The Residence at Fitz Farm in York, PA

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  • Interior

    A modern and minimalist dining room with a wooden table, black chairs, and wall artwork.

  • Decor

    A cozy living room with a large bookshelf filled with books and decor, accompanied by two comfortable armchairs and a wooden coffee table.

  • Living Room

    A modern loft-style living room with a brick wall, cozy sofa, and stylish staircase.

  • Building

    Aerial view of a large building complex surrounded by roads and greenery.

  • Architecture

    Modern hallway with stone walls and sleek lighting.

  • Windows

    A minimalist dining room with dark furniture and natural light streaming through a large window.

  • Dining

    A cozy restaurant interior with booth seating and framed artwork on a brick wall.

  • Kitchen

    A stylish kitchen with dark green cabinets, a marble backsplash, and modern lighting fixtures.

  • Artwork

    A cozy living room corner with a framed artwork above the fireplace and a patterned armchair.

  • Fireplace

    A cozy living room featuring a fireplace with a mounted painting, a wooden rocking chair, and elegant wall sconces.

  • Wall Art

    A minimalist entryway features a black bench with decorative cushions and framed wall art.

  • Painting

    A cozy interior with a lush plant, wooden table, and artwork against a dark green wall.

  • Hallway

    A cozy hallway featuring a wooden door, patterned rug, and a wooden bench alongside a staircase.

  • Plant

    A stylish staircase with wooden steps and a metal railing, complemented by a minimalist table and plant decor.

The Residence at Fitz Farm in York, PA

2200 Springwood Rd, York, PA 17403

For more information about senior living options: (844) 490-3973

4.2 from 40 reviews
5 stars
32
4 stars
0
3 stars
0
2 stars
0
1 stars
8

Assisted Living Independent Living Memory Care

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    Overall Review of The Residence at Fitz Farm

    Pros

    • pro The introduction and application process at The Residence at Fitz Farm is excellent.
    • pro Michelle Anderson provides tours, answers questions, and guides families through residency paperwork with care, grace, and professionalism.
    • pro The facility is very clean and inviting.
    • pro Staff and residents are warmly welcoming, and tours are highly recommended.
    • pro The staff are exceptional, kind, patient, and always willing to help.
    • pro The Residence at Fitz Farm is a beautiful, warm, inviting option for personal care, independent living, and memory care, with knowledgeable, caring staff.
    • pro The atmosphere is welcoming and calming, with engaging activities and events.
    • pro Kayla Koller and Brandi Rendler are praised for their helpfulness, guidance, and support during move-in.

    Cons

    • pro The memory care unit has been accused of physical and verbal abuse toward residents.
    • pro Management allegedly failed to take concerns about bruises seriously.
    • pro Families report a lack of timely and meaningful communication after abuse was discovered.
    • pro Residents experienced neglect, including no activities and not being given hearing aids.
    • pro The facility is described as understaffed, with no activity coordinators, leading to poor care.
    • pro There are DHS reports and investigations alleging abuse and violations at the facility.

    Review

    This community is best suited for families seeking a warm, hotel-like senior living environment that shines in independent living and personal care, with strong onboarding and transition support. The Residence at Fitz Farm excels when the plan centers on an attractive campus, attentive front-line staff, robust dining, and plentiful social programming that keeps residents engaged. It is especially appealing for families who want a polished welcome, turnkey tours, and a culture that emphasizes hospitality and resident enjoyment. Those who prioritize a seamless move, ongoing event calendars, and a visible commitment from leadership to customer service will feel confident navigating the early stages of placement here. This is not a one-size-fits-all verdict, but it is the clear fit for households that place high value on atmosphere, accessibility, and a proactive move-in experience.

    The upside is hard to ignore: cleanliness, aesthetics, and a palpable sense of care permeate the community. Reviewers repeatedly highlight the beauty of the facility, the welcoming lobby, and the well-kept grounds, alongside a staff roster that tends to be described as kind, patient, and genuinely helpful. Families point to specific individuals - Michelle Anderson for move-in coordination, Kayla Koller for personalized guidance during transitions, Brandi for medical know-how - as keys to a smooth onboarding and ongoing confidence in daily operations. The dining program earns frequent praise, as do the activity offerings and events that create a sense of belonging and normalcy for residents. In short, the core living experience reliably feels well-managed and resident-centered when families are engaging with the independent living or general personal care paths.

    Yet a sharp, persistent warning label colors the memory care conversations. Several reviews recount serious allegations of abuse and neglect within the dementia unit, including bruising, a perception of poor supervision, delayed responsiveness, and a pattern of understaffing that undermines daily routine and meaningful engagement. DHS inspection history and documented violations loom large in the narrative, and multiple families describe ongoing concerns despite changes in management. The most troubling themes revolve around communication gaps with families after red-flag incidents, inconsistent activity programming for memory care residents, and tensions around accountability. Even when overall facility warmth and competence are acknowledged, these memory care reports create a real calculus for families weighing safety, trust, and long-term well-being.

    This is where the pros and cons must be weighed with precision. For families prioritizing independent living or personal care with an emphasis on a bright, welcoming environment, Fitz Farm's strengths - the staff's apparent dedication, the quality of meals, the facility's touchpoints for social connection, and a transparent move-in process - can offset many ordinary concerns about aging in place. However, for anyone considering memory care, the publicized cautions are not easily dismissed. The intensity and recurrence of abuse and neglect allegations, the apparent discrepancy between old and new leadership responses, and the DHS-era records raise legitimate questions about ongoing risk management, supervision structures, and the reliability of care in the dementia unit. In such cases, the protective layer offered by a strong front-end experience may not fully compensate for potential systemic gaps.

    Practical diligence can close the gap. Prospective residents or families should request current, detailed documentation from leadership: the latest licensing status and inspection summaries, a transparent staffing roster for the memory care neighborhood, and recent incident-response records. Schedule candid conversations with front-line leaders and the COO, verify ongoing training standards (First Aid/CPR, dementia-specific care protocols), and tour the memory care wing with a focus on activity programming, staff-to-resident ratios, and environmental safety features. Demand concrete care-planning procedures, regular family updates, and a clear escalation path for concerns. Read the most recent DHS provider records, and consider reaching out to current residents' families to gauge consistency of daily life now versus the reports that have circulated publicly.

    Ultimately, the decision hinges on what a family needs most. If the priority is a proven, high-quality independent living experience with exceptional hospitality and a capable medical-support team, Fitz Farm remains a compelling option worth pursuing - with due diligence. If, however, memory care stability, transparent incident history, and unwavering safeguarding of vulnerable residents are non-negotiable, alternative communities with stronger, verifiable track records in dementia care should be explored. The Residence at Fitz Farm can deliver a superior experience in the right segment, but its memory care narratives demand careful scrutiny, current corroboration, and a readiness to pivot to another path if risk signals persist.

    Features

    Housing

    • 51 resident community capacity 51 resident community capacity

    Types of Care

    • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
    • Independent Living Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.
    • Memory Care Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Harrisburg International (18 miles away) Harrisburg International (18 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
    • Dementia waiver Dementia waiverDementia waivers are essential for seniors as they provide critical protections and accommodations for those experiencing cognitive decline. These waivers ensure individuals with dementia receive appropriate care, support, and resources to maintain their quality of life and dignity as they navigate the challenges of this progressive condition.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Hospice waiver Hospice waiverHospice waivers are important for seniors because they allow individuals to receive specialized end-of-life care and support at home or in a hospice facility. This waiver ensures that seniors can access the necessary resources and services to maintain comfort and dignity during their final days.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Mild cognitive impairment Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
    • Specialized memory care programming Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.
    • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    The Residence at Fitz Farm in York, PA offers a range of care services and amenities to cater to the needs and preferences of its residents. This assisted living community provides both independent living and memory care options for seniors seeking a comfortable and supportive environment.

    Within the community, residents can make use of various amenities designed to enhance their daily lives. These amenities include a beauty salon for grooming needs, cable or satellite TV for entertainment, a computer center for staying connected, and a fully furnished living space. The fitness room helps residents stay active, while the gaming room and small library offer opportunities for leisure activities. Outdoor spaces such as gardens provide a tranquil retreat.

    Residents at The Residence at Fitz Farm also enjoy restaurant-style dining in the community's dining room. Special dietary restrictions can be accommodated, ensuring that all residents have access to delicious and nutritious meals. Additionally, housekeeping services help maintain clean living spaces.

    Care services provided by trained professionals are available 24/7, offering assistance with activities of daily living such as bathing, dressing, and transfers. Coordination with health care providers ensures comprehensive care management. Specialized memory care programming is offered for those with dementia or mild cognitive impairment.

    Transportation arrangements are made to facilitate non-medical needs as well as transport to doctors' appointments or medical facilities when required. A wellness center is available to support the overall well-being of residents.

    The residence boasts nearby conveniences such as cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. These opportunities allow residents to explore the surrounding area and engage in various activities outside of the community.

    Overall, The Residence at Fitz Farm provides seniors with a comfortable living environment where they can receive personalized care while enjoying a wide range of amenities and easy access to nearby attractions.

    Nearby Places of Interest

    Pharmacies

    • GIANT Pharmacy (0.3 miles)
    • Walgreens (0.4 miles)
    • CVS Pharmacy (0.5 miles)
    • York Hospital Pharmacy (1.7 miles)
    • Shurfine Spry Pharmacy (2.2 miles)
    • Rite Aid (2.2 miles)
    • Walgreens (2.5 miles)

    Restaurants

    • Cracker Barrel (0.3 miles)
    • McDonald's (0.5 miles)
    • Primanti Bros. Restaurant and Bar York (0.5 miles)
    • Taco Bell (0.5 miles)
    • Stone Grille & Taphouse (0.6 miles)
    • White Rose at Bridgewater (0.9 miles)
    • Handel's Homemade Ice Cream & Yogurt (1.1 miles)

    Physicians

    • WellSpan Lung Sleep & Critical Care (0.3 miles)
    • The Retina Care Center (0.3 miles)
    • WellSpan Gastroenterology (0.3 miles)
    • WellSpan OB/GYN - Queen St (0.6 miles)
    • WellSpan Adolescent & Pediatric Gynecology (0.6 miles)
    • WellSpan Breastfeeding Services (0.6 miles)
    • York Pediatric Medicine (0.6 miles)

    Theaters

    • South York Plaza Cinema (0.4 miles)
    • Frank Theatres Queensgate Stadium 13 (0.6 miles)

    Hospitals

    • Wellspan Childbirth And Family Education Center (0.4 miles)
    • Oss Orthopaedic Hospital (1.6 miles)
    • WellSpan Behavioral Health (1.7 miles)
    • York Hospital - Imaging Department (1.9 miles)
    • Wellspan Gettysburg Hospital (2 miles)
    • WellSpan Surgery & Rehabilitation Hospital (2 miles)

    Cafes

    • Starbucks (0.4 miles)
    • Colonial Coffee Shop (2.1 miles)
    • Starbucks (2.7 miles)

    Parks

    • Bob Hoffman Fields (1.9 miles)
    • Reservoir Park (2.2 miles)
    • Dallastown Community Park (3.2 miles)

    Places of Worship

    • St Joseph Catholic Church (2.4 miles)

    Frequently Asked Questions

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