Crystal Lake Rehabilitation And Care Center

Pros

• Some staff members are described as over-the-top great.
• The facility provides "emotional support" dogs for residents, which can offer companionship.
• The staff that do provide care are working hard despite being overworked.
• The location allows families to visit and meet together.

Cons

• The facility is run down and lacks proper staffing.
• Residents are not receiving adequate care, with call lights often going unanswered for extended periods.
• Emotional support dogs create unsanitary conditions that are not properly addressed by the staff.
• The good staff members are overworked and cannot be retained due to poor working conditions.
• Patients experience neglect, as staff take a long time to respond to their needs.
• There seems to be a lack of organized activities for residents, with little engagement throughout the day.
• There is insufficient space for families to meet, requiring them to beg for a room and only being allowed limited time within it.
• Smoking is permitted on the premises, contributing to an undesirable environment for residents and visitors alike.

Review

The reviews of this particular care facility paint a troubling picture of its current state, with numerous complaints regarding the overall quality of care and staff availability. Many reviewers express deep concern over the facility being severely understaffed, leading to significant delays in responding to residents' needs. In particular, one reviewer highlights the distressing experience experienced by their mother-in-law, who has had to wait for an hour or more for assistance after activating her call light. This lack of timely response raises serious questions about the level of attention and care that residents are receiving daily, suggesting a systemic issue in staff management and allocation.

Adding to the concerns surrounding staff responsiveness is the observation that while some employees demonstrate exceptional commitment and kindness towards residents, they are often overwhelmed by their workload due to chronic understaffing. Good-hearted staff members seem to be stretched thin, trying their best to provide adequate care amidst an increasingly challenging work environment. Unfortunately, this situation often leads to burnout among employees and contributes to a high turnover rate, resulting in a reliance on “pool staff” who may not be as familiar with resident needs or preferences. Consequently, this can create an atmosphere that borders on neglect as the remaining staff struggle to meet even basic demands.

One notable point raised by family members is regarding patient care for individuals with severe disabilities. The reviewer mentions that their family member is unable to move from the neck down but still experiences long delays before staff attend to their needs after activating a call light. The slow response times can lead not only to discomfort but also pose risks related to health and safety for vulnerable residents requiring constant assistance. This situation is exacerbated by reports that some staff may simply turn off call lights instead of attending promptly, raising profound ethical concerns about accountability and compassion within the facility's operational practices.

Additionally, there are concerns beyond direct medical care; issues related to cleanliness and hygiene have also been noted by reviewers. Residents have expressed dissatisfaction with the presence of "emotional support" dogs brought in by some staff members—these animals reportedly do not have proper hygiene procedures in place when they relieve themselves indoors. Such lapses underscore serious shortcomings in maintaining sanitary conditions within living spaces—a critical aspect for any residential facility caring for individuals who may already be facing considerable health challenges.

Further compounding these issues is a lack of space designated for families wishing to visit their loved ones or hold gatherings within the facility. One reviewer notes feeling restricted during family visits which occur just twice yearly; they mention having difficulties securing a meeting room for family interactions and being forced out at 5 p.m., creating obstacles for meaningful familial engagement. A welcoming environment where families can nurture relationships with residents seems lacking—a vital component necessary for both emotional support systems and communal connections during difficult times.

Lastly, while there might be limited activities available during daytime hours—often conducted in front rooms—the overall impression suggests a lack of thoughtful programming tailored toward enhancing the lives of residents or fostering interaction amongst them. Engaging activities designed around varying levels of mobility or interest could significantly enhance quality of life yet seem minimal at this facility according to families' observations. The cumulative effect of these shortcomings paints a disheartening picture; given these insights into operational flaws coupled with an apparent disregard for resident well-being, it becomes alarming how deeply ineffective processes impact those entrusted into their care—and why many families would feel compelled against recommending such placement options based on lived experiences shared within these reviews.

Pharmacies

• CVS Pharmacy (1.7 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (6.8 miles)
• CVS Pharmacy (9 miles)
• CVS Pharmacy (9.2 miles)
• CVS Pharmacy (9.6 miles)
• CVS Pharmacy (10 miles)

Parks

• Hauser Field & Playground (2.4 miles)
• Dunn Memorial Park (8.9 miles)
• West Thompson Dam (11.4 miles)
• Thompson Recreation Commission (11.5 miles)

Restaurants

• Cady's Tavern (4 miles)
• McDonald's (7.3 miles)
• Wright's Dairy Farm (8 miles)
• Condesa Restaurante Mexicano (8.5 miles)
• Crickets Restaurant (8.5 miles)
• Laura's Bar and Grill (8.7 miles)
• The Ice Cream Lady (8.9 miles)

Hospitals

• Eleanor Slater Hospital (5.9 miles)
• Hubbard Regional Hospital (10.7 miles)
• Harrington HealthCare at Webster (10.7 miles)
• Day Kimball Hospital (12.1 miles)
• Connecticut Children's at Day Kimball Healthcare (12.1 miles)

Physicians

• Emily Ackerman (8 miles)
• University Gastroenterology (9.1 miles)
• Coastal Medical Laboratory (9.1 miles)
• Pulmonary & Sleep Office of New England (10.3 miles)
• Family Practice Physicians of Thompson (10.4 miles)
• Lincoln Primary Care (10.6 miles)
• Rhode Island Dermatology & Cosmetic Center (10.7 miles)

Places of Worship

• New Life Worship Center (8.8 miles)
• High Pointe Church (10 miles)
• Church Of The Nazarene (10 miles)
• Methodist Church of Putnam (11.6 miles)
• St Joseph R C Church (11.7 miles)
• Meyer Thomas H Rev (11.8 miles)
• Our Lady of Grace Church (12.2 miles)

Cafes

• Starbucks (9.1 miles)