Johnson County Health Ctr

Pros

• The radiologist was polite and patient while processing X-rays.
• The staff were wonderful and treated patients with respect; the front desk receptionist was efficient and friendly.
• The radiology department was clean, and the staff were knowledgeable and friendly.
• The care received was professional and personal, with timely follow-up after visits.
• Everyone at the facility was professional and concerned for wellness, and patients were seen in a timely manner with post-visit follow-up.
• Dr. Henry Heartsoe and his staff come highly recommended for medical needs.
• The team was super nice, clean, efficient, and listened to the patient.
• Dr Hale and Jocelyn provided fast, friendly, and efficient care.
• Medical staff communication was excellent, with care and concern shown and empathy about diagnosis and prognosis.
• The ER staff were very kind and professional, and Dr. McFarland demonstrated empathy and skill.

Cons

• A reviewer would give zero stars because their one-year-old waited three hours after check-in with no one checking on her.
• A patient said privacy was non-existent and that the doctor needed bedside manner review.
• A patient reported the nurse never returned and they waited two hours because the doctor was too busy.
• An attendee noted that the attending physician did not identify himself.
• A patient felt they were rushed out after an accident and would seek a second opinion elsewhere.

Review

Across Johnson County, JCCH has earned a reputation for care that is as dependable as it is kind. Patients consistently praise not only the technical skill of the clinicians but the warmth and professionalism of the people who greet them at every step. The radiology team, in particular, stands out for its courtesy and patience. One reviewer highlighted a radiologist who was polite and thorough during X-ray processing, while others noted that the radiology department is clean, well-run, and staffed with knowledgeable and friendly professionals. That blend of expertise and approachability seems to set the tone for the whole facility.

The human touch shines through in many of these accounts. Across multiple departments, patients describe being treated with respect and personal attention. Front desk staff are repeatedly called efficient and friendly, and the overall experience is described as calm, reassuring, and professional. Several reviews emphasize timely care and robust communication - from being kept aware of changes in care to receiving follow-up calls after visits. In one case, a physician-follow-up call to check on a patient after treatment underscores the extent to which staff members go to ensure wellness extends beyond the bedside.

The ER and urgent-care experiences are particularly notable for teamwork and patient-centered care. Reviewers repeatedly applaud the ER staff for kindness, speed, and efficiency. A number of patients recount how nurses, aides, and physicians worked in concert to deliver prompt, compassionate care, often with moments of humor and empathy that helped ease anxiety. Specific team members receive frequent praise: Ashton's professionalism and empathy, Faith as a skilled and caring nurse, Jocelyn as an ER assistant with potential to become a nurse, and Dr. McFarland for his clinical skill and personable manner. The sense of camaraderie among the Johnson County team is described as refreshing and uplifting, reinforcing a feeling of trust in local medical personnel.

Imaging services and preventive care also earn high marks. A patient noted how moving through MRI and bone-density testing in a single, efficient visit reduced stress, while another person praised the radiology department as the go-to place for all imaging needs. The consistency of care - from scheduling to scanning to results - reflects a system that values both speed and accuracy. Yet even with strong performance in imaging, reviewers remind readers that a high level of care can coexist with the occasional area for improvement, such as the need for better patient meals for those with special diets.

Not every note is entirely glowing, which helps paint a fuller picture of JCCH as a community hospital with strengths and opportunities. One stark frustration centers on a negative emergency visit involving a young child, where the family waited hours without a check-in or examination, causing understandable distress. Other comments point to privacy concerns and moments when bedside manner could have been more attentive; in one instance, a patient described not being told what was happening or why a blood draw would occur again, and another patient felt a physician's bedside manner fell short of expectations. There are also criticisms about wait times in the ER and the need for doctors to listen more carefully to patients' concerns, rather than rushing through conversations.

Still, even within the more challenging experiences, many reviewers identify specific individuals who helped shape a positive impression. Jamie McNutt, a primary care provider new-to-town, is singled out for being informative, approachable, and easy to talk to - with humor that put patients at ease. Other patients mention the quality of check-in experiences, the attentiveness of the front desk, and the overall sense of being valued and heard. The hospital environment - clean facilities, attentive staff, and a clear commitment to patient wellness - appears consistently across these narratives, supporting a community hospital that people return to with a sense of trust.

In sum, JCCH comes through as a community hub where compassion and competence frequently meet. The staff's dedication to respectful, individualized care - whether in the ER, radiology, or outpatient services - creates an atmosphere of reassurance that patients carry with them long after their visits. While there are examples of long wait times, privacy gaps, or moments when bedside manner could improve, the prevailing mood across the reviews is one of gratitude and confidence: a community hospital that most patients are glad to rely on for both routine imaging and more urgent medical needs. The voices consistently celebrate the staff's kindness, the clarity of communication, and the tangible sense that real people are looking out for their health and well-being every day.

Located in Mountain City, Tennessee, this area offers a variety of amenities and services that cater to senior living. Johnson County Hospital is conveniently situated nearby for medical needs, along with several pharmacies such as Boone Drugs and Walgreens for easy access to medications. There are plenty of dining options like Suba's and Lois's Country Cafe for enjoyable meals out, and places of worship like Roan Creek Baptist Church for spiritual fulfillment. Additionally, recreational opportunities abound with parks like Ralph Stout Park and Backbone Rock Recreation Area close by for leisurely strolls or outdoor activities. Several physicians' offices are also within reach, including Watauga Lake Family Medicine and Highlands Pediatrics for healthcare needs. Overall, this part of Mountain City provides a well-rounded environment for seniors seeking a comfortable and convenient lifestyle.

Hospitals

• Johnson County Hospital (0 miles)
• Johnston Memorial Hospital (19.3 miles)
• Johnston Memorial Hospital (19.7 miles)

Pharmacies

• Boone Drugs (0.1 miles)
• Epic Pharmacies (0.9 miles)
• Walgreens (1.7 miles)
• Laurel Family Drug (12.5 miles)
• Highland Community Pharmacy (19.3 miles)
• Northgate Pharmacy (19.4 miles)
• Healthplus & Pharmacy (19.6 miles)

Restaurants

• El paso restaurante (0.2 miles)
• Suba's (1 miles)
• Lois's Country Cafe (1.8 miles)
• Neva General (4.9 miles)
• La Cucina Italian Kitchen (6.3 miles)
• Damascus Eats (12.2 miles)
• Wicked Chicken Winghouse (12.3 miles)

Places of Worship

• Southern Baptist Convention (0.7 miles)
• Hale Community Ministries (1.1 miles)
• Roan Creek Baptist Church (1.5 miles)
• Nelson Chapel Baptist Church (1.8 miles)
• Southern Baptist Convention (2.2 miles)
• General Conference Of Seventh-Day Adventists (3.5 miles)
• Pleasant Grove Baptist Church (3.5 miles)

Transportation

• U-Haul Neighborhood Dealer (1.4 miles)
• Sportsman's Choice Taxidermy (12.9 miles)

Theaters

• Heritage Hall (1.6 miles)

Parks

• Town of Mountain City Recreation Building (1.6 miles)
• Ralph Stout Park (1.9 miles)
• Backbone Rock Recreation Area (8 miles)
• Damascus Town Park (12.5 miles)
• Backbone Rock, Cherokee National Forest (19.7 miles)
• Watauga Lake Dam (20.1 miles)

Physicians

• Mountain Youth Academy (3.8 miles)
• Watauga Lake Family Medicine (14.7 miles)
• Whitetop Community Health (15.6 miles)
• Plastic Surgery Specialists (19.4 miles)
• Armstrong Paul C MD - Mountain States Medical Group (19.4 miles)
• Leticia Dr - Leticia Peltzer Peltzer MD (19.5 miles)
• Highlands Pediatrics (19.5 miles)

Cafes

• The Girl & The Raven (20.2 miles)
• Camella's Remember When (20.3 miles)
• The Spring House (20.3 miles)