Manor Care Health Svc

Pros

• The staff were extremely friendly and caring and made the patient feel like family.
• Visitors were greeted warmly and felt welcomed upon entering.
• The care was excellent with kind and caring staff.
• The facility was very clean, well organized, and the rooms were bright and spacious.
• The atmosphere was welcoming and calm.
• The management provided comfortable accommodations for patients.
• The security checks in place are good and reassuring.
• The third shift was respectful and provided excellent care for the patient.
• The CNA on heritage was amazing and teamwork was great.

Cons

• The facility is trash and in dire need of a whole new administration; the current admin meddles with staff and creates endless drama, and residents are poorly cared for.
• The process for placement/discharge is viewed as discriminatory, suggesting decisions are based on life expectancy rather than care needs.
• There were serious care failures, including wrong medication leading to poor outcomes, injuries from equipment and lack of supervision, infections, filthy conditions, lost items, and apparent neglect.
• First-shift staff were unwelcoming and failed to assist the family, with basic needs (bedside table, TV, call light, wheelchair, hygiene) not provided.
• Nursing assistance was slow, with claims of waiting up to an hour for help.
• The facility is described as money-driven and more like a manufacturing operation than a patient-centered care facility.

Review

Kingston Court Nursing & Rehab presents a wide spectrum of experiences for families and residents, with many praise-filled notes about warmth and community alongside frequent warnings about administration, safety, and inconsistent care. Across the board, visitors tend to agree that the atmosphere can feel welcoming, clean, and well organized at times, but their overall impressions are strongly colored by personal encounters with staff, management, and the care process. In short, it's a place that inspires both heartfelt endorsements and sharp criticisms, depending on who you ask and when.

Several reviews spotlight a consistently positive tone about the people on the ground. Families describe "excellent care" and "kind and caring staff," with warm greetings as they enter the building that make them feel welcomed and at ease. Residents and visitors alike frequently mention friendly, helpful teams and a sense that staff and residents cultivate a genuine, familial vibe. One reviewer specifically notes that their mother was "very pleased with her stay" and that the staff made her feel like family, emphasizing the extraordinary care and the comforting presence of management. Cleanliness is repeatedly praised as well, with references to well-organized operations and a pleasant, calm environment. In many notes, the staff are celebrated for their compassion, while activities directors and teams are highlighted as dedicated to engaging residents and sustaining a sense of community.

In several accounts, Kingston Court is remembered fondly for care that went beyond basics. Long-term residents and their families recount positive daily interactions, the availability of activities, and a home-like feel that contrasts with some of the more institutional memories people carry from other facilities. Statements such as "the activities program ran by a very dedicated activities director & her staff" and mentions of strong teamwork on units reflect experiences where residents formed friendships and families felt connected to the care team. Some families even describe visits that reinforce a perception of safety and organization, with comments about security checks and orderly facilities, reinforcing a sense that the site can function smoothly and respectfully when it works well.

Despite the warmth, Kingston Court is also a venue for sharp criticism. A number of reviews express deep dissatisfaction with administration, suggesting ongoing drama, staff turnover, and management issues that appear to undermine care quality. One reviewer bluntly called the facility "trash," describing administrators as meddling with staff and contributing to a "mad drama," with residents allegedly not receiving consistent, high-quality care. Another account labels it the worst facility they've encountered, warning prospective families to avoid it if they require special care and noting delays in nursing assistance that could be dangerous for a patient needing timely help. These messages emphasize perceived gaps in leadership and accountability as central to the problem.

Care quality and safety concerns also surface in more concrete, problematic incidents. Some reviewers describe medication issues, including brand-name versus generic substitutions that caused adverse effects and ultimately required intervention from primary care physicians. A patient's leg injury following a stationary bike incident, the presence of a urinary tract infection that progressed due to perceived delays in testing and treatment, and even the discovery of blood-soaked sheets all point to lapses in supervision and infection control. Others recount missing or malfunctioning equipment - things like a non-working bedlight, missing bedside tables, an unavailable wheelchair, or an overturned chair - that created unsafe situations and left families worried about the level of attention their loved ones were receiving. There are also references to missed opportunities for basic comfort and dignity, such as delays in helping a patient with bathing or toileting needs, or gaps in daily ADL assistance.

The reviews also show a clear disparity between shifts and units, with some witnesses praising particular teams (for example, the 3rd shift or a specific unit's CNA) while others recount frustrating experiences with first-shift staff, including a lack of welcome, unhelpful directions for essential items (like finding a spare wheelchair), and slow responses to call lights. This inconsistency appears to be a central thread in several negative assessments: even when care is excellent on one shift, families fear for residents during other times when help is supposedly more urgently required. The variability has led some families to advocate strongly for administrative attention to staffing, training, and culture across all shifts, not just in isolated instances.

Taken together, the reviews paint a facility that can be a true home for some residents and families, with clean environments, friendly staff, and meaningful activities, while also presenting serious concerns for others. For some, Kingston Court embodies the warmth and structure of a well-run nursing and rehabilitation center, where patients feel respected and supported and families feel involved and reassured. For others, it represents a place where administrative challenges, safety slip-ups, and inconsistent care can jeopardize a resident's well-being and dignity. Prospective families would do well to visit, talk to multiple shifts and departments, observe the flow of care, and ask pointed questions about medication management, response times, supervision, and how concerns are escalated and resolved. In any case, Kingston Court clearly provokes strong emotions and clear expectations, underscoring the importance of thorough, up-close assessments when choosing a care home for a loved one.

Physicians

• MD Home (0.1 miles)
• Weaver Eye Associate (0.3 miles)
• York Eye Associates (0.3 miles)
• Internal Medicine Consultants of York (0.8 miles)
• Orthopaedic & Spine Specialists (0.8 miles)
• Mill Creek Family Medicine (0.8 miles)
• York Clinic Co. (0.8 miles)

Restaurants

• Mexitaly (0.2 miles)
• Taco Bell (0.3 miles)
• Chick-Fil-A (0.6 miles)
• McDonald's (0.6 miles)
• Eagles Nest (0.8 miles)
• Arooga's (0.9 miles)
• Sweet Willows Creamery (1.1 miles)

Pharmacies

• Walgreens (0.3 miles)
• Walmart Pharmacy (0.6 miles)
• Rite Aid (1.1 miles)
• BioScrip Infusion Services (1.5 miles)
• Brockie Pharmatech (2 miles)
• York Hospital Pharmacy (2.3 miles)
• GIANT Pharmacy (2.5 miles)

Cafes

• Starbucks (0.4 miles)
• Starbucks (2.3 miles)
• Starbucks (2.8 miles)
• Colonial Coffee Shop (2.8 miles)

Places of Worship

• St Joseph Catholic Church (0.6 miles)
• First Baptist Church (2.8 miles)
• Madison Av Church of the Brethren (3.8 miles)

Hospitals

• Dermatology & Skin Surgery Center of York (1.2 miles)
• WellSpan Behavioral Health (2.1 miles)
• Wellspan Childbirth And Family Education Center (2.2 miles)
• York Hospital - Imaging Department (2.7 miles)
• WellSpan Surgery & Rehabilitation Hospital (3.7 miles)
• Oss Orthopaedic Hospital (3.8 miles)
• Wellspan Gettysburg Hospital (3.8 miles)

Transportation

• Avis Rent A Car (1.7 miles)

Parks

• Bob Hoffman Fields (2 miles)
• Reservoir Park (3.4 miles)

Theaters

• Frank Theatres Queensgate Stadium 13 (2.1 miles)
• South York Plaza Cinema (2.6 miles)