Sandpiper Post Acute in Mount Pleasant, SC

Pros

• The staff across departments are described as caring and professional.
• Ashley Green is praised for being helpful, professional, and easy to work with during transitions.
• The therapy teams (PT/OT/Speech) are outstanding and provide one-on-one attention.
• The nurses, CNAs, and activity staff consistently show compassion and dedication to residents.
• The kitchen team is noted for excellent meals, with standout dishes highlighted.
• The facility has made visible improvements under current leadership and administration.

Cons

• The administration mishandles insurance issues and refunds.
• Rooms are dirty and roaches have been reported.
• Communication with families is poor and difficult to reach.
• Staff are overworked and lack consistent, one-on-one care.
• Safety and cleanliness concerns exist, including nonfunctional toilets and inadequate staffing for patient needs.
• Food quality is poor and meals are inconsistent.
• Bedbugs have been reported on the premises.
• The facility has a history of health-inspection violations and regulatory concerns.
• Some reviews describe wounds, infections, or worse outcomes attributed to lapses in care.

Review

Sandpiper Post Acute in Mount Pleasant is best suited for families prioritizing aggressive rehabilitation and personal attention from frontline caregivers, especially after surgery or acute illness. The facility often attracts residents who need focused physical therapy, occupational therapy, and speech therapy, delivered with a hands-on approach. When the goal is to regain independence quickly, and there is a willingness to supervise care and advocate for a loved one, Sandpiper can be a strong fit. The rehab team - PT, OT, and speech - receives frequent praise from families who see tangible progress, and several nurses and aides are repeatedly credited for genuine concern and consistent effort. The setting's size and location near Charleston also suit families seeking access and continuity during recovery.

Those weighing alternatives should note warnings that consistently emerge in this community's reviews. If reliable administrative performance, transparent billing, and spotless, well-maintained facilities are nonnegotiable, this may not be the right choice. Several families report unresolved insurance questions, delayed refunds, and difficulty obtaining bills or documentation after a loved one leaves. Communication can be inconsistent, with phones and updates not always accessible when needed. For families who require dependable, 24/7 oversight with a predictable, orderly environment, it is prudent to explore other options before committing to a long-term stay.

The strongest positives center on therapy quality and compassionate front-line care, which often offset several drawbacks in small-to-mid-term rehab scenarios. A notable portion of residents praise one-on-one attention from therapists who tailor programs to individual needs, along with nurses and CNAs who demonstrate real kindness and dedication. Wound care and other skilled services are highlighted by families who saw meaningful improvement under attentive therapy, and several admissions and discharge coordinators are singled out for professionalism and clarity during transitions. In these cases, progress and comfort come from the therapy-driven cadence of care, reinforced by staff who treat residents like family.

Yet the cons are persistent and serious enough to influence decision-making. Administrative chaos appears repeatedly - billing mistakes, delayed refunds, and difficulty obtaining documentation - creating real stress for families already navigating medical concerns. Facility maintenance and cleanliness are other frequent concerns, with reports of dirty rooms, roaches in some areas, and outdated infrastructure. Communication gaps and inconsistent staff continuity compound these issues, leaving families anxious about updates, care plans, and timely responses to questions or crises. In the most troubling testimonials, patients' safety and comfort appear compromised by staffing gaps, miscommunications, or delayed attention to urgent needs.

To navigate these realities, prospective families should demand concrete safeguards before admission. Request a detailed, written plan for insurance processing and refunds, and confirm who will be the primary contact for daily updates. Tour rooms and common areas with a critical eye for cleanliness and safety, and ask to meet the therapy lead, the wound-care nurse, and the discharge planner to understand how care will be coordinated across shifts. Check recent state health inspections and CDC-style infection-control practices, and insist on a transparent set of daily progress notes and timely notifications for any changes in care. It is essential to establish a clear escalation path if concerns arise long after the initial move-in.

In the end, Sandpiper Post Acute can deliver excellent rehabilitation and heartfelt, person-centered care for residents who are actively supervised by engaged families and are prepared to advocate for themselves. The ecology of care - the therapists, nurses, and some administrators - can drive strong outcomes and positive experiences, particularly in post-surgical recovery or wound-healing scenarios. However, the facility's history of administrative friction, cleanliness complaints, and inconsistent communication cannot be dismissed. For families with the appetite and bandwidth to stay vigilant, it remains a viable option; for those seeking a consistently seamless, low-stress experience with minimal family involvement, exploring higher-rated facilities may be the wiser course.

This part of Mount Pleasant, South Carolina offers a convenient and accessible location for senior living. With a variety of physicians and imaging specialists in close proximity, residents can easily access medical care. Nearby hospitals such as East Cooper Medical Center and Kindred Hospital Charleston provide additional peace of mind for seniors. Pharmacies like CVS and Walgreens are also conveniently located for medication needs. In terms of dining options, there are several restaurants ranging from fast food to upscale dining within a short distance. Parks such as Palmetto Islands County Park and Mount Pleasant Memorial Waterfront Park offer opportunities for outdoor recreation and relaxation. Overall, this area provides a range of amenities that cater to the needs and interests of older adults looking for a comfortable living environment.

Physicians

• Imaging Specialists of Charleston (0.2 miles)
• Southern Orthopedics and Sports Medicine (0.3 miles)
• St Luke's Family Practice (0.6 miles)
• Orthopaedic Specialists of Charleston PA (0.6 miles)
• Southern Orthopedics (0.6 miles)
• Harvey Tracy S MD (0.6 miles)
• East Cooper Plastic Surgery (0.6 miles)

Hospitals

• East Cooper Medical Center (0.3 miles)
• Kindred Hospital Charleston (0.7 miles)
• Hollings Cancer Center Mt. Pleasant (0.7 miles)
• Mount Pleasant Hospital (6 miles)

Pharmacies

• CVS Pharmacy (0.4 miles)
• Walgreens (0.9 miles)
• Bi-Lo Buy Bye by Bilo Buylow L (1.3 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2 miles)
• Tidewater Pharmacy, Compounding and Medical Supply (2.6 miles)

Restaurants

• Raising Cane's Chicken Fingers (0.7 miles)
• Kairos Greek Kitchen (0.8 miles)
• Locals Bar (1.3 miles)
• Chick-Fil-A (1.3 miles)
• Chick-Fil-A (1.6 miles)
• Page S Okra Grill (2.8 miles)
• Saltwater Cowboys (2.9 miles)

Cafes

• Second State Coffee (1.9 miles)
• Starbucks (4.6 miles)
• Off Track Ice Cream (5.8 miles)
• Babas on Cannon (5.9 miles)
• The Daily (5.9 miles)

Parks

• Palmetto Islands County Park (1.9 miles)
• I'on Village (2.1 miles)
• The Old Village Landing (2.7 miles)
• Mount Pleasant Memorial Waterfront Park (3.5 miles)
• Isle of Palms County Park (4.2 miles)
• Governers Park (4.4 miles)
• Gadsdenboro Park (5.2 miles)

Transportation

• Charleston Visitor Center Bus Shed (5.7 miles)