Mountain City Care & Rehabilitation Center

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  • Interior

    A reception area with a religious cross on the wall and a plaque next to it.

  • Outdoors

    A rustic wooden rocking chair sits on a porch in front of a building with a landscaped garden and covered entrance.

  • Living Room

    A cozy living and dining area with wooden flooring, a TV in a cabinet, and a round table with chairs.

  • Building

    A building entrance with a blue awning and landscaped surroundings under a cloudy sky.

  • Bedroom

    A well-lit room with a hospital bed, wooden furniture, and a large window.

  • Dining

    A spacious dining area with tables covered in blue tablecloths and decorated with flower arrangements.

  • Healthcare

    A clean and well-organized hospital room with two beds and medical equipment.

Mountain City Care & Rehabilitation Center

919 Medical Park Drive, Mountain City, TN 37683

For more information about senior living options: (844) 490-3973

3.6 from 16 reviews
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    Overall Review of Mountain City Care & Rehabilitation Center

    Pros

    • pro They provide 5-star service and have caring, committed staff who go above and beyond to ensure the experience is the best.
    • pro The team here cares so genuinely for the elders in their care.
    • pro The facility was very clean, staff were very kind, prompt in responding to call lights, and the staff make everyone feel welcome and part of a family.
    • pro Great employees, great residents, great care.
    • pro What an amazing and caring staff that clearly prioritizes the well-being of their residents, creating a warm and supportive environment.

    Cons

    • pro They don't deserve one star!
    • pro Facility is severely short staffed to a point that I'm not sure how folks who reside here are even being took care of.
    • pro The building severely outdated and heard they can't keep maintenance techs, high turnover rate, and signature healthcare corporate are snakes in the grass, they should be investigated.
    • pro This place almost killed my brother.
    • pro CNAs got tired of her and threw her buzzer under her bed where she could not reach it.
    • pro Robin was cold and insensitive to all of this.

    Review

    Mountain City Care and Rehabilitation Center presents itself as a place of warmth, care, and steadfast compassion, and for some visitors that is exactly what it is. Several accounts praise the staff for their kindness and dedication, noting that the team goes above and beyond to meet residents' needs. In these voices, the facility is described as a hometown center where the people who work there create a supportive, family-like atmosphere. Supporters point to a five-star rating from the CMS and accolades such as being named the "Best ALF/Nursing Home" in 2024 by The Tomahawk readers, framing the center as a standout option worth considering for loved ones in Mountain City and the surrounding area. For these reviewers, the emphasis is on the compassionate care and the strong sense of community inside the building.

    But alongside those affirmations, a substantial number of reviews paint a far more troubled picture. The most persistent theme is severe understaffing. In multiple voices, the facility is described as stretched far too thin, with staff overwhelmed by the volume of residents and not enough hands on deck to provide timely, attentive care. This shortage is linked to a cascade of problems: delayed responses to call lights, inconsistent assistance with basic needs, and a sense that residents are not receiving the consistent attention they deserve. Some reviewers even describe the environment as smelling poorly and the building as outdated, with maintenance issues that seem hard to address in a timely fashion. The overall tone from these accounts is one of concern for safety and quality of life.

    Several comments sharpen the focus on the day-to-day experiences of residents. One review describes a specific incident in which a CNA acquired fatigue and frustration, leading to a troubling moment where a roommate's buzzer was discarded under a bed, leaving the patient without a reliable way to summon help. Another account notes that a resident who had ongoing needs for assistance, including frequent calls for help, was met with indifference from staff described as tired or overwhelmed. The reviewer mentions a staff member by name, calling her cold and insensitive, and portrays a broader pattern of frustration among residents who feel unheard and unvalued. The impression left by these narratives is that even when care is offered, it may be delivered with a subdued sense of urgency and empathy under the pressure of staffing constraints.

    The concerns extend beyond routine care into regulatory and ethical questions raised by some families. A particularly pointed criticism targets corporate practices, with a reviewer labeling the corporate parent as "snakes in the grass" and calling for investigations. There is a perception among some commenters that some positive reviews may be motivated by staff recruitment rather than genuine resident experiences, contributing to a sense of skepticism about the overall quality of care. The idea that the facility's praise is sometimes at odds with the lived reality of residents and their families adds a layer of tension to the picture, leaving prospective visitors to weigh the praise against the cautions raised by other voices.

    Insurance and discharge decisions emerge as another flashpoint in the narratives. One highly detailed account describes a 92-year-old resident with congestive heart failure who was told she did not "score high enough" to extend her stay, with directions to pay or go home. The reviewer notes challenges around obtaining necessary medical equipment, such as oxygen, and a lack of assistance with transportation and discharge planning. There is a sense that administrative hurdles and financial considerations may overshadow the resident's health needs, at least in this account. The absence of proactive help with TN Care applications or longer-term arrangements compounds the concerns and fuels the impression that the facility may be prioritizing paperwork and cost containment over patient advocacy and continuity of care.

    In a broader sense, some reviewers explicitly contrast Mountain City with other facilities, suggesting that the center might not be the best option for certain residents or families. One commentator, identifying as a nurse, strongly questions the quality of care and recommends looking at other local centers such as the Foley Center in Blowing Rock or the LifeCare Center of Banner Elk. This perspective reflects a cautious approach: while the facility may be capable of delivering solid care in a best-case scenario, the recurring reports of understaffing, communication gaps, and inconsistent responsiveness lead some families to seek alternatives that they feel offer more reliable staffing and more consistent quality of care.

    Taken together, the collection of reviews portrays a complex and divided image of Mountain City Care and Rehabilitation Center. On one hand, there are compelling expressions of appreciation for the staff's compassion, the sense of community, and formal recognitions that speak to a high level of commitment from some team members. On the other hand, a string of severe concerns - understaffing, delays in care, sensory and environmental issues, problematic incidents, and the perception of corporate interests interfering with resident well-being - casts a shadow over the overall experience. The dichotomy highlights a facility in which individual staff members and moments of positive care coexist with systemic pressures that appear to undermine consistent quality for all residents.

    For families considering placement, the landscape suggested by these accounts is nuanced. Positive testimonials and official accolades may reflect best-case scenarios or strong moments of care, while the troubling experiences shared by other residents and their families underscore the importance of thorough, in-person evaluation. Prospective visitors might prioritize questions about staffing levels and ratios, the consistency of response times, the maintenance of a clean and safe environment, and the availability of transparent, proactive discharge planning. Asking about staff turnover, caregiver training, and the processes for addressing concerns or incidents could provide crucial clarity. In the end, the decision may hinge on weighing the heartfelt, hopeful stories of compassionate care against the cautions about understaffing and the need for vigilant oversight to ensure every resident receives the dignified and attentive care they deserve.

    Features

    Housing

    • 120 resident community capacity 120 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    The Mountain City Care & Rehabilitation Center in Mountain City, TN is an assisted living community that offers a wide range of amenities and care services to enhance the quality of life for its residents.

    Residents can enjoy the convenience of on-site amenities such as a beauty salon, fully furnished accommodations, a gaming room, fitness room, small library, and a computer center with Wi-Fi/high-speed internet. The community also provides housekeeping services and move-in coordination to assist residents in their transition.

    Meals are served restaurant-style in a dining room, offering residents a variety of options to accommodate special dietary restrictions. Additionally, the community offers assistance with meal preparation and medication management to ensure the health and well-being of its residents.

    The care services provided at Mountain City Care & Rehabilitation Center are comprehensive and include 24-hour call system and supervision. Trained staff members are available to assist with activities of daily living such as bathing, dressing, and transfers. The community also offers specialized care for individuals with diabetes through a designated diet plan.

    Residents have access to transportation arrangement for non-medical needs as well as transportation to doctors' appointments. This allows residents to maintain their independence while still having easy access to necessary healthcare appointments.

    Engaging activities are an important aspect of life at the community, and there are scheduled daily activities as well as resident-run activities. Fitness programs are available to promote physical well-being, along with planned day trips for socialization and enjoyment. Concierge services are also provided to assist residents with any additional needs or requests they may have.

    Mountain City Care & Rehabilitation Center is conveniently located near parks, pharmacies, physicians offices, restaurants, places of worship, theaters, and hospitals. This allows residents easy access to various amenities and services within their local area.

    Overall, this assisted living community provides a comfortable and supportive environment for individuals who require assistance with daily tasks but still desire independence. The amenities and care services offered aim to enhance the physical and mental well-being of each resident, ensuring a high quality of life.

    Nearby Places of Interest

    Parks

    • Ralph Stout Park (0.5 miles)
    • Town of Mountain City Recreation Building (0.8 miles)
    • Backbone Rock Recreation Area (5.9 miles)
    • Damascus Town Park (10.3 miles)
    • Backbone Rock, Cherokee National Forest (17.3 miles)

    Restaurants

    • Lois's Country Cafe (0.6 miles)
    • El paso restaurante (2.2 miles)
    • Suba's (3.4 miles)
    • La Cucina Italian Kitchen (6.3 miles)
    • Neva General (6.5 miles)
    • Damascus Eats (10.1 miles)
    • 7 Trails Grill (10.1 miles)

    Pharmacies

    • Walgreens (0.7 miles)
    • Epic Pharmacies (1.5 miles)
    • Boone Drugs (2.2 miles)
    • Laurel Family Drug (10.3 miles)
    • Highland Community Pharmacy (16.9 miles)
    • Northgate Pharmacy (17 miles)
    • Healthplus & Pharmacy (17.2 miles)

    Theaters

    • Heritage Hall (0.8 miles)

    Transportation

    • U-Haul Neighborhood Dealer (1.1 miles)
    • Sportsman's Choice Taxidermy (10.7 miles)

    Places of Worship

    • General Conference Of Seventh-Day Adventists (1.1 miles)
    • Southern Baptist Convention (3.1 miles)
    • Hale Community Ministries (3.4 miles)
    • Nelson Chapel Baptist Church (3.5 miles)
    • Southern Baptist Convention (3.8 miles)
    • Roan Creek Baptist Church (3.9 miles)
    • Pleasant Grove Baptist Church (5.2 miles)

    Physicians

    • Mountain Youth Academy (1.4 miles)
    • Whitetop Community Health (14.8 miles)
    • Watauga Lake Family Medicine (15.3 miles)
    • Plastic Surgery Specialists (17.1 miles)
    • Armstrong Paul C MD - Mountain States Medical Group (17.1 miles)
    • Leticia Dr - Leticia Peltzer Peltzer MD (17.1 miles)
    • Highlands Pediatrics (17.1 miles)

    Hospitals

    • Johnson County Hospital (2.4 miles)
    • Johnston Memorial Hospital (16.9 miles)
    • Johnston Memorial Hospital (17.3 miles)

    Cafes

    • The Girl & The Raven (17.9 miles)
    • Camella's Remember When (17.9 miles)
    • The Spring House (17.9 miles)

    Frequently Asked Questions

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