Comfort Keepers

Pros

• Veronica Dos Santos is amazingly caring, diligent and personable.
• Fran Giguere is wonderful and provides excellent care, giving families confidence to leave their loved ones in her care.
• Corina Aleong goes above and beyond expectations as a caregiver.
• The Comfort Keepers office staff are great at scheduling and getting insurance started promptly.
• Nijaira Perez has provided exceptional, long-term in-home care for both mom and dad.
• Ann F provides excellent care.
• Missy is wonderful with clients and attentive to their needs.
• Zainaby Shaker follows through on exercises and keeps mobility safe for confused clients.
• Charrissa is amazing.

Cons

• One reviewer stated that Comfort Keepers does not show up for appointments and lies to customers, calling it unacceptable and likening it to elderly abandonment.
• A reviewer claimed Comfort Keepers ignores calls and messages and does not return them, hindering important updates.
• A reviewer described Comfort Keepers as an awful company that stopped providing in-home care for a father-in-law after two years, accusing them of abandonment.
• A reviewer noted that initially Comfort Keepers could not get personnel right, with only 3 of 9 visits actually scheduled.
• A reviewer accused Comfort Keepers of disrespecting veterans and lacking integrity, ethics, and honesty.

Review

Comfort Keepers is represented in these stories as a company that many families turn to for reliable, compassionate, in-home care for elderly relatives. Across several Rhode Island accounts and individual experiences, the common thread is a deep appreciation for caregivers who show up with kindness, competence, and a genuine commitment to their clients and their families. In these narratives, the most memorable moments come from specific caregivers and office staff who consistently go above and beyond to ensure safety, comfort, and daily well-being, often turning a stressful situation into something manageable and even reassuring.

Several families singled out Veronica Dos Santos and Fran Giguere for the exceptional trust they inspire and the high level of care they provide. Veronica is described as an enormously caring, diligent, and personable presence who has become an essential part of one family's daily life as they care for their elderly mother. The positive impact is felt not only in the care delivered but also in the sense of security Veronica offers the family. Fran Giguere is likewise praised as wonderful, with a sense of reliability that makes it possible for a spouse to feel safe leaving their partner in her care. These two caregivers stand out as anchors in their respective families' care plans.

The Lincoln, Rhode Island location receives frequent praise for its staff and responsiveness. Corina Aleong is highlighted for consistently going above and beyond, with two other caregivers being praised for their similar level of dedication. Families note that the caregivers are respectful, trustworthy, and deeply understanding of their clients' conditions, which helps families navigate complex needs. The office team also earns praise for their efficiency - scheduling shifts promptly, initiating insurance processes quickly, and keeping operations smooth. In one heartfelt set of testimonials, the Lincoln team is specifically commended for creating a sense of security and continuity that families rely on during difficult times.

Long-term relationships with Comfort Keepers are another recurring theme. One family describes over eight years of care for both parents, with Nijaira Perez providing exceptional support for the mother and father, followed by a continuation of services for the mother after the father's passing. The caregivers are described as going above and beyond, attuned to the family's rhythms, alert to changes in condition, and integral to the family's ability to keep loved ones at home. The Lincoln team's CNAs - Missy, Tamara, and Bonnie - are specifically named for their reliability and the way they help families manage ongoing caregiving needs. The consistency and depth of experience with these caregivers have made the difference between staying at home and facing a difficult transition to institutional care for some families.

Individual relationships with caregivers also shine through. Ann F, who has been with Comfort Keepers for three years, is noted for excellent care that meets the client's needs, with a sense of personal rapport that makes the arrangement feel like a true partnership. Stefanie is described as more than a caregiver - she is a trusted colleague and friend, with a dynamic life outside work that enriches their mutual support. Z and Zainaby Shaker receive praise for their compassionate, patient approaches with elderly clients, including those dealing with Alzheimer's or other cognitive challenges, highlighting the importance of staff who are steady, creative, and safety-focused in mobility and daily routines.

Beyond individual staff members, several reviews illustrate how Comfort Keepers can be a lifeline for families navigating complex logistics and medical needs. Holly in the Lincoln office is repeatedly praised for responsiveness and for connecting families with capable caregivers like Melissa and Jacki, reinforcing a message that the office team can be a steady, reassuring partner in the caregiving journey. Laura, Betty, and the broader office team are celebrated for taking care to align client needs with the right caregiver, which helps families feel confident in the care their loved one receives.

However, not all experiences described are flawless. One review captures a frustration with communication lapses - messages to the office and corporate HR go unreturned, and a request to update an address languishes for weeks. This perspective reflects a real concern for some families: when a change is needed or urgent information is requested, timely communication is essential to avoid disruptions, especially when a family is preparing to move out of state. Another account uses strong language to call out what they saw as dishonesty and lack of accountability, expressing strong disappointment in the way veterans and older adults were treated. There are also mentions of a period when scheduling did not go smoothly, with repeated missed appointments, before a caregiver (Katrina) and another (Charrissa) stepped in to restore alignment and reliability. These points underscore that while many families have transformative experiences, there are moments when service gaps can occur, and ongoing attention to communication and consistency remains important.

On a brighter note, some accounts recount emotionally meaningful experiences tied to special occasions. One younger family member describes a wedding day that was made calmer and more meaningful thanks to the support of Holly (the office contact) and Pillar caregivers like Pam (the nurse) and Fidalia (the caregiver), who helped ensure the day went smoothly without worry. In another testament to the breadth of Comfort Keepers' services, clients acknowledge the company's ability to provide both professional care and companionship - supportive, everyday interactions that enhance quality of life and help families continue cherished routines, errands, and personal connections with their loved ones.

Taken together, these stories depict Comfort Keepers as a company that many families rely on for compassionate in-home care, with a core strength in its caregiving staff. The caregivers highlighted here are described as kind, diligent, attentive, and deeply committed to their clients' well-being, while the Lincoln office is depicted as a diligent hub that coordinates care, processes, and scheduling with care. At the same time, the experiences remind us that efficiency and communication are equally critical to sustaining trust and satisfaction in home care, and that continuous attention to responsiveness can turn good care into exceptional, dependable support for aging loved ones.

Located in Greenville, Rhode Island, this area offers a range of conveniences and amenities suitable for seniors looking to settle down. With multiple healthcare facilities nearby, including Physicians and pharmacies such as CVS and Walgreens within a short distance, accessing medical care is convenient. Additionally, there are plenty of cafes and restaurants for socializing and dining out, such as Starbucks and Condesa Restaurante Mexicano. For recreational activities, residents can enjoy the green spaces at Lincoln Woods State Park or take in a show at the Providence Place Showcase IMAX Theaters. Public transportation options are also readily available with the Providence Station for MBTA & Amtrak services just 8 miles away. With its blend of healthcare services, dining options, recreational facilities, and transportation access, this part of Greenville provides a well-rounded environment for senior living.

Physicians

• University Gastroenterology (1.4 miles)
• Coastal Medical Laboratory (1.4 miles)
• Atmed Treatment Center (4.2 miles)
• Lim Richard Atwood Medical Associates Limited Johnston (4.3 miles)
• Aspire Dermatology (4.3 miles)
• Zhou Linda MD (4.4 miles)
• OPTX Eyewear (4.8 miles)

Pharmacies

• CVS Pharmacy (1.4 miles)
• CVS Pharmacy (3.6 miles)
• Walgreens (4.2 miles)
• CVS Pharmacy (4.6 miles)
• CVS Pharmacy (4.7 miles)
• CVS Pharmacy (5.3 miles)
• Shaw's Pharmacy (5.8 miles)

Cafes

• Starbucks (1.5 miles)
• Latte Love Coffee House (5.5 miles)
• Latte Love Coffee House (6.3 miles)
• New Harvest Coffee (7.2 miles)
• The Nitro Bar (7.7 miles)
• Providence Bagel (8 miles)
• White Electric Coffee (8 miles)

Restaurants

• Sonic Drive-In (1.7 miles)
• Condesa Restaurante Mexicano (3.5 miles)
• Laura's Bar and Grill (3.5 miles)
• Uncle Tony's Pizza and Pasta (3.6 miles)
• Crickets Restaurant (3.8 miles)
• McDonald's (6 miles)
• Chilangos (6.2 miles)

Places of Worship

• New Life Worship Center (3.5 miles)
• Our Lady of Grace Church (4.4 miles)

Parks

• Lincoln Woods State Park (6.6 miles)
• Roger Williams National Monument (8.1 miles)
• India Point Park (8.3 miles)

Hospitals

• Providence VA Medical Center (7 miles)
• Miriam Hospital - Infection, Disease, & Immunology Center (8.1 miles)

Theaters

• Providence Place Showcase IMAX Theaters (7.9 miles)

Transportation

• Providence Station - MBTA & Amtrak (PVD) (8 miles)