Information last verified:
919 Medical Park Dr, Mountain City, TN 37683
For more information about senior living options: (844) 490-3973
The staff are amazing and caring, prioritizing residents' well-being and creating a warm, supportive environment. Their team provides compassionate care and kindness, going above and beyond to meet residents' needs. The facility has earned a CMS Five-Star rating, the highest possible for a skilled nursing facility. It was honored as Best ALF/Nursing Home in the 2024 Reader’s Choice Award. They deliver 5-star service with caring, committed staff who go the extra mile to ensure the experience is the best. The team genuinely cares for the elders in their care. The facility is very clean, with staff who are kind, respond promptly to call lights, and make residents feel welcome and part of a family. The employees are great and provide great care.
The facility is severely understaffed, causing many problems for residents. The building is outdated and maintenance issues go unresolved. There is a high turnover rate, and staff come across as negative toward residents. Staff can be cold and insensitive, with neglect of residents’ calls for help (e.g., a buzzer was discarded). The facility has a noticeable odor and isn’t a pleasant environment. The center almost killed a resident, indicating serious safety concerns. The staff are lazy and the facility does not provide adequate care.Mountain City Care Ctr in Mountain City, TN is best suited for families seeking a warm, person-centered atmosphere where staff members know residents by name and demonstrate genuine care. This community shines for residents who prize daily warmth, social connection, and a sense of belonging as part of their care plan. It works well for those with moderate to higher needs who can rely on attentive, compassionate staff more than flawless operational perfection. It is not the right fit for families prioritizing a consistently spotless environment, unwavering staffing stability, or the most rigid medical oversight. For those stringent needs, exploring alternatives with stronger staffing guarantees and more current infrastructure is a prudent move.
Pros praise a caregiving culture that many families find deeply reassuring. Reviewers repeatedly call out caring, problem-solving frontline staff who seem genuinely invested in residents’ well-being. The facility is described as clean, with responsive call bells and a welcoming, family-like atmosphere that helps residents feel seen and supported. The reputation extends beyond the building, with CMS star ratings and local awards cited as testimony to a commitment to quality and accountability. For families whose priority is daily warmth, personal attention, and a sense that care is delivered with kindness, these strengths translate into meaningful daily differences.
Yet the negatives carry substantial weight in practical decision-making. Several accounts describe severe understaffing that can hinder timely assistance, raise frustration, and compromise safety. Complaints about odor, aging infrastructure, and high turnover point to a facility that struggles to sustain basic maintenance and consistent operations. Specific anecdotes allege delayed response to call lights, uneven care, and even instances of perceived neglect or mismanagement of equipment and needs. Discharge processes and insurance navigation appear inconsistent in some families’ experiences, with reports of rushed exits and insufficient help securing essential items. Taken together, these issues signal real, tangible risks that families must weigh carefully.
The favorable and problematic elements do not cancel each other out; they intersect to form a concrete risk-benefit calculus. The caring, responsive staff and the strong sense of community offer real value, particularly for residents who thrive on routine, familiar faces, and personal engagement. However, staffing instability and the severity of reported care gaps create a nontrivial risk that a loved one may experience delays, gaps in monitoring, or uneven assistance when needed most. The five-star CMS designation and awards are meaningful signals, but they do not guarantee day-to-day consistency across shifts or wings. Families should probe current staffing realities, observe interactions during visits, and demand transparent answers about typical response times and upcoming improvements.
Alternatives deserve serious consideration for residents with higher medical acuity, significant cognitive needs, or a requirement for predictable, rapid response and unwavering safety oversight. If a family cannot tolerate ongoing reports of understaffing, perceived neglect, or the burden of navigating discharge and insurance logistics, exploring other local facilities with steadier staffing, stronger maintenance programs, and clearer, more reliable care trajectories makes sense. Mountain City may suit some, but others will find more consistent peace of mind elsewhere, as the gap between warmth and reliability broadens.
To decide, embark on a targeted tour with a focus on staffing patterns by shift, emergency response times, and the facility’s maintenance and odor-control plans. Speak with current residents and their families about real day-to-day experiences and request copies of the most recent survey results and care plans. Review the admission agreement for discharge policies, insurance coordination, and service limits. Compare Mountain City’s demonstrated warmth and community feel against the reliability gaps highlighted by reviewers. The right choice achieves a balance of compassionate, personable care and dependable operations, and that balance may tilt toward alternatives that offer steadier staffing and more modern, well-maintained facilities.
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.Mountain City Care Center is an assisted living community located in the picturesque town of Mountain City, Tennessee. Our facility offers a peaceful and serene environment for seniors seeking a supportive and comfortable living arrangement.
At Mountain City Care Center, we prioritize the well-being of our residents and provide a range of amenities to ensure their happiness and fulfillment. Our indoor common areas are inviting spaces where residents can socialize, relax, and engage in activities with fellow residents or visiting family members.
We understand the importance of spirituality in our residents' lives, which is why we offer devotional services off-site. These services provide an opportunity for our residents to connect with their faith community and find spiritual solace.
Our dedicated staff members are trained to provide specialized care for individuals with diabetes. With a focus on managing blood sugar levels and promoting a healthy lifestyle, our diabetic care program ensures that residents receive the support they need to live comfortably and independently.
We believe that staying active and engaged is crucial for maintaining one's overall well-being. That's why we offer devotional activities offsite, enabling our residents to participate in religious events or visit places of worship that are meaningful to them. Additionally, there are two parks nearby where residents can enjoy nature walks or outdoor recreational activities.
Convenience is key at Mountain City Care Center. With three pharmacies located nearby, accessing medications and healthcare supplies is convenient for residents. In addition, having one physician close by ensures prompt medical attention whenever necessary.
For dining options, three restaurants are within proximity to our community, allowing residents to enjoy delicious meals without having to travel far from home. Transportation services are also available nearby, making it effortless for residents to reach essential destinations such as medical appointments or shopping centers.
The surrounding area offers plenty of cultural entertainment options as well. There is one theater nearby where residents can enjoy movies or live performances. Moreover, six places of worship cater to various religious affiliations within close proximity.
Lastly, knowing that a hospital is nearby provides peace of mind to both residents and their families. In the event of medical emergencies or specialized care needs, prompt assistance can be readily accessed.
At Mountain City Care Center, we are dedicated to providing a warm and caring environment where seniors can thrive. With our range of amenities, specialized care services, and convenient location, we strive to make each resident's experience fulfilling and enjoyable.
Mountain City Care Ctr is located at 919 Medical Park Dr, Mountain City, TN 37683 in Johnson County, Tennessee
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