Wellpark At Shannondale

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  • Interior

    A cozy sitting area featuring large windows with wooden blinds, letting in natural light and a view of the greenery outside.

  • Building

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  • Trees

    A brick building with a parking lot in front, featuring several parked cars and a clear blue sky.

  • Windows

    A cozy room featuring a window with blinds and open shelving.

  • Landscaping

    Entrance sign of WellPark, surrounded by lush landscaping.

  • Exterior

    A sunny day at a parking lot featuring a red truck and a gray car in front of a well-constructed building.

  • Nature

    A view from inside looking out through wooden blinds, showcasing a serene natural landscape.

  • Clouds

    A beautiful blend of clouds and colors in the evening sky over the city.

  • Road

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  • Parking

    A parking lot in front of a brick building with two parked vehicles during the daytime.

Wellpark At Shannondale

7512 Middlebrook Pike, Knoxville, TN 37909

For more information about senior living options: (844) 490-3973

3.4 from 36 reviews
5 stars
20
4 stars
1
3 stars
1
2 stars
1
1 stars
13

Continuing Care Retirement Community (CCRC) Skilled Nursing Facility

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    Overall Review of Wellpark At Shannondale

    Pros

    • pro The facility's state-of-the-art equipment and gorgeous indoor and outdoor spaces impress, and the genuine, caring team truly makes a difference.
    • pro Private, spacious rooms and a large therapy gym contribute to a first-rate rehab environment.
    • pro The staff are described as friendly to both patients and family members.
    • pro The therapy team is superb and effective at helping patients get back on their feet.
    • pro The dining staff receive high praise for meals and overall food quality.
    • pro The facility is consistently described as clean, well-maintained, and among the nicest SNFs experienced.
    • pro Residents are said to be treated with dignity and respect, with therapy and outcomes praised by families.

    Cons

    • pro The reviewers described threatening behavior toward a 70-year-old patient as completely unacceptable and possibly illegal.
    • pro They claimed the facility took an unauthorized $400 payment and used aggressive collection tactics.
    • pro The physical therapy was described as very lacking, with minimal daily sessions.
    • pro The food was horrible, with no gluten-free options and insufficient portions.
    • pro Day nurses were awful, management appeared absent, and a CNA was rude and lazy.
    • pro The overall experience was the worst, with concerns about patient treatment and care.
    • pro They claimed to be placed on a "Do Not Return" list without ever visiting the site.

    Review

    WellPark presents a complicated picture: for some visitors it feels like a standout facility in the crowded field of skilled nursing and rehabilitation, while for others it becomes a source of frustration and alarm. Across multiple locations and experiences, the reviews converge on a core tension between impressive physical surroundings and inconsistent day-to-day operations. The same building that gleams with modern equipment and inviting spaces is also the site of serious complaints about staffing, communication, and care practices. Taken together, the narratives illustrate a place that can be a godsend for some families and a source of distress for others.

    On the positive side, several reviewers praise WellPark for its aesthetics and environment, which they say set it apart from other facilities. In Knoxville, reviewers describe a campus with state-of-the-art equipment, indoor and outdoor spaces that feel serene, and private rooms that offer comfort and dignity to residents. The therapy gyms are frequently highlighted as large and well equipped, enabling more robust rehabilitation experiences than some comparable facilities. Multiple accounts emphasize that the people - caregivers, therapists, and administrative staff - can be genuinely kind and attentive, and that a supportive, family-friendly atmosphere helps families feel more at ease during what can be a stressful transition. Reviews frequently single out nursing leadership and therapy teams who communicate clearly and provide encouragement during rehab, with particular gratitude expressed for staff who answer questions and help families navigate the stay.

    In contrast, there are several pointed critiques that target the operational and interpersonal dimensions of WellPark. A recurring theme is that what starts as a seemingly excellent experience can deteriorate due to gaps in therapy intensity, medication handling, and administrative responsiveness. One reviewer criticized the physical therapy as "very, very lacking," estimating only about 30 minutes of therapy per day and suggesting that a rehab patient should receive more frequent sessions to achieve meaningful recovery. Others raised concerns about medication safety, recounting instances where prescriptions were not filled correctly, or where important drugs were not transferred properly during discharge planning. These stories paint a worrisome picture of a disconnect between the clinical intentions of rehab and the practical execution of care.

    Billing and financial practices emerged as a particularly sensitive and distressing theme for some families. One reviewer alleged unauthorized withdrawals and aggressive collection tactics aimed at securing payment more quickly than a fixed-income situation would allow, including an incident described as an unauthorized $400 debit. The same account warned about threats and the potential illegality of how debt collection was being handled, advising patients on fixed incomes to avoid sharing debit card information. This concern about financial procedures stands apart from clinical care in the impressions left by those reviewers and has understandably heightened anxiety about utilizing WellPark services for vulnerable relatives.

    Nutrition and dietary considerations also figure prominently in the feedback, with mixed opinions about meals and accommodations for dietary restrictions. A number of reviewers praise the dining staff and the quality of meals, noting "super yummy" meals and appreciative responses to food service. Others, however, report dire shortcomings - no gluten-free options, reliance on fried or breaded items, canned vegetables, and insufficient portions. One reviewer described a situation where a resident with dietary restrictions appeared to be underserved, risking undernourishment, and expressing disbelief that allergy-safe options were not offered or expanded. This inconsistency in meal quality and accommodation underscores a broader sense that dietary needs are not uniformly prioritized across shifts and units.

    Staffing dynamics and day-to-day operations also receive mixed treatment. Some families recount compassionate, capable care, with aides and nurses who respond promptly and treat residents with dignity. Yet other accounts describe chronic understaffing, a lack of on-site management, and specific incidents where aides were perceived as rude or inattentive, including remarks about a CNA who was reportedly unhelpful or distracted. One reviewer highlighted a situation where a nurse practitioner failed to transfer all medications during discharge planning, leaving family members to intervene to ensure continuity of care. The threads here point to a fragile balance: when staffing is adequate and well-coordinated, families feel confident; when it is not, safety and satisfaction plummet.

    Amid the contrasts, several reviewers offer a more unequivocal endorsement tied to personal outcomes. A few accounts from families indicate that both parents and loved ones experienced moments of meaningful recovery, with therapy that helped them regain independence and a sense of normalcy. In those narratives, WellPark's physical environment and the kindness of some staff members contributed to a positive staying experience, including praise for private rooms, a comforting atmosphere, and dining service that impressed. There are also mentions of specific individuals - the nursing director, therapists, or operations staff - who helped ease the stay and answered questions in a reassuring way. In those cases, WellPark is remembered as a place that could deliver real improvements in function and spirit.

    Overall, WellPark appears to be a facility of contrasts: it can deliver high-quality rehab environments and compassionate care that families value, while also contending with serious concerns about medication management, billing practices, staffing adequacy, and meal preparation. The stories suggest that outcomes at WellPark may depend on a combination of location, shift, and individual staff, rather than on a uniform standard of care across the board. For families considering WellPark, the takeaway is clear but nuanced: there is genuine potential for excellent short-term rehabilitation in a supportive and aesthetically pleasing setting, but care must be taken to review and confirm specifics about therapy intensity, medication handling, dietary accommodations, and billing procedures before and during enrollment. Open dialogue with administration, proactive clarification of dietary needs, and careful monitoring of medical and financial communications can help align expectations with the realities described by these experiences.

    Features

    Housing

    • 30 resident community capacity 30 resident community capacity

    Types of Care

    • Continuing Care Retirement Community (CCRC) Continuing Care Retirement Community (CCRC)Continuing Care Retirement Communities (CCRCs) are important for seniors because they provide a range of housing options and care services all in one location. This allows seniors to age in place and receive the level of care they need as their health changes, without having to move to a new facility. CCRCs provide a sense of security and peace of mind for seniors and their families, knowing that they will be taken care of no matter what the future holds.
    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • McGhee-Tyson (9 miles away) McGhee-Tyson (9 miles away)

    Care Services

    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Wellpark At Shannondale in Knoxville, TN is a skilled nursing facility that provides exceptional care and numerous amenities for seniors in need of assistance with daily living activities. Our community offers a comfortable and fully furnished living environment, with cable or satellite TV, Wi-Fi/high-speed internet, and telephone services available to keep residents connected to the outside world.

    At Wellpark At Shannondale, we prioritize the health and well-being of our residents. With 24-hour supervision and assistance available for activities of daily living such as bathing, dressing, and transfers, our dedicated staff ensures that each individual receives the personalized care they require. We also provide medication management services to help seniors stay on top of their prescribed treatments.

    Maintaining a balanced diet is important for overall wellness, which is why our dining options cater to special dietary restrictions. Our restaurant-style dining room serves delicious meals prepared by our skilled chefs who can accommodate diabetes diets and other dietary needs.

    We believe in fostering an engaging and fulfilling lifestyle for our residents. To encourage social interaction and active participation, we offer resident-run activities as well as scheduled daily activities that cater to various interests. Our small library provides a cozy space for reading enthusiasts while outdoor spaces and gardens allow residents to enjoy nature.

    Located in Knoxville, TN, Wellpark At Shannondale benefits from its close proximity to numerous convenient amenities in the surrounding area. Residents have easy access to five cafes, two parks, fourteen pharmacies, twenty-nine physicians' offices, forty-two restaurants, four places of worship nearby as well as a theater for entertainment.

    Choose Wellpark At Shannondale for compassionate care, comfortable living accommodations, abundant amenities, and a vibrant community that promotes an active and fulfilling lifestyle for seniors in need of skilled nursing support.

    Videos

    Nearby Places of Interest

    Places of Worship

    • Fellowship Church Knoxville (0.5 miles)
    • First Cumberland Presbyterian Church (2.6 miles)
    • Cedar Springs Presbyterian Church (3.2 miles)
    • Grace Baptist Church (3.8 miles)

    Restaurants

    • Walk-On's Sports Bistreaux - Knoxville Restaurant (0.9 miles)
    • Chick-Fil-A (1 miles)
    • The Edge (1 miles)
    • Big Kahuna Wings - West Town (1.1 miles)
    • The Cheesecake Factory (1.1 miles)
    • Chicken Salad Chick (1.1 miles)
    • Drake's (1.2 miles)

    Pharmacies

    • Walgreens (0.9 miles)
    • Food City Pharmacy (1.3 miles)
    • Walmart Pharmacy (1.5 miles)
    • First Pharmacy Management (2.1 miles)
    • The Compounding Pharmacy of America (2.2 miles)
    • The Casual Pint (2.2 miles)
    • Avanced Specialty Pharmacy (2.3 miles)

    Cafes

    • Sticky Rice Cafe (1 miles)
    • Starbucks (1.1 miles)
    • Hey Bear Cafe (2.2 miles)
    • Starbucks (3.1 miles)
    • Kbrew (3.6 miles)

    Physicians

    • Stanton Optical (1 miles)
    • Dermatology Associates of Knoxville (1.2 miles)
    • Endocrinology Consultants Of East Tennessee (1.2 miles)
    • Paul L. Becker, MD (1.4 miles)
    • Matthew A. Rappe, MD (1.4 miles)
    • FamilyCare Specialists (1.4 miles)
    • Knoxville Breast Center (1.5 miles)

    Theaters

    • Regal Cinebarre West Town Mall (1.2 miles)

    Parks

    • Lakeshore Park (3 miles)
    • Victor Ashe Park (4.1 miles)

    Hospitals

    • Peninsula Hospital (5 miles)

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