Westbrook Towers in Murfreesboro, TN

Pros

• The staff at Westbrook Towers is friendly, helpful, and thoughtful, and the property is very clean.
• The grounds are well maintained with regular care.
• It is a great place to live, with a sweet and helpful staff.
• There are many activities and road trips to keep residents busy.
• The office staff are nice and the maintenance team is awesome; Tammy can do anything and is very friendly.
• The building was recently renovated and looks very nice.
• There are plenty of activities and groups, creating a friendly and engaging environment.
• The facility is safe and convenient, with a gated entrance, emergency buttons, 24-hour monitoring, and transportation to appointments.

Cons

• Westbrook Towers is described as a disgrace to the feline and animal community for requiring all residents to declaw their cats.
• The declaw policy is deemed inhumane and cruel, causing long-term skin and bladder problems and weakening of a cat’s muscles.
• Declawing is described as painful and traumatic and has been outlawed in other countries.
• It is argued that there are more humane alternatives, such as caps, that do not cause long-term damage to cats.
• One reviewer states that they do not recommend Westbrook Towers.
• A caller describes the office staff as rude and snappy, not willing to answer questions.
• The facility is said to have an odor, and the building’s size makes it hard for residents to access outdoors.
• There is inadequate lighting in the front parking area.

Review

Westbrook Towers in Murfreesboro is best suited for seniors who want a secure, socially active retirement living experience with reliable support and convenient access to medical care, transportation, and local amenities. The community shines for one-person households who value independence paired with a built-in framework: a 24/7 on-site presence, emergency monitoring, and a calendar packed with outings, music, church events, and group activities. The gated campus and recent renovations create a tidy, predictable environment where staff members understand how to maintain routines and cultivate warm, ongoing relationships with residents and their families.

However, this is not a universal fit. Pet owners who insist on keeping cats will want to rethink the choice due to a mandatory declaw policy that many will find inhumane and unacceptable. The policy is a dealbreaker for animal lovers who regard their pet as a family member. In addition, several voices flagged the facility’s age and occasional odor as potential drawbacks, and the building’s large footprint means some residents must negotiate longer walks to reach common areas or outdoors, which can be challenging for mobility or inclement weather. A few callers also encountered curt service on the phone, signaling spots where staff consistency can improve.

On balance, the strong positives carry substantial weight. Safety is embedded in the experience: a fenced, gated property, a guarded main entrance, and a 24/7 monitor that adds peace of mind for families. The staff is repeatedly described as friendly, responsive, and genuinely attentive to both residents and their families, with maintenance teams that fix problems promptly. The facility offers regular activities, day trips, transportation to appointments, and well-kept grounds. In these ways, the pros offset the downsides for residents who don’t mind the campus size and who are not emotionally attached to pet ownership.

Day-to-day life at Westbrook Towers centers on companionship without sacrificing privacy. Apartments appear to be comfortable for singles, though some reviews note they are a touch small and that the building’s age contributes to a slightly older odor and the inconvenience of moving between floors. Nevertheless, privacy remains intact, with in-apartment emergency buttons and a secure campus, and staff responsiveness means help is nearby. Residents consistently praise the culinary offerings and social programming, including music, church gatherings, and varied activities, plus shuttle services to doctors and local attractions. The renovated common spaces and cleanliness reinforce a sense of dignity and routine.

For families weighing options, the decision should hinge on two axes: pet policy and living environment. If a resident has a beloved cat or insists on pet-friendly terms, Westbrook Towers may not be the right choice, and alternatives that permit felines or adopt looser rules should be explored. If the priority is a busy, engaged calendar with dependable transportation and security, Westbrook provides substantial value that can justify the tradeoffs of a larger campus and aging infrastructure. Visitations should probe staff consistency, especially around front desk interactions, and verify current lighting and accessibility in key areas to ensure real comfort for the resident’s daily routine.

Bottom line: Westbrook Towers is a practical, action-ready option for seniors who want security, active programming, and reliable support in a well-kept, gated setting. The big caveat is the cat-declaw policy, which will drive families toward alternatives if pet companionship is non-negotiable. For those who can accept the policy, the community delivers on safety, social life, and service, with thriving staff and convenient amenities that make everyday living predictable and pleasant. In short, Westbrook Towers earns strong consideration for those seeking a community that prioritizes engagement and oversight, while recognizing where it misses the mark for animal lovers and for residents who crave a more compact, odor-neutral footprint.