Sumter East Health & Rehabilitation Center

Pros

• The staff members at Sumter East Health and Rehabilitation Center were described as amazing, very friendly, and helpful by family members of residents.
• Patients received supportive care that helped them deal with personal losses, showing the staff's compassion and understanding.
• One resident appreciated the attention and care provided by a specific CNA, highlighting the individualized support available.
• The facility was noted for its cleanliness and well-maintained environment, contributing to a pleasant atmosphere for patients.
• Residents enjoyed positive interactions with their roommates and appreciated the camaraderie during their stay.
• Overall experiences shared by some residents indicated satisfaction with the rehabilitation services offered at the facility.

Cons

• Patients are treated poorly, and the staff is rude and uncaring to family members.
• The director does not return calls to family members, indicating a lack of communication.
• A visitor witnessed an LPN named Lily being rude and showing little compassion for residents, raising concerns about her treatment of others.
• Overall, the facility needs significant improvement in care and staffing levels, as some aides were not performing well.
• Although some staff were friendly, the inconsistency in care quality suggests that not all residents are treated equally or with respect.

Review

Sumter East Health and Rehabilitation Facility presents a mixed bag of experiences for its residents and their families, revealing a wide spectrum of care quality that ranges from commendable to concerning. Many families express gratitude for the caring and compassionate staff who aim to ensure that their loved ones feel safe, secure, and satisfied during their stay, whether short-term or long-term. Positive reviews highlight instances where patients have received exceptional care; one family member recounted how their father benefitted from the facility’s services after his rehabilitation needs were met effectively. They noted that staff members were friendly, attentive, and dedicated to meeting every patient’s needs while facilitating physical and speech therapy daily. This experience was underscored by the assurance of cleanliness in both the rooms and the surrounding areas.

However, contrasting this positive feedback are alarming reports about neglectful treatment experienced by some residents. Families voiced significant concerns over poor staff interactions with both patients and themselves. One review starkly recommended removing family members from the facility due to alleged rudeness from staff and a lack of compassion towards patients. The overall atmosphere appears to be marred by a sense of inadequacy stemming from non-responsive management; several reviewers mentioned unsuccessful attempts to reach out to directors or coordinators regarding issues they observed.

While specific staff members have been singled out for their professionalism—one account praised a CNA named Cynthia for her attentive care—other reports revealed disheartening behavior amongst certain employees, notably an LPN named Lily who displayed a lack of empathy. This inconsistency raises questions about training protocols and team dynamics within Sumter East Health and Rehabilitation Facility. Moreover, concerns regarding staffing levels emerged prominently in multiple reviews: many pointed out that while there were some dedicated aides on duty, the ratio seemed inadequate compared to patient needs.

Food service also appears to be an area in need of improvement across various accounts. While some residents reported satisfactory meals contributing positively toward their health—mentioning neither weight loss nor dissatisfaction—others hinted at culinary shortcomings, requesting better options as part of their overall experience at the facility. This inconsistency suggests room for refinement within kitchen operations or meal planning strategies amidst diverse dietary requirements.

The testimonies also revealed how crucial emotional support can be during challenging times like rehabilitation after losing a loved one. A resident expressed heartfelt appreciation for the supportive environment they encountered during their recovery journey following personal tragedy; this powerful endorsement illustrates how critical compassionate care can be in helping individuals navigate emotional distress while receiving medical attention.

Summarizing these varied experiences emphasizes that while Sumter East Health and Rehabilitation Facility has shown its capabilities in providing cohesive rehabilitation services with caring staff members for some residents, significant aspects require urgent attention and reform—the emotional well-being of each patient hinges on having consistent compassion across all roles within such establishments. As families seek trustworthy facilities for their loved ones’ care, they must weigh these mixed reviews carefully before making decisions about placement in environments like Sumter East Health and Rehabilitation Facility.

Restaurants

• Angel's Mexican Restaurant (0.1 miles)
• Captain D's (0.2 miles)
• Murray's Donuts (1.2 miles)
• Hibachi Grill (1.2 miles)
• Thai House Buffet & Sushi Bar (1.2 miles)
• King Wok (1.3 miles)
• Hardee's (1.3 miles)

Places of Worship

• General Conference Of Seventh-Day Adventists (0.4 miles)
• Harmony Church (1 miles)
• New Fellowship Covenant Ministry (1.7 miles)
• Trinity United Methodist Church (1.7 miles)
• Brookhollow Place (1.8 miles)
• First Baptist Church (1.8 miles)
• Prayer-A-Day Service (1.8 miles)

Physicians

• Colonial Urgent Care (0.7 miles)
• Colonial Family Practice (0.7 miles)
• Dermotology & Skin Surgery (0.7 miles)
• Sumter Medical Consultants (0.8 miles)
• Santee Hematology & Oncology (0.9 miles)
• Sumter Occumed (0.9 miles)
• Sandhills Medical Foundation (1 miles)

Pharmacies

• Colonial Pharmacy Rx (0.7 miles)
• Piggly Wiggly Central (1 miles)
• Sup Rx Pharmacy (1.2 miles)
• Walmart Pharmacy (1.2 miles)
• Prescriptions (1.2 miles)
• Walgreens (1.2 miles)
• Octapharma Plasma (1.3 miles)

Hospitals

• Tuomey Regional Medical Center (0.7 miles)
• Tuomey Healthcare System (1.6 miles)
• Tuomey Foundation (1.7 miles)

Theaters

• GTC Beacon Sumter Cinemas (1.5 miles)

Parks

• Sumter Historic District (1.8 miles)
• Jenkins Center (2 miles)

Transportation

• L A Leasing (1.9 miles)

Cafes

• Bt Variety Store & Cafe (2 miles)