Manorcare Health Services - Kingston Court

Pros

• The staff at Manor Care Kingston Court provided outstanding care from arrival to discharge, demonstrating kindness and compassion.
• Patients felt that the physical and occupational therapy staff offered excellent programs, helping them regain strength and confidence for their return home.
• Many aides were described as very helpful and communicative, ensuring good interaction with residents and family members.
• The facility was recognized for maintaining high standards in rehabilitation services, allowing residents to maintain a full range of movement.
• Overall, some visitors expressed appreciation for the professionalism displayed by specific employees who positively impacted their loved ones' care experiences.

Cons

• The nursing home staff displayed a lack of care and compassion towards residents, resulting in distressing experiences for the patients and their families.
• There are reports of neglect, including unanswered call buttons leading to residents soiling themselves.
• Employees at the facility were rude and unresponsive, making it difficult for family members to get assistance for their loved ones.
• Residents were placed with individuals who posed challenges, causing additional stress and discomfort to them.
• Care was described as minimal, with nurses being polite but lacking personal engagement or concern for the emotional well-being of residents.
• There were complaints about inadequate communication from staff regarding patient needs and emergencies.

Review

The experiences recounted by families and patients at Manor Care facilities reveal a complex tapestry of care quality, with significant contrasts between individual experiences. Many reviewers express deep concerns about the level of care provided, while others highlight positive experiences that suggest instances of exceptional service. However, the recurring issues indicate systemic problems that cast a shadow over the overall reputation of these nursing homes.

One reviewer vehemently advises against using one particular nursing home for their loved ones, particularly highlighting their mother’s distressing experience. This family describes a series of troubling incidents during their mother's brief stay, including a lackadaisical staff attitude and insufficient assistance when needed. The reviewer is distressed by how their mother was placed with another resident who exhibited cognitive challenges, leading to discomfort and torment for their loved one. The anxiety caused by such neglect has left the family saddened and frustrated, emphasizing the inadequacy of staff responsiveness and care.

In stark contrast to this negative portrayal, there are glowing testimonials from former patients at Manor Care Kingston Court in York, PA. One patient expressed gratitude for outstanding care received throughout their stay. They commended the compassionate attention given by nurses and Certified Nursing Assistants (CNAs), noting specific staff members who demonstrated professionalism and dedication to patient well-being. Such accounts shed light on how individualized care can provide relief and recover confidence in health services during vulnerable times.

Moreover, another family shared positive feedback regarding the aides caring for their mother over two months in Manor Care Kingston Court. They appreciated effective communication among staff members and highlighted rehabilitation services that helped residents maintain mobility and independence post-treatment. The three-meals-a-day policy further contributed to a supportive environment tailored to resident needs—indicative of efforts made towards improving patient satisfaction.

Unfortunately, not all reviews echo sentiments of satisfaction or professionalism. A grievous account details how a grandmother endured humiliation due to unanswered call buttons when she desperately needed assistance using the restroom after recent surgery. Her unfortunate experience drew ire from her family as they witnessed repeated delays in essential responses from nursing aides—a glaring example of neglect within what should be an attentive caregiving environment.

Another poignant review reflects on heartbreaking circumstances faced by another resident's family member who was swiftly moved to Manor Care North following a small stroke worsened by terminal cancer diagnosis complications. While initial interactions with nurses were described as polite, they also lacked warmth; there were stark instances where urgent needs went unaddressed for hours—leading to embarrassment and suffering for patients already confronting serious health issues. Ultimately, this individual passed away due to inadequate attention leading up to critical conditions exacerbated by staph infection—casting doubt on systemic diligence in maintaining care standards.

Together, these reviews paint an uneven picture of Manor Care facilities—demonstrating instances where dedicated caregivers flourish alongside troubling lapses in service resulting in emotional distress to both patients and families alike. It appears that while some staff members strive diligently toward providing compassionate care amenities within respective facilities, systemic issues lingered unaddressed ultimately affecting those most vulnerable receiving treatment under their supervision—notably calling into question accountability practices within such crucial environments tasked with safeguarding lives amid adversity.

Physicians

• MD Home (0.1 miles)
• Weaver Eye Associate (0.3 miles)
• York Eye Associates (0.3 miles)
• Internal Medicine Consultants of York (0.8 miles)
• Orthopaedic & Spine Specialists (0.8 miles)
• Mill Creek Family Medicine (0.8 miles)
• York Clinic Co. (0.8 miles)

Restaurants

• Mexitaly (0.2 miles)
• Taco Bell (0.3 miles)
• Chick-Fil-A (0.6 miles)
• McDonald's (0.6 miles)
• Eagles Nest (0.8 miles)
• Arooga's (0.9 miles)
• Sweet Willows Creamery (1.1 miles)

Pharmacies

• Walgreens (0.3 miles)
• Walmart Pharmacy (0.6 miles)
• Rite Aid (1.1 miles)
• BioScrip Infusion Services (1.5 miles)
• Brockie Pharmatech (2 miles)
• York Hospital Pharmacy (2.3 miles)
• GIANT Pharmacy (2.5 miles)

Cafes

• Starbucks (0.4 miles)
• Starbucks (2.3 miles)
• Starbucks (2.8 miles)
• Colonial Coffee Shop (2.8 miles)

Places of Worship

• St Joseph Catholic Church (0.6 miles)
• First Baptist Church (2.8 miles)
• Madison Av Church of the Brethren (3.8 miles)

Hospitals

• Dermatology & Skin Surgery Center of York (1.2 miles)
• WellSpan Behavioral Health (2.1 miles)
• Wellspan Childbirth And Family Education Center (2.2 miles)
• York Hospital - Imaging Department (2.7 miles)
• WellSpan Surgery & Rehabilitation Hospital (3.7 miles)
• Oss Orthopaedic Hospital (3.8 miles)
• Wellspan Gettysburg Hospital (3.8 miles)

Transportation

• Avis Rent A Car (1.7 miles)

Parks

• Bob Hoffman Fields (2 miles)
• Reservoir Park (3.4 miles)

Theaters

• Frank Theatres Queensgate Stadium 13 (2.1 miles)
• South York Plaza Cinema (2.6 miles)