FirstLight Home Care of Charleston, SC

Pros

• The administration at FirstLight Home Care excels in scheduling and is able to adapt quickly when needed.
• They demonstrate great flexibility regarding cancellation times, making it easier for clients.
• Overall, the reviewer would recommend FirstLight Home Care to others due to their positive experiences with the administration.

Cons

• The quality of care provided by FirstLight Home Care is inconsistent, with inadequate attention given to cleanliness in the living environment.
• There are serious hygiene issues, such as fecal matter present in the bed and unaddressed plumbing problems.
• Residents are subjected to unsanitary conditions, including dirt and blood on curtains.
• The presence of alcohol consumption among residents raises concerns about overall care and supervision.
• Promises to change soiled linens were repeatedly unfulfilled, indicating a lack of follow-through on commitments made by staff.

Review

In today’s healthcare landscape, finding the right home care service can be a daunting task. This is especially true for families seeking assistance for their loved ones. One reviewer shared their positive experience with FirstLight Home Care, emphasizing the administration's proficiency in managing schedules and their flexibility in accommodating last-minute changes. The reviewer appreciated how willing the staff were to adapt to individual needs, which often comes as a relief to families dealing with the complexities of caregiving. They highlighted that cancellation policies were reasonable, reflecting an understanding that circumstances can shift unexpectedly.

Despite this favorable account of FirstLight Home Care's organizational skills and customer service, another review paints a starkly different picture of the living conditions within the facility. This contrasting perspective raises serious concerns about hygiene and overall care quality provided to residents. One troubling observation noted was the presence of fecal matter in beds—an alarming indication that basic sanitation practices may be severely lacking. The reviewer mentioned that despite repeated assurances from staff regarding changing linens, such promises remained unfulfilled on multiple occasions, leading to a compromised environment for residents.

The issue at hand does not end with unsanitary bedding; plumbing problems also surfaced within this facility. Individuals reported facing recurring toilet issues where flushing multiple times resulted in persistent items remaining in the bowl, highlighting a significant failure in maintaining adequate plumbing standards essential for health and safety. Such situations can create unpleasant experiences not only for those needing care but also leave family members feeling anxious about their loved one's wellbeing.

Moreover, there were additional alarming observations concerning safety and decorum within the establishment. It was reported that residents had access to alcohol, raising questions about responsible management of vulnerable individuals who may struggle with substance control or dependencies. On top of these already concerning issues, the presence of dirt and blood on curtains further exacerbated fears regarding cleanliness and care principles upheld by this facility.

The juxtaposition between these two reviews raises critical questions about establishing consistency in caregiving services and ensuring fundamental standards are met across all areas within assisted living environments. While some aspects demonstrated commendable administrative support at FirstLight Home Care—such as adept scheduling—the negative implications from unsanitary living conditions cannot be overlooked when evaluating an organization meant to provide compassionate care.

Ultimately, prospective clients must weigh both sides before making a decision regarding home care services or assisted living options like FirstLight Home Care. Families deserve peace of mind knowing their loved ones are safe and well cared for rather than subjected to inadequate hygiene or unsafe alcohol consumption practices alongside poor plumbing maintenance. When selecting home care services intended for vulnerable populations—elderly individuals requiring assistance—it's essential to critically assess both the operational strengths highlighted by some reviewers while remaining vigilant against concerning elements detailed by others.

Physicians

• Imaging Specialists of Charleston (0.2 miles)
• Southern Orthopedics and Sports Medicine (0.3 miles)
• St Luke's Family Practice (0.6 miles)
• Orthopaedic Specialists of Charleston PA (0.6 miles)
• Southern Orthopedics (0.6 miles)
• Harvey Tracy S MD (0.6 miles)
• East Cooper Plastic Surgery (0.6 miles)

Hospitals

• East Cooper Medical Center (0.3 miles)
• Kindred Hospital Charleston (0.7 miles)
• Hollings Cancer Center Mt. Pleasant (0.7 miles)

Pharmacies

• CVS Pharmacy (0.5 miles)
• Walgreens (0.9 miles)
• Bi-Lo Buy Bye by Bilo Buylow L (1.4 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2 miles)
• Tidewater Pharmacy, Compounding and Medical Supply (2.6 miles)

Restaurants

• Raising Cane's Chicken Fingers (0.8 miles)
• Kairos Greek Kitchen (0.8 miles)
• Locals Bar (1.2 miles)
• Chick-Fil-A (1.3 miles)
• Chick-Fil-A (1.6 miles)
• Page S Okra Grill (2.7 miles)
• Saltwater Cowboys (2.9 miles)

Cafes

• Second State Coffee (1.9 miles)
• Starbucks (4.6 miles)
• Off Track Ice Cream (5.8 miles)
• Babas on Cannon (5.9 miles)
• The Daily (5.9 miles)

Parks

• Palmetto Islands County Park (2 miles)
• I'on Village (2.1 miles)
• The Old Village Landing (2.7 miles)
• Mount Pleasant Memorial Waterfront Park (3.5 miles)
• Isle of Palms County Park (4.1 miles)
• Governers Park (4.4 miles)
• Gadsdenboro Park (5.2 miles)

Transportation

• Charleston Visitor Center Bus Shed (5.7 miles)