1200 Talisman Dr, North Augusta, SC 29841
For more information about senior living options: (844) 490-3973
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The facility is described as the most pleasant, professional, and accommodating the reviewer has seen, with a welcoming tour and a clean, exceptional environment. The staff are exceptional, with a caring atmosphere and phenomenal facilities. PruittHealth North Augusta is noted for care and compassion that families appreciate. Dee Dee and Tracey, two CNAs, are highlighted as amazing. The facility is immaculate and odor-free, with helpful, courteous staff. The director of nursing is extremely kind and the administrator is knowledgeable. The leadership at PruittHealth North Augusta is like family; Ashlyn is caring, sweet, and compassionate. The team is amazing and a true gift to the community.
There was poor communication between staff and the resident's family, with insufficient one-on-one attention. Families felt they were bullied into choosing the facility, being told they would go home if they didn't. The air conditioning was not working during a visit. A patient was discharged home without the proper oxygen equipment, and the family was not informed promptly. A TV changer was allegedly stolen, leaving the resident with no TV to watch. A nurse left a resident on a mattress with a thin blanket, with no sheets or clothes. Some staff were described as having nasty attitudes and little patience with residents who cannot do for themselves. There was no outside seating area for visitors to sit with a patient. The administrator was accused of prioritizing conversations about cats over addressing family concerns. It had been about a week since a mother was discharged, and there had been no phone calls, acknowledgement, or apology.PruittHealth North Augusta draws a wide range of feelings from families and visitors. For some, it has been a place of comfort and genuine care, a clean and welcoming environment where staff go above and beyond to know residents and their families. For others, the experience has been mixed, with concerns about communication, safety, and how quickly issues get addressed. Taken together, the notes paint a picture of a facility that many people trust and respect in some moments, while also leaving others frustrated and worried about important details like updates, safety, and discharge planning.
Many reviewers sing the praises of the facility's atmosphere and the people who work there. Commenters describe it as one of the most pleasant and accommodating places they've encountered, with a clean, odor-free environment that feels like home rather than a typical nursing home. The staff are frequently described as caring, courteous, and dedicated, with CNAs singled out for their kindness and hands-on support. Names such as Dee Dee, Tracey, and Kisha appear repeatedly as examples of staff who go the extra mile, quickly respond to concerns, and treat residents and families with respect and empathy. Administrators and the leadership team - often highlighted as supportive, knowledgeable, and accessible - are credited with creating a team-driven culture focused on good outcomes for residents.
Communication is a recurring theme, but it comes with both commendations and cautions. A number of families report excellent communication: staff who take the time to speak with relatives, coordinate admissions smoothly, and ensure that everything is correct for a loved one's care plan. Phrases like "the communication and making sure everything was correct" and "Ms. Kisha was an over-the-top professional and quick to respond" reflect positive interactions that make families feel connected and informed. On the other hand, several accounts describe frustrating lapses: not being notified when a family member was moved to ICU, delays in calling or updating families about serious changes, and general concerns about how information is relayed. Some reviewers recount discharges or care changes that felt abrupt or inadequately communicated, leaving families anxious and scrambling to verify next steps.
The facility's strengths are highlighted not only in staff warmth but in the tangible positives of the environment and programming. Reviewers frequently mention that the facility is immaculate and well-maintained, with well-run operations and a lively, positive energy among residents and staff. The food is described as tasty, and activities and team-based care are praised as evidence of a vibrant, resident-centered approach. Commentators note that the leadership, including the administrator and director of nursing, works in concert with the team to support both residents and their families, reinforcing a culture of teamwork and compassion. The sense that the leadership treats residents like family is echoed by several voices, contributing to a generally hopeful impression of the care community.
Yet the reviews also reflect real and serious concerns that deserve attention. A number of families describe distressing experiences around safety, discharge planning, and staffing. Specific incidents are cited - things like a relative with oxygen needs being sent home without proper equipment, or gaps in medication management that affected a resident's condition. Others recount discharges without timely communication or appropriate follow-up, and some describe feeling that certain staff members or administrators were dismissive or unresponsive during critical moments. There are mentions of equipment issues (such as a bed in need of repair) and environmental concerns (like the lack of outdoor seating areas for visits) that can compound worry for families already dealing with distance and uncertainty. A few reviews convey a sense of being pushed to choose this facility under pressure, which adds to the emotional strain families experience.
In sum, PruittHealth North Augusta emerges as a place with many strengths and a strong, compassionate staff core. Families repeatedly praise the cleanliness, the home-like feel, and the genuine care shown by CNAs, nurses, and administrators. The facility is celebrated for its positive atmosphere, responsive caregivers, and the many moments when communication and coordination shine. At the same time, the collection of reviews does not shy away from important cautions: when communication falters, when discharge planning feels uneven, or when safety and daily operations don't align with family expectations, frustrations can run high. The overall sense is that this is a facility capable of excellent care and warmth, with a solid foundation to build on, but that ongoing attention to communication, safety checks, and transparent updates will be essential to meet every family's needs as they navigate the difficult journey of care for a loved one.
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Bush (10 miles away)
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.Crothall Healthcare in North Augusta, SC is a vibrant assisted living community that offers a wide range of amenities and care services to its residents. Our community understands the importance of spiritual nourishment, which is why we provide devotional services off-site for our residents. Additionally, we have indoor common areas where residents can socialize and engage in various activities.
When it comes to care services, we specialize in diabetic care. Our dedicated team of caregivers is trained to provide personalized attention and assistance to residents with diabetes, ensuring they receive the proper monitoring and support for their condition.
At Crothall Healthcare, we believe in promoting an active and fulfilling lifestyle for our residents. We organize devotional activities offsite to cater to the religious needs of our diverse population. These activities allow our residents to connect with their faith communities and maintain their spiritual wellbeing.
Located in a thriving neighborhood, our community benefits from its proximity to various amenities. Residents have easy access to three cafes nearby, perfect for enjoying a cup of coffee or meeting friends for a casual meal. Two parks nearby offer opportunities for outdoor recreation and relaxation. In addition, there are numerous pharmacies and physicians nearby that provide convenient healthcare services to our residents.
For those who enjoy dining out or exploring different cuisines, there are plenty of restaurants nearby offering diverse culinary options. Whether it's a casual dinner with family or an intimate meal with friends, residents can find delicious food just minutes away from our community. Furthermore, there is also a theater nearby for those who appreciate the arts and entertainment.
Lastly, the close proximity of eight hospitals ensures that prompt medical attention is readily available when needed.
At Crothall Healthcare in North Augusta, SC, we strive to create an inclusive and nurturing environment where each resident's physical, emotional, and spiritual needs are met with utmost care and compassion.
Crothall Healthcare is located at 1200 Talisman Dr, North Augusta, SC 29841 in Edgefield County, South Carolina
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