Greystone Health Care Center

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  • Interior

    A cozy living room with two sofas, a fireplace, and a television mounted above it.

  • Decor

    A cozy salon interior with a hairdresser chair and decorative elements.

  • Building

    A modern building entrance with a covered driveway and landscaped surroundings.

  • Lighting

    A hospital room with two patient beds, featuring simple furnishings and bright lighting.

  • Patio

    A cozy patio with cushioned seating under a canopy, decorated with colorful pillows and hanging plants.

  • Exercise Equipment

    A rehabilitation room equipped with exercise and therapy equipment.

  • Garage

    A well-lit garage interior with cornhole boards on a concrete floor.

Greystone Health Care Center

181 Dunlap Road, Blountville, TN 37617

For more information about senior living options: (844) 490-3973

3.2 from 100 reviews
5 stars
52
4 stars
1
3 stars
5
2 stars
1
1 stars
41

Skilled Nursing Facility

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    Overall Review of Greystone Health Care Center

    Pros

    • pro One reviewer described the staff as friendly and knowledgeable.
    • pro A reviewer praised the nursing staff and respiratory therapists for their care.
    • pro A reviewer thanked CNA Brittney Ward for her dedicated care.
    • pro One reviewer found the facility to be clean and odor-free.
    • pro A reviewer commended the staff's professionalism, level of care, and consideration of the family.
    • pro A reviewer noted a positive in-service for new employees that answered all questions.
    • pro A reviewer said the mother was receiving wonderful, caring treatment from the staff.

    Cons

    • pro The facility is described as the absolute worst place to place a loved one, with staff who are rude, uncaring, and unprofessional.
    • pro Residents' belongings were reportedly stolen during room switches on multiple occasions, with no reports filed.
    • pro They allegedly denied a lucid patient access to the ER.
    • pro Physical therapy is said to be minimal, and there are claims of insulin/medication mismanagement along with inappropriate sweets for a diabetic resident.
    • pro The place reportedly smells horrible, and residents are left in their own waste, sometimes with water on the floor and no caution signs.
    • pro The building is described as dirty and in disrepair, with cleanliness issues noted.
    • pro Staff are described as rude and neglectful, with call lights taking hours to be answered.
    • pro A relative died under their care, with allegations of negligence and a lack of communication from administration.
    • pro The facility is described as understaffed and unsafe, with calls for investigations and warnings against sending loved ones there.
    • pro One review calls the facility a disgrace to healthcare and strongly urges people not to use it.

    Review

    Many people have voiced their horror and frustration about Greystone, painting a picture of a facility where care can be inconsistent, conditions deteriorate quickly, and staff dynamics make it hard for families to trust what happens to their loved ones. The accounts span weeks and months of observations, touching on theft, medical treatment, hygiene, communication, and the overall safety and dignity of residents. The tone across these stories is largely urgent and distressed, with families warning others to strongly consider alternatives and to push hard for oversight when a loved one is entrusted to this facility.

    One major thread running through the reviews is a sense of chronic neglect and danger during routine operations. Several families say items were taken from residents during room switches, with no formal report filed to acknowledge or investigate the losses. There are repeated accusations of not being allowed access to essential services when a patient is lucid and in need - such as denying an immediate ER visit when medically warranted - leaving relatives to scramble long distances just to understand why a resident isn't being allowed appropriate hospital access. Complaints to the state and to administrators are described as falling on deaf ears, with the impression that the facility operates without accountability.

    Medication and therapy concerns are another recurring theme. Parents and children describe situations where their loved ones with diabetes were given incorrect amounts of insulin or an excess of sweets, and where other medications might not have been administered as prescribed. Beyond medications, there are troubling anecdotes about physical therapy not being provided as expected, while residents' mental states appeared to decline in part due to these gaps in care. The sensory environment is also described harshly: smells of urine, unclean rooms, and walls that look worn or damaged. In several accounts, residents were left in their own waste for long periods, and floors could be wet without caution signs, contributing to a perception of unsafe and unsanitary conditions.

    The consistency and responsiveness of staff are cited as major problems in many reviews. Families recount calling for help and facing long delays or complete inaccessibility - sometimes noting that there are no phones in patient rooms, aggravating the difficulty of contacting a resident who needs assistance. There are claims that residents who can walk or who require assistance in the bathroom are not helped promptly, resulting in painful or embarrassing situations such as a resident remaining on a bed for hours or being left to deal with feces. The sum of these experiences leads several writers to question whether their loved ones can receive the prompt, attentive care they deserve, and to urge others to seek care elsewhere if possible.

    Despite the strongly negative experiences, a handful of voices stand out as mixed or more positive. Some reviewers describe friendly, caring staff and competent doctors, with particular praise for specific team members who went above and beyond, such as a CNA named Brittney Ward. A few accounts describe the facility as clean and odor-free during certain visits, and even as a place where families could build rapport and feel they were being heard when concerns were raised. In these instances, the care is seen as professional and supportive, and the residents' families express relief that their loved ones received attentive treatment from certain personnel and departments.

    There are also heartbreaking reports about severe outcomes that some attribute to the care (or lack thereof) at Greystone. One account details a relative who died after a difficult period of illness, with the family feeling that the facility's responses were inadequate and that attempts to contact administrators were unproductive. Another account describes a patient who was being weaned off a ventilator, only for the individual to die soon after, with the family questioning the explanations given and the rapid change in the patient's condition. These stories contribute to an impression that, for some families, the end result was a tragedy that might have been prevented with more diligent care and clearer communication.

    In the broader chorus, there are also remarks that place Greystone in a regional context, with some reviewers labeling it a difficult or even dangerous option among tri-cities facilities. One reviewer specifically calls it the second worst place in the area, citing the financial burden of ambulance and hospital charges and describing staff as lazy in situations where prompt, attentive care was needed. These voices emphasize the long-term seriousness of choosing a facility for a loved one and encourage careful consideration of alternatives, especially for those with complex medical or rehabilitation needs.

    Overall, the collection of experiences leaves a potent impression of a facility that evokes strong, divergent reactions. For many families, Greystone represents a place of serious concern where safety, cleanliness, timely care, and effective communication are not consistently guaranteed, and where the impact on both residents and their loved ones can be deeply distressing. For others, there are glimmers of hope in the form of kind, capable staff and moments of competent care that demonstrate what the facility can achieve when things align. The shared takeaway is clear: when entrusting a loved one to Greystone, families often feel the need to stay vigilant, advocate relentlessly, and seek external oversight to ensure that basic standards of dignity, safety, and health are always upheld.

    Features

    Housing

    • 160 resident community capacity 160 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Tri-Cities Regional (0 miles away) Tri-Cities Regional (0 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Greystone Health Care Center in Blountville, TN is a vibrant and welcoming assisted living community that provides exceptional care and support for seniors. Our community offers a range of amenities to enhance the daily lives of our residents.

    Residents can enjoy the convenience of an on-site beauty salon, allowing them to maintain their personal grooming routines without having to leave the comfort of our community. Our cable or satellite TV service ensures that residents have access to their favorite shows and movies. For those who need transportation assistance, we offer community-operated transportation as well as transportation arrangements for non-medical purposes and doctor's appointments.

    Our computer center provides residents with access to technology, allowing them to stay connected with loved ones through email and social media. The dining room offers restaurant-style dining experiences where residents can enjoy delicious meals prepared by our dedicated culinary team. Special dietary restrictions are accommodated to ensure each resident's unique needs are met.

    To promote physical well-being, our fitness room is equipped with various exercise equipment and fitness programs are available for residents to engage in regular physical activity. Additionally, our wellness center provides 24-hour supervision and a 24-hour call system for added peace of mind.

    The fully furnished apartments in our community feature private bathrooms and kitchenettes, allowing residents to maintain their independence while receiving assistance with activities of daily living such as bathing, dressing, and transfers. Medication management services are also provided by our trained staff.

    We understand the importance of mental wellness, which is why we offer a mental wellness program designed to support emotional and cognitive health. Our small library provides access to an array of books for leisurely reading.

    Residents have plenty of opportunities for leisure and social engagement through resident-run activities, scheduled daily activities, planned day trips, and fitness programs. Concierge services are available to cater to individual preferences and needs.

    Located near pharmacies, restaurants, and transportation options, Greystone Health Care Center offers convenience for both residents and their families. We strive to provide a comfortable and supportive environment where residents can thrive and enjoy their golden years.

    Nearby Places of Interest

    Blountville, Tennessee is a convenient and well-equipped area for senior living. Located just 0.6 miles from Tri-Cities Regional Airport, transportation options are easily accessible for any travel needs. The proximity to multiple pharmacies such as Walgreens and Walmart Pharmacy ensures that medication needs can be met efficiently. In terms of healthcare, there are various physicians' offices nearby, including Tennessee Department of Health and Holston Medical Group. Additionally, the presence of Indian Path Hospital and Kingsport Day Surgery provides quality medical care within reach. For leisure activities, seniors can enjoy parks like Winged Deer Park and Borden Park, as well as cafe options such as Starbucks and Panera Bread for social outings. Overall, Blountville offers a well-rounded community with essential amenities to support a comfortable senior lifestyle.

    Transportation

    • Tri-Cities Regional Airport (TRI) (0.6 miles)
    • Enterprise Rent-A-Car (7.3 miles)
    • U-Haul Moving & Storage (8.5 miles)

    Restaurants

    • Cracker Barrel (2.2 miles)
    • Perkins Restaurant and Bakery (4.2 miles)
    • McDonald's (4.3 miles)
    • McDonald's (4.5 miles)
    • Pal's Sudden Service (4.7 miles)
    • McDonald's (5.7 miles)
    • McDonald's (6 miles)

    Pharmacies

    • Colonial Heights Pharmacy (4.7 miles)
    • Food City Pharmacy (5 miles)
    • Walgreens (5.1 miles)
    • Walgreens (5.5 miles)
    • Walmart Pharmacy (6.2 miles)
    • Ingles Market (6.3 miles)
    • Walgreens (6.7 miles)

    Physicians

    • Greg Moore, DDS, PC, FAGD (5.8 miles)
    • Dr Dale McNiel's Office (6 miles)
    • Tennessee Department of Health, Sullivan County Regional Health Department (6.7 miles)
    • Quality of Life Hematology & Onocology (7 miles)
    • Indian Path Pediatrics (7.4 miles)
    • Holston Medical Group (7.4 miles)
    • Accents Facial Plastic Surgery (7.4 miles)

    Parks

    • Winged Deer Park (6.7 miles)
    • Borden Park (8 miles)

    Places of Worship

    • Boones Creek Christian Church (7.2 miles)
    • Discover Life Church (7.8 miles)

    Cafes

    • Starbucks (7.4 miles)
    • Panera Bread (7.4 miles)
    • Panera Bread (8.7 miles)

    Hospitals

    • Indian Path Hospital (7.5 miles)
    • Indian Path Pavilion (7.6 miles)
    • Kingsport Day Surgery (7.7 miles)
    • Fresenius Medical Care (7.9 miles)

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