Mountain City Care & Rehabilitation Center in Mountain City, TN
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Information last verified:
919 Medical Park Drive, Mountain City, TN 37683
For more information about senior living options: (844) 490-3973
What an amazing and caring staff that clearly prioritizes the well-being of their residents, creating a warm and supportive environment. They provide compassionate care and kindness and go above and beyond to meet the needs of their residents. The facility is a Five-Star rated facility by CMS, the highest rating a skilled nursing facility can receive. They were selected as Best ALF/Nursing Home in the 2024 Reader’s Choice Award by The Tomahawk readers. They provide Five-Star service and have caring, committed staff who go above and beyond to ensure the resident experience is the best. The team here cares so genuinely for the elders in their care. The facility was very clean, staff were very kind, prompt response to call lights, and the staff make everyone feel welcome and a part of a family. They have great employees, great residents, and great care.
The facility is severely understaffed, leading to many problems for residents. The staff are lazy and fail to provide adequate care and timely responses. The building is outdated and maintenance techs are hard to keep, signaling poor upkeep and high turnover. The center refuses to extend care due to insurance, telling families to pay or go home. CNAs neglected a resident by ignoring her buzzer, while others endured loud, disruptive behavior and staff were cold and insensitive. The overall environment smells and staff are consistently negative, suggesting a low-quality facility. This is not a good nursing home, with warnings to avoid bringing loved ones there and to seek alternatives. One reviewer claims the facility almost killed a family member, indicating potential serious safety issues.Mountain City Care & Rehabilitation Center is best suited for families seeking a warm, home-like environment where residents are treated with genuine kindness and staff clearly express concern for daily well‑being. This community tends to attract seniors who value personal attention, a friendly atmosphere, and active engagement from caregivers, especially for rehabilitation support and routine assistance. The strongest draw is the impression of heartfelt care and a sense of belonging, which can make a difficult transition feel less stark. If the priority is companionship, respectful treatment, and a facility that feels like a family rather than a sterile institution, this center can be a good match.
Those who may want to consider alternatives are families prioritizing consistent, highly reliable staffing and faultless responsiveness. When minutes matter for call lights, mobility assistance, or timely supervision, the risk profile here rises with reported understaffing and turnover. For families who cannot tolerate variability in care, especially in urgent or unsupervised moments, other options with a steadier staffing model are worth exploring. In the local market, facilities such as the Foley Center in Blowing Rock or the LifeCare Center of Banner Elk represent credible alternatives to compare on staffing patterns, response times, and long-term care continuity.
On the positive side, the most tangible advantages center on compassionate, attentive caregivers and a welcoming culture. Residents frequently describe staff as caring, patient, and genuinely committed to meeting daily needs, with a palpable sense of community within the halls. Cleanliness and prompt communication in some shifts reinforce the impression of a well‑functioning environment when staffing is adequate. These strengths can translate into meaningful quality of life improvements, particularly for residents who thrive on personal interaction, routine, and a recognizably familial staff presence.
The critical counterweight is verified by persistent concerns about understaffing and its ripple effects. When caregiver shortages occur, response times can lengthen, and residents may experience delays with basic tasks or calls for help. Conditions cited include a sometimes crowded or loud environment, uneven attention to individual needs, and a disconnect between the expectations set by positive anecdotes and the realities of daily operations. And while the facility earns a CMS Five‑Star designation and local accolades, the inconsistent experiences highlighted by multiple families suggest that ratings may not fully reflect day‑to‑day reliability or the steadiness of care across shifts. The risk is not simply one person’s experience but a pattern that can influence safety, dignity, and overall satisfaction.
Operational realities compound the concern. Reports of an aging building and maintenance challenges, coupled with high turnover and frustration over discharge practices tied to insurance coverage, create an unsettling undercurrent. Families should weigh these issues against the benefits of warmth and connection. The presence of strong caregiving, a welcoming climate, and a proven track record in certain reviews does not automatically translate into uniform, dependable care for every resident. This calls for careful verification during visits and conversations with administrators, nurses, and current residents to understand how the center handles staffing gaps, care prioritization, and long-term planning.
For families deciding whether Mountain City is the right fit, a practical, disciplined approach is essential. Schedule in-person tours and observe staff-to-resident interactions across different shifts. Ask concrete questions about fill rates, turnover, and how care plans are adjusted when staffing dips occur. Review recent survey results, and request written explanations for any discharge practices that hinge on insurance coverage. If possible, seek out current families for candid feedback about call-light responsiveness and daily consistency. Consider a trial stay to evaluate whether the staff’s warmth and the home-like culture survive the pressures of understaffing.
Bottom line: Mountain City Care & Rehabilitation Center can be an excellent match for families prioritizing a compassionate, relational atmosphere and a sense of community, provided proactive monitoring of staffing and operations is part of the plan. It is less suitable for those who require unwavering, around-the-clock staffing reliability and frictionless, always-on assistance. If certainty in care delivery and discharge advocacy matter most, exploring alternatives with stronger documented staffing consistency is prudent. For the right resident, this community offers genuine heart and a welcoming surroundings; for others, the decision demands a sharper focus on staffing stability and operational reliability.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Mountain City Care & Rehabilitation Center in Mountain City, TN is an assisted living community that offers a wide range of amenities and care services to enhance the quality of life for its residents.
Residents can enjoy the convenience of on-site amenities such as a beauty salon, fully furnished accommodations, a gaming room, fitness room, small library, and a computer center with Wi-Fi/high-speed internet. The community also provides housekeeping services and move-in coordination to assist residents in their transition.
Meals are served restaurant-style in a dining room, offering residents a variety of options to accommodate special dietary restrictions. Additionally, the community offers assistance with meal preparation and medication management to ensure the health and well-being of its residents.
The care services provided at Mountain City Care & Rehabilitation Center are comprehensive and include 24-hour call system and supervision. Trained staff members are available to assist with activities of daily living such as bathing, dressing, and transfers. The community also offers specialized care for individuals with diabetes through a designated diet plan.
Residents have access to transportation arrangement for non-medical needs as well as transportation to doctors' appointments. This allows residents to maintain their independence while still having easy access to necessary healthcare appointments.
Engaging activities are an important aspect of life at the community, and there are scheduled daily activities as well as resident-run activities. Fitness programs are available to promote physical well-being, along with planned day trips for socialization and enjoyment. Concierge services are also provided to assist residents with any additional needs or requests they may have.
Mountain City Care & Rehabilitation Center is conveniently located near parks, pharmacies, physicians offices, restaurants, places of worship, theaters, and hospitals. This allows residents easy access to various amenities and services within their local area.
Overall, this assisted living community provides a comfortable and supportive environment for individuals who require assistance with daily tasks but still desire independence. The amenities and care services offered aim to enhance the physical and mental well-being of each resident, ensuring a high quality of life.
Mountain City Care & Rehabilitation Center is located at 919 Medical Park Drive, Mountain City, TN 37683 in Johnson County, Tennessee
Mountain City Care & Rehabilitation Center on seniors.fyi includes 7 photos including images showing interior, building, landscaping, dining, hospital bed, windows, bright lighting, rocking chairs, and more.
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