1137 Sam Rittenburg Boulevard, Charleston, SC 29407
For more information about senior living options: (844) 490-3973
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The facility has an outstanding team, and the staff are helpful and knowledgeable from admission to discharge. The OT and PT departments guide patients with achievable goals and tailor plans to individuals. The staff across roles were unbelievably kind and caring. It is one of the best rehab facilities the reviewer has seen, with great care. The nurses are very caring, the physical therapy staff are wonderful, and the caregivers are kind and helpful. The mother stated that if she needed rehab again, she would return to Heartland. The therapist Jim is the best, and patients are recovering well at home.
They described the care as horrible, with hours passing before help arrived and an aide allegedly telling the resident to go in her pants due to staff shortages. There was blood at the top of the bed and no sheet, and the family felt their loved one was not treated properly. They reported no communication about a mother's COVID status, and that visitors could be turned away at the door. Belongings were lost or removed during transfers, including underwear and sports bras. Staff were described as rude and visiting hours overly restrictive. Severe understaffing was noted: one nurse for 24 patients and two CNAs for the same 24, with at least one nurse described as dirty. Disrespectful handling during evacuations was cited, with no condolences and mishandling of a deceased loved one's belongings. The facility was labeled money-hungry and uncaring toward patients.Heartland of West Ashley Rehab and Nursing Center is best suited for families pursuing a post-acute rehab stay where the emphasis is on intensive therapy and where a prepared advocate can oversee day-to-day care. The facility has delivered credible rehabilitation in some instances, with patients reporting meaningful progress from therapy teams that set clear, achievable goals. When a family member can be present, push for timely responses, and demand accountability, the therapy-driven path can yield real gains and a clearer discharge plan. It is not a good fit for those seeking a hands-off, consistent daily care environment, or for residents who require relentless, error-free management of medications and hygiene without vigilant oversight.
Those who should consider alternatives are families needing steady, reliable daily care, vigilant nursing attention, and transparent, proactive communication at all hours. Several reviews describe persistent understaffing, with a single nurse responsible for large patient loads and too few CNAs to meet basic hygiene, mobility, and restroom needs. Medication delays, missed doses, and slow response times surface repeatedly, contributing to safety risks and discomfort. For families with limited ability to supervise or those paying out of pocket without the option to change facilities easily, these gaps become amplified and can undermine trust in overall care.
The facility's notable strengths - especially in rehab - do not fully offset the principal drawbacks. When therapy is staffed and directed with attention to individual goals, patients report meaningful improvements and even successful transitions home. Positive notes highlight dedicated therapists and caring front-line staff who listen, explain plans, and coordinate discharge steps. In those moments, Heartland demonstrates the value a rehab-focused program can deliver. Private rooms and some amenity options also provide a modest level of comfort that can ease the transition from hospital to home. Yet even these positives can be overshadowed by systemic gaps when daily care falters, making consistent quality difficult to rely on.
The most jarring realities in the reviews center on staffing and daily operations. Reports of one nurse for 24 patients, two CNAs for the same caseload, and extended delays to basic needs - hydration, bathroom assistance, and linen changes - paint a picture of a facility that struggles to sustain safe, respectful care at scale. Hygiene and housekeeping concerns, mixed experiences with housekeeping staff, and intermittent cleanliness issues further erode confidence. Communication failures - whether about a resident's condition, medication changes, or discharge instructions - compound the risk, especially during transitions in care or when a loved one is medically fragile. The combination of understaffing, logistics problems, and uneven attention to patient dignity creates a fragile baseline that is easier to destabilize than to stabilize.
For families weighing this option, concrete due diligence matters. Demand current staffing ratios and a guaranteed nurse-to-patient allocation during shifts, and ask for a tour focused on therapy areas, patient rooms, and common spaces to assess cleanliness and equipment. Insist on a formal, written care plan with daily med schedules, pain management strategies, and clear escalation paths when needs are not met. Consider arranging to observe a therapy session and to meet the supervising physician or nurse practitioner. Bring a checklist; monitor whether items brought by families - clothes, personal items, and photos - are treated with respect. Finally, prepare a plan for ongoing advocacy - assign a point person who can communicate with administration, therapy, and nursing staff and who will document concerns promptly.
Ultimately, this community functions best for motivated families who can couple real-time oversight with a rehab-focused trajectory. The therapy team can drive meaningful functional gains and a practical discharge plan when staff are present and responsive. However, the weight of the negatives - chronic understaffing, inconsistent daily care, medication and hygiene lapses, and uneven communication - creates a risk profile that may overwhelm those without strong, sustained advocacy. If a family cannot commit to active monitoring or if certainty in daily caregiving is nonnegotiable, alternatives are strongly advisable. For those who can commit to the right level of involvement, Heartland West Ashley can still offer legitimate rehab value alongside serious caveats.
125 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Charleston AFB International (6 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heartland of West Ashley is a premier assisted living community located in Charleston, SC. Our community offers a wide range of amenities and care services to ensure the comfort and well-being of our residents.
Our residents can enjoy various amenities, including a beauty salon for all their grooming needs, cable or satellite TV for entertainment, and a fully furnished living space for their convenience. We also offer a computer center and Wi-Fi/high-speed internet access for those who wish to stay connected with the digital world.
Residents can savor delicious meals in our dining room with restaurant-style dining. Special dietary restrictions are also catered to, ensuring that everyone's nutritional needs are met. For added convenience, we provide housekeeping services to maintain a clean and tidy living environment.
To promote an active and engaging lifestyle, we have a fitness room and wellness center where residents can participate in fitness programs. Our gaming room provides opportunities for recreational activities. Additionally, our small library is perfect for those who enjoy reading.
Transportation arrangements are made for non-medical purposes as well as doctor appointments. Move-in coordination is provided to assist residents during their transition into our community.
In terms of care services, we offer 24-hour call system and supervision to ensure the safety of our residents at all times. Assistance with daily activities such as bathing, dressing, and transfers is readily available. Our trained staff also provides medication management and assistance with meal preparation according to specific dietary requirements.
At Heartland of West Ashley, we prioritize mental wellness by offering a dedicated program. Residents can engage in planned day trips and scheduled daily activities that are tailored to their interests. Resident-run activities also foster socialization within the community.
Conveniently located near various cafes, parks, pharmacies, physicians' offices, restaurants, transportation facilities, places of worship, and hospitals; Heartland of West Ashley ensures easy accessibility to essential services outside the community.
Experience exceptional assisted living care at Heartland of West Ashley, where residents can enjoy a comfortable and engaging lifestyle.
Heartland Of West Ashley Rehab And Nursing Center is located at 1137 Sam Rittenburg Boulevard, Charleston, SC 29407 in Charleston County, South Carolina
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