Manorcare Health Services-York South

Pros

• The rehab department is definitely very good and provides quality care for residents.
• The staff members that have been interacted with are good and seem dedicated to their work.
• The room assigned to the resident is nice and adequate, contributing to a comfortable living environment.
• There are different types of activities offered to help engage the residents.
• The food served has improved and is now considered very good by some residents.

Cons

• The staff at Manorcare seemed unaware of why the resident was admitted, indicating poor communication and organization.
• There was chaos on the first night of admission, leading to a negative initial experience.
• Access to the facility requires waiting for staff to buzz individuals in, which can be frustrating and inconvenient.
• There was a significant delay in receiving attention from the supervisor, resulting in a four-hour wait.
• The facility appears to be understaffed, with one caregiver assigned to 11 patients, potentially compromising care quality.
• Residents are fed in their rooms instead of the dining area, which may diminish social engagement.
• The food served is reported to be of poor quality.
• Staff members seem overwhelmed due to insufficient support and resources.

Review

The experience of families with nursing homes and rehabilitation centers can be profoundly varied, and the reviews of Manorcare Nursing Home (Manorcare Health Services) highlight both commendable aspects and notable concerns. For loved ones seeking care for their elderly family members, it is essential to gauge every detail of the environment and services offered within these facilities.

One significant concern expressed by a reviewer centers around the initial chaos encountered when their mother arrived at Manorcare. Upon admission, there appeared to be a lack of communication among staff regarding the reason for her stay, leading to an unsettling welcome. The first night was characterized as disorganized, raising questions about the facility's preparedness to handle new arrivals. This chaotic entry experience can understandably contribute to anxiety for both residents and families alike.

Access to the facility itself has also been a point of contention. The necessity to ring a bell in order to gain entrance creates an atmosphere that may feel unwelcoming or restrictive for visitors and relatives wishing to check on their loved ones. At times, visitors might find themselves waiting outside until they are buzzed in—a process that should ideally represent safety rather than inconvenience. Although there was mention of a keypad access system in place previously, its discontinuation adds another layer of frustration for those concerned about security versus accessibility.

Despite these issues with entry protocols, reviews indicate that many staff members demonstrate genuine care and dedication in their roles. One reviewer noted that while waiting for four hours to meet with a supervisor on her mother's first night underscored some operational inefficiencies, other staff members were described as helpful and competent. However, it’s apparent that staffing levels may not meet the needs of all patients effectively; one review pointed out a striking ratio where one caregiver was responsible for up to eleven patients, suggesting potential challenges in delivering timely personal attention and care.

Food service has emerged as another mixed feature of the experience at Manorcare. While one review claims that food options are satisfactory during mealtime—perhaps even good—the overarching feedback reveals dissatisfaction with nutritional offerings across various experiences reported by families involved. Interestingly, it seems that meals are primarily served in residents' rooms rather than communal dining areas; this could detract from social interactions amongst residents who might benefit from shared dining experiences.

Amidst these challenges painted by reviewers lies acknowledgment of strengths within Manorcare's rehabilitation department. There was uniform appreciation for the quality of rehabilitation services provided at the facility; several observations suggested that therapy sessions were effective and well-structured for participants needing recovery assistance post hospitalization or surgery. Engaging activities beyond mere therapy also highlighted how residents are encouraged to partake in stimulating recreational programs designed specifically for individuals requiring full care.

In conclusion, while Manorcare Nursing Home showcases positive attributes through its dedicated staff and solid rehab services—elements crucially important in any caregiving context—the negative aspects such as insufficient onboarding communication, concerns about accessibility protocols, food quality discrepancies, heavy workloads among caregivers, and reliance on room-service dining create apprehensive sentiments amongst families entrusting their loved ones’ care there. It underscores an ongoing need for facilities like Manorcare to address both operational setbacks while reinforcing their strengths so they can provide comprehensive support across all facets of resident care—something every family hopes will be standard when considering long-term accommodations for their cherished elders.

Restaurants

• Cracker Barrel (0.1 miles)
• Primanti Bros. Restaurant and Bar York (0.1 miles)
• Stone Grille & Taphouse (0.3 miles)
• McDonald's (0.5 miles)
• Taco Bell (0.6 miles)
• Handel's Homemade Ice Cream & Yogurt (0.8 miles)
• White Rose at Bridgewater (1 miles)

Theaters

• South York Plaza Cinema (0.2 miles)
• Frank Theatres Queensgate Stadium 13 (0.7 miles)

Pharmacies

• GIANT Pharmacy (0.2 miles)
• Walgreens (0.3 miles)
• CVS Pharmacy (0.4 miles)
• Shurfine Spry Pharmacy (1.8 miles)
• York Hospital Pharmacy (1.9 miles)
• Rite Aid (1.9 miles)
• Walgreens (2.8 miles)

Physicians

• WellSpan Lung Sleep & Critical Care (0.3 miles)
• The Retina Care Center (0.3 miles)
• WellSpan Gastroenterology (0.3 miles)
• WellSpan Neurosurgery (0.4 miles)
• WellSpan Interventional Pain Management (0.4 miles)
• WellSpan Endocrinology (0.5 miles)
• WellSpan Dermatology (0.5 miles)

Cafes

• Starbucks (0.5 miles)
• Colonial Coffee Shop (2.1 miles)
• Starbucks (3.1 miles)

Hospitals

• Wellspan Childbirth And Family Education Center (0.6 miles)
• Oss Orthopaedic Hospital (1.2 miles)
• Wellspan Gettysburg Hospital (1.7 miles)
• WellSpan Surgery & Rehabilitation Hospital (1.8 miles)
• WellSpan Behavioral Health (1.8 miles)
• York Hospital - Imaging Department (2 miles)

Parks

• Bob Hoffman Fields (2.1 miles)
• Reservoir Park (2.2 miles)
• Dallastown Community Park (2.9 miles)

Places of Worship

• St Joseph Catholic Church (2.8 miles)