Misericordia Convelescent Home

Pros

• Misericordia provides excellent, compassionate, and skilled care to its patients.
• The staff are loving, attentive, friendly, and treat residents like family.
• The facility is very clean, aesthetically pleasing, with bright rooms, natural lighting, and well-maintained gardens.
• The meals are tasty, healthy, and well-liked by residents.
• Therapists are highly capable, helping patients regain independence and mobility.
• Administration keeps families informed about condition, prognosis, plan, and progress.
• The environment offers thoughtful amenities, such as living rooms, fireplaces, exercise rooms, and cafes.
• The team goes above and beyond to take care of patients and is responsive and accommodating.
• Care for residents with dementia is patient and kind, with staff showing understanding.
• Misericordia is recommended by families without hesitation and is viewed as a top choice for care.
• Some reviewers would give it a 10-star rating, highlighting overall excellence.

Cons

• A reviewer claimed that the mother-in-law was left waiting in bed for two hours before being escorted to the restroom.
• A reviewer stated that the mother-in-law did not receive attention for a week and a half.
• A reviewer reported that medications were not released at discharge and were sent to the wrong pharmacy, causing about an hour of phone time to locate them.
• A reviewer described Covid lockdowns as the worst.
• A reviewer noted that the facility is not the most beautiful in the area.
• A reviewer said the nurses were busy because they were short-staffed.

Review

A chorus of praise surrounds Misericordia, with many reviewers describing it as a standout place for elder care and rehabilitation. Across multiple stories, families express deep appreciation for the way the facility combines cleanliness, comfort, and compassionate attention. The tone is consistently warm and grateful, with many noting that their loved ones were treated with dignity, respect, and genuine kindness. Although one note references a less favorable experience, the overwhelming impression conveyed by the others is that Misericordia is a thoughtful and effective option when extended care is needed.

A central thread in these reviews is the extraordinary quality of the staff. Family members repeatedly highlight individual caregivers by name - people like Sandy, who guided admission and discharge with patience and clarity; Ben, a nurse who addressed burns promptly and with a comforting smile; Melony, who listened attentively; and Audrey, whose willingness to help with any task never wavered. The nurses, aides, therapists, and even the laundry staff are described as attentive, professional, and, crucially, like family. Therapists are praised for their skill and encouragement, with one reviewer noting that therapy enabled meaningful independence, allowing a person to walk on their own again. The sense that the staff "set the standard for elder care" runs through several paragraphs, giving a sense of trust and reassurance to families facing difficult decisions.

There are powerful stories of positive outcomes and personal progress. For example, a loved one who had a stroke benefited from dedicated rehabilitation, with a spouse emphasizing the compassionate, hard-working team responsible for the remarkable improvement. Another reviewer recounts a recovery from burns, with nurses and therapists driving steady progress and a consistently positive attitude. In cases involving dementia or other complex conditions, reviewers commend the patience and kindness shown by the care team, highlighting how staff remained calm, supportive, and perseverant. The care extends beyond medical needs to everyday comfort - meals are described as tasty and satisfying, and the overall environment is credited with contributing to a sense of well-being and dignity.

The physical environment of Misericordia also earns strong positive notes. Reviewers describe clean, bright spaces with thoughtful amenities, including a living room with a fireplace, an exercise room, a cafeteria, and even a smaller caf?. For some, the architecture and finishes - such as a paper towel dispenser that looks like cherry wood - add little touches of warmth. The emphasis on natural light and well-maintained gardens adds to a sense of calm and homeliness. Even when a patient's condition limited activity, families appreciate spaces that feel welcoming and uplifting, reinforcing the sense that Misericordia is designed to support comfort as well as recovery.

Communication with families and transparency about care plans are highlighted as strengths, with several accounts praising timely updates on condition, prognosis, and treatment. One reviewer recounts excellent communication from administration, while another notes how a nurse loaned a patient her own phone so they could Facetime with family during Covid lockdowns - a gesture that carried significant emotional weight. However, not all experiences were seamless: one family describes frustration with an incident where a mother-in-law was left waiting and medications were not promptly released, and another comment mentions the challenges associated with staffing shortages. These nuances underscore that while the facility is widely praised, the realities of healthcare environments can introduce rough patches.

Overall, the sentiment across the reviews is one of unwavering gratitude and strong recommendations. Families repeatedly declare Misericordia to be the best place for care, with expressions like "the best care facility around," "5-star all the way," and even suggestions of wanting to give more than five stars. The repeated refrain that Misericordia goes above and beyond - whether through exceptional personal care, responsive staff, or transparent communication - paints a portrait of a community devoted to healing, respect, and dignity for every resident. The closing acknowledgments - thanks, blessings, and heartfelt appreciation - emphasize that for many families, Misericordia represents not just a facility, but a trusted partner in times of need.

In the mix of voices, there is also a note about a comment from GreyHorse that some reviewers suggest be ignored due to credibility concerns about the person's connection to a dementia-diagnosed mother. This caveat appears as a logistical aside rather than a critique of Misericordia's care, and the prevailing consensus across the remaining reviews remains overwhelmingly positive. Taken together, these narratives depict Misericordia as a place where dedicated staff, clean and welcoming surroundings, robust rehabilitation, and compassionate communication combine to create meaningful, life-affirming care for residents and their families.

This part of York, Pennsylvania offers a convenient and well-connected location for senior living. With a variety of restaurants nearby such as Arooga's, Eagles Nest, and Mexitaly, residents have plenty of dining options to explore. In terms of healthcare, there are several reputable physicians' offices in close proximity including Mill Creek Family Medicine and Orthopaedic & Spine Specialists. Additionally, pharmacies like Walgreens and Walmart Pharmacy are easily accessible for any medication needs. For spiritual fulfillment, places of worship such as St. Joseph Catholic Church and First Baptist Church are within a short distance. Seniors can also enjoy leisurely activities at cafes like Starbucks or catch a movie at theaters like Frank Theatres Queensgate Stadium 13 nearby. Overall, this area offers a range of amenities that cater to the needs and preferences of older adults looking for a comfortable and convenient living environment in York.

Restaurants

• Arooga's (0.3 miles)
• Eagles Nest (0.6 miles)
• Mexitaly (0.9 miles)
• Taco Bell (0.9 miles)
• Popeyes Louisiana Kitchen (1 miles)
• Sweet Willows Creamery (1.1 miles)
• McDonald's (1.2 miles)

Physicians

• Mill Creek Family Medicine (0.5 miles)
• Orthopaedic & Spine Specialists (0.5 miles)
• Internal Medicine Consultants of York (0.5 miles)
• York Clinic Co. (0.6 miles)
• TLC Cancer Clinic (0.6 miles)
• York Rehab & Pain Consultants (0.6 miles)
• MD Home (0.8 miles)

Pharmacies

• Walgreens (0.9 miles)
• Walmart Pharmacy (1.3 miles)
• Rite Aid (1.7 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (1.8 miles)
• GIANT Pharmacy (1.9 miles)
• York Hospital Pharmacy (2.1 miles)

Places of Worship

• St Joseph Catholic Church (1.1 miles)
• First Baptist Church (3.4 miles)
• Madison Av Church of the Brethren (3.4 miles)

Cafes

• Starbucks (1.1 miles)
• Starbucks (1.6 miles)
• Colonial Coffee Shop (2.2 miles)
• Starbucks (2.7 miles)

Theaters

• Frank Theatres Queensgate Stadium 13 (1.5 miles)
• South York Plaza Cinema (2 miles)

Parks

• Bob Hoffman Fields (1.5 miles)
• Reservoir Park (2.8 miles)

Hospitals

• Wellspan Childbirth And Family Education Center (1.5 miles)
• WellSpan Behavioral Health (1.5 miles)
• Dermatology & Skin Surgery Center of York (1.7 miles)
• York Hospital - Imaging Department (2.1 miles)
• WellSpan Surgery & Rehabilitation Hospital (3 miles)
• Wellspan Gettysburg Hospital (3.1 miles)
• Oss Orthopaedic Hospital (3.1 miles)

Transportation

• Avis Rent A Car (2.4 miles)