Cumberland Manor Nursing Center in Nashville, TN

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Pros

• The Eaton Creek staff are exceptionally courteous and ensure that all requirements are met.
• The facility is nice, clean, and feels like home.
• The staff at Eaton Creek are consistently nice and professional, especially the business manager Julie.
• The family expresses heartfelt gratitude for the care, compassion, and kindness shown to Terence.
• Terence spoke highly of the staff, noting they were wonderful to him and that he knew many by name.
• Their professionalism, warmth, and humanity left a lasting impression on the family.
• The staff are excellent to work with.
• The facility is very welcoming.
• Jessica Bass, RN, provided excellent care for a loved one, with superior knowledge and prioritization of needs.
• Jessica Bass is described as an angel of care.
• Jessica B. made fears disappear with top-tier care and a warm personality.
• The staff are super friendly and helpful; great care.
• Nurse Jessica was thorough and professional; the team delivered quality service with attention to detail.
• Jessica Bass stood out for patience, kindness, and respect.
• The facility itself is clean, peaceful, and feels like a community.
• The care and attention given by Eaton Creek soar above the rest.
• Kris, the social worker, is amazing and gives undivided attention.
• Mrs. Ray is the best, lovely and professional, and highly welcoming.
• The staff and facilities at Eaton Creek are among the best; Calvineshia is always helpful and kind.
• The rehab team is amazing and prioritizes patient quality of life.
• The therapy team is great; five-star.
• New management and administration are turning things around.
• The rehab team is phenomenal and highly recommended.
• Kris and Nikki provided warm, professional guidance during admissions.
• Kris is an exceptional social worker, with compassion and dedication.
• The front desk staff are magnificent.
• Corbin Springer feels he is treated with kindness and respect.
• Incredible staff and facility.
• The staff are friendly and knowledgeable.
• Kris Wright is a breath of fresh air and demonstrates strong commitment.
• Kristin is knowledgeable and compassionate.
• Cumberland staff, including Kris Wright, are wonderful; Kris is an asset to the community.
• The activity department engages residents with warmth and care.

Cons

• The reviewer states the facility isn’t a good place for loved ones to stay, citing severe short-staffing and meals that are insufficient and often cold.
• The reviewer claims the staff are rude and unsanitary, including an accusation that a department nurse does not wear a mask.
• The reviewer describes the facility as “hell on earth” and says it should be shut down.
• The reviewer alleges a resident’s wedding band was stolen and that staff did nothing about it.
• The reviewer reports a resident being left sitting in urine or waste for hours due to unresponsive staff.
• The reviewer asserts the food is terrible and the overall care is negligent, including dehydration and wounds not properly treated.
• The reviewer notes the facility was dirty and smelled, with nurses rude and hand sanitizer dirty.
• The reviewer recounts an allegation of abuse and neglect, including an attempt by a staff member to engage in inappropriate acts.
• The reviewer says the call button was inaccessible and residents were not assisted when needed.

Review

Cumberland Manor Nursing Center in Nashville is best suited for families seeking a warm, home-like atmosphere with a solid rehabilitation focus and a nursing team that often stands out for genuine, person-centered care. It works for residents who value staff who remember names, everyday courtesy, and a sense that care is a relationship rather than a sequence of tasks. The community tends to reward involvement from families in planning and monitoring progress, and its rehab program is positioned to support hospital-to-home transitions. Those with the highest expectations for uniformly flawless staffing, consistently outstanding dining, and zero safety concerns may want to consider alternatives. Some reviews flag significant gaps in staffing and care that recur enough to warrant a careful, slow-down evaluation before committing.

The strongest, recurring positives center on the human side of care. Families consistently report courteous, approachable staff who attend to residents with patience and warmth. Nursing teams receive frequent praise for thorough, attentive care, with specific nurses highlighted for professionalism, calm bedside manner, and the ability to reassure anxious loved ones. The atmosphere is frequently described as clean, orderly, and welcoming, more like a close-knit community than a sterile facility. The social work and administrative teams are lauded for accessibility and guidance; Kris Wright, in particular, is commended for vision, compassion, and strong communication with families. When the care moment matters, this culture of kindness and reliability becomes a meaningful counterbalance to the clinical routine.

Rehabilitation and therapy emerge as standout strengths. The rehab department is repeatedly credited with competence, teamwork, and a patient-centered approach that keeps families informed and engaged. Residents report meaningful progress through therapy, with therapists who are not only skilled but also encouraging about activity and independence. The integration of therapy with medical care is described as cohesive, helping residents regain function and experience a smoother return to daily life. The quality of wound care and other medical oversight is praised by families who have seen real improvement in recoveries. Even amid ongoing health needs, the rehab team seems to deliver a consistent, professional model that resonates with families seeking proactive recovery paths.

Yet the overall picture includes notable caveats. A subset of reviews documents serious concerns about staffing levels and responsiveness, with some families feeling that call bells are ignored or that help arrives late. Food quality and meal variety are described as variable, with occasional reports of meals being routed as prescribed but not meeting expectations for nourishment or temperature. Communication lapses also surface in certain cases, especially during transitions or around discharge planning, raising questions about whether day-to-day operations are consistently coordinated. A few accounts cross into highly concerning territory, including allegations of neglect or mistreatment; while these appear as outliers amid a larger positive signal, they cannot be dismissed. Such reports underscore the need for prospective families to verify, monitor, and actively participate in care oversight.

Given the mix, families weighing Cumberland Manor should approach with a practical due-diligence plan. Prospective residents pursuing robust rehab and a genuinely caring staff will likely find substantial value here, particularly if a family-centered approach and strong social work support are priorities. The facility’s strengths can offset many common concerns when staffing is adequate and communication remains open. To hedge risk, visitors should schedule observed meal services, inspect a resident’s room and common areas for cleanliness and odor, and request candid conversations with the director of nursing and the social worker about staffing patterns, nurse-to-resident ratios, and response times. Asking about the current state of leadership, recent process improvements, and inspection or regulatory findings can cut through rumors and provide a clearer read on day-to-day reliability.

For families leaning toward alternatives, the factors driving that choice are typically the same: predictability, consistent staffing presence, and consistently high-quality dining and dining service. If these are non-negotiables, exploring other options with stronger staffing guarantees, more uniform meals, and tighter oversight may be warranted. Conversely, if the priority is a facility that feels like a community and delivers strong rehab outcomes when staffed adequately, Cumberland Manor deserves a closer look, provided there is a concrete plan to verify staffing levels, establish clear communication channels, and maintain ongoing engagement with care teams. In the end, the decision rests on balancing the valued relational care and rehab momentum against the reality of staffing fluctuations and the occasional service gaps.

In sum, Cumberland Manor presents a practical, care-focused option for families who prize warmth, communication, and a capable rehab track record, and who can invest the time to actively participate in monitoring care. It is well-suited for residents who respond well to a friendly, patient-centric culture and for families who appreciate robust social work involvement. Those who require absolute consistency in staffing, perfect meal quality, and imperceptible responsiveness may want to compare this community with others that promise, more unequivocally, no notable gaps. With diligent due diligence, Cumberland Manor can be a strong fit for the right resident, offering meaningful outcomes and a compassionate care environment when its processes are operating smoothly and staffing aligns with resident needs.

Pharmacies

• Walgreens (1.9 miles)
• Walgreens (3.9 miles)
• CVS Pharmacy (3.9 miles)
• Walgreens (4.5 miles)
• Walgreens (4.7 miles)
• Walgreens (5.1 miles)
• Walgreens (5.3 miles)

Transportation

• Corporate Flight Management (2 miles)
• John C Tune Airport (JWN) (2.4 miles)

Parks

• West Park (3 miles)
• Richland Park (3.9 miles)
• Centennial Park (4.6 miles)
• Fannie Mae Dees Park (5.6 miles)
• Music City Walk of Fame Park (5.7 miles)
• Riverfront Park (5.7 miles)
• Fred Douglas Park (5.9 miles)

Cafes

• Frothy Monkey (3.1 miles)
• Starbucks (3.7 miles)
• Parlor Doughnuts (5.2 miles)
• Starbucks (5.5 miles)
• East Park Donuts & Coffee (6 miles)

Restaurants

• Chick-Fil-A (3.5 miles)
• Taco Bell (3.5 miles)
• Blue Moon Riverfront Grille (3.6 miles)
• Chipotle Mexican Grill (3.7 miles)
• Hattie B's Hot Chicken (3.8 miles)
• McDonald's (3.9 miles)
• Sonny's Patio Pub and Refuge (4.4 miles)

Hospitals

• Metropolitan Nashville General Hospital (4 miles)
• Saint Thomas Heart - Saint Thomas Midtown Hospital (4.8 miles)
• Ascension Saint Thomas Hospital Cardiac Rehabilitation (5.4 miles)
• VA Hospital (5.5 miles)
• VUMC 9 South (5.5 miles)
• 8S Quiet Room (5.6 miles)
• Vanderbilt Rehabilitation Clinic, 3rd Floor (5.6 miles)

Physicians

• Urology Associates (4.4 miles)
• Matthew P. Willis, MD (4.4 miles)
• TriStar Centennial Medical Center (4.7 miles)
• Otolaryngology Associates of Tennessee (4.7 miles)
• Nashville Cardiology (4.8 miles)
• Allergy & Immunology (4.8 miles)
• Saint Thomas Health Services (4.9 miles)

Theaters

• Belcourt Theatre (5.8 miles)