The Pines

Pros

• The Pines Apartments are beautiful.
• The community feels very safe.
• The location is great and convenient close to everything.
• The staff is great.
• The apartments are clean, modern, spacious, and affordable.
• Deneise is highly regarded; Samantha is the best; David is awesome.
• Maintenance stays on top of repairs.
• Lawn care is meticulous.
• The pool, dishwasher, and grilling amenities are appreciated.
• Nearby schools are good.
• Residents feel safe and the office staff are very nice.

Cons

• The managers can speak to residents however they please, and employees will be in and out of homes with no notice.
• They deny residents' statements because that's how they work, and the place is run by dirty people who brag about how much they're paid anyway.
• They let a literal rapist live there and did absolutely nothing to protect children.
• They kicked out the families of the little girls, which is described as disgusting for a manager to allow.
• This is the absolute worst place to live.
• Maintenance is limited by management, with black mold on doors, junk on porches, and theft of laundry and bikes.
• The staff are rude and intrusive, neighbors are nosy and spiteful, and there is constant drama.
• Muslims/Arabs are told they need not apply, and applications are thrown in the trash.

Review

The Pines Apartments comes across in these reviews as a place with a highly uneven set of experiences. On one end, there are voices that describe it as a beautiful, safe place with a strong sense of community, where people feel comfortable letting their kids play and where the location is convenient for shopping and access to services. Several residents speak warmly of well-maintained grounds, modern layouts, and a generally quiet atmosphere. The building is praised for its aesthetics and for offering amenities that many families appreciate, including nicely kept lawns and a sense of "home."

But there is a substantial counterweight of seriously troubling experiences that color the overall impression. A number of residents recount eviction disputes tied to maintenance issues and alleged rights violations. One account describes an incident in which maintenance staff allegedly pursued a service animal and, when a partner attempted to document what was happening, the person's phone was allegedly struck from their hand. The same review claims an eviction followed and questions whether proper trespass papers were issued. There are alarming rumors involving a staff member named Randy, with assertions that he remains employed a year later despite serious accusations. Another review alleges a pattern of intimidation or unwanted surveillance, even suggesting that someone was watching families from behind trees and warning others to keep their kids away. Taken together, these stories paint a picture of a climate where residents feel unsafe and unsupported by management.

Tipping the balance further toward concern is a claim that the property is run by "very dirty people" who brag about their pay, and where management and staff are perceived as untrustworthy and heavy-handed. Some reviewers describe a culture in which tenants feel powerless to challenge problems or to receive timely responses, and where the office staff sometimes appears able to speak to residents at their discretion while maintenance crews come and go without clear notice of work performed. These accounts convey a deep sense of frustration with responsiveness and with the perceived integrity of the management team.

Against that weight of negative testimony, there are still voices that present the Pines as a pleasant, safe, and well-run place. A number of residents recount long-term residency with positive memories, including five years of living there with only good experiences in some cases. They describe feeling safe, enjoying the beautiful setting, and valuing the neighborly atmosphere. Some reviewers highlight dependable maintenance workers and cooperative office staff who are responsive to repairs, and they speak highly of specific employees by name, noting that Samantha, Deneise, and David stand out as exceptional in their roles. These accounts emphasize a smooth, reliable maintenance process and a generally clean, well-kept property.

There are also mixed-but-continued positive notes from people who remain upbeat about living there in the present. A number of reviewers mention peaceful days, quiet units, and well-kept grounds, with phrases like "great location," "great staff," and "good neighbors." One account even calls the place the best and suggests it's a great home for families, thanks to location advantages, a community feel, and consistent maintenance responsiveness. Others compare their experiences over different periods, acknowledging that while it once felt like home and even surpassed expectations, changes in management have altered the experience for worse or better depending on who is currently in charge.

Several reviews tell a more cautionary tale about the maintenance and management transition. One particularly detailed account recounts a period when the property allegedly faced severe maintenance failures - fuses removed to force tenants to forego air conditioning in winter, heating problems for vulnerable family members, a flood in a bathroom due to a upstairs leak, and ongoing issues with painting and repairs after move-in. The reviewer also describes a charged dispute over deposits and cost charges for minor repairs, suggesting a practice where tenants are forced to bear costs that should have been covered by maintenance or the landlord. The sentiment conveyed is one of frustration with the handling of safety-related repairs, communication gaps, and perceived lack of accountability at the corporate level.

There are some sharply negative anecdotes that touch on crimes or serious safety concerns, though these come from individuals recounting alarming anecdotes rather than presenting verified, verifiable incidents. One reviewer asserts witnessing a dangerous situation involving a child predator and believes management did not intervene, while another claims theft and criminal activity were commonplace, including drug use on-site and even an overdose within the building. A separate post speaks to crime and drug issues in more general terms, noting stolen laundry, traffic of drugs, and overall neglect. While it's clear these statements reflect extreme experiences and strong emotions, they contribute to an impression of an environment where safety feels compromised to some residents.

Amidst the divergent voices, there are occasional expressions of disbelief about the severity or frequency of problems, with some reviewers insisting the complex was a better place years ago or that current complaints are exceptions. A few reviewers who do not currently reside there still comment on theft and safety concerns, while others emphasize that the property's attractiveness - its location, its physical design, its ability to attract families - remains an important draw for some residents. In short, the Pines presents as a place of contrast: moments of comfort, safety, and well-kept spaces sit alongside persistent concerns about safety, governance, and maintenance responsiveness.

Taken together, the collection of reviews presents a complex mosaic. On the positive side, the Pines is described by many as a beautiful, well-located, family-friendly place with attentive staff, clean facilities, and effective maintenance in some periods. On the negative side, there are recurrent and serious concerns about management transparency, responsiveness, and safety. Eviction disputes, allegations about improper trespass, allegations of stalking or surveillance, reports of drug activity, and claims of unsafe living conditions in some units all contribute to a sense that for every resident who finds the Pines welcoming and well-run, there is another who experiences the opposite. The most consistent thread is a call for improved consistency in management, clearer communication, and stronger protections for resident safety and rights, so that the community can feel stable and secure across all units and all residents.

This part of Knoxville, Tennessee, offers a variety of amenities and services that may be appealing to seniors looking for a comfortable and convenient living environment. With several physicians, pharmacies, and places of worship within close proximity, residents have easy access to healthcare and spiritual resources. Additionally, there are a number of restaurants and cafes nearby, providing options for dining out or grabbing a quick bite to eat. For entertainment, there is a theater just a short distance away where residents can enjoy the latest movies. Parks like Lakeshore Park and Victor Ashe Park offer opportunities for outdoor recreation and relaxation. Overall, this neighborhood provides a well-rounded community with all the necessary conveniences for senior living.

Physicians

• Dermatology Associates of Knoxville (0.9 miles)
• Endocrinology Consultants Of East Tennessee (0.9 miles)
• Paul L. Becker, MD (1 miles)
• Matthew A. Rappe, MD (1 miles)
• FamilyCare Specialists (1.2 miles)
• Knoxville Breast Center (1.3 miles)
• Drs. Campbell, Cunningham, Taylor & Haun (1.6 miles)

Places of Worship

• Fellowship Church Knoxville (0.9 miles)
• First Cumberland Presbyterian Church (2.9 miles)
• Grace Baptist Church (3.4 miles)
• Cedar Springs Presbyterian Church (3.7 miles)
• Temple Baptist Church (5.3 miles)

Restaurants

• The Edge (1.4 miles)
• Walk-On's Sports Bistreaux - Knoxville Restaurant (1.5 miles)
• Chick-Fil-A (1.5 miles)
• McDonald's (1.5 miles)
• The Cheesecake Factory (1.7 miles)
• Big Kahuna Wings - West Town (1.7 miles)
• Drake's (1.7 miles)

Pharmacies

• Walgreens (1.4 miles)
• Avanced Specialty Pharmacy (1.8 miles)
• Food City Pharmacy (1.8 miles)
• Walmart Pharmacy (2.1 miles)
• The Compounding Pharmacy of America (2.2 miles)
• The Casual Pint (2.2 miles)
• First Pharmacy Management (2.3 miles)

Cafes

• Sticky Rice Cafe (1.6 miles)
• Starbucks (1.7 miles)
• Hey Bear Cafe (2.4 miles)
• Starbucks (3.6 miles)
• Kbrew (4.2 miles)

Theaters

• Regal Cinebarre West Town Mall (1.7 miles)

Parks

• Lakeshore Park (3.2 miles)
• Victor Ashe Park (3.6 miles)