Aldrich's Community Care Home

Pros

• Kristen was very nice and friendly.
• Kristen, her nurse, was awesome, very personable and answered our questions.
• Jimmy (LPN) and Stephanie (Speech Therapist) were commended for their jobs well done.
• Jimmy, the nurse on his wing, was prompt when called and took care to ensure requests were met.
• Karen R. did a fantastic job of making my dad and the entire family feel like family at the facility.
• Aiken Rehab cared for my dad and the staff truly care and put patients' best interests first.
• Wonderful staff and always impressed with the kindness shown to myself and residents.

Cons

• The facility is described as one of the worst rehabilitation centers, with belongings repeatedly lost.
• Personal belongings labeled with residents' names reportedly go missing.
• Care is inconsistent and sometimes below par, with safety lapses like patients falling due to improper support.
• Staff reportedly rarely answer the phone, hindering communication with families.
• Residents have been left in "timeout" at the nurse's station with oxygen turned off, which is unacceptable.
• Some staff members are perceived as unprofessional and disclose personal information on the job.
• The cleanliness is poor; trash on the floor and overall sanitation are lacking, making it feel more like a nursing home than a rehab facility.
• Basic needs such as clean hair and proper garments are not promptly addressed, compromising patient dignity.
• The exterior and parking areas are in disrepair and in need of upgrades.
• The phone system is inadequate; there are no in-room phones, and calls often go unanswered for days.
• Infection control appears lax, with signs of COVID in the building and inconsistent mask usage.
• Communication with families is not transparent or responsive.

Review

Experiences at this rehab center run the gamut from heartfelt appreciation to deep frustration, and the stories shared by families paint a picture of a facility that can be both compassionate and chaotic in equal measure. In one corner, visitors praise staff members who go the extra mile, forming genuine connections with patients and families. In another corner, families describe missing personal belongings, inconsistent care, and a sense that safety and dignity sometimes take a backseat to volume and routine. Taken together, these reviews reveal a facility that is not consistently reliable, even as it can be a place where a few dedicated caregivers make a real positive impact.

A persistent thread among the most upsetting accounts is the handling of personal belongings. Families report that clothing, nightgowns, and other items - each labeled with the patient's name - have vanished or been misplaced, sometimes after being promised that items would be washed or cared for. The loss of a hand-sewn "stuffy" meant to bring luck, and other small comforts, amplifies the sense that patients' dignity and individuality are overlooked in the shuffle of day-to-day routines. When insurance covers the stay, some families express relief that their loved ones are there; otherwise, the losses would sting even more. This combination of missing items and inconsistent accountability leaves families feeling powerless and frustrated.

Care quality and safety concerns appear repeatedly and are difficult to overlook. Several accounts describe patients falling or being improperly supported, with wedges not used on both sides or patients not propped correctly in wheels. There are complaints about oxygen management and the provocative impression that while therapy and activity are a part of the program, basic safety practices aren't always in place. One extended story recounts an interaction with a nurse who claimed a patient had hit her, when the patient - who required oxygen - was said to be off his concentrator for long periods. The impression left is that some staff may at times appear to misinterpret or miscommunicate patient needs, which can undermine trust at a moment when families are most anxious about a relative's welfare.

Notwithstanding the troubling anecdotes, there are many glowing testimonies about specific staff members who clearly care deeply about patients. Kristen is frequently described as friendly, personable, and capable of putting families at ease. A therapist, Stephanie, and a nurse named Jimmy (an LPN) receive high praise for professionalism and responsiveness, with families noting that Jimmy "took care of" requests promptly and that Stephanie's therapy sessions were meaningful. Karen R. is celebrated for making families feel welcome and involved, helping both patients and their relatives feel included in the care plan. These positive experiences show that, when individual caregivers are present and attentive, the facility can deliver compassionate, patient-centered care.

Cleanliness and facility upkeep emerge as another area of concern. Reviewers sometimes describe the environment as not very clean and more reminiscent of a nursing home than a modern rehab facility. Exterior conditions - grounds, parking lots, and driveways - are described as being in need of repair or upgrade. Inside, the sense is that cleanliness and organization do not meet the expectations one might have for a rehabilitative hospital setting, contributing to a sense of neglect that can compound the stress families already feel about their loved ones' condition.

Communication with families and transparency about care plans also stand out as recurring issues. Several reviewers criticize a lack of timely communication from administrators, the director of nursing, or social workers. The sentiment is that important information is not conveyed promptly, and in some cases, family members feel they must chase administrators for basic updates. The complaints extend to practical problems such as malfunctioning or outdated phone systems, with calls going unanswered and no reliable way for patients to connect with loved ones who are not physically present. The suggestion that rooms should have phones for patient-to-family contact reflects a longing for closer, more consistent contact during a vulnerable time.

Taken together, the reviews reveal a facility that can feel like two different places depending on who is providing the care and when. Some days and some wings are described as well-managed, with staff who listen, respond, and engage warmly with patients and families. Other days, and other corners of the facility, evoke a sense of systemic gaps: lost belongings, gaps in basic safety practices, cleanliness shortfalls, and communication challenges that leave families worried and disappointed. The mixed nature of these experiences suggests that improvements in process, accountability, and communication could bring the overall experience more in line with the best moments described by patients and their loved ones.

For families considering this rehab center, the takeaway is nuanced. There are clear strengths - dedicated staff who connect with patients, thoughtful therapists and nurses, and moments of real warmth and competence that can brighten a patient's day. Yet there are also persistent concerns about item management, patient safety practices, cleanliness, and the efficiency of communications. Weighing these experiences against the specific needs of a loved one - such as the importance of reliable oxygen management, clear and timely updates, and a clean, well-organized environment - can help families decide whether this facility is the right fit. In the end, the best path forward may involve asking pointed questions about item handling, safety protocols, and how the facility ensures consistent, transparent communication with families to ensure that every patient receives dignified, attentive care.

This part of North Augusta, South Carolina offers convenient access to a variety of essential amenities for seniors. With multiple pharmacies such as Walmart Pharmacy, Walgreens, and CVS Pharmacy within a short driving distance, residents can easily fulfill their medication needs. There are also several dining options nearby including Monterrey Restaurante Mexicano and Chick-Fil-A for enjoyable meals out. For healthcare services, there are reputable physicians' offices like Center For Primary Care and specialized clinics like Hanger Clinic for Prosthetics & Orthotics. Additionally, the area boasts proximity to quality hospitals such as University Hospital and Children's Hospital Of Georgia for comprehensive medical care. Parks like Riverview Park Activities Center provide opportunities for leisurely outdoor activities. Overall, this neighborhood offers a well-rounded environment with accessible amenities that cater to the needs of senior residents.

Pharmacies

• Walmart Pharmacy (1.5 miles)
• Walgreens (1.6 miles)
• Kroger Pharmacy (1.7 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2 miles)
• Walgreens (3.3 miles)

Restaurants

• Monterrey Restaurante Mexicano (1.5 miles)
• Chick-Fil-A (1.6 miles)
• Diablos (1.6 miles)
• Sonic Drive-In (1.6 miles)
• Zaxby's (1.6 miles)
• Burger King (1.6 miles)
• Wingstop (1.7 miles)

Cafes

• Starbucks (1.6 miles)
• Buona Caffe Artisan Roasted Coffee (4.7 miles)
• Starbucks (5.2 miles)

Physicians

• Center For Primary Care (1.9 miles)
• Center for Oral & Maxillofacial Surgery (2 miles)
• Christ Community Center (2.5 miles)
• Hanger Clinic: Prosthetics & Orthotics (3.3 miles)
• Medex Associates (3.4 miles)
• Augusta Arthritis Center (3.4 miles)
• Augusta Developmental Specialists (3.4 miles)

Parks

• Riverview Park Activities Center (3.3 miles)
• Eisenhower Park (4.4 miles)

Hospitals

• Univetsity Hospital POB II (3.5 miles)
• University Hospital (3.6 miles)
• University Hospital Heart and Vascular Institute (3.7 miles)
• Select Specialty Hospital Augusta (3.8 miles)
• Children's Hospital Of Georgia (3.8 miles)
• Charlie Norwood VA Hospital Augusta (3.8 miles)
• Georgia Cancer Center (3.8 miles)

Theaters

• GTC Riverwatch 12 Cinemas (5.2 miles)