Cumberland Manor Nursing Center in Nashville, TN

Pros

• The staff at Eaton Creek are consistently nice and professional.
• Nurse Jessica Bass (RN) is described as thorough, caring, and going above and beyond for her patients.
• The facility is welcoming, clean, and feels like a caring community.
• Kris, the social worker, is praised for compassion, attentiveness, and expertise.
• The admissions process is incredibly smooth thanks to Kris and Nikki.
• The rehab team is phenomenal and prioritizes patient quality of life.
• The director of rehab and team are highly regarded for meeting families' needs and driving improvements.
• Families feel safe, respected, and well cared for at Eaton Creek.
• Front office and therapy staff are described as friendly, helpful, and engaging.
• The care team is frequently noted for going above and beyond and treating residents like family.

Cons

• The facility is not a good place for loved ones to stay; it is severely short-staffed and fails to provide adequate food, often serving meals cold.
• One reviewer calls the place "hell on earth" and says it should be shut down.
• The staff are described as rude and unsanitary, with a nurse not wearing a mask and IV care being mishandled.
• There are serious allegations of neglect and abuse, including dehydration, untreated medical issues, and concerns ignored by staff.
• A reviewer accuses the facility of theft, reporting a wedding ring was stolen and no action was taken.
• The environment is described as dirty and smelly, with unresponsive call bells and rooms not cleaned.
• The food is described as terrible or insufficient, and some residents are underfed.

Review

Cumberland Manor Nursing Center in Nashville is best suited for families seeking skilled nursing with a clear emphasis on rehabilitation and a warm, home-like atmosphere. It works best for residents who respond well to a therapy-forward approach and want a setting where staff engagement feels personal and ongoing. The configuration and pace of care here align with short- to mid-term post-acute needs, where progress through rehab and steady nursing support are the priorities. Those whose loved ones require around-the-clock medical oversight, highly rigid daily routines, or pristine, flawless dining and cleanliness across every shift may want to compare alternatives before committing.

On the strength side, the facility earns its credit from a consistently strong rehab program and a nursing team described as attentive and capable. Reviewers repeatedly highlight therapists who collaborate well, push for functional gains, and keep residents moving toward recovery goals. Nursing staff are praised for thorough assessments, careful medication management, and a bedside manner that reduces anxiety for both residents and families. The environment itself often comes up as a plus - clean, well-lit spaces and a setting that feels more like a community than a sterile hospital wing. For families prioritizing visible rehab progress and approachable caregivers, Cumberland Manor presents a compelling case.

Family involvement and communication also shine as core positives. Families report admissions and care planning handled with care, and they value staff who explain options, listen to concerns, and keep lines of communication open. The best experiences note coordination between therapy, nursing, and social services to keep loved ones from feeling lost in the system. When questions arise, families feel they can reach competent staff who take the time to address needs, which eases the stress that accompanies transitions into skilled nursing care. The overall tone in these accounts is that Cumberland Manor can feel collaborative and respectful, a meaningful difference for many seniors entering a new phase of care.

However, a meaningful thread of cautions runs through the feedback. A subset of reviews points to staffing variability and communication gaps, especially on off-hours, which can translate into slower responses to call lights or questions. Some residents experience fluctuations in meal quality or portion sizes, with occasional concerns about consistency in dining experiences. A portion of the commentary touches cleanliness and odor in certain spaces, and a minority of families describe frustrating experiences where concerns were not addressed promptly. While these experiences are not universal, they are persistent enough to merit careful inquiry and verification during due diligence before choosing Cumberland Manor.

The practical takeaway is that Cumberland Manor tends to offset its occasional operational gaps with a robust, rehab-centric culture and genuinely caring staff. Prospective residents will gain the most clarity by conducting thorough campus visits, observing nurse handoffs, and discussing with the administrator and therapists how staffing levels are managed across shifts. Ask to see the dining options and sample a meal, request specifics on therapy schedules, and solicit candid feedback from current residents and families about responsiveness and daily routines. The best outcomes follow those who actively participate in the care plan and keep communication channels open.

In the end, Cumberland Manor Nursing Center represents a solid option for Nashville families prioritizing therapy-driven recovery and a personable care team. It is a practical fit for those who value progress in rehabilitation, attentive nursing, and a setting that feels like a community. Those who cannot tolerate even occasional delays, variability in dining or cleanliness, or gaps in communication may want to explore alternatives with a more uniform staffing pattern and a stricter standard of daily operations. With due diligence - touring at multiple times, speaking with staff, and comparing with other nearby facilities - families can determine whether Cumberland Manor will be the right home for their loved one, or if another option better aligns with their expectations and needs.

Pharmacies

• Walgreens (1.9 miles)
• Walgreens (3.9 miles)
• CVS Pharmacy (3.9 miles)
• Walgreens (4.5 miles)
• Walgreens (4.7 miles)
• Walgreens (5.1 miles)
• Walgreens (5.3 miles)

Transportation

• Corporate Flight Management (2 miles)
• John C Tune Airport (JWN) (2.4 miles)

Parks

• West Park (3 miles)
• Richland Park (3.9 miles)
• Centennial Park (4.6 miles)
• Fannie Mae Dees Park (5.6 miles)
• Music City Walk of Fame Park (5.7 miles)
• Riverfront Park (5.7 miles)
• Fred Douglas Park (5.9 miles)

Cafes

• Frothy Monkey (3.1 miles)
• Starbucks (3.7 miles)
• Parlor Doughnuts (5.2 miles)
• Starbucks (5.5 miles)
• East Park Donuts & Coffee (6 miles)

Restaurants

• Chick-Fil-A (3.5 miles)
• Taco Bell (3.5 miles)
• Blue Moon Riverfront Grille (3.6 miles)
• Chipotle Mexican Grill (3.7 miles)
• Hattie B's Hot Chicken (3.8 miles)
• McDonald's (3.9 miles)
• Sonny's Patio Pub and Refuge (4.4 miles)

Hospitals

• Metropolitan Nashville General Hospital (4 miles)
• Saint Thomas Heart - Saint Thomas Midtown Hospital (4.8 miles)
• Ascension Saint Thomas Hospital Cardiac Rehabilitation (5.4 miles)
• VA Hospital (5.5 miles)
• VUMC 9 South (5.5 miles)
• 8S Quiet Room (5.6 miles)
• Vanderbilt Rehabilitation Clinic, 3rd Floor (5.6 miles)

Physicians

• Urology Associates (4.4 miles)
• Matthew P. Willis, MD (4.4 miles)
• TriStar Centennial Medical Center (4.7 miles)
• Otolaryngology Associates of Tennessee (4.7 miles)
• Nashville Cardiology (4.8 miles)
• Allergy & Immunology (4.8 miles)
• Saint Thomas Health Services (4.9 miles)

Theaters

• Belcourt Theatre (5.8 miles)