Senior Helpers - Murfreesboro, TN

Pros

• The caregiver is professional, provides exceptional service, and is committed to the client's wellbeing.
• She is a pleasure during visits.
• Kelly Alvarez is amazing, caring, professional, and very knowledgeable; she made a difficult time much better.
• The part-time care provider built a positive rapport with the client.
• Durb was awesome.
• The dementia simulator provided a new perspective for clients, helping them understand their world.
• The company offers dependable hours, nice pay, a great staff, and is very understanding.

Cons

• The agency's administration is described as a joke and is seen as very unreliable.
• Management demonstrates terrible communication; clients haven't heard from them in over two months.
• Clients are never notified of schedule conflicts, changes, or call-outs.
• They never answer the phone or return calls.
• There have been multiple overnight shifts where no caregiver shows up and no one informs the family.
• Replacements occur without notification, leading to unfilled shifts.
• Scheduling changes have not improved despite promises to fix the problems.
• The staff pool is limited, causing punctuality and reliability issues with substitute caregivers.
• In home hospice care, coordination between coordinators and caregivers is horrible.
• Caregivers have been assigned despite pet-related constraints (dogs/cats) in the home, indicating poor communication.

Review

Senior Helpers in Franklin, Tennessee presents a complex portrait: a trusted pool of caregivers who can deliver excellent, compassionate care, contrasted with an administration that many clients feel is unreliable and difficult to reach. The stories shared by families nearby paint a consistent theme: when the care team is on site, the experience can be outstanding; when it comes to scheduling, communication, and coverage, the system often falters. For many families relying on these services to support beloved parents and loved ones, that gap between caregivers and coordinators becomes the defining factor of everyday life.

On the caregiving side, the sentiment is more nuanced but mostly positive. A number of caregivers are described as professional, capable, and deeply committed to the wellbeing of the person they're caring for. One family notes that their daughter, Gina Abraham, an LPN currently working as a Live-in Caregiver in the area, brings passion to every assignment, emphasizing that a well-matched caregiver can be a real blessing. The consistency and warmth of some caregivers shine through in several testimonials: "she is professional, provides exceptional service and is committed to my wellbeing; she is a pleasure during her visits." Others highlight the reliability and supportive nature of staff who step in during staffing gaps, or even provide in-home cover to fill vacancies when needed. The sentiment across caregivers ranges from "excellent" to "very good" to simply "dependable," with the occasional caveat that not every aide is the right fit for every family.

Yet, the same body of reviews consistently flags the administration and scheduling side as the Achilles' heel. The most common refrain is about communication breakdowns: little to no notification of schedule conflicts, call-outs, or substitutions, and frequent failure to answer phones or return messages. One reviewer laments that it has been over two months since they heard anything from the office, and another describes the experience as "terrible communication," noting that there is little awareness of who will be coming on a given shift or whether there will be a replacement when a caregiver is missing. The sense of being left in the dark is repeated across multiple accounts, with families reporting that they must often chase answers and accept the status quo despite repeated complaints.

There are concrete incidents that illustrate how the administrative failures translate into real-world stress. Overnight shifts, in particular, are a recurring nightmare: "two overnight shifts no one showed up for and they never called to let us know," and even after a family member offered to call, the office often failed to provide a timely or useful update. In one instance, a family member called 30 minutes past the scheduled shift start, only to be told that the responders would look for a replacement - but the replacement never materialized, and no follow-up occurred. Attempts to address these issues by bringing scheduling "in-house" supposedly aimed at fixing the problems, but the results have not delivered the promised improvements in reliability.

Despite these administrative challenges, some reviews do offer a counterpoint: recognition of the hard work and dedication of specific scheduling staff or coordinators. A notable mention is Kelly Alvarez, described as "amazing" in her scheduling role at Adams Place. She is credited with being caring, professional, and knowledgeable, going above and beyond to help families during difficult times and even checking on patients after critical care events. Another positive reference to staff includes a dementia simulator experience and the supposition that it provided new perspective on what clients endure, with a caregiver named Durb singled out as "awesome." These individual acknowledgments illustrate that when the right coordinators and caregivers connect, the experience can be deeply meaningful and supportive.

The reviews also touch on a few systemic issues that can escalate stress for families. There are repeated mentions of pets, particularly dogs and cats, and how in several instances, caregivers who were afraid of dogs or allergic to cats arrived at the home, despite being informed in advance. Families describe apologizing repeatedly for these lapses, highlighting a mismatch between the information provided by clients and the on-the-ground execution by caregivers. In some cases, staff have even provided in-person care to fill vacancies themselves, signaling a willingness to step beyond ordinary duties to support a family in need, but also underscoring a system stretched thin and inconsistent in its communications.

Finally, there are remarks about the professional development and employment experience within Senior Helpers. Some reviewers describe Senior Helpers as a good place to gain experience as a caregiver, noting dependable hours, fair pay depending on experience, and a generally understanding staff environment. This suggests that the company can be a strong stepping stone for individuals seeking to grow in the field, even as the administrative processes remain a significant source of frustration for clients and their families.

In sum, the Franklin, Tennessee branch appears to offer a dual reality. On one hand, families describe a strong cadre of capable, compassionate caregivers who can deliver high-quality, person-centered care when present. On the other hand, the administrative side - especially scheduling, communication, and timely coordination - often fails to meet expectations, leaving families anxious and overwhelmed, sometimes with overnight situations that end without clear guidance or accountability. The testimonials collectively suggest that while Senior Helpers can be a lifeline when things run smoothly, many families reach out with the sense that the system as a whole needs substantial improvement in communication, reliability, and proactive outreach to avoid the all-too-familiar pattern of missed shifts and unanswered calls.

This part of Murfreesboro, Tennessee offers a diverse range of amenities and services that cater to the needs of seniors. With several medical practices and pharmacies located within close proximity, access to healthcare is convenient and readily available. Additionally, there are various dining options including family-friendly restaurants and cafes for socializing and enjoying meals. For recreation, there are parks nearby such as Cannonsburgh Village and Old Fort Park, providing opportunities for outdoor activities. The presence of places of worship also offers spiritual support and community engagement. Overall, this area provides a mix of essential resources and recreational opportunities that make it a desirable location for seniors looking to settle in Murfreesboro.

Physicians

• Middle Tennessee Medical Group (0.2 miles)
• Stones River Medical Group (0.2 miles)
• Family Practice Partners PC (0.9 miles)
• Vanderbilt Heart (0.9 miles)
• Bell Family Medical Center (0.9 miles)
• RAYUS Radiology (1.3 miles)
• Bradley Donald H MD (1.3 miles)

Restaurants

• Sami's Brick Oven Pizzeria (0.3 miles)
• Jeff's Family Friendly Restaurant (0.5 miles)
• Boro Kabob (0.6 miles)
• Boulevard Bar & Grille-Murfreesboro (1 miles)
• Zaxby's (1.1 miles)
• Chuy's (1.2 miles)
• Toot's Good Food & Fun (1.4 miles)

Places of Worship

• Experience Community (0.4 miles)
• St Marks United Methodist Church (2.7 miles)
• Trinity United Methodist Church (2.9 miles)

Parks

• Cannonsburgh Village (0.6 miles)
• Old Fort Park (1.2 miles)
• Kids' Castle At Old Fort Park (1.3 miles)

Pharmacies

• Beckman's Prescription Shop (0.6 miles)
• Walgreens (0.9 miles)
• Kroger Pharmacy (0.9 miles)
• Terrace Pharmacy (1.5 miles)
• CVS Pharmacy (1.6 miles)
• Black's Apothecary (1.9 miles)
• Walgreens (2.1 miles)

Hospitals

• Uspi Mid State Endoscopy Center (1.4 miles)
• Allergy & Asthma Center PC (2.3 miles)
• Ecmo Advantage (2.8 miles)

Cafes

• Starbucks (2 miles)
• Starbucks (2.2 miles)
• Panera Bread (2.2 miles)
• Just Love Coffee Cafe - The Fountains at Gateway (2.2 miles)
• Panera Bread (2.9 miles)
• Starbucks (3.3 miles)

Transportation

• Murfreesboro Municipal Airport (MBT) (2.8 miles)