Mariner Healthcare Group Inc

Pros

• The staff at Sumter East is terrific, always welcoming and accommodating.
• The therapy team has strong skills and great rapport with residents.
• Samantha, the Rehab Director, manages her department well.
• Rhonda in Social Services goes above and beyond to advocate for residents.
• Ashley, the Admissions Director, provides support to the therapy team and champions rehabilitation.
• Sumter East is a really great nursing home with friendly, professional staff.
• Keita in Activities and her team bring life and engaging activities to the facility.
• Mrs. Jones, the activities director, has a passion for serving residents.
• The nursing staff and administrative team consistently provide compassionate and attentive care with timely communication and a team approach.

Cons

• This place is HORRIBLE they should be closed down.
• This place was VERY VERY VERY HORRIBLE n ur suppose to be sending ur family members here to get better but they aren't doing what ur family members need to be able to get better.
• The worse experience ever and I do not recommend anyone sending their family members to this facility.
• Medication was not given and the nurse said she administered it as well as note it in his chart.
• The bugs were horrible both day and night!
• They tell the patients u can do it yourself.
• They weren't giving the right dosage of medication n they ordered medicine for her that she was actually allergic to instead of the medicine she was suppose to have.
• They wouldn't get her up n out the bed to a bedside toilet to use the bathroom so when she messed herself they would get mad that they had to clean her up even though it was their fault.

Review

Sumter East Health and Rehabilitation comes across in these voices as a facility with a bright, lively atmosphere and a strong commitment to caring for residents. A number of reviewers consistently highlight the staff as the bright spot of the center, describing them as welcoming, compassionate, and highly capable. The therapy team, in particular, earns frequent praise for their skills and their ability to build rapport with residents. Several reviewers single out Samantha, the Rehab Director, for effectively managing her department, while Rhonda in Social Services is lauded for advocacy and going "above and beyond" for residents. Ashley, the Admissions Director, is repeatedly credited with providing steady support to the therapy team and championing rehabilitation. Taken together, these comments suggest a facility culture that prioritizes teamwork, patient-centered care, and open lines of communication.

Activity programming and community engagement are frequently celebrated. Keita (referred to as Keita in Activities) and the broader activities team are repeatedly credited with creating a lively, engaging environment. Reviewers describe Sumter East as a place that feels "full of life," with "fun things happening" and an atmosphere that makes residents feel at home. Mrs. Jones, the activities director, is singled out for her passion and dedication, with several reviewers noting that the community benefits greatly from her leadership. The activity department is described as being "on point" and capable of making daily living feel comfortable and enjoyable for residents, with decorative touches and events that help brighten the facility's surroundings.

Several comments focus on individual staff members who leave a lasting positive impression. Akesha Workman at the front desk is described as friendly and genuine, with others noting the kindness and welcoming energy she brings to the lobby. The reception and administrative areas receive praise for customer service, with mentions of Ms. Canty, Victor, and the overall front-desk experience. Family members recount how staff members - such as Ashley Nelson and Ashley Isaac - provided not only information and assistance but also empathy and comfort during challenging times, including the loss of loved ones. Acknowledgments extend to multiple staff across departments, including Rhonda McFadden, Carolyn Lyde, and Megan Case, who are cited by families as delivering five-star service and patient, patient-centered care.

Residents and families frequently express gratitude for the facility's supportive care environment. Some reviewers emphasize how the staff's compassion makes a difficult process easier for families, noting thanks for the ease of communication, timely updates, and a team approach to resident care. The sentiment is that Sumter East has cultivated an environment where residents feel cared for and where family members can trust that their loved ones are receiving attentive assistance. The overall tone from many of these comments is one of appreciation for the personnel, the process, and the sense that Sumter East treats residents with dignity and respect.

Not all feedback is uniformly positive, however. A substantial minority of reviews raise serious concerns about the quality of care. One reviewer bluntly states, "This place is HORRIBLE they should be closed down," detailing missed medications, incorrect dosages, and dangerous medication errors, along with reports that a resident did not receive needed medical attention, skin care, or proper assistance with toileting. Allegations include medication administration errors, administration of medicines to which a resident was allergic, and delays in physician, physical therapy, and social work involvement. Maintenance issues are also mentioned, including a problem with bugs that residents and families found troubling. This single, strongly negative review contrasts sharply with the others, highlighting the possibility of significant variability in experiences at the facility.

There are also mentions of operational and administrative concerns that affect perception. One review describes being unpaid for services since January, suggesting financial or administrative friction that can color the overall experience. Another comment reflects a sense of frustration about the facility's performance, with someone noting a lack of coordination and professional gaps that contributed to a negative impression. While some reviewers acknowledge the facility's physical cleanliness and bright environment, these concerns remind readers that not every experience aligns with the high praise offered by others.

Taken together, the collected reflections paint a nuanced portrait. Sumter East is described by many as a place where dedicated staff, strong leadership in therapy and administration, and a vibrant activity program come together to create a supportive, engaging living environment for residents. The presence of compassionate caregivers, responsive front-desk staff, and a demonstrated commitment to rehabilitation and family communication stands out as a recurring strength. At the same time, the more critical feedback underscores that, as with many facilities, there can be gaps in care, communication, and operations that require attention. The overall message is that Sumter East has much to offer - a warm, energetic setting with plenty of individualized attention and high-quality interpersonal care - while also facing the kinds of challenges that can accompany complex health and elder-care environments.

This part of Sumter, South Carolina offers a convenient and diverse range of amenities for seniors looking to settle in the area. With a variety of restaurants such as Angel's Mexican Restaurant and Thai House Buffet & Sushi Bar within close proximity, residents can enjoy delicious dining options without having to travel far. Additionally, there are several places of worship nearby including Trinity United Methodist Church and First Baptist Church for those seeking spiritual fulfillment. For medical needs, there are multiple physicians' offices and pharmacies like Colonial Urgent Care and Walmart Pharmacy available for easy access to healthcare services. The presence of Tuomey Regional Medical Center ensures that residents have reliable hospital care within reach. Furthermore, entertainment options include GTC Beacon Sumter Cinemas for movie enthusiasts, while parks like Sumter Historic District offer outdoor recreational opportunities. Overall, this area provides a well-rounded community with essential services tailored to meet the needs of seniors looking for a comfortable and convenient living environment.

Restaurants

• Angel's Mexican Restaurant (0.1 miles)
• Captain D's (0.2 miles)
• Hibachi Grill (1.1 miles)
• Murray's Donuts (1.1 miles)
• Thai House Buffet & Sushi Bar (1.1 miles)
• King Wok (1.2 miles)
• Bojangles' Famous Chicken 'n Biscuits (1.2 miles)

Places of Worship

• General Conference Of Seventh-Day Adventists (0.4 miles)
• Harmony Church (1 miles)
• New Fellowship Covenant Ministry (1.8 miles)
• Trinity United Methodist Church (1.8 miles)
• Brookhollow Place (1.9 miles)
• First Baptist Church (1.9 miles)
• Prayer-A-Day Service (1.9 miles)

Physicians

• Colonial Urgent Care (0.8 miles)
• Colonial Family Practice (0.8 miles)
• Dermotology & Skin Surgery (0.8 miles)
• Sumter Medical Consultants (0.8 miles)
• Santee Hematology & Oncology (1 miles)
• Sumter Occumed (1 miles)
• Sandhills Medical Foundation (1.1 miles)

Pharmacies

• Colonial Pharmacy Rx (0.8 miles)
• Sup Rx Pharmacy (1.1 miles)
• Walmart Pharmacy (1.1 miles)
• Piggly Wiggly Central (1.1 miles)
• Walgreens (1.2 miles)
• Prescriptions (1.3 miles)
• Octapharma Plasma (1.5 miles)

Hospitals

• Tuomey Regional Medical Center (0.8 miles)
• Tuomey Healthcare System (1.7 miles)
• Tuomey Foundation (1.8 miles)

Theaters

• GTC Beacon Sumter Cinemas (1.4 miles)

Transportation

• L A Leasing (1.8 miles)

Parks

• Sumter Historic District (1.9 miles)
• Jenkins Center (2.1 miles)

Cafes

• Bt Variety Store & Cafe (2.1 miles)