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4.3 from 100 reviews
5 stars
71
4 stars
12
3 stars
3
2 stars
1
1 stars
13
Overall Review of SunBridge Care & Rehabilitation - Hillside
common26 reviews mention this
Clean facility comes up often
Residents frequently describe the facility as clean and well maintained.
Many reviewers point to cleanliness as a reason they felt comfortable during visits or after admission. Several mention the building looks spotless, smells good, and is kept up by housekeeping and other staff. A few negative reviews also complain about cleanliness issues, which suggests results may vary by unit and staffing level at times.
common28 reviews mention this
Friendly, helpful staff is a theme
Reviews commonly highlight staff kindness and responsiveness to requests.
Across the reviews, people describe nurses, CNAs, and other team members as friendly, helpful, and professional. Families say staff keep them informed, respond quickly, and treat residents with empathy, which shows up both in day-to-day care comments and in rehabilitation updates. While most experiences are positive, a smaller number of reviews raise concerns about neglect, rudeness, or poor management, contrasting with the broader pattern.
caveat5 reviews mention this
Food satisfaction is mixed
Food quality draws both praise and complaints from reviewers.
Some reviewers say meals look good, are hot when served, or are satisfactory and well balanced. Others describe the food as awful or horrible, including complaints framed around residentsâ experiences. Because the feedback is split, dining appears to be a consistent point of difference among residents and families.
differentiator2 reviews mention this
Rehab and special care mentions
Residents in rehabilitation describe care while recovering from injuries.
A few reviews specifically discuss rehabilitation experiences, including a case where a loved one was treated after an injury and another where care supported recovery after a fall. One reviewer also mentions a memory care unit and describes the resident as happy and content, alongside claims of caring and skilled support. These mentions indicate the communityâs work spans both rehab and specialized long-term support, even though most reviews focus on general cleanliness and staff.
common2 reviews mention this
Family access and visiting setup
Families mention practical support during visits and mealtimes.
Some reviewers describe being able to visit comfortably, including dining room interactions and a patio area noted as helpful for meeting with loved ones. Others mention that the staff provided snacks or drinks for family members and responded quickly to concerns during visits. Taken together, the feedback suggests visitors arenât left without support during appointments and day-to-day interactions.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Types of Care
Skilled Nursing Facility
Transportation
Tri-Cities Regional (7 miles away)
Nearby Places of Interest
This part of Kingsport, Tennessee offers a convenient and accessible location with a variety of amenities nearby. With several restaurants such as KFC, Olive Garden, and The Chop House within a close distance, residents can enjoy a diverse selection of dining options. Additionally, there are multiple pharmacies including Walgreens and Kroger Pharmacy in the vicinity for easy access to healthcare needs. For those seeking medical care, there are several physicians' offices and hospitals nearby, such as Indian Path Hospital and Holston Medical Group. The area also offers recreational opportunities with parks like Borden Park for outdoor activities. Overall, this neighborhood provides a combination of convenience, healthcare services, dining options, and green spaces that could make it an appealing choice for senior living.
Restaurants
KFC (0.8 miles)
McAlister's Deli (1 miles)
Olive Garden (1.1 miles)
The Chop House (1.1 miles)
Golden Corral (1.2 miles)
O'Charley's Restaurant + Bar (1.2 miles)
Fazoli's (1.2 miles)
Pharmacies
Walgreens (1 miles)
Kroger Pharmacy (1.3 miles)
Premier Pharmacy (1.3 miles)
CVS Pharmacy (1.6 miles)
Walmart Pharmacy (1.7 miles)
Walgreens (2.1 miles)
Walgreens (2.9 miles)
Cafes
Starbucks (1.1 miles)
Panera Bread (1.1 miles)
Physicians
Accents Facial Plastic Surgery (1.1 miles)
Indian Path Pediatrics (1.3 miles)
Kingsport Urology Group PC (1.3 miles)
Psychiatric Associates of Kingsport (1.4 miles)
Appalachian Orthopaedic Associates PC (1.4 miles)
Holston Medical Group (1.5 miles)
MSMG Pediatrics (1.5 miles)
Hospitals
Indian Path Hospital (1.4 miles)
Indian Path Pavilion (1.5 miles)
Kingsport Day Surgery (1.6 miles)
Fresenius Medical Care (1.9 miles)
Wellmont Holston Valley Medical Center (3.1 miles)
SunBridge Care & Rehabilitation - Hillside on seniors.fyi includes 8 photos including images showing interior, dining, windows, exercise equipment, workout room, healthcare, bedroom, natural light, and more.
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Exercise Equipment, Gym, Fitness, and Workout Room
Wall Art, Office, and Computers
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