Comfort Keepers in Greenville, RI

Pros

• Veronica Dos Santos is a caring, diligent, and personable caregiver whose clients feel fortunate to have her.
• Fran Giguere is wonderful and provides excellent care, giving families safety and peace of mind.
• Corina Aleong and the Comfort Keepers team consistently go above and beyond, demonstrating respect, trustworthiness, and a keen understanding of their clients.
• The Lincoln RI office staff handle scheduling and insurance efficiently, ensuring smooth service.
• Nijaira Perez has cared for multiple family members for over eight years, always going above and beyond.
• Ann F delivers excellent, attentive care and meets clients' needs.
• Melissa is professional, knowledgeable, and provides high-quality, caring service.
• Stefanie is a trusted caregiver who supports clients, shares in daily activities, and offers thoughtful advice.
• Z is a great caregiver who treats clients as family and guides exercises safely and creatively.
• Jen and Jacki provide compassionate, down-to-earth care, with Holly consistently delivering when needed.

Cons

• Customers claim that Comfort Keepers ignores messages and never returns calls, leaving them without guidance.
• The reviewer alleged that Comfort Keepers does not show up for appointments, lies to clients, and disrespects veterans.
• Another reviewer described Comfort Keepers as an awful company that fails to show up for appointments, lies to clients, and abandons elderly people.
• The reviewer observed that initially Comfort Keepers couldn't get the personnel right, with only 3 of 9 visits actually scheduled.
• A customer criticized the Lincoln RI office for poor responsiveness and difficulty addressing basic concerns such as updating an address.

Review

Comfort Keepers in Greenville, RI is best suited for families who want to keep a loved one at home and value deeply compassionate, highly capable in-home care. This community excels when the senior requires ongoing assistance with daily living, mobility support, dementia- or Alzheimer's-related needs, and meaningful companionship, all delivered through carefully matched caregivers who can maintain routines and independence. The strongest case is for long-term home care where the goal is to build trust between client and caregiver, enabling aging in place with a personal touch that many facilities can't replicate.

Those who should consider alternatives are families prioritizing strict administrative reliability above all else. If the schedule must be unerringly consistent and back-filled coverage guaranteed on every shift, or if 24/7 nursing oversight is non-negotiable, this agency may not deliver the level of structural certainty required. Several reviewers flagged instances of scheduling gaps or slow office responsiveness, and a handful described communication breakdowns or delayed updates. For seniors whose care needs are highly medically complex or who require a highly regulated, facility-like cadence, a residential facility or a different agency with a track record of flawless coordination may be a safer fit.

The core advantages - exceptional caregiver quality, genuine warmth, and proactive, personalized care - consistently surface in feedback and often offset the administrative bumps. Caregivers are described as attentive, trustworthy, and unusually capable of supporting Alzheimer's and mobility routines, with many families forming long-standing relationships that deliver stability and peace of mind. When a caregiver like Veronica, Corina, Missy, or Nijaira demonstrates noticeability in daily routines - spotting subtle health changes, coordinating errands, or engaging clients with dignity - the result is a practical sense of safety, less caregiver turnover, and a true ability to keep loved ones at home rather than moving them to a facility. These strengths matter as much as, if not more than, any scheduling hiccup.

To navigate decisions, prospective clients should verify several operational details up front. Insist on a clear caregiver-matching process, a dedicated point of contact for scheduling and emergencies, and a stated policy for back-up coverage when a caregiver is sick. Request a trial period or a short-term engagement to gauge compatibility with the senior's routines and personality. Confirm how care plans are developed, updated, and communicated, and whether the agency can accommodate specialized dementia care protocols. Finally, obtain a transparent, written outline of costs, insurance considerations, and guarantees around missed visits or appointment rescheduling. References from current families can illuminate how well the office and caregiving teams translate promises into consistent practice.

In practical terms, Comfort Keepers is a strong choice for families seeking aging-in-place with deeply engaged caregivers who can handle complex daily needs and maintain independence with a personal touch. The program's real strength is the human element - the empathetic, skilled aides who build rapport and deliver reliable care over time. The primary caveat concerns administrative consistency: isolated reports of missed appointments and slow follow-through can disrupt a plan, especially during transitions or emergencies. For families willing to invest in careful matching, clear communication expectations, and proactive escalation, the positives far outweigh the negatives, delivering tangible value where it matters most.

Bottom line: Comfort Keepers in Greenville represents a practical, capable path to sustaining home life for a senior who prizes personalized care and caregiver continuity. It's not the right fit for every family - particularly those needing ironclad scheduling guarantees or intense medical management without exception - but for many, the care quality and caregiver relationships justify the potential administrative friction. The prudent path is to engage with the intake team, secure written care-plans, and press for robust back-up coverage. If those conditions are met, this community stands as a thoughtful, effective means to aging in place with dignity.

Located in Greenville, Rhode Island, this area offers a range of conveniences and amenities suitable for seniors looking to settle down. With multiple healthcare facilities nearby, including Physicians and pharmacies such as CVS and Walgreens within a short distance, accessing medical care is convenient. Additionally, there are plenty of cafes and restaurants for socializing and dining out, such as Starbucks and Condesa Restaurante Mexicano. For recreational activities, residents can enjoy the green spaces at Lincoln Woods State Park or take in a show at the Providence Place Showcase IMAX Theaters. Public transportation options are also readily available with the Providence Station for MBTA & Amtrak services just 8 miles away. With its blend of healthcare services, dining options, recreational facilities, and transportation access, this part of Greenville provides a well-rounded environment for senior living.

Physicians

• University Gastroenterology (1.4 miles)
• Coastal Medical Laboratory (1.4 miles)
• Atmed Treatment Center (4.2 miles)
• Lim Richard Atwood Medical Associates Limited Johnston (4.3 miles)
• Aspire Dermatology (4.3 miles)
• Zhou Linda MD (4.4 miles)
• OPTX Eyewear (4.8 miles)

Pharmacies

• CVS Pharmacy (1.4 miles)
• CVS Pharmacy (3.6 miles)
• Walgreens (4.2 miles)
• CVS Pharmacy (4.6 miles)
• CVS Pharmacy (4.7 miles)
• CVS Pharmacy (5.3 miles)
• Shaw's Pharmacy (5.8 miles)

Cafes

• Starbucks (1.5 miles)
• Latte Love Coffee House (5.5 miles)
• Latte Love Coffee House (6.3 miles)
• New Harvest Coffee (7.2 miles)
• The Nitro Bar (7.7 miles)
• Providence Bagel (8 miles)
• White Electric Coffee (8 miles)

Restaurants

• Sonic Drive-In (1.7 miles)
• Condesa Restaurante Mexicano (3.5 miles)
• Laura's Bar and Grill (3.5 miles)
• Uncle Tony's Pizza and Pasta (3.6 miles)
• Crickets Restaurant (3.8 miles)
• McDonald's (6 miles)
• Chilangos (6.2 miles)

Places of Worship

• New Life Worship Center (3.5 miles)
• Our Lady of Grace Church (4.4 miles)

Parks

• Lincoln Woods State Park (6.6 miles)
• Roger Williams National Monument (8.1 miles)
• India Point Park (8.3 miles)

Hospitals

• Providence VA Medical Center (7 miles)
• Miriam Hospital - Infection, Disease, & Immunology Center (8.1 miles)

Theaters

• Providence Place Showcase IMAX Theaters (7.9 miles)

Transportation

• Providence Station - MBTA & Amtrak (PVD) (8 miles)