Asbury Place of Johnson City

Pros

• The staff and medical team were consistently kind and attentive.
• They made the patient feel confident and secure during procedures, showing compassion and comforting care.
• All staff were friendly and helpful, making patients feel comfortable and at ease.
• The procedure was handled professionally, with smooth check-in and minimal wait times.
• The hospital staff provided high-quality, caring service across the entire stay.
• The care team was described as life-saving by a family member, reflecting their impact.
• The PICU staff, from doctors to housekeeping, were wonderful and caring.
• The team listened and responded quickly, even on busy days.
• Niswonger Children's Hospital and its staff were described as absolutely loved for their outstanding care.
• The sleep lab team, including Mary, was excellent.

Cons

• The patient was told the tilt-test appointment was canceled because the referral purportedly wasn't sent by a cardiologist.
• The representative was dismissive when the patient expressed frustration.
• The patient believes they will have to wait months for another appointment.
• They wish they had been contacted more than four days before the appointment.
• They claim they were fired for asking why charts for patients who did not receive food after it was allowed were not updated.
• They stated they would not even bring a dog to this facility, expressing extreme dissatisfaction.
• They allege staff attempted to have them arrested to silence their complaints.
• They claim the hospital tried to kill them during a stay for post-COVID pneumonia, with a filthy room, a bed with someone else's bodily fluids, and an IV that fused to their skin, along with multiple failed blood draws.
• They described security's use of a German Shepherd as intimidating.
• The labor team belittled the patient's due date according to their OB, despite evidence.

Review

A broad mix of patient voices emerges from recent reviews of care across Ballad Health facilities, including Johnson City Medical Center (JCMC) and affiliated campuses. What stands out across many accounts is a genuine appreciation for kindness and technical competence from many nurses, doctors, and support staff, paired with frustrations over logistics, communications, and, in some cases, serious safety and care concerns. Several reviewers highlight moments when teams felt compassionate, attentive, and reassuring - precisely the kind of care that leaves a patient feeling seen and safe - while others recount experiences that left them stressed, questioning, or deeply upset about how services were managed.

A notable thread involves appointment scheduling and referrals, particularly around specialized testing. One patient described being told on a Monday that a tilt test planned for Friday would be canceled because a referral hadn't been sent by a cardiologist. This person had already waited about two months for the appointment after being referred by a primary care provider to a cardiologist for a heart monitor study. The frustration centered on the abrupt cancellation, a perception that communications around referrals were inconsistent, and a sense that a rescoring or rescheduling window would stretch for months. The reviewer lamented the feeling of being dismissed when expressing frustration and wished for more proactive notification - ideally more than four days before the appointment. This vignette underscores how even well-intentioned systems can feel discouraging when a bottleneck in referral processing interacts with a patient's time, work, and family commitments.

Despite this friction in scheduling, there are many accounts of positive, patient-centered care. Several reviewers highlighted that procedures were performed with professionalism and compassion. One patient noted that, although nervous before a procedure, the team made them feel confident and secure, praising the compassionate and comforting manner of the staff. Another reviewer described smooth check-in and no significant wait times, with the procedure carried out by a skilled practitioner in a courteous and orderly environment. These experiences reflect a common theme: when staff communicate clearly, attend to anxieties, and manage the procedural flow efficiently, patients feel well cared for even in settings that may be technically demanding.

Nurturing care also appears in the context of family-centered and pediatric experiences. A review documented three days in a pediatric intensive care unit (PICU) with a three-year-old granddaughter experiencing respiratory distress, describing the entire staff as wonderful - from doctors to housekeeping. A separate note praised Niswonger Children's Hospital, emphasizing hands-on nurses and specialists who answered questions with care and grace, resulting in a warm, welcoming impression. In the same vein, a family going to the Cancer Center across the street commended the staff for their excellence - great doctors, great nurses, and overall outstanding care. Taken together, these stories highlight a consistent thread: within pediatric and cancer care contexts, many teams are viewed as highly responsive, empathetic, and dedicated to supporting both patients and their families.

There are, however, starkly negative voices that remind readers of the risks and complexities inherent in large health systems. One reviewer offered an extremely harsh evaluation, describing a stay during which they believed they were harmed and left in unsanitary conditions, with an IV issue that persisted for days and a general sense of neglect. The account claimed the hospital's actions contributed to lasting health problems, and the reviewer expressed a strong preference for alternative facilities in the area. While such a review stands apart in its intensity and severity, it serves as a stark counterpoint to the more typical narratives of care and compassion and illustrates how experiences can diverge dramatically within the same network.

Beyond this, a long, highly charged report alleged mismanagement and intimidation, including claims of being fired for asking about chart updates and delays around feeding patients - issues that touch on operational policies, patient rights, and the culture of the workplace. The reviewer also asserted that there were attempts to have them arrested to silence concerns, an accusation that, if accurate, would be deeply troubling. The language in this account diverges from the more widely stated experiences of care and safety and signals how patient relations and trust can be severely strained when administrative processes, safety concerns, and perceived power dynamics collide.

Other reviews describe a generally positive atmosphere where patients felt listened to and attended to promptly. One account stated that staff were fast to respond and attentive even on busy days. A number of reviews mention specific departments or experiences - sleep labs with attentive staff (a particular note praising a staff member named Mary), joint replacement experiences described as smooth and well-administered, and a general sense that Ballad Health facilities are staffed by caring professionals who take patient concerns seriously. There are also appreciative remarks about the ER, the solid coordination between nursing, physicians, and support services, and the sense that patient care was prioritized across a range of hospital experiences, from the Cancer Center to imaging services and routine check-ins.

Overall, the collection of reviews paints a picture of a health system that many patients view as capable, compassionate, and thorough in many encounters, while also showing significant variation in experiences and outcomes. Positive stories emphasize kindness, professional competence, timely attention, and a patient-centered approach that helps patients feel safe and understood. Negative narratives - though fewer in number - highlight serious concerns about referral processes, communication gaps, and, in some cases, allegations of unsafe or hostile conditions. The spectrum suggests that patient experiences are shaped by specific teams, departments, and moments of care, as well as by broader systemic factors such as staffing pressures, referral workflows, and intra-organizational policy enforcement.

For patients navigating care at JCMC and related Ballad Health facilities, the takeaway is twofold. First, a large majority of reviews celebrate the dedication and warmth of many clinicians, nurses, and support staff who go above and beyond to reassure patients and families during vulnerable moments. Second, these accounts also underscore the importance of transparent communication, timely referrals, and a consistently compassionate approach across every touchpoint - especially in scheduling and administrative processes that can significantly affect a patient's experience and stress level. When seeking care, patients may find it helpful to prepare questions about referrals, confirm appointment timelines in writing, and reach out to patient relations or the care coordination team if there are concerns about coordination or safety. In this landscape of strong, compassionate care tempered by logistical challenges, the common thread remains: when teams listen, communicate clearly, and treat patients with empathy, the experience tends to be markedly more positive and reassuring.

This area of Johnson City, Tennessee offers a variety of amenities that cater to the needs of seniors. With numerous restaurants, cafes, and pharmacies within close proximity, residents have easy access to dining options and healthcare services. The presence of reputable physicians and hospitals nearby ensures quality medical care for any health concerns. Additionally, places of worship provide spiritual support for those who seek it. The availability of a theater and transportation services adds convenience and entertainment options for residents. Overall, this neighborhood offers a balanced mix of conveniences and comforts that could make it a suitable choice for senior living in Johnson City.

Restaurants

• Atlantic Ale House (0.2 miles)
• Go Burrito (0.2 miles)
• Holy Taco & Cantina (0.3 miles)
• Wild Wing Cafe (0.3 miles)
• Yee Haw Brewing Co. (0.4 miles)
• Ole's Guacamoles (0.7 miles)
• The Firehouse (0.7 miles)

Physicians

• Appalachian Family Care (0.3 miles)
• Watauga Medical Clinic (0.5 miles)
• Etsu Family Medicine Associates (1.1 miles)
• Appalachian Neurosurgical Clinic (1.7 miles)
• Dr. Torrey J. Carlson & Associates (1.8 miles)
• Regional Cancer Center (1.8 miles)
• Appalachian Radiation Oncology Associates, PC (1.8 miles)

Cafes

• Open Doors Coffeehouse (0.4 miles)
• Dos Gatos Coffee Bar (0.4 miles)
• Starbucks (1 miles)
• Starbucks (1.7 miles)

Places of Worship

• St Mary's Church (0.4 miles)
• Covenant Presbyterian Church (1.9 miles)
• Grace Fellowship Church (2.7 miles)

Pharmacies

• The Compounding Lab Johnson City (0.8 miles)
• Hillcrest Drug Store (0.8 miles)
• Walgreens (1.2 miles)
• Walgreens (1.3 miles)
• West Towne Pharmacy (1.6 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (1.8 miles)

Hospitals

• James H. Quillen VA Medical Center (1.1 miles)
• Woodridge (1.9 miles)
• Franklin Woods Community Hospital (2.8 miles)
• Center For Women's Health (3 miles)

Theaters

• AMC Johnson City 14 (1.4 miles)

Transportation

• U-Haul Moving & Storage (3 miles)