Nhc Healthcare - North Augusta
Save350 Austin Graybill, North Augusta, SC 29841
For more information about senior living options: (844) 490-3973
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The staff at NHC North Augusta are kind, supportive, and helpful in every aspect of care. The facility's professionalism is stellar. Deseree, Yolanda, Crystal, and Kacy provided care that helped the patient during recovery. The staff are professional, helpful, and friendly, with ongoing communication throughout the stay. Deseree, the social worker, was consistently available and friendly. The facility is highly recommended and regarded as the best in the CSRA area. CNAs and nurses have worked extremely hard to uplift patients' spirits and reassure families. The medical professionals are patient and consistently display care and a positive demeanor.
The staff allegedly sedate elderly residents with sleeping meds every day to calm the entire facility. Management is described as terrible and not truly caring for residents. The food is described as not fit for a dog, nutritionally poor and disgusting. A family member waited 15 days for a catheter change and hours past the time to receive medications, indicating serious delays in care. Doctors visit infrequently (about once a week), and coordination for wounds/antibiotics was poor, leading to infection. The facility is labeled a "horrible death place" and not fit for loved ones. It's claimed that 90% of CNAs do not belong there and that many CNAs are not capable of proper elderly or post-surgical care. The administration is described as unprofessional and disrespectful, with rude behavior toward families. Staff did not follow medical orders (e.g., ice packs, hydration), contributing to a major infection requiring surgery. The facility did not test visitors during the pandemic, raising safety concerns. Viewers urge others not to send loved ones there, calling the facility not fit to operate. There are communication breakdowns, including failed attempts to reach the charge nurse and long delays in getting information.In North Augusta, the experiences shared about NHC are a tapestry of warmth and worry, with many residents and families praising the people who deliver day-to-day care even as they point to ongoing concerns about leadership, processes, and safety. Across multiple testimonials, the staff are frequently described as kind, supportive, and incredibly patient. Families emphasize that the facility feels clean and comfortable, and that the care team often communicates well and goes above and beyond to help loved ones adjust after surgery or during rehabilitation. The positive notes often spotlight individual staff members by name, painting a picture of a facility where devoted caregivers can make a meaningful difference in a resident's stay.
Several reviews highlight standout moments with specific staff members who become trusted points of contact. Desir?e the Social Worker is repeatedly praised for being accessible and helpful, and Holly Harbin (the administrator) is recognized, along with the RN staff, the wound care team, CNAs, and therapists, for their professionalism and willingness to assist families navigating complex care needs. Names such as Deseree (also spelled Deseree the case worker), Delany (admin staff), and familiar caregivers like Yolanda, Crystal, and Kacy appear as anchors of compassion. Comments frequently note that these workers helped keep lines of communication open during a stay, and that the teamwork extended from clinical staff to transportation coordinators and the salon staff, all contributing to a sense of being cared for like family.
On the flip side, the reviews include sharp criticisms aimed at management and systemic operations within the facility. A recurring thread describes an impression that leadership may lack responsiveness or professionalism at times, with some patients and families feeling that unit management does not treat loved ones with sufficient respect. One reviewer explicitly called out a unit manager by name as unprofessional and dismissive, expressing that the facility needs to "do better and act like if these were your parents or loved ones." This tension between excellent direct care from front-line staff and perceived shortcomings in administrative leadership appears repeatedly, suggesting that the day-to-day care can be strong even when governance and accountability feel fragile to those observing.
Care quality and responsiveness are other central points of contention. Several accounts describe significant delays in essential nursing tasks, wound care, and medication management. One account described a surgical wound not being addressed promptly, with a nurse limited by weekend coverage and a doctor's infrequent visits contributing to delayed interventions. Instances of delayed catheter changes, delayed "ice pack every four hours" orders, and hydration concerns are described in ways that underscore fears about patient safety and the potential consequences of slow responses. The ratio of CNAs to residents is called into question by multiple reviewers, with anecdotes of "CNA for 20 patients" contrasting with regulatory expectations, fueling concerns about whether residents receive timely assistance with basic needs like toileting and bathroom services.
A thread tied to these care delivery concerns is the patient experience around infection control and discharge planning. Several reviews recount serious adverse events that purportedly stemmed from lapses in care, including infections reaching the level of MRSA and the need for additional hospitalizations after discharge. The narrative includes frustration about discharge decisions and antibiotic coverage that some families felt was insufficient, highlighting a fear that gaps in oversight could escalate into medical emergencies. These stories are paired with memories of families feeling compelled to intervene and advocate strongly on behalf of their loved ones, including direct efforts to address problems with the wound care team and doctor availability.
Communication and the broader experience of navigating care during the pandemic form another axis of opinion. Some reviewers acknowledge the extraordinary effort of CNAs and nurses who worked through the challenges of COVID-19, praising their resilience and the effort to uplift patient spirits during a tense period. Others describe communication breakdowns, such as difficulty reaching the charge nurse or administrators and situations where families felt left in the dark about their loved one's status. The tension between acknowledging frontline dedication and calling out systemic communication gaps appears to color many accounts, illustrating a facility where empathy and exhaustion intersect in complex ways.
The sentiment about the facility's environment and services is not monolithic. While many mention that the space is clean, comfortable, and that the food reaches a level of satisfaction - at least for some residents - others launch pointed criticisms about the quality and nutritional value of meals. One reviewer even describes the food as not fit for a dog, a stark contrast to others who remember meals as a highlight of their loved one's day. In addition, there are mentions of ancillary services like the hair salon and transportation coordination receiving positive attention, reinforcing that the facility offers a range of supportive services beyond just medical care.
Taken together, these reviews reveal a complex portrait of NHC North Augusta. The facility is described by many as a place where some staff members embody genuine care and dedication, delivering compassionate, professional support that families deeply appreciate. Yet there are persistent, loud concerns about management, patient safety, staffing adequacy, timely interventions, and the consistency of care across different shifts and departments. The strongest calls for improvement focus on leadership accountability, better adherence to physician orders and infection control practices, more reliable communication channels with families, and ensuring staffing ratios that meet residents' daily needs. In the end, the picture is nuanced: a facility capable of extraordinary compassion through its frontline teams, but one that also requires meaningful changes at the administrative level to ensure every resident receives consistently safe, responsive, and respectful care.
192 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Bush (13 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Nhc Healthcare - North Augusta is an assisted living community located in the beautiful city of North Augusta, SC. Our community offers a wide range of amenities and care services to ensure that our residents live a comfortable and fulfilling lifestyle.
Our amenities include a beauty salon where residents can enjoy pampering themselves, cable or satellite TV for entertainment purposes, and community-operated transportation for easy access to nearby attractions. We also have a computer center and Wi-Fi/high-speed internet to keep residents connected with their loved ones. Our dining room provides restaurant-style dining with nutritious meals prepared by our staff, and special dietary restrictions are accommodated. Additionally, we have a fully furnished facility with private bathrooms and housekeeping services.
To promote physical well-being, we offer a fitness room and outdoor space for exercise and relaxation. Our gaming room provides opportunities for recreation and socialization. For mental stimulation, we have a small library where residents can indulge in reading. Other amenities include move-in coordination assistance, telephone services, transportation arrangements (non-medical), transportation to doctors' appointments, and on-site wellness center.
Our 24-hour call system ensures that help is always available whenever needed, while our trained staff provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is provided to ensure that residents receive their medications on time. We also offer a mental wellness program to support the emotional well-being of our residents.
In terms of location convenience, there are multiple cafes, parks, pharmacies, physicians' offices, restaurants, and places of worship located near our community.
At Nhc Healthcare - North Augusta, we strive to create a warm and welcoming environment where residents can live comfortably while receiving the care they need.
Nhc Healthcare - North Augusta is located at 350 Austin Graybill, North Augusta, SC 29841 in Edgefield County, South Carolina
Nhc Healthcare - North Augusta on seniors.fyi includes 5 photos including images showing bedroom, exercise equipment, interior, healthcare, gym, workout room, fitness, physical therapy, and more.
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