1530 Middle Tennessee Boulevard, Murfreesboro, TN 37130
For more information about senior living options: (866) 208-4318
Overall Review of Boulevard Terrace Rehabilitation And Nursing Home
Pros
The new nursing admin team has started with a focus on providing the highest quality care for the residents.- The facility strives to make things better than yesterday, treating everyone as family and taking pride in their work.
- The administrator Armand Santos is described as very helpful and a great liaison in residents' care.
- Viviant Healthcare is described as a great place where the staff are loving and kind, and residents feel loved.
- The facility has made a 360-degree turn since new ownership, with renovations and patient-focused leadership guiding positive progress.
- Boulevard Terrace staff across departments are described as pleasant and responsive to the needs of residents and families, with the food being really good most of the time.
Cons
The facility has closed down.- They would not recommend this facility.
- Medications disappear—allegedly stolen by staff—and there are never enough CNAs to care for the elderly.
- Families have not heard from their loved ones in months after filing complaints, indicating poor communication.
- Staff are mean to residents and the care is unprofessional.
- Residents’ health deteriorates after hospital stays, including sepsis, and antibiotics are not administered promptly.
- The administration is horrendous and unresponsive.
- The facility is severely understaffed, relying on temporary agency workers, resulting in apathy and neglect.
- No one answers the phone or returns calls, forcing families to intervene to retrieve loved ones.
Review
Boulevard Terrace Rehabilitation and Nursing Home is best suited for families that can act as vigilant, hands-on advocates and are prepared for a caregiving environment where leadership and staffing stability drive daily quality. This community appears to require ongoing family involvement to monitor care, communicate needs, and push for timely responses. It is not a turnkey option for those seeking a hands-off arrangement with guaranteed consistency; the reviews repeatedly flag significant variability in care and accountability. For residents with complex medical needs or those who depend on reliable, constant supervision, this facility demands careful, proactive oversight.
Families should explicitly consider alternatives if steady medication management, transparent communication, and dependable staffing are non-negotiables. Several reviews describe troubling gaps, medications allegedly going missing, insufficient CNA coverage, and difficulty obtaining timely updates or calls back from staff. If a resident cannot advocate effectively or if relatives cannot dedicate substantial time to monitoring day-to-day care, another community with stronger staffing ratios, clearer accountability, and more predictable operations will likely serve better. Prospective movers should weigh the burden of ongoing vigilance against any potential conveniences of proximity or cost.
On the positive side, some reviewers acknowledge genuine efforts to improve and a caring subset of staff who respond well to residents and families. A few accounts point to better housekeeping, cleaner rooms, and meals that meet expectations, suggesting that when leadership focuses on quality, tangible improvements can occur. Positive remarks about administration or leadership changes hint that the facility may be moving toward higher standards, even if that progress is not yet consistent across all shifts or units. For families able to observe and press for progress, there is potential for meaningful change.
The strongest counterweight to these potential upsides is the clear pattern of care gaps described in multiple testimonials. Allegations of medication mismanagement, persistent understaffing, and slow or non-existent communication undermine trust in daily operations. Residents’ hospitalizations and deteriorations after inadequate oversight highlight the real risk when staffing and response times slip. The absence of reliable, direct channels to update families, whether by phone, email, or in-person conversations, amplifies concerns and makes accountability difficult. This is not a facility where silence or ambiguity should be tolerated.
If a decision is made to evaluate Boulevard Terrace, approach the process with a rigorous checklist. Schedule meetings with the administrator and director of nursing; request current staffing patterns by shift; review recent incident and complaint logs; examine medication administration processes and MAR (medication administration record); observe call-bell response times and caregiver interactions during peak hours; tour multiple wings to assess consistency of care; talk with current residents and families about responsiveness and transparency; and verify any promised improvements with measurable targets and timelines. Concrete guarantees, such as stable caregiver assignments and routine family conferences, should be established before transitioning.
In sum, Boulevard Terrace poses a meaningful trade-off: potential for improvement under engaged leadership and a few caring staff, versus real, documented risks tied to understaffing and inconsistent care. It is a viable option for families who can sustain active oversight and insist on concrete accountability. For others, especially those demanding reliable, hands-off quality and uninterrupted, clear communication, considering alternatives first is prudent. The decision should hinge on the family’s capacity to monitor, advocate, and demand measurable, ongoing improvements, balanced against the resident’s medical needs and ability to thrive in a highly supervised setting.
100 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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