Lakes Adult Resort Community

Pros

• The care in the assisted living was excellent.
• The nurse, the care givers, and the cleaning crew were caring and compassionate.
• The facility is immaculate and the staff go out of their way to provide resources for residents.
• The Village sits on a hill overlooking Waterman Lake, offering breathtaking views.
• The facility is clean and modern, with friendly and welcoming residents.
• Every staff member from top to bottom did what was needed to take care of residents, an invaluable service.
• The staff are wonderful, caring, and knowledgeable, creating a warm, cheerful environment.
• The Village offers plenty of activities and excellent physical therapy by professionals.
• The skilled nursing facility staff and hospice nurses go above and beyond in care.
• Everyone who worked with my aunt was compassionate, gentle, and very caring.

Cons

• They were very disappointed in their parent's experience at the facility.
• There seemed to be little strategy for handling dementia-related behaviors.
• The family was not sure whether medications were administered properly.
• Policy communication was not handled well, according to the reviewer.
• The contract was not reviewed when the family was in a state of extreme anxiety.
• The parent was sent to the hospital, resulting in only four days of residence that month.
• The facility would not refund any portion of the $7,200 paid in advance.

Review

Across numerous experiences, The Village at Waterman Lake emerges as a community that many families consider a top choice for assisted living and memory care. The overarching impression is one of warmth, attentiveness, and a setting that feels both inviting and serene. Guests consistently note the beauty of the location, perched on a hill with views of Waterman Lake that are breathtaking from spring through fall. The facilities are described as immaculate and well maintained, providing a clean, orderly environment that allows residents to feel comfortable and cared for from the moment they arrive.

A common thread in the reviews is the exceptional level of care demonstrated by the staff. Families repeatedly highlight not just professional competence but real compassion and kindness from every role, from the nurse to the care givers to the cleaning crew. Sentiments like "the staff goes out of their way to make sure the residents have the resources they need" and "everything was clean and orderly" come up again and again. The sense of community among residents is also frequently mentioned - the atmosphere feels welcoming, with new residents quickly receiving warmth from those already part of the village. In several accounts, loved ones describe how happy the seniors were during their time there, which for many families is the most important measure of success in a care community.

There are several vivid stories of staff going above and beyond to support families and move loved ones with dignity and safety. One particularly striking example involves the general manager, Moriah, whom families describe as always impeccably dressed yet equally practical and hands-on when needed. During a difficult transition to nursing care, she is said to have coordinated moves and even helped push a family member in a rolling recliner to ensure comfort and safety. In another anecdote, she swapped out her heels for sneakers to help move a loved one, then again showed up in comfortable shoes to guide a mom to a new room. These narratives illustrate a culture where leadership is deeply invested in the practical realities of aging and care, and where staff members from various departments work as a coordinated team to support families through stressful times.

The Lodge and the Atrium, as well as the Courtyard, are described in depth by several families as places where their relatives received attentive, respectful care. One family notes their mother has been a resident for two years at the Lodge and also stayed in the Atrium, praising the staff as "wonderful, caring, knowledgeable individuals who create a warm, cheerful environment." Others recount how staff maintained extremely clean rooms and how activities were plentiful, including occasional lake boat rides - little touches that contribute to a sense of a full, engaged life for residents. The skilled nursing staff and Hospice nurses are singled out for going "above and beyond" during end-of-life moments, creating gratitude that lasts beyond the immediate care needs.

Specific wings and roles within the Village receive their share of praise as well. An aunt who resided in the Macoun Wing in the Courtyard is described as having benefitted from compassionate, gentle, and highly capable care over more than four years. A mother who lived in the Village from 2016 to 2019 is remembered for her dignified treatment and the consistent cleanliness of her room, with staff who were friendly and helpful. The inclusion of recreation options and physically supportive services - such as strong physical therapy programs - helps paint a picture of a community that prioritizes both comfort and functional well-being.

Dining and culinary excellence are also highlighted as a standout feature. The praise for the kitchen staff and leadership is extensive, with particular emphasis on the Executive Chef Ralph Barasano and the Executive Chef Ryan Mancini. Reviewers describe the food as outstanding and note Ralph's demonstrated care, detail orientation, and professional integrity as central to a dining experience that matches the high-quality care elsewhere in the village. The attention to detail in dining is framed as part of a broader culture of excellence, where every aspect of life in the community - meals, rooms, activities, and healthcare - seems crafted to meet residents' needs with care and respect. One reviewer even underscores the sense that the facility is a step above many other catered assisted living options.

Despite the many glowing reports, not every experience is uniformly positive. One review offers a contrasting view, expressing disappointment with the handling of dementia-related behaviors, questions about medication administration, and policy communication. The reviewer details a stressful situation involving hospital transfers, room turnover, and a refund dispute, describing the facility as focused on money rather than the elderly and their families during some of their most anxious times. This perspective emphasizes the importance of transparent communication, fair policy enforcement, and sensitivity to family finances during crisis moments. It serves as a reminder that even highly regarded communities may encounter challenges that require ongoing attention and improvement.

Overall, the Village at Waterman Lake presents a compelling profile of a senior living community that many families come to regard as a safe, caring, and vibrant home for loved ones. The combination of a beautiful setting, spotless facilities, a culture of compassionate staff, comprehensive on-site services, and a broad menu of activities and therapies creates an environment where many residents thrive and families feel relief and gratitude. While there are concerns voiced by some, the tenor of the collective experiences suggests that for many, this village offers meaningful, high-quality care that can be a blessing during the aging process, with staff who are dedicated to meeting residents where they are and helping them live with dignity and purpose.

Located in Greenville, Rhode Island, this area offers a range of amenities and services that cater to the needs of seniors. With several reputable physicians and medical facilities nearby, including University Gastroenterology and Coastal Medical Laboratory, residents can access quality healthcare conveniently. There are also multiple pharmacies within a few miles for easy medication management. In terms of dining options, a variety of cafes and restaurants are available for those looking to dine out or grab a quick bite. Additionally, there are places of worship for spiritual support and parks like Lincoln Woods State Park for leisurely walks and outdoor activities. For transportation, Providence Station is easily accessible for those looking to travel. Overall, this area provides a mix of healthcare services, dining options, recreational activities, and transportation options suitable for senior living.

Physicians

• University Gastroenterology (2.4 miles)
• Coastal Medical Laboratory (2.4 miles)
• Atmed Treatment Center (5.2 miles)
• Lim Richard Atwood Medical Associates Limited Johnston (5.2 miles)
• Aspire Dermatology (5.2 miles)
• Zhou Linda MD (5.3 miles)
• OPTX Eyewear (5.7 miles)

Pharmacies

• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (4.6 miles)
• CVS Pharmacy (5.1 miles)
• Walgreens (5.2 miles)
• CVS Pharmacy (5.5 miles)
• CVS Pharmacy (5.6 miles)
• CVS Pharmacy (6.3 miles)

Cafes

• Starbucks (2.5 miles)
• Latte Love Coffee House (6.5 miles)
• Latte Love Coffee House (7 miles)
• New Harvest Coffee (8.2 miles)
• The Nitro Bar (8.7 miles)
• Providence Bagel (9 miles)
• White Electric Coffee (9 miles)

Restaurants

• Sonic Drive-In (2.7 miles)
• Condesa Restaurante Mexicano (3.8 miles)
• Laura's Bar and Grill (3.9 miles)
• Crickets Restaurant (4.1 miles)
• Uncle Tony's Pizza and Pasta (4.5 miles)
• McDonald's (6.5 miles)
• Chilangos (7.2 miles)

Places of Worship

• New Life Worship Center (3.9 miles)
• Our Lady of Grace Church (5.4 miles)

Parks

• Lincoln Woods State Park (7.5 miles)
• Dunn Memorial Park (8.6 miles)
• Hauser Field & Playground (9 miles)
• Roger Williams National Monument (9.1 miles)

Hospitals

• Providence VA Medical Center (8 miles)
• Miriam Hospital - Infection, Disease, & Immunology Center (9.1 miles)

Theaters

• Providence Place Showcase IMAX Theaters (8.9 miles)

Transportation

• Providence Station - MBTA & Amtrak (PVD) (9 miles)