Heartland Of West Ashley Rehab And Nursing Center in Charleston, SC

Heartland Of West Ashley Rehab And Nursing Center is a nursing home community in Charleston, SC.

Information last verified:

1137 Sam Rittenburg Boulevard, Charleston, SC 29407

For more information about senior living options: (866) 208-4318

2.4 from 28 reviews
5 stars
7
4 stars
3
3 stars
0
2 stars
2
1 stars
16

Overall Review of Heartland Of West Ashley Rehab And Nursing Center

caveat 6 reviews mention this

Staffing and response time issues

Residents and families describe delays and understaffing that affected basic needs.

Several reviews describe inadequate staffing and slow help when call buttons were used, including long gaps before assistance arrived. Families also mention problems getting timely medication, equipment like a remote, or follow-through on expected doctor and therapy plans. Even amid a few positive experiences, the pattern of missed or delayed care shows up often enough to be a major concern.

common 8 reviews mention this

Therapy progress varies by experience

Therapy is a major part of the rehab experience, with results that range from strong to disappointing.

Many reviewers credit therapy with helping them recover, including physical therapy that felt patient and goal-focused and staff who supported specialized needs. Other reviews say therapy was ineffective or stalled, such as ongoing symptoms without the expected push to adjust care. A few comments also contrast good therapy outcomes with other service problems, suggesting therapy quality doesn’t always translate into consistent day-to-day care.

common 5 reviews mention this

Dining quality is mixed

Dining gets both praise and complaints, depending on the resident and stay.

Some residents and families describe the food as good and say their loved ones ate well, while others call the meals “slop” or describe bad food. A few reviews focus on the dining room itself as a positive, but there are also complaints that residents had to eat in bed. Overall, dining satisfaction appears inconsistent across stays.

caveat 5 reviews mention this

Hygiene and room condition complaints

Multiple reviews raise concerns about cleanliness and overall room condition.

Several reviewers mention hygiene breakdowns, including reports of soiled items, not being washed between patients, and unappealing room conditions. Others describe visible issues like lack of sheets or stains, and at least one review highlights pests and odor. While there are also mentions of cleanliness and housekeeping being better in some cases, complaints about hygiene show up repeatedly enough to be a clear caveat.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.

Features

Housing

  • 125 resident community capacity 125 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Charleston AFB International (6 miles away) Charleston AFB International (6 miles away)
  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Physicians

  • Pediaric Gastroenterology and Liver Disease (0.3 miles)
  • Harold Dr - Nicolette Harold R Dr Nicolette DO (1.8 miles)
  • Dr Cordray's Office (2.4 miles)
  • Family First Medical Care (2.6 miles)
  • West Ashley Family Medicine (2.7 miles)
  • Parkwood Pediatric Group (2.8 miles)
  • Harbor Town Pulmonary (2.9 miles)

Pharmacies

  • Walgreens (1.8 miles)
  • Walgreens (2.3 miles)
  • CVS Pharmacy (2.5 miles)
  • CVS Pharmacy (2.9 miles)
  • Primary Rx (3 miles)
  • Low Country Diagnostics Compounding Lab (3.2 miles)
  • Kerr Drug (3.5 miles)

Restaurants

  • Edmund's Oast Brewing (2.2 miles)
  • Container Bar (2.2 miles)
  • Santi's Restaurante Mexicano (2.4 miles)
  • Edmund's Oast (2.6 miles)
  • Chick-Fil-A (2.9 miles)
  • Gene's Haufbrau (2.9 miles)
  • The Royal American (3 miles)

Parks

  • Hampton Park Dog Run (2.5 miles)
  • Brittlebank Park (3 miles)
  • West Ashley Park (4 miles)

Cafes

  • Panera Bread (3 miles)
  • Sightsee (3.2 miles)
  • The Daily (3.3 miles)
  • Babas on Cannon (3.6 miles)

Places of Worship

  • Greek Orthodox Church of the Holy Trinity (3 miles)
  • North Charleston United Methodist Church (4 miles)

Hospitals

  • Bon Secours St Francis Hospital (3.2 miles)
  • Center For Abandoned Cats And Tomatoes (3.3 miles)
  • MUSC Ashley River Tower (3.5 miles)
  • Roper St Francis Foundation (3.6 miles)
  • Musc Shawn Jenkins Children's Hospital (3.6 miles)
  • Medical University of South Carolina (3.6 miles)
  • Emergency Department, Roper Hospital (3.6 miles)

Transportation

  • Charleston Visitor Center Bus Shed (3.9 miles)

Frequently Asked Questions

Where is Heartland Of West Ashley Rehab And Nursing Center?

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