Heartland Of West Ashley Rehab And Nursing Center

Pros

• The physical therapists at Heartland were patient, compassionate, and didn't give up on the patients, leading to successful rehabilitation.
• The nurses and staff at Heartland consistently took the time to listen to patients and explain their care plans.
• Many family members felt that the caregivers were kind and helpful, contributing to a positive experience for their loved ones.
• A resident expressed satisfaction with the food served at Heartland, noting that they enjoyed most of what was offered.
• One family member highlighted that their elderly mother adjusted well to the facility and found comfort in the care she received.
• The facility provided a variety of activities and amenities for residents, enhancing their overall quality of life.
• A resident appreciated having a private room equipped with ample space and necessary amenities for comfort during their stay.

Cons

• The facility provided horrible care, with staff telling a post-Covid patient to go in her pants due to a lack of help, leading to long waits before being cleaned.
• There was a lack of communication from the institution after a resident's death, resulting in added distress for the family during an already difficult time.
• The immediate removal of personal belongings without consent and damaging family photos caused shock and frustration for the grieving family.
• Hygiene practices were questionable, with reports of staff not washing hands between patients, despite the presence of MRSA precautions.
• There were complaints about poor food quality and impatient treatment from staff towards residents.
• An elderly resident was left in bed all week, unable to participate in activities or meals outside, and personal items like shoes went missing.
• Despite initially positive impressions, there were statements that indicated a need for more staffing at the facility to ensure proper care.

Review

The reviews for Heartland of West Ashley Rehabilitation and Nursing Center present a complex picture of the facility, revealing both commendable aspects and significant shortcomings. Many families have experienced a range of care levels, shedding light on how critical it is to ensure that loved ones receive attentive and compassionate treatment in rehabilitation settings. While some families voiced their appreciation for the positive experiences their relatives had during their stay, others expressed deep dissatisfaction with the care provided.

In particular, one review detailed a distressing experience wherein an individual post-COVID was left waiting long periods after calling for assistance to use the restroom. The lack of adequate staff proved to be problematic, as an aide reportedly told the patient to “go in her pants” due to insufficient personnel availability. Complaints made to management did not result in improvements, leading to feelings of frustration and helplessness among family members who could not remove their loved one without risking an "Against Medical Advice" (AMA) discharge. Such accounts underline the vital importance of staffing ratios in healthcare facilities and how they directly impact patient dignity and well-being.

Another reviewer recounted a devastating loss when their father passed away while at Heartland but felt completely overlooked by the institution during this challenging time. The family experienced insensitivity regarding communications about his death, with no official condolences or guidance offered on handling logistics such as personal belongings or final billing. In what should have been a moment of closure, they were shocked to find his room emptied upon arrival without prior notification—a violation that compounded their grief. This incident starkly highlights how poor administrative communication can exacerbate already painful experiences for families navigating loss.

Despite these negative reports, not all feedback was unflattering; some families shared positive interactions with staff members at Heartland. One reviewer praised the kindness exhibited by everyone from front desk personnel to nurses and therapists during their elderly mother’s rehab following cardiac surgery. Positive comments regarding physical therapy emphasized patience and dedication from therapists who sought tangible improvement while showing empathy toward patients’ challenges. Another review mentioned that after initial apprehension about placement in a rehabilitation facility, a 91-year-old resident began enjoying her time at Heartland, expressing satisfaction with her care and overall environment.

However, even within positive narratives exist concerns regarding consistency in care quality across different experiences noted by family members. Some described unsatisfactory dietary options referred to as “slop,” alongside observations about inadequate hygiene practices among staff despite warning signs for infections like MRSA posted outside certain rooms. These inconsistencies paint an unsettling picture where certain patients are receiving kind care while others feel neglected or poorly treated—a stark contrast that raises questions about operational efficacy in maintaining standards throughout various shifts or departments.

Lastly, numerous instances point towards staffing shortages affecting both patient safety and overall service quality at Heartland of West Ashley Rehabilitation and Nursing Center. Families emphasized that more staff would likely lead to better outcomes; several noted that patients were often left unattended longer than acceptable—compromising essential personal care needs like hydration or timely nursing responses for help. Such factors collectively hindered patient recovery experiences while suggesting that potential residents should thoroughly investigate consistent staffing practices when selecting long-term health facilities.

Overall, these mixed reviews indicate that while some residents may have had satisfactory encounters at Heartland Rehabilitation Center—finding kindness among caregivers—others faced troubling lapses in respect, communication, support systems surrounding death-related logistics, cleanliness protocols within food service areas—and most importantly—the basic human need for prompt attention when calling out for help during vulnerable moments post-surgery or rehabilitation efforts.

Physicians

• Pediaric Gastroenterology and Liver Disease (0.3 miles)
• Harold Dr - Nicolette Harold R Dr Nicolette DO (1.8 miles)
• Dr Cordray's Office (2.4 miles)
• Family First Medical Care (2.6 miles)
• West Ashley Family Medicine (2.7 miles)
• Parkwood Pediatric Group (2.8 miles)
• Harbor Town Pulmonary (2.9 miles)

Pharmacies

• Walgreens (1.8 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (2.9 miles)
• Primary Rx (3 miles)
• Low Country Diagnostics Compounding Lab (3.2 miles)
• Kerr Drug (3.5 miles)

Restaurants

• Edmund's Oast Brewing (2.2 miles)
• Container Bar (2.2 miles)
• Santi's Restaurante Mexicano (2.4 miles)
• Edmund's Oast (2.6 miles)
• Chick-Fil-A (2.9 miles)
• Gene's Haufbrau (2.9 miles)
• The Royal American (3 miles)

Parks

• Hampton Park Dog Run (2.5 miles)
• Brittlebank Park (3 miles)
• West Ashley Park (4 miles)

Cafes

• Panera Bread (3 miles)
• Sightsee (3.2 miles)
• The Daily (3.3 miles)
• Babas on Cannon (3.6 miles)

Places of Worship

• Greek Orthodox Church of the Holy Trinity (3 miles)
• North Charleston United Methodist Church (4 miles)

Hospitals

• Bon Secours St Francis Hospital (3.2 miles)
• Center For Abandoned Cats And Tomatoes (3.3 miles)
• MUSC Ashley River Tower (3.5 miles)
• Roper St Francis Foundation (3.6 miles)
• Musc Shawn Jenkins Children's Hospital (3.6 miles)
• Medical University of South Carolina (3.6 miles)
• Emergency Department, Roper Hospital (3.6 miles)

Transportation

• Charleston Visitor Center Bus Shed (3.9 miles)