Hospice Care of Rhode Island

Pros

• The nurses are amazing.
• The reviewer highly recommends the nurses.
• The physical therapist and PTA were patient, kind, and knowledgeable.
• They took great care of him after his surgery.
• The staff are caring and knowledgeable.
• Many RNs and physical therapists have been with the company for 10+ years.

Cons

• The office was hard to contact on several occasions.
• The appointment lasted from 2:30 to 4:00 with no service provided.
• The overall experience was horrible; the reviewer had to leave early due to time constraints.
• Charter Care was described as the worst health group they've ever encountered - the worst of the worst.
• Their repeated requests to renew their blood pressure medication were not fulfilled.

Review

Across several patient voices, a healthcare network emerges as a mixed picture: highly regarded hands-on care from nurses and therapists, paired with notable frustrations around scheduling, communication, and some systemic patient-management concerns. The strongest thread is the praise for the clinicians who deliver wound care, home visits, and rehabilitation, even as some reviewers describe administrative hurdles that mar the overall experience.

One account centers on six months of wound care and bandage changes, delivered by a team of nurses who left a lasting impression. The writer stresses that the nurses were amazing in their work, consistently handling wound care across multiple procedures and visits. They describe being extremely happy with the nursing team and the care provided. The same reviewer, however, notes that the office side was less reliable, citing difficulties in contacting the clinic at times. They attribute some of that friction to organizational changes within the office, but they still emphasize that the clinical nurses earned a strong, positive recommendation.

Another reviewer shares a different kind of scheduling frustration: a 2:30 appointment that stretched to 4:00 without any actual service being delivered. The person had to leave because of work and school responsibilities - an early departure to pick up a daughter - yet the final call to announce their name came only as they were leaving. The account expresses deep disappointment with the mismanaged timing, underscoring the impact of such delays on working adults who must juggle professional and family obligations. The sentiment here is clear: the clinical side may be solid, but the administrative and scheduling practices were perceived as severely deficient.

In contrast to the scheduling complaint, another review spotlights a positive, home-based care experience. The physical therapist and the physical therapy assistant who visited for a husband's postoperative recovery are described as patient, kind, and knowledgeable. This account emphasizes the quality of care once in the home, noting that the clinicians took excellent care of the patient after surgery. The warmth, professionalism, and expertise of the therapists are highlighted as a standout element of the overall experience.

A separate observation focuses on the broader caregiving team, noting that the staff across the involved roles - registered nurses and physical therapists - were caring and knowledgeable. The reviewer points out that most of these clinicians had remained with the company for ten years or more, portraying a sense of stability, continuity, and trusted relationships. This longevity seems to contribute positively to the patient experience, reinforcing confidence in the clinicians themselves even when administrative processes are called into question.

Amid these generally favorable assessments of clinicians, there is also a sharp, negative critique tied to medication management and organizational reputation. One reviewer writes as a former physical therapist employed by Charter Care, explaining that they begged the organization to renew their blood pressure medication on numerous occasions. They describe Charter Care in the strongest terms, labeling it the worst health group they have encountered, and they recount a cross-country experience living in several states before settling on Rhode Island. The message is unequivocal and emotionally charged: the professional believes the system failed in essential patient-care responsibilities, particularly around ongoing medication management.

Taken together, the reviews paint a nuanced portrait. The clinicians - nurses for wound care, home-care physical therapists, and other RNs and PTs - are consistently praised for their competence, compassion, and long-standing commitment. Their expertise and bedside manner shine through in multiple contexts, from wound care to postoperative rehabilitation. Yet the administrative and logistical aspects - appointment scheduling, communication with the office, and reliable access to services - receive significant criticism in at least a couple of the accounts. One reviewer's experience with delays and missed services stands in stark contrast to another's contention that the in-home clinicians delivered excellent, attentive care.

In the end, the narrative here is a reminder of how critical it is for a care organization to harmonize strong clinical practice with dependable administrative operations. The nurses, therapists, and other clinicians emerge as the clear strength, consistently delivering high-quality, patient-centered care. The office, by comparison, is depicted as an area needing improvement to prevent lost time and frustration for patients who are navigating busy lives, work schedules, and family responsibilities. And a final, strong cautionary note about medication management underscores the seriousness with which some patients view continuity of care and systemic reliability.

This area of Providence, Rhode Island, offers a variety of amenities and services that cater to senior living. With multiple physicians' offices in close proximity, including New University Medical Group and Roger Williams Medical Center, residents have easy access to healthcare facilities. In addition, there are several pharmacies nearby such as Walgreens and CVS, ensuring convenience when it comes to medication needs. The neighborhood also provides an array of dining options ranging from Newport Creamery to Los Andes Restaurant, offering diverse culinary experiences. For leisure activities, seniors can enjoy cafes like New Harvest Coffee and theaters like Providence Place Showcase IMAX Theaters. Furthermore, the presence of parks like Roger Williams National Monument and India Point Park provide opportunities for outdoor recreation and relaxation. Overall, this area fosters a well-rounded living experience for seniors with its blend of healthcare services, dining options, cultural venues, and green spaces.

Physicians

• Malik Amer Dr New University Medical Group Providence (0 miles)
• Findley John K MD - Roger Williams Medical Center (0.1 miles)
• The LASIK Vision Institute (0.9 miles)
• Southern New England Retina Associates PC (1.1 miles)
• Anchor Medical (1.2 miles)
• Olneyville Health Center (1.3 miles)
• Open Door Health (1.6 miles)

Restaurants

• Newport Creamery (0.1 miles)
• Los Andes Restaurant (0.3 miles)
• Mr. Lemon (0.8 miles)
• Pane E Vino (0.9 miles)
• Pastiche Fine Desserts (0.9 miles)
• Providence Oyster Bar (0.9 miles)
• Snookers (1 miles)

Hospitals

• Providence VA Medical Center (0.3 miles)
• Miriam Hospital - Infection, Disease, & Immunology Center (2 miles)
• Women and Infants Laboratory (2.1 miles)
• Hasbro Children's Hospital (2.2 miles)

Pharmacies

• Walgreens (0.6 miles)
• CVS Pharmacy (0.7 miles)
• Walgreens (0.7 miles)
• Walgreens (0.9 miles)
• Lifespan Pharmacy-Corliss St (1.2 miles)
• Shaw's Pharmacy (1.5 miles)
• Green Line Apothecary (1.6 miles)

Cafes

• New Harvest Coffee (0.7 miles)
• The Nitro Bar (1.2 miles)
• Starbucks (1.3 miles)
• Providence Bagel (1.3 miles)
• Bolt Coffee (1.3 miles)
• White Electric Coffee (1.4 miles)
• Bolt Coffee (1.5 miles)

Theaters

• Providence Place Showcase IMAX Theaters (1.1 miles)

Transportation

• Providence Station - MBTA & Amtrak (PVD) (1.2 miles)

Parks

• Roger Williams National Monument (1.3 miles)
• India Point Park (1.6 miles)
• Blackstone Boulevard (2.4 miles)
• Gano Park (2.5 miles)
• Lippitt Memorial Park (2.5 miles)
• Waterman St Dog Park (2.7 miles)
• Blackstone Park (2.8 miles)

Places of Worship

• Our Lady of Grace Church (2.6 miles)