Overall Review of Holston Manor
common
23 reviews mention this
Cleanliness shows up in reviews
Residents and visitors frequently mention a clean, fresh facility.
A large share of reviews describe the building as clean and well kept, with visitors commenting on the facility’s appearance and even how it smells. Some reviewers also mention specific areas looking clean during visits. There are also a few very negative reports describing dirty rooms or hygiene lapses, so cleanliness can be uneven depending on the situation and unit.
common
24 reviews mention this
Staff kindness and responsiveness matter
Many reviewers describe staff who are kind, caring, and helpful.
Across positive reviews, residents and family members say the staff is friendly, professional, and attentive, including nurses, CNAs, and therapists. Multiple reviews also highlight quick help for requests and feeling supported as a family. A smaller set of reviews paints the opposite picture, describing poor communication, rudeness, and difficulties reaching staff, including concerns about delays during medical situations.
caveat
12 reviews mention this
Nursing help and hygiene vary
Some families report inconsistent daily care and hygiene.
Several reviews praise caregiving that keeps residents clean, fed, and comfortable, including mention of bathing and assistance during visits. At the same time, multiple negative reviews describe missed showers, limited hygiene, delayed help, and problems related to catheters, bed cleanliness, or bathing schedules. Those complaints often connect to larger concerns about staffing levels or follow-through for assistance needs.
caveat
7 reviews mention this
Dining quality is a mixed point
Dining gets mixed feedback, ranging from good meals to complaints.
Some reviewers say the food looks good, is satisfactory, or is served hot, and a few mention enjoying dining experiences in the community. Others report that the food is horrible or not good enough, including concerns about meals being missed or not suitable for residents who need assistance. The community offers restaurant-style dining and meal preparation, but review sentiment suggests the experience can differ by resident and situation.
differentiator
6 reviews mention this
Rehabilitation therapy gets credit
Rehab and therapy experiences are a consistent reason families recommend it.
Multiple reviews mention rehab stays after an injury or event, with families describing physical therapy and other therapy staff as patient and helpful. One reviewer also calls out therapy as a standout compared with other parts of the facility. Since the community offers meal preparation and assistance plus transportation arrangements, families often frame rehab as the period when they saw the most structured support.
common
2 reviews mention this
Memory care is described as secure
Memory care residents are described as safe and content.
One review specifically discusses the memory care unit and says staff are caring and skilled, with the resident staying happy and content over time. Another review mentions secured and safe setup during a stay, reinforcing that families associate at least part of the community with controlled access and comfort for residents.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
204 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Tri-Cities Regional (7 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Excellent access to nearby healthcare providers and diverse amenities (pharmacies, doctors, hospitals, parks, cafes, restaurants).
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