Manor Care Health Svc in York, PA

Pros

• They fully and with pleasure recommend Kingston Court in York.
• They say Kingston Court has the best employees who consistently smile, greet, and are ready to help.
• The staff work well together, with no lazy attitudes observed.
• Front desk staff are wonderful, knowledgeable about residents, and guide visitors correctly.
• The admissions team is highly regarded; Alina is described as God-sent.
• Nurses are capable, professional, and attentive to both medical and emotional needs.
• Aides are loving, dedicated, and provide personal, compassionate care.
• Dietary services offer great food with many options and personalized menus.
• Housekeeping keeps the facility clean and the environment sanitized and pleasant.
• Physical, occupational, and speech therapy teams are diligent and excellent.
• Transportation is exceptional and caring.
• Activities staff are upbeat, engaging, and provide enjoyable entertainment.

Cons

• The facility is trash, with an administration that meddles with staff and creates drama, resulting in poor care.
• It is the worst facility and care ever for patients.
• Kingston Court is not recommended; families should not send their loved ones there.
• The staff left residents in dirty diapers and were aggressive when changing them.
• Medications are given without informing residents what they are.
• The facility is severely understaffed and fails to meet patients’ needs.
• A broken wheelchair caused injury because it wasn’t properly maintained, requiring family intervention.
• The admission process was handled poorly, with first-shift staff unavailable and unfriendly.
• The facility stopped using masks and is experiencing Covid-related problems.

Review

This community is best suited for seniors who are coming out of a hospital stay and need structured, hands-on rehabilitation coupled with attentive daily care. The clearest value lies in robust therapy programs (PT/OT/SLP) and a front-line culture that many families describe as warm, responsive, and person-focused. For residents who crave a predictable routine, straightforward admissions, and a staff that can rally quickly to medical needs, this setting can feel like the right fit. It works best when there is a family willing to stay engaged, ask questions, and coordinate care across therapy, nursing, and social work to ensure continuity as the resident progresses toward independence.

That said, several families should consider alternatives. The strongest warning sign is uneven care and responsiveness, particularly on certain shifts, which appears in multiple accounts. If dependable help with a call light, timely assistance with Activities of Daily Living, and consistently clean, well-maintained rooms are non-negotiables, other facilities with higher staffing ratios and more uniform administrative oversight may be preferable. Families who have had or fear repeated medication questions, missed treatments, or unresolved laundry and personal-item issues will want to compare options carefully. In short, when safety and reliability are the chief criteria, this community may not always meet expectations, and exploring rival operators with stronger track records on consistency is prudent.

On the positive side, the strongest argument in favor of this community is the depth of direct, compassionate care delivered by front-line staff. Reviews repeatedly highlight friendly nurses, diligent aides, and admissions personnel who make families feel welcome and understood. Therapy teams are commended for diligence and the ability to push residents toward physical independence, while activity staff cultivate engaging programming that residents look forward to. Cleanliness and an actively maintained environment also surface in many anecdotes, with guests praising well-kept spaces, organized operations, and transportation that feels thoughtful and dependable. The culinary side often wins praise as well, with menu variety, attentive kitchen staff, and dietary customization that can accommodate restrictions without sacrificing enjoyment. Taken together, these upper-tier elements create meaningful moments of relief and progress for many residents.

Yet the negatives cannot be dismissed, and they frequently center on staffing realities and process gaps. The most persistent concern is inconsistent coverage, where some shifts deliver attentive, prompt care and others lag, leaving family members worried about call-light response times and routine support for daily needs. There are recurring reports of medication inconsistencies or lack of clear communication about what medications are being given and why, which undermines confidence in medical oversight. Several accounts describe situations where basic dignity items, such as clean clothing, timely showers, or even intact dentures, fell through the cracks, suggesting systemic strain rather than isolated incidents. Complaints about administration and leadership, including perceived lapses in follow-through after concerns were raised, further color the experience as uneven and frustrating for families trying to advocate effectively for loved ones.

Given these dynamics, families should approach decision-making with a clear plan to manage risk. Before choosing, arrange visits at multiple times and days to observe shifts, ask hard questions about nurse-to-patient ratios, and request direct contact with the director or medical leadership. Insist on a written, resident-specific care plan that outlines therapy goals, medication administration protocols, pain management, and a discharge-to-home pathway. Verify who coordinates social work and family communications, confirm laundry and room-item processes, and establish expectations for call-light response times. If possible, obtain a real-time glimpse of routine care from a consistent caregiver, and push for a trial period that includes a formal mechanism to escalate concerns should they arise. Acknowledge the importance of dining and activity programs, but anchor decisions in the facility’s demonstrated ability to keep residents safe, clean, and engaged on a daily basis.

In the final assessment, this Manor Care York facility presents a compelling option for families prioritizing aggressive rehabilitation, warm interpersonal care, and a food- and activity-forward environment. The upside is credible, staff who interact with residents like people, therapists who push toward recovery, and a facility that often feels calm and well organized. The risk is real, however: staffing variability, episodic lapses in care, and inconsistent administrative follow-through can undermine trust and escalate family stress. If the decision hinges on steadfast reliability, a thorough, side-by-side comparison with other local options is warranted. For families willing to stay closely involved, verify systems, demand transparency, and monitor care closely, this setting can deliver meaningful gains and a compassionate culture that makes a difficult transition more manageable.

Physicians

• MD Home (0.1 miles)
• Weaver Eye Associate (0.3 miles)
• York Eye Associates (0.3 miles)
• Internal Medicine Consultants of York (0.8 miles)
• Orthopaedic & Spine Specialists (0.8 miles)
• Mill Creek Family Medicine (0.8 miles)
• York Clinic Co. (0.8 miles)

Restaurants

• Mexitaly (0.2 miles)
• Taco Bell (0.3 miles)
• Chick-Fil-A (0.6 miles)
• McDonald's (0.6 miles)
• Eagles Nest (0.8 miles)
• Arooga's (0.9 miles)
• Sweet Willows Creamery (1.1 miles)

Pharmacies

• Walgreens (0.3 miles)
• Walmart Pharmacy (0.6 miles)
• Rite Aid (1.1 miles)
• BioScrip Infusion Services (1.5 miles)
• Brockie Pharmatech (2 miles)
• York Hospital Pharmacy (2.3 miles)
• GIANT Pharmacy (2.5 miles)

Cafes

• Starbucks (0.4 miles)
• Starbucks (2.3 miles)
• Starbucks (2.8 miles)
• Colonial Coffee Shop (2.8 miles)

Places of Worship

• St Joseph Catholic Church (0.6 miles)
• First Baptist Church (2.8 miles)
• Madison Av Church of the Brethren (3.8 miles)

Hospitals

• Dermatology & Skin Surgery Center of York (1.2 miles)
• WellSpan Behavioral Health (2.1 miles)
• Wellspan Childbirth And Family Education Center (2.2 miles)
• York Hospital - Imaging Department (2.7 miles)
• WellSpan Surgery & Rehabilitation Hospital (3.7 miles)
• Oss Orthopaedic Hospital (3.8 miles)
• Wellspan Gettysburg Hospital (3.8 miles)

Transportation

• Avis Rent A Car (1.7 miles)

Parks

• Bob Hoffman Fields (2 miles)
• Reservoir Park (3.4 miles)

Theaters

• Frank Theatres Queensgate Stadium 13 (2.1 miles)
• South York Plaza Cinema (2.6 miles)