Four Oaks Health Care Center

Pros

• Four Oaks Healthcare is praised for providing excellent care, treating residents like family.
• Staff members across all departments demonstrate genuine care and commitment to their residents.
• The facility is noted for its cleanliness and well-kept environment, contributing to a positive atmosphere.
• Specific staff members, such as nurses and rehabilitation therapists, are recognized for their exceptional support and friendliness.
• Family members appreciate the advocacy and support provided by staff during their loved ones' stays at the facility.
• The building impressed visitors with its immaculate condition and friendly staff interactions.
• Residents benefit from effective rehabilitation services that contribute positively to their recovery process.

Cons

• The care provided at Four Oaks was described as unreliable, particularly when patients were left alone without adequate assistance.
• There were complaints about patients needing urgent help being ignored when they used the call button.
• One patient experienced a lack of timely response to his needs, leading to distressing situations.
• A patient's feedback highlighted concerns about being punished by being left in a chair for extended periods.
• There were allegations of mistreatment and abuse, causing emotional distress and fear for one resident.
• A significant concern was raised regarding a one-star CMS rating, indicating possible systemic issues that need addressing for the benefit of residents.

Review

Four Oaks Healthcare has garnered a mix of reviews from patients and their families, reflecting both commendable care as well as serious concerns. Many families have praised the facility for its compassionate staff and clean environment, while some have shared troubling experiences that highlight significant areas in need of improvement. This article aims to present an overview of these reviews, illustrating both sides to provide a comprehensive understanding of the facility's strengths and weaknesses.

One reviewer highlighted Four Oaks as a premier rehabilitation center compared to other facilities where family members had received care. The author emphasized how their grandmother, aunt, and father all benefited from what they described as exceptional treatment, noting that staff members treated residents like family. The reviewer even made the decision to move their father from a different facility specifically because of the superior care provided at Four Oaks. They praised the dedication of employees across various departments—from housekeeping to administration—pointing out that when any concerns arose, they were addressed promptly, which offered peace of mind during difficult times.

Conversely, feedback from a 96-year-old patient who underwent a week-long rehab stay revealed significant flaws in care. Although he had his daughter with him as an advocate throughout his stay, he expressed concerns about the reliability of staff responses when urgent needs arose. He recounted distressing situations where he felt neglected despite hitting the call button for help and stressed that not having an advocate could lead to dire circumstances for those left alone. Despite this criticism, he acknowledged some exemplary service provided by specific nurses and rehabilitation staff, reporting that they were friendly and genuinely caring during interactions.

A family member accompanying the elderly patient corroborated his account regarding issues related to response times to call buttons. While praising many individual staff members for their efforts and professionalism—including nurses Trish B and Terri—the visitor noted a broader problem related to timely responsiveness among staff overall. This observer suggested that there might be a culture within Four Oaks that desensitized staff toward urgent calls for attention, which is critical information for management looking to improve patient care standards.

Further complicating the picture is another damning review concerning a mother who faced maltreatment during her 22-day stay at Four Oaks. Her experience was characterized by periods of being ignored after calling for assistance with basic needs like using the restroom or moving around. In what was alleged as punitive measures by staff, she was reportedly confined to one location for extended hours without adequate consideration for her comfort or dignity. Tragically, this experience led not only to physical health problems but also created deep psychological scars; her family reported ongoing fears manifested through nightly screams stemming from abuse suffered at the facility.

In stark contrast to these troubling accounts stands another observer's brief but positive interaction with Four Oaks Healthcare during a sales visit unrelated to patient care services. The cleanliness of the building impressed them significantly along with interactions with friendly staff who engaged positively despite being involved in business transactions unrelated directly to caregiving or resident welfare. Such interactions suggest that while front-line staff may exhibit friendliness and competence in certain contexts, systemic issues underline many residents' experiences.

Finally, it is essential that leaders within Four Oaks take heed of both praise and criticism from family members and patients alike. Specific recommendations include addressing staffing shortages or cultural desensitization toward immediate resident needs in order improve response times when call buttons are activated. Furthermore, taking steps towards improving their Center for Medicare & Medicaid Services (CMS) rating—a concerning one star—will not only bolster their reputation but would ultimately benefit residents seeking quality care among local competitors boasting five-star ratings. A commitment toward better practices can potentially transform patient outcomes into more consistently positive experiences at Four Oaks Healthcare moving forward.

Restaurants

• Little Caesars Pizza (0.4 miles)
• The Black Olive (1.1 miles)
• Olde Towne Pancake House (1.4 miles)
• McDonald's (1.6 miles)
• Pals (2.2 miles)
• Trailblazer Market (4.7 miles)
• Aubrey's (5.7 miles)

Parks

• Persimmon Ridge Park (0.5 miles)

Cafes

• Main Street Cafe (1 miles)
• Panera Bread (6.7 miles)
• Starbucks (7.1 miles)
• Starbucks (7.4 miles)

Pharmacies

• Olde Towne Pharmacy (1 miles)
• Walgreens (1.6 miles)
• Medicine Shoppe (2 miles)
• ProCompounding Pharmacy (5.9 miles)
• Ballad Health Pharmacy (6 miles)
• Walgreens (6 miles)
• West Towne Pharmacy (6.3 miles)

Places of Worship

• Pleasant Valley Church of the Brethren (4.2 miles)
• New Victory Baptist Church (4.4 miles)
• Islamic Center Of Northeast Tennessee (4.8 miles)
• Grace Fellowship Church (5.6 miles)
• Boones Creek Christian Church (6.7 miles)
• Covenant Presbyterian Church (6.9 miles)

Physicians

• East Tennessee Medical Associates, PC (5.3 miles)
• Genesis Family Healthcare (5.4 miles)
• Tri-Cities Skin & Cancer (5.9 miles)
• Bharti Plastic Surgery (5.9 miles)
• Etsu Physicians and Associates (5.9 miles)
• First Choice Healthcare Family (5.9 miles)
• Medworks Your Health Advantage (5.9 miles)

Hospitals

• Woodridge (5.9 miles)
• Franklin Woods Community Hospital (5.9 miles)
• Center For Women's Health (6.1 miles)
• James H. Quillen VA Medical Center (6.9 miles)

Theaters

• AMC Johnson City 14 (7.1 miles)