919 Medical Park Dr, Mountain City, TN 37683
For more information about senior living options: (844) 490-3973
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The staff provide compassionate care and kindness and go above and beyond to meet residents' needs. The facility holds a CMS Five-Star rating, the highest possible for a skilled nursing facility. It was selected as Best ALF/Nursing Home in the 2024 Reader's Choice Awards by readers of The Tomahawk. The staff are described as amazing, caring, and committed, delivering five-star service. The team genuinely cares for the elders and fosters a sense of community. The facility is very clean, with kind staff, prompt responses to call lights, and a welcoming, family-like atmosphere.
The facility is severely understaffed, resulting in numerous problems for residents. Caregivers allegedly threw a resident's buzzer under the bed and were cold and insensitive toward residents. The center reportedly discharged a patient due to insurance issues, telling her to pay or go home, and left her without essential supports like oxygen. The building is severely outdated and maintenance staff are hard to retain, with a high turnover rate and criticisms of corporate management. Staff are described as lazy and unhelpful, with pages unanswered and basic tasks like bathroom assistance neglected. A nurse reviewer states this is not a good nursing home and that the facility nearly killed a relative, with warnings to others not to use it.At Mountain City Care and Rehabilitation Center, the voices of those who have interacted with the facility paint a picture of striking contrasts. On one hand, there are strong, heartfelt statements praising the team, describing a warm and supportive environment where staff are genuinely caring and attentive. On the other hand, many reviews center on serious concerns about staffing, safety, and overall quality of care, with critics questioning how well residents' needs are being met on a day-to-day basis. Taken together, the collection of comments presents a complicated portrait that ranges from laudatory to alarming.
Several reviewers highlight a compassionate, dedicated staff and note meaningful acts of kindness. They describe a facility whose staff prioritize residents' well-being and go "above and beyond" to meet needs. Some posts celebrate a sense of community, calling the team "caring, committed" and the setting one where residents feel welcomed as part of a family. There are even explicit claims that the center provides excellent service, with phrases like "Five-Star rated by the CMS, the highest rating a skilled nursing facility can receive," and accolades such as being selected "Best ALF/Nursing Home" in 2024 by The Tomahawk readers. These voices emphasize warmth, responsiveness to calls, and a general impression of good-faith effort from caregivers.
Yet the majority of the strongest criticisms focus on severe understaffing and how it translates into tangible problems for residents. One reviewer bluntly states, "They don't deserve one star! Severely understaffed so that leads to so many problems with the patients!! It's very sad!" Others describe persistent odors, outdated facilities, and maintenance challenges, arguing that high turnover among staff and a perceived lack of support from parent or corporate entities contribute to a cycle of insufficient care. Several reviewers accuse the center of encouraging or tolerating questionable recruitment practices or put forward a belief that some of the positive reviews may come from staff rather than independent guests, calling for investigations into the center's practices.
A particularly vivid and troubling account describes a specific evening in which the reviewer, sharing a room with a bedridden roommate, observed CNA staff caring for the roommate's needs but encountered a broader pattern of disruption and neglect in the atmosphere. The account mentions a roommate who required assistance repeatedly, a loud and disruptive environment due to other residents, and, most troubling, a CNA who allegedly tired of the roommate's cries for help and discarded the buzzer by the bed where it could not be reached. The reviewer singles out a nurse named Robin as cold and insensitive, concluding with a firm personal judgment never to return or recommend the facility. This narrative underscores concerns about bedside care and the emotional temperature of staff-resident interactions.
In addition to the more dramatic testimonials, there are comments that defend the facility in broad strokes, praising the staff and the overall quality of care with assertions like "Nice" or "GREAT employees!!! GREAT care!!!!" Some reviewers emphasize a sense of community and belonging formed within the walls of the center, reinforcing that there are moments of genuine connection and positive experiences amid the broader criticisms. These accounts illustrate that the day-to-day reality can be varied, with some residents and families feeling satisfied and supported while others encounter distressing gaps in attention and service.
The most pointed and somber passages come from those who frame Mountain City Care and Rehabilitation Center as the only nursing home option in Mountain City, TN, and who paint a troubling picture of systemic shortcomings. One reviewer, presenting themselves as a nurse, argues strongly that the facility is not up to par and warns readers away, suggesting alternate centers such as the Foley Center in Blowing Rock or LifeCare Center of Banner Elk. They describe scenes of neglect - patients not receiving timely aid, pages not answered, and insufficient time or resources allocated to important tasks like oxygen support or mobility assistance. The sentiment culminates in a stark accusation that the center's practices amount to a significant risk to residents' well-being, closing with the emphatic claim that "THIS PLACE ALMOST KILLED MY BROTHER."
Taken as a whole, the collection of reviews presents a complex, polarized reality at Mountain City Care and Rehabilitation Center. Some families and residents recount experiences of genuine warmth, attentiveness, and community that reflect well on the staff's intentions. Others report that understaffing, administrative pressures, and gaps in day-to-day care create dangerous or distressing situations for residents, with specific incidents that raise questions about safety, responsiveness, and the overall standard of care. Prospective families weighing their options would be wise to consider both the uplifting narratives and the more cautionary accounts, and to seek out multiple perspectives and current information when evaluating the facility's suitability for their loved ones.
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.Mountain City Care Center is an assisted living community located in the picturesque town of Mountain City, Tennessee. Our facility offers a peaceful and serene environment for seniors seeking a supportive and comfortable living arrangement.
At Mountain City Care Center, we prioritize the well-being of our residents and provide a range of amenities to ensure their happiness and fulfillment. Our indoor common areas are inviting spaces where residents can socialize, relax, and engage in activities with fellow residents or visiting family members.
We understand the importance of spirituality in our residents' lives, which is why we offer devotional services off-site. These services provide an opportunity for our residents to connect with their faith community and find spiritual solace.
Our dedicated staff members are trained to provide specialized care for individuals with diabetes. With a focus on managing blood sugar levels and promoting a healthy lifestyle, our diabetic care program ensures that residents receive the support they need to live comfortably and independently.
We believe that staying active and engaged is crucial for maintaining one's overall well-being. That's why we offer devotional activities offsite, enabling our residents to participate in religious events or visit places of worship that are meaningful to them. Additionally, there are two parks nearby where residents can enjoy nature walks or outdoor recreational activities.
Convenience is key at Mountain City Care Center. With three pharmacies located nearby, accessing medications and healthcare supplies is convenient for residents. In addition, having one physician close by ensures prompt medical attention whenever necessary.
For dining options, three restaurants are within proximity to our community, allowing residents to enjoy delicious meals without having to travel far from home. Transportation services are also available nearby, making it effortless for residents to reach essential destinations such as medical appointments or shopping centers.
The surrounding area offers plenty of cultural entertainment options as well. There is one theater nearby where residents can enjoy movies or live performances. Moreover, six places of worship cater to various religious affiliations within close proximity.
Lastly, knowing that a hospital is nearby provides peace of mind to both residents and their families. In the event of medical emergencies or specialized care needs, prompt assistance can be readily accessed.
At Mountain City Care Center, we are dedicated to providing a warm and caring environment where seniors can thrive. With our range of amenities, specialized care services, and convenient location, we strive to make each resident's experience fulfilling and enjoyable.
Mountain City Care Ctr is located at 919 Medical Park Dr, Mountain City, TN 37683 in Johnson County, Tennessee
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