The Residence at Fitz Farm
Save2200 Springwood Rd, York, PA 17403
For more information about senior living options: (844) 490-3973
The Residence at Fitz Farm leaves a powerful impression from the moment you walk in. Several reviewers highlight the intake and transition process as a standout experience: a dedicated staff member who offers multiple tours, answers endless questions, and guides families through the paperwork with evident care, grace, and professionalism. Michelle Anderson, described as the Community Relations Director for Independent Living, is repeatedly praised for her attentive communication, timely follow-through, and willingness to go above and beyond to make the move smooth. The overall company tone feels warm and welcoming, and the facility itself is repeatedly called clean, bright, and inviting. For many families, this first impression matters - and Fitz Farm consistently earns strong early praise for the way it handles introductions and move-in logistics.
Beyond the initial process, several reviewers recount a broader sense of warmth and professionalism from the staff, especially in the independent living and personal care wings. Kayla Koller is singled out as outstanding in facilitating moves and responding to questions, with several notes that she was readily available and knowledgeable, even greeting family members on move-in day. The staff in general is described as friendly, helpful, patient, and caring, contributing to a perception that Fitz Farm is a place where residents and families feel supported. The atmosphere is repeatedly characterized as happy, welcoming, and like a home away from home, with guests encouraged to tour, dine at the Bistro, and participate in community events.
The facility's physical environment also receives high marks. Multiple reviewers mention the architectural beauty, manicured landscapes, clean interiors, and a groundskeeping regimen that keeps the property looking new and polished. The photography and events around the grounds - such as book signings and special dinners - are cited as evidence of a vibrant community life. Dinners and occasions, including Valentine's Day events, are described as well-executed with thoughtful touches, contributing to a sense that Fitz Farm is not just a place to live, but a place to enjoy daily life. The staff's ability to make residents feel seen in a busy, active setting is noted as a distinctive strength of the residence.
However, a significant portion of the feedback centers on grave concerns about the Memory Care unit. In April 2024, a move-in was followed by a troubling period during which, within six weeks, two workers were fired for physically and verbally abusing the resident. The reviewers describe bruising and initial concerns that were not treated with the seriousness they expected, requiring persistent follow-up to obtain any meaningful investigation. After abuse was discovered, the account notes a troubling pattern of neglect, including a lack of activities, failure to provide hearing aids, and residents kept in pajamas all day. The emotional impact was substantial enough that the family moved their mother to another facility, despite efforts to keep her at Fitz Farm.
The response from management, and the broader corporate leadership, is a major point of contention in these reviews. One family alleges that the management staff did not take their initial concerns seriously and that communication remained limited even after the abuse was uncovered. They report contacting Belinda McQuaide, COO of Integracare, who allegedly did not take responsibility for the damage and, in their experience, dismissed their concerns. The reviewer describes a lack of proactive communication and notes that, although two managers were fired, the claim that this change addressed the underlying issues was contested. The family also characterizes the corporate response as insufficient and incomplete, and they describe being met with a dismissive attitude when seeking support for additional care costs incurred due to the injuries and neglect.
In the same vein, several reviewers direct readers to public DHS records for the facility, citing ongoing inspection summaries and violation histories as evidence that challenges in the Memory Care unit persist beyond any single incident. They describe a sequence of DHS reports with dates spanning 2024 and 2025 that allege issues ranging from staff training and safety protocols to medication management and emergency preparedness. One reviewer explicitly states that the "culture of abuse" appears not to have been fully altered by new management, and they recount additional conversations with other families who reported suspected abuse in the Dementia unit. The implication is that the most serious concerns center on memory care, even as the rest of the campus receives high marks for ambiance, cleanliness, and staff demeanor.
Amid these serious cautions, other reviewers emphasize positive, tangible experiences with Fitz Farm. They note personal care and independent living residents enjoying a well-rounded array of services, with staff who are described as kind, patient, and willing to help with any concern. The overall sentiment - at least from those praising the Memory Care and other units - suggests a community that can be outstanding when all aspects of care are functioning smoothly: welcoming tours, thorough move-ins, a clean environment, engaging activities, and a visible commitment to resident welfare. For many families, Fitz Farm represents a compelling option with a high level of hospitality and a strong social fabric, especially for those who value a supportive staff and a thoughtfully designed living environment.
Taken together, the collection of reviews paints a nuanced portrait of The Residence at Fitz Farm. On one hand, guests repeatedly praise the intake experience, the leadership and responsiveness of individuals like Michelle Anderson and Kayla Koller, the overall warmth of the community, and the facility's clean, inviting environment. On the other hand, multiple accounts raise serious concerns about the Memory Care unit, alleging abuse, neglect, and uneven management oversight with troubling implications for resident safety and family trust. The DHS reports referenced by reviewers add a regulatory dimension to the discussion, suggesting ongoing oversight and areas of potential risk that prospective families may wish to review closely. In short, Fitz Farm appears to be a place of high-quality experiences in many aspects, paired with urgent cautions about the Memory Care unit that warrant careful consideration and further inquiry for anyone contemplating care for a loved one.
The Residence at Fitz Farm in York, PA offers a range of care services and amenities to cater to the needs and preferences of its residents. This assisted living community provides both independent living and memory care options for seniors seeking a comfortable and supportive environment.
Within the community, residents can make use of various amenities designed to enhance their daily lives. These amenities include a beauty salon for grooming needs, cable or satellite TV for entertainment, a computer center for staying connected, and a fully furnished living space. The fitness room helps residents stay active, while the gaming room and small library offer opportunities for leisure activities. Outdoor spaces such as gardens provide a tranquil retreat.
Residents at The Residence at Fitz Farm also enjoy restaurant-style dining in the community's dining room. Special dietary restrictions can be accommodated, ensuring that all residents have access to delicious and nutritious meals. Additionally, housekeeping services help maintain clean living spaces.
Care services provided by trained professionals are available 24/7, offering assistance with activities of daily living such as bathing, dressing, and transfers. Coordination with health care providers ensures comprehensive care management. Specialized memory care programming is offered for those with dementia or mild cognitive impairment.
Transportation arrangements are made to facilitate non-medical needs as well as transport to doctors' appointments or medical facilities when required. A wellness center is available to support the overall well-being of residents.
The residence boasts nearby conveniences such as cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. These opportunities allow residents to explore the surrounding area and engage in various activities outside of the community.
Overall, The Residence at Fitz Farm provides seniors with a comfortable living environment where they can receive personalized care while enjoying a wide range of amenities and easy access to nearby attractions.
The Residence at Fitz Farm is located at 2200 Springwood Rd, York, PA 17403 in York County, Pennsylvania
The Residence at Fitz Farm incorporates a range of features that are specifically designed to enhance the quality of life for residents with dementia or Alzheimer's disease. Assistance with dressing, bathing, and transfers ensures that residents maintain personal hygiene and dignity while adapting to their changing physical needs. Medication management plays a critical role in maintaining health stability and preventing confusion, while meal preparation and service guarantee that nutritional requirements are met in a manner that is both enjoyable and safe. Transportation arrangements facilitate access to medical appointments, ensuring continuity of care through effective coordination with healthcare providers. Comprehensive support for activities of daily living allows residents to engage meaningfully despite cognitive challenges, while 24-hour supervision provides peace of mind for families. The dementia waiver and specialized memory care programming create an environment tailored to individual capabilities, fostering both mental wellness and social engagement through thoughtfully curated activities aimed at mild cognitive impairment. Together, these services create a holistic approach that honors each resident's unique journey through memory loss while promoting their independence as much as possible.
The Residence at Fitz Farm on seniors.fyi includes 19 photos including images showing interior, decor, living room, artwork, minimalist, brick wall, fireplace, dining, and more.
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