The Pines in Knoxville, TN

Pros

• Miss Jenneffer was extremely helpful, with amazing communication and swift answers.
• The Pines Apartments are beautiful and feel very safe.
• The community seems quiet and clean.
• Residents feel safe and praise the office staff as among the nicest.
• Samantha, the property manager, is considered the best.
• The apartments are quiet, clean, modern, spacious, and affordable.
• Maintenance stays on top of fixes and lawn care is meticulous.
• The location is convenient to stores, restaurants, and gas stations.

Cons

• They wouldn’t recommend the place, having been evicted after maintenance problems and disputes with staff.
• They allege that a staff member, Randy, remains employed despite accusations and ongoing concerns about him.
• They claim management and employees enter residents’ homes without any notice and speak to them as they please.
• They describe the complex as unsafe, suggesting a predator lived on-site and that managers did nothing.
• They say there are too many kids in the building.
• They report theft and security issues, including stolen laundry and bikes, and drug activity.
• They note maintenance is inconsistent, with no heat, mold, leaks, and delayed repairs.
• They accuse nepotism, favoritism, and racism among landlords and staff.
• They claim applications are discriminated against based on ethnicity, with some being discarded without consideration.
• They describe the place as prison-like, with bolted windows, minimal ventilation, and restricted amenities.

Review

The Pines in Knoxville is best suited for independent seniors who want a well-located, affordable apartment option with a responsive on-site team when management is stable. The community can feel like a practical base for daily life: clean, modern units, proximity to shops, restaurants, and services, and a generally quiet, neighborly atmosphere when things run smoothly. The ideal resident is self-sufficient, values clear, direct communication from the office, and appreciates maintenance that keeps pace with day-to-day needs. What tilts this toward suitability is the consistency of the management and maintenance experience; where the team is reliable, residents praise friendly office staff, prompt fixes, and well-kept grounds. However, that reality is inconsistent across reviews, and the best outcome hinges on current leadership and the ability to sustain dependable service over time.

Those considering this community for senior living should explicitly explore alternatives if daily care, constant safety monitoring, or highly predictable service are non-negotiable. Several reviews flag the absence of on-site care or medical support, which means The Pines is not appropriate for residents who require assistance with activities of daily living or fall under stricter safety nets. Families should also be wary of reports about management turnover and varying responses to issues, which can translate into periods of instability. Prospective residents who need robust safeguarding, 24/7 security oversight, or a carefully managed environment with strict tenant screening may find better fit elsewhere. In short, if care needs or unwavering operational consistency are the priority, alternatives designed specifically for assisted living or memory care are prudent choices.

On the positive side, when the onsite team is operating well, The Pines shines as a practical, comfortable home base. Reviews highlight strong, personable staff members and a management presence that keeps work orders moving and common areas tidy. Neighbors are described as good, and several residents commend the maintenance crew for timely fixes and reliable service. The location itself earns consistent praise: convenient access to shopping, dining, and everyday errands makes daily life noticeably easier, and some residents emphasize the quiet, well-kept grounds and modern apartment interiors as real selling points. A subset of residents even singles out particular staff, names like Samantha and David come up repeatedly as standout, high-quality team members who contribute to a sense of care and responsiveness when the office is aligned with resident needs. These strengths show what the community can deliver at its best.

Yet the cons reflected in the reviews are significant and cannot be ignored. The most persistent thread is management instability and the perceived inconsistency in maintenance and safety. Reports range from outright eviction disputes tied to service animals, to allegations of intrusive or erratic management behavior, and to claims that responses to maintenance issues have been delayed or mishandled during turnover. Several residents recount real safety concerns, neighbors alleged to be dangerous, incidents that prompted police or fire department involvement, and a sense that enforcement or accountability is uneven. Maintenance problems also recur: heat and ventilation issues, unrepaired damage, and in some cases mold or other hazards that directly affect comfort and health. The combination of such experiences erodes trust and makes the community feel unpredictable, especially for older adults who value stability and clear expectations.

The crucial question for decision-making is how much the positive, day-to-day advantages can offset the negative, high-impact drawbacks. If management stabilizes and the maintenance team remains consistently responsive, the strong points, location, affordability, cleanliness, and a quiet living environment, can outweigh periodic hiccups. Families weighing this option should insist on up-front evidence of current leadership effectiveness: who runs the office, response times to maintenance requests, and a transparent process for handling complaints or incidents. Touring the property at different times, speaking with current residents, and asking pointed questions about recent renovations, safety measures, and tenant screening can help determine whether the current cycle of staffing is steady enough to trust with a loved one’s daily life.

In the end, The Pines presents a mixed picture. It can be a solid choice for independent seniors who prize location, cost, and a generally pleasant living space, provided the on-site team is stable and responsive. For anyone who anticipates needing daily assistance or a consistently secure environment, however, other communities offering structured care, 24/7 on-site management, and more rigorous tenant oversight are better bets. The prudent path is to treat The Pines as a potential fit only after evaluating current management quality, maintenance reliability, and safety safeguards. Ask concrete questions, verify recent performance, and compare with alternative senior living options that foreground care and predictability as non-negotiable features.

This part of Knoxville, Tennessee, offers a variety of amenities and services that may be appealing to seniors looking for a comfortable and convenient living environment. With several physicians, pharmacies, and places of worship within close proximity, residents have easy access to healthcare and spiritual resources. Additionally, there are a number of restaurants and cafes nearby, providing options for dining out or grabbing a quick bite to eat. For entertainment, there is a theater just a short distance away where residents can enjoy the latest movies. Parks like Lakeshore Park and Victor Ashe Park offer opportunities for outdoor recreation and relaxation. Overall, this neighborhood provides a well-rounded community with all the necessary conveniences for senior living.

Physicians

• Dermatology Associates of Knoxville (0.9 miles)
• Endocrinology Consultants Of East Tennessee (0.9 miles)
• Paul L. Becker, MD (1 miles)
• Matthew A. Rappe, MD (1 miles)
• FamilyCare Specialists (1.2 miles)
• Knoxville Breast Center (1.3 miles)
• Drs. Campbell, Cunningham, Taylor & Haun (1.6 miles)

Places of Worship

• Fellowship Church Knoxville (0.9 miles)
• First Cumberland Presbyterian Church (2.9 miles)
• Grace Baptist Church (3.4 miles)
• Cedar Springs Presbyterian Church (3.7 miles)
• Temple Baptist Church (5.3 miles)

Restaurants

• The Edge (1.4 miles)
• Walk-On's Sports Bistreaux - Knoxville Restaurant (1.5 miles)
• Chick-Fil-A (1.5 miles)
• McDonald's (1.5 miles)
• The Cheesecake Factory (1.7 miles)
• Big Kahuna Wings - West Town (1.7 miles)
• Drake's (1.7 miles)

Pharmacies

• Walgreens (1.4 miles)
• Avanced Specialty Pharmacy (1.8 miles)
• Food City Pharmacy (1.8 miles)
• Walmart Pharmacy (2.1 miles)
• The Compounding Pharmacy of America (2.2 miles)
• The Casual Pint (2.2 miles)
• First Pharmacy Management (2.3 miles)

Cafes

• Sticky Rice Cafe (1.6 miles)
• Starbucks (1.7 miles)
• Hey Bear Cafe (2.4 miles)
• Starbucks (3.6 miles)
• Kbrew (4.2 miles)

Theaters

• Regal Cinebarre West Town Mall (1.7 miles)

Parks

• Lakeshore Park (3.2 miles)
• Victor Ashe Park (3.6 miles)