Hillcrest Healthcare Center in Ashland City, TN
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111 East Pemberton Street, Ashland City, TN 37015
For more information about senior living options: (844) 490-3973
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The staff at Riverview Post Acute Care are described as awesome and caring. Hillcrest staff treat residents with care and respect, getting to know their likes and dislikes. The staff keep residents comfortable and are friendly and professional. Families report clear communication and dignity in care. Paramedics who visit view the facility as a pretty good nursing home. The meals have appealing smells and options, with cookies baked. The facility is praised as a blessing for families nearby.
Melissa is described as an uncouth nurse who talks to people in a demeaning way. Regular staff are accused of treating agency workers like they don't matter. The facility is described as one of the most unprofessional places for conflict resolution. The reviewer felt ridiculed and belittled, with Melissa telling them to "do your job with a little less lip." The DON allegedly sided with Melissa and suggested there was a "good reason" for the treatment, implying favoritism and unfairness. The assignment was ended and they were told they could not return, despite travel costs and only two hours of pay. The review warns that the facility doesn't value good help.Hillcrest Healthcare Center in Ashland City is best suited for seniors and families who prize genuine, relationship-driven care, where staff treat residents with dignity and where families are welcomed as partners in daily decision-making. The facility repeatedly earns praise for compassionate, respectful treatment and clear, ongoing communication with family members. It is a solid fit for post-acute rehab, short-term recovery after surgery, and steady skilled-nursing care for those who value a warm, home-like environment over a pristine, cutting-edge campus. Positive experiences across multiple residents and their families underscore that Hillcrest can deliver consistent kindness, patient comfort, and a sense of safety in a setting that feels more personal than clinical.
That said, a few clear caveats are worth weighing when choosing Hillcrest. Prospective residents who require highly consistent staffing across all shifts or who expect a robust, therapy-centered rehab program may want to compare alternatives. Several reviews flag short-staffing and busy floors, with some families sensing gaps in coverage or pace. A notably negative account centers on a single nurse and the handling of agency staff, suggesting that interpersonal dynamics and conflict-resolution processes can derail a shift and color the overall experience. In short, the strongest care is evident when relationships with long-term staff are solid; where turnover or cross-shift variability flares, the experience can feel inconsistent.
The facility's core strengths - compassionate care, maintainable dignity, and strong family communication - often offset the staffing drawbacks. Families repeatedly note that staff know residents' likes and dislikes, respect personal hygiene and autonomy, and keep relatives informed about changes in condition or plan of care. The environment itself supports this impression: rooms are described as clean, spaces are well-kept, and meals are pleasant with homemade aromas that signal attention to resident enjoyment. When care teams align with family input, Hillcrest demonstrates the practical value of a facility that treats emotional well-being as part of recovery, not as an afterthought.
Yet the concerns about staffing volatility and occasional tense interactions cannot be dismissed. The most salient risk is encounter with an individual staff dynamic that undercuts morale or respect, particularly when agency staff are involved or when conflict-resolution channels appear unsteady. Families should actively verify the facility's staffing model, request transparency about how shifts are matched, and confirm access to a reliable point of contact such as the DON or nurse manager. Observing staff interactions during a tour and asking direct questions about escalation protocols can reveal whether the culture aligns with one's expectations for professional, respectful engagement on every shift.
For families weighing options, Hillcrest offers a compelling blend of warmth, dignity, and reliable communication that repeatedly reveals itself in real-world care. The strongest fit is for residents who can benefit from a tight-knit caregiving team that knows their preferences and who value ongoing family involvement in care planning. Those who prioritize aggressive, high-intensity rehab, or who require extremely uniform staffing across all hours, may find reason to explore other facilities with deeper staffing pools or more structured therapy programs. The presence of dedicated, caring staff - paired with a welcoming, homey atmosphere - remains Hillcrest's defining advantage.
In the end, Hillcrest stands out as a practical, credible option for families seeking heartfelt, person-centered skilled care that respects patient dignity and keeps families in the loop. The meaningful care stories from several residents' families indicate a real, human-impact strength that can make the difference in recovery and daily life. The decision hinges on whether consistent staffing across shifts and a robust rehab cadence meet the needs of the individual family. If those factors align, Hillcrest is a trusted choice; if they do not, it warrants a careful side-by-side with alternatives that promise steadier staffing and more intensive therapy programs.
95 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Nashville International (24 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Hillcrest Healthcare Center in Ashland City, TN is a premier assisted living community that offers a wide range of amenities and care services to its residents. The community prioritizes the comfort and well-being of its residents, providing them with a variety of on-site amenities such as a beauty salon, cable or satellite TV, a computer center, a fitness room, and a gaming room. Residents can also enjoy the beautiful gardens and outdoor spaces within the community.
The dining experience at Hillcrest Healthcare Center is exceptional, with restaurant-style dining and special dietary restrictions taken into consideration. The kitchenette in each living space allows for more flexibility in meal preparation as well.
Care services provided include 24-hour call system and supervision for added safety and security. Trained staff members are available to assist with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents receive their required medications on time. The mental wellness program focuses on promoting emotional well-being among residents.
Residents at Hillcrest Healthcare Center can look forward to an engaging lifestyle with various activities offered daily. Fitness programs keep residents active and healthy while planned day trips provide opportunities for exploration outside the community. Resident-run activities empower individuals to take charge of their own entertainment.
When it comes to accessibility, Hillcrest Healthcare Center is conveniently located near three pharmacies, making medication refills easily accessible. There are also four physicians nearby for regular check-ups or medical consultations. Additionally, there are multiple restaurants nearby for residents who wish to dine out occasionally. In case of emergencies or specialized medical needs, there is one hospital nearby.
Overall, Hillcrest Healthcare Center provides a supportive environment where seniors can live comfortably while receiving personalized care services tailored to their individual needs and preferences.
This area of Ashland City, Tennessee offers a variety of amenities and services that may be appealing to seniors looking for a convenient and accessible location. With pharmacies such as Ashland City Pharmacy and Empson Drug Co within close proximity, residents have easy access to their medication needs. Nearby healthcare options like Ashland City Primary Care and Centennial Medical Center provide quality medical care. Additionally, there are several dining options including El Rey Mexican Restaurant and McDonald's, as well as recreational opportunities at parks like Balthrop Park and White Bluff/Kingston Springs. The presence of Starbucks cafes and theaters like AMC Bellevue 12 offer entertainment options for seniors in the area. Overall, this part of Ashland City provides a blend of essential services, dining choices, and recreational activities that could make it a comfortable and convenient location for senior living.
Hillcrest Healthcare Center is located at 111 East Pemberton Street, Ashland City, TN 37015 in Montgomery County, Tennessee
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Interior
