath the applause for improvements lies a second, more troubling chorus. Several reviews describe a facility overwhelmed by gaps in care and communication that put residents at risk. One account from a family member in Louisiana details a troubling trajectory: prescribed medications disappearing, a persistent shortage of certified nursing assistants to tend to residents, and a lack of timely updates about a loved one who suffered multiple strokes, kidney infections, and sepsis. The reviewer laments being unable to obtain timely information, noting that calls often go to voicemail or are simply dropped after long holds. The heartbreaking arc continues with accusations that the patient's health did not improve after hospital discharge, followed by a hospital readmission, all culminating in a sense of abandonment after a complaint was raised. The caregiver firmly asserts that the mother, who was left-sided paralyzed, did not receive the needed attention or communication.
Another thread of criticism uses stark language to describe the facility as "the most ghetto ratchet nursing home in Murfreesboro" and labels the overall environment as unprofessional. This sentiment points to a broader perception among some reviewers that organizational shortcomings - perhaps in staffing, training, or accountability - have contributed to poor day-to-day experiences for residents and distress for families who cannot be present to supervise care.
The negative impressions are not limited to general mood or tone. Some reviewers recount specific and alarming incidents that raised red flags about safety and continuity of care. A particular account details a COVID-era hospitalization where a relative with Alzheimer's disease tested positive on admission and was placed in a COVID ward; after transfer to Viviant, the patient's condition reportedly deteriorated, and communication with the facility proved unreliable. The reviewer describes delays in phone access, a social worker who could not locate critical medical information, and conflicting statements about the patient's status. The situation is described using almost Kafkaesque confusion: a patient who had tested negative later being treated as though the original positive diagnosis persisted, while crucial medical histories and current needs were not effectively communicated to staff or to the family.
Coupled with the COVID-era concerns are persistent complaints about administrative responsiveness. Several reviewers recount long hold times, missed calls, and a pervasive sense that the facility's leadership is not adequately accessible to families trying to obtain updates or coordinate out-of-pocket or home-health arrangements. One account even describes a scenario in which a patient needed antibiotic prescriptions and wound-care supplies that never arrived at the pharmacy or the home health provider, leaving a younger patient - described as the youngest in the facility - without essential care after discharge. The recurring theme is that even when some staff members are praised for their professional competence and kindness, the broader administrative structure appears inconsistent, making it difficult for families to trust that their loved ones are receiving reliable, timely, and coordinated care.
Amid the mixed experiences, some reviews acknowledge a period of instability tied to new ownership and the ongoing renovation work, while others emphasize a more troubling pattern of miscommunication and care gaps. The tensions evident in these accounts reflect a facility caught between aspirational improvements and lived-day realities experienced by families and residents. For every message celebrating a cleaner room, better meals, or a more responsive administrator, there are multiple stories detailing missed medications, delayed communications, and barriers to obtaining necessary medical or logistical support. The contrast between these perspectives underscores the complexity of delivering consistent, high-quality care in a setting undergoing change - especially when families are located far away and rely heavily on the facility's ability to keep them informed.
Taken together, the collection of voices paints a portrait of Viviant Healthcare of Murfreesboro as a place of significant contradictions. On one side lies a commitment to improvement, evidenced by renovations, enhanced staffing philosophy, and enthusiastic endorsements of leadership and care from several residents and families. On the other side are urgent warnings about medication security, staffing shortages, communication failures, and care lapses that have consequences for residents' health and well-being. The narratives converge on a central warning: oversight and reliability matter, and families who place their loved ones in Viviant deserve consistent, transparent communication, prompt access to staff, and dependable medical management. For anyone considering Viviant, these voices suggest a careful, diligent approach - visiting in person when possible, asking pointed questions about staffing levels, medication administration protocols, discharge planning, and how the facility plans to handle outbreaks or complex medical needs.
Boulevard Terrace Rehabilitation And Nursing Home in Murfreesboro, TN is a highly sought-after assisted living community that offers a wide range of amenities and care services to its residents.
Residents can enjoy the convenience of having a beauty salon on-site, where they can indulge in various pampering services. They also have access to cable or satellite TV in their fully furnished rooms, allowing them to relax and unwind in the comfort of their own space.
Transportation is made easy with community-operated transportation available for non-medical purposes, as well as transportation arrangement services for doctor's appointments. The community also offers move-in coordination assistance for a smooth transition.
The dining experience at Boulevard Terrace is exceptional, with restaurant-style dining serving delicious meals prepared by the staff. Special dietary restrictions are accommodated to ensure that all residents' needs are met.
Engaging activities are an integral part of life at Boulevard Terrace. Residents can stay active and fit in the fitness room or participate in scheduled daily activities and fitness programs. Planned day trips and resident-run activities provide opportunities for socialization and exploration.
For those who enjoy quiet moments of relaxation, the small library offers a tranquil escape. The gaming room is perfect for friendly competitions among friends, while the outdoor space and garden provide a serene setting for fresh air and nature walks.
The care services provided at Boulevard Terrace are comprehensive and personalized. With 24-hour call system and supervision, assistance with activities of daily living such as bathing and dressing, as well as transfers, residents can feel confident knowing that help is always readily available.
Medication management ensures that residents receive their required medications on time. A mental wellness program focuses on promoting emotional well-being among residents.
In terms of nearby amenities, Boulevard Terrace is conveniently located near several cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, transportation options, and hospitals. This makes it easy for residents to access additional services they may need or to enjoy outings in the local area.
Overall, Boulevard Terrace Rehabilitation And Nursing Home in Murfreesboro, TN offers an exceptional assisted living community with a wide range of amenities and care services, ensuring that residents can live comfortably and happily in a supportive and engaging environment.
Boulevard Terrace Rehabilitation And Nursing Home is located at 1530 Middle Tennessee Boulevard, Murfreesboro, TN 37130 in Rutherford County, Tennessee
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