Country Place Health Care Inc in Crossville, TN

Pros

• Residents are treated with respect and love by the staff.
• The facility has a great atmosphere and the staff care deeply for residents and their families.
• The staff are kind, caring, friendly, and professional.
• The center is clean, well-maintained, and has a warm, home-like atmosphere.
• Families feel their loved ones are well cared for and supported.
• The nurses, CNAs, and therapists are exceptional and provide attentive care.
• The dining area is pleasant and residents are fed well.
• Activities are thoughtfully planned and engaging, helping keep residents happy.
• The staff are incredibly hardworking and dedicated, delivering compassionate care.
• Life Care Center of Crossville treats residents like family.

Cons

• One reviewer states that the "care" part is laughable and the "life" part is questionable.
• They report that the nursing staff is not good and the facility is severely understaffed, with only about two nurses attending a resident each day.
• They would not recommend the facility, saying they would not send a dog there.
• A reviewer accuses corporate greed, claiming the facility only cares about money.
• They were disgusted enough to remove their mother after only a few hours and take her home.
• They felt the staff were not caring or compassionate, with some nurses and CNAs being rude to residents.
• They describe not being informed about doctors' visits and experiencing delays in obtaining information.
• They allege administration withheld information from family and invalidated their power of attorney.
• They say the facility does not offer memory care and is essentially just a nursing home, which is inadequate for residents with dementia.

Review

Country Place Health Care Inc in Crossville, TN (the Life Care Center community in this area) is best suited for families seeking a warm, caregiver-driven environment where daily kindness and hands-on attention are the core experience. The center tends to excel in rehab and long-term care because nurses, CNAs, and therapists are consistently praised for their skill and genuine concern. Clean, home-like spaces, reliable dining, and a steady routine help residents settle in, while family involvement and visits are regularly welcomed. For families prioritizing dignity, steadiness, and a neighborhood feel over flashy amenities, this community delivers dependable caregiving and a reassuring, low-stress atmosphere through the difficult transitions of aging.

That said, there are clear reasons to consider alternatives. Memory-care needs without a dedicated unit may push you toward facilities that specialize more aggressively in dementia care. Several reviews note that the campus can feel dated, with smaller rooms and limited outdoor spaces that constrain social opportunities. For residents requiring high-intensity medical oversight, immediate physician access, or rigorous management of complex conditions, staffing pressures and occasional communication gaps could pose real risks. Families seeking expansive activity calendars, modern renovations, or upscale amenities may prefer options with more comprehensive programming and larger, more contemporary environments.

The strongest positives - compassionate staff, reliable cleanliness, and solid rehabilitation outcomes - often offset many of the drawbacks. The care team's engagement translates into real peace of mind for families, with residents consistently described as treated with respect and kindness and with timely, attentive assistance. The rehabilitation program - supported by focused PT/OT services - produces tangible functional gains that families repeatedly highlight. The home-like atmosphere and opportunities for family participation in activities add emotional value that rivals more clinical settings. When staff remember residents' preferences and routines, the experience can feel personal and comforting even if occasional delays occur.

Nevertheless, the record includes credible cautions. Multiple families report understaffing at peak times, delays in medication administration, and slower responses to physician visits or inquiries. There are instances of care coordination gaps - especially around discharges and room transfers - that unsettled families and eroded confidence. The physical footprint - small rooms, dated common areas, and limited outdoor gathering spaces - can feel restrictive to those accustomed to larger, more modern layouts. Gaps in dementia care, variable communication about memory-support needs, and a few emotional disappointments around end-of-life matters have also appeared in some reviews, signaling that expectations should be tempered in certain cases.

Yet the practical, tangible strengths remain meaningful. The recurring praise for nursing and direct-care staff - described as patient, skilled, and genuinely caring - provides a backbone for reliable daily care and recovery. A consistently clean, well-maintained environment combined with structured activities and a spiritually oriented community can offer residents a sense of belonging and dignity that matters as health changes. The facility's emphasis on rehab and reconditioning, coupled with strong family communication in many cases, often translates into a stable, manageable care journey. For families who prize continuity of care, respectful treatment, and a supportive rehabilitation track, the pros can meaningfully outweigh the cons.

When evaluating, place emphasis on current staffing levels, emergency responsiveness, and whether a dementia-specific program is available if needed. Request a meeting with the charge nurse to review daily schedules, care-planning processes, and how physicians' rounds are coordinated. Probe how medications are administered, documented, and reconciled, and ask for concrete examples of discharge planning and follow-up. Clarify room configurations and what options exist for more private spaces if desired, along with any plans to enhance outdoor areas or activity spaces. For families prioritizing consistent warmth, strong rehab outcomes, and a community feel, Country Place Health Care Inc offers a compelling, capable option in Crossville. If memory-specific care, modern amenities, or expansive outdoor/social spaces are essential, exploring alternatives with dedicated memory units and larger campuses is prudent.

Restaurants

• Casa Grande (0.4 miles)
• 5th Street Diner (0.9 miles)
• Hobo's Grill (0.9 miles)
• The Pour House Bistro (1 miles)
• Forte's Restaurant (1 miles)
• Social Brew (1 miles)
• The Beef and Barrel Restaurant & Lounge (1.3 miles)

Physicians

• Crossville Gynecology Associates PC (0.5 miles)
• Sleep Centers of Tennessee (0.6 miles)
• Cumberland Orthopedics (0.6 miles)
• The Allergy, Asthma & Sinus Center (0.8 miles)
• Crossville Medical Group (0.8 miles)
• Crossville Medical Group Walk In Clinic (0.8 miles)
• Cumberland Children's Clinic (0.8 miles)

Places of Worship

• Plateau Worship & Ministry Center (0.7 miles)
• West Avenue Church of Christ (1 miles)
• First United Methodist Church (1.1 miles)
• Saint Alphonsus Community Services (1.2 miles)
• Grace Community Church (1.3 miles)
• Ascension Lutheran Church (1.3 miles)
• Church B53 (1.3 miles)

Pharmacies

• Good Neighbor Pharmacy (0.8 miles)
• John Smith Professional Pharmacy (0.8 miles)
• Mitchell Drug Co (1 miles)
• Mitchell's Drug Store (1 miles)
• CVS Pharmacy (1.2 miles)
• Young Pharmacy (1.4 miles)
• Kroger Pharmacy (1.5 miles)

Theaters

• Palace Theatre (0.9 miles)

Parks

• Centennial Park (2 miles)
• Crossville Dog Park (2.1 miles)
• Obed River Park (2.5 miles)
• Stinging Fork Falls State Natural Area (16 miles)

Transportation

• Crossville Memorial Airport (CSV) (2.8 miles)
• U-Haul (4.5 miles)

Hospitals

• Infinity Healthcare Center (3.1 miles)

Cafes

• Glade Cafe (9.8 miles)