SunBridge Care & Rehabilitation - Hillside

Pros

• The facility makes visitors feel like family.
• The staff are friendly and in great spirits, and they provide good care.
• Families appreciate that residents are cared for by trusted staff, which keeps them happy.
• The nurses are friendly and take good care of residents; the facility is clean.
• The staff are helpful, courteous, and hardworking, with empathy for residents and their families.
• The facility is up-to-date, clean, with a pleasant smell, and well-maintained.
• The place is highly recommended for rehabilitation or elderly care.
• The staff are professional, kind, and attentive; residents are treated with respect.
• Residents and families report feeling informed and welcomed; communication is frequent.

Cons

• A reviewer was disappointed that two Vietnam veterans did not receive proper therapy care and suggested the VA should review the facility's contract.
• A family member stated a patient was left in a puddle of urine for days, with no bath and food spilled on him, and expressed disgust at the care.
• The facility was described as the worst managed in Tennessee, citing nasty food, dirty rooms, staff shortages, and having to beg for basic items like showers and clean sheets.
• One reviewer claimed an overdose occurred and that EMS personnel stole phones, warning of a lawsuit.
• A reviewer said social workers were rude and uncaring, telling families to stay out of it, and noted negative interactions with staff over insurance and authorization from administrators.
• A reviewer described the admission staff as unprepared, unorganized, and somewhat rude.
• Another reviewer simply called the facility awful and referenced terrible attitudes and terrible care.

Review

The overall tone in these notes about Holston Rehabilitation and Care Center - and its memory care and rehabilitation operations - is warm and largely positive, with many families expressing relief and gratitude for the care their loved ones receive. Several reviewers emphasize that the facility feels welcoming and well kept, a welcome change from past experiences. They repeatedly point to a clean, up-to-date environment with pleasant smells and inviting spaces, including outdoor areas and nicely kept bathrooms. Across comments, the message is that when families entrust someone they love to Holston, they do so believing their relative will be treated with respect, kindness, and attentiveness.

A strong thread through the reviews is the quality of care delivered by the staff. Many comments highlight friendly, caring nursing teams, attentive CNAs, and staff who genuinely seem to take pride in their work. Families describe nurses and aides as patient and compassionate, going the extra mile to keep patients comfortable, well fed, and engaged. There are mentions of staff who communicate well - keeping families informed about progress and changes - and of caregivers who make an effort to ease the experience of both residents and visitors. One reviewer even notes how walking into a loved one's room feels like walking into their own home, underscoring a sense of normalcy and comfort that families value.

Rehabilitation and memory care are recurring focal points, with stories that illustrate both everyday successes and the emotional toll of illness. Several reviewers praise the upbeat, encouraging atmosphere in rehab and memory care units, where staff support residents in ways that foster dignity and progress. There are references to professional, proactive therapy and to staff who respond to requests with empathy and skill. Families mention the importance of a facility that can care for aging relatives with a combination of clinical expertise and personal warmth, appreciating the balance between therapy, daily needs, and the social environment that can improve overall well-being.

Beyond the positives, the collection includes some pointed criticisms that remind readers to approach care decisions with care and due diligence. A few reviewers report experiences they perceived as disorganized or insufficiently attentive, including concerns about preparedness and tone from staff, with one noting a lack of sensitivity toward a veteran's needs and another describing an unsettling incident involving care that fell short of expectations. Other comments describe uncomfortable conditions: a patient left in a puddle of urine and bed-related neglect, or instances of limited baths and inadequate assistance with basic needs. Some reviewers criticize administrative interactions, including social worker attitudes and, in one case, a family's perception that financial or insurance considerations overshadow patient welfare. There are also mentions of food quality and overall management as areas where experiences diverged, with some calling the facility "the worst managed" and others describing meals that were not up to their expectations.

Amid these divergent experiences, several families uniquely emphasize reliability and reassurance. A common sentiment is that, for many residents, Holston represents a place where kindness, cleanliness, and considerate communication prevail, and where visitors feel comfortable returning. The presence of long-term, affectionate staff relationships is repeatedly noted, with testimonials about residents thriving under attentive care and engaging activities. Some reviewers express gratitude for specific staff members who stood out - nurses, CNAs, housekeeping, and even the concierge - suggesting that personal connections can significantly shape the overall experience, for better or worse.

In summary, Holston Rehabilitation and Care Center appears to be a facility that many families trust and value, particularly for rehabilitation and memory care. The majority of reviews celebrate a clean, inviting environment and a staff culture that is friendly, responsive, and patient-centered. Yet the collection also captures real concerns raised by a subset of families - issues tied to organization, consistency of care, and occasional lapses in responsiveness or comfort. For families considering placement, the message is clear: expect a strong, compassionate core of caregivers and a well-kept setting, but also be mindful to ask detailed questions about staffing levels, daily routines, and how the facility handles emergencies or perceived shortfalls in care. Visiting and talking with current patients, families, and staff can provide a nuanced picture that aligns with individual expectations and needs.

This part of Kingsport, Tennessee offers a convenient and accessible location with a variety of amenities nearby. With several restaurants such as KFC, Olive Garden, and The Chop House within a close distance, residents can enjoy a diverse selection of dining options. Additionally, there are multiple pharmacies including Walgreens and Kroger Pharmacy in the vicinity for easy access to healthcare needs. For those seeking medical care, there are several physicians' offices and hospitals nearby, such as Indian Path Hospital and Holston Medical Group. The area also offers recreational opportunities with parks like Borden Park for outdoor activities. Overall, this neighborhood provides a combination of convenience, healthcare services, dining options, and green spaces that could make it an appealing choice for senior living.

Restaurants

• KFC (0.8 miles)
• McAlister's Deli (1 miles)
• Olive Garden (1.1 miles)
• The Chop House (1.1 miles)
• Golden Corral (1.2 miles)
• O'Charley's Restaurant + Bar (1.2 miles)
• Fazoli's (1.2 miles)

Pharmacies

• Walgreens (1 miles)
• Kroger Pharmacy (1.3 miles)
• Premier Pharmacy (1.3 miles)
• CVS Pharmacy (1.6 miles)
• Walmart Pharmacy (1.7 miles)
• Walgreens (2.1 miles)
• Walgreens (2.9 miles)

Cafes

• Starbucks (1.1 miles)
• Panera Bread (1.1 miles)

Physicians

• Accents Facial Plastic Surgery (1.1 miles)
• Indian Path Pediatrics (1.3 miles)
• Kingsport Urology Group PC (1.3 miles)
• Psychiatric Associates of Kingsport (1.4 miles)
• Appalachian Orthopaedic Associates PC (1.4 miles)
• Holston Medical Group (1.5 miles)
• MSMG Pediatrics (1.5 miles)

Hospitals

• Indian Path Hospital (1.4 miles)
• Indian Path Pavilion (1.5 miles)
• Kingsport Day Surgery (1.6 miles)
• Fresenius Medical Care (1.9 miles)
• Wellmont Holston Valley Medical Center (3.1 miles)
• Wellmont Health System (3.1 miles)

Parks

• Borden Park (1.9 miles)
• Domtar Park (4.4 miles)