ProMedica Wallingford

Pros

• Wallingford provides a very nice experience with a clean facility and staff who are very helpful and friendly.
• Wallingford Skilled Nursing is a recommended place for rehab and care needs.
• The Wallingford team delivers amazing care and dedication to all residents.
• Nicole from rehab is excellent and kind, and the nursing is amazing.
• The staff on 1 South provides great care.
• Katie is exceptional and has a wonderful work ethic.
• The nursing, therapy, and aides are awesome and top-notch.
• Savannah at the front desk sets a welcoming tone, and Serina is kind and encouraging.
• Bruce, the Administrator in Training, is attentive and proactive, with therapy teams that are dedicated.
• Petra, a CNA, goes above and beyond for all residents.
• The physical therapy department is amazing and the therapy staff are second to none.
• The overall environment is caring, compassionate, and welcoming, with a clean and safe facility.

Cons

• The staff were rude and slow to respond to call bells.
• The facility is severely understaffed, leaving basic needs unmet.
• The rooms are crowded and often dirty, with beds not made and cleanliness lacking.
• The building smells strongly of urine and feels unsanitary.
• The care has been described as negligent, with concerns about nutrition and timely attention to residents.
• Some reviewers warned not to place loved ones there, calling it unsafe.
• There have been reports of power outages and no heat, leaving patients in the dark.
• The place has been described as disgusting and not fit for seniors.

Review

ProMedica Wallingford is best suited for families seeking focused short-term rehabilitation and skilled nursing where therapy-driven recovery is the centerpiece. It works well for seniors who respond positively to an engaged, hands-on therapy and nursing team, and who value a clean, orderly environment in which progress is tracked by clinicians rather than by generic routines. The facility’s rehab-first orientation supports Gast- and post-acute goals, from post-op mobilization to wound care and balance training, and it is especially appealing to families who want daily coaching, individualized exercise plans, and a staff culture that emphasizes compassionate, responsive care. In short, Wallingford excels when the objective is restoration and re-engagement, with a caregiving orbit that feels consistently attentive and personally invested.

Those who may want to consider alternatives include families who require rock-solid staffing consistency and transparent, trouble-free administration as non-negotiables. Several reviews point to staffing strains and uneven coverage that can affect response times, meal service, and the ability to sustain rigorous monitoring. For loved ones who need immediate assistance around the clock, or who are risk-averse about fluctuations in care quality, another facility with documented, steadier staffing and more uniformly reliable operations may be a better fit. Also, critics who scrutinize overall governance and accountability will want to cross-check independent survey results and recent state inspections before making a final commitment.

The strongest pros at Wallingford, cleanliness, a well-kept environment, and a culture of genuine care, tend to offset many concerns in the rehab context. Residents and families repeatedly praise the facility for a warm front-desk presence, attentive nurses, and a therapy department that delivers skilled, motivated rehabilitation. The therapy teams are frequently singled out for their dedication and effectiveness; the rapport between therapists, aides, and nurses translates into tangible progress in mobility, strength, and independence. When staff show up with consistency, compassion, and clear communication, families experience fewer anxieties about the recovery process and more confidence in the plan of care. That alignment between clinical excellence and daily human warmth is Wallingford’s core offset to the inevitable bumps of a busy skilled unit.

More broadly, the day-to-day caregiving ethos emerges as a significant strength. Testimonies highlight patient- and family-centered care, with aides and nurses who demonstrate patience, kindness, and a willingness to tailor routines. The social work and activity teams also receive praise for supporting emotional well-being and engagement, which matters greatly for rehabilitation outcomes and mood. The consistency of praise across multiple departments, nursing, therapy, social work, and administration, creates a resilient sense of community that many families seek when choosing a post-acute or long-term option. When the overall atmosphere feels optimistic and supportive, the risk of isolated incidents dipping into genuine danger to residents is mitigated by strong daily practice.

Yet the cons cited in reviews are not easily dismissed. A recurring theme is understaffing and its ripple effects: delayed medications, delayed response to call lights, and inconsistent meal service that at times leaves nutrition and comfort compromised. Several families report distressing gaps in communication and accountability, suggesting that when busy periods hit, basic needs can slip through the cracks. Complaints range from specific personnel issues to broader critiques about leadership responsiveness and the facility’s ability to sustain a consistently high level of care. The mixed record on staffing and administration means outcomes are highly contingent on day-to-day staffing levels and on which staff members are on duty. For families prioritizing predictable, uniformly excellent operations, these gaps are meaningful red flags.

The practical takeaway is decisive. Wallingford offers a compelling rehab-focused pathway with a genuine commitment to compassionate care, strong therapy outcomes, and a clean, inviting environment. For families whose primary objective is robust rehabilitation with dependable, person-centered attention, Wallingford can deliver consistently strong results, provided due diligence is done and current conditions align with expectations. However, for anyone needing guaranteed staffing consistency, flawless call-response, and uniformly high administrative oversight, exploring alternatives is prudent. Prospective families should demand recent staffing metrics, review state survey results, and, if possible, schedule visits at multiple times to observe how the unit staffing and care patterns shift across shifts.

Actionable next steps include requesting a detailed plan of care from the therapy and nursing teams, including anticipated therapy hours and the roles of responsible aides and supervisors. In parallel, review recent performance data from state reports and provider comparisons, and speak with several residents and families about what a typical day looks like across mornings, afternoons, and weekends. Ask about the specific steps taken when a concern arises, the timelines for med administration, and how call-light responsiveness is managed during peak times. By verifying these factors and comparing with nearby facilities offering similar rehab programs, families can determine whether Wallingford’s strengths align with their specific risk tolerance and recovery goals, or if another option better fits the desired balance of compassionate care and dependable operations.

Cafes

• 320 Market Cafe (1.2 miles)
• Starbucks (6.2 miles)
• Styer's Garden Cafe (8.5 miles)

Pharmacies

• CVS Pharmacy (1.2 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2.1 miles)
• GIANT Pharmacy (2.8 miles)
• Walmart Pharmacy (3 miles)
• CVS Pharmacy (3.3 miles)

Restaurants

• Chick-Fil-A (1.9 miles)
• Wendy's (1.9 miles)
• Wing Hing Chinese Restaurant (2 miles)
• Cracker Barrel (3 miles)
• Chick-Fil-A (3.6 miles)
• McDonald's (5.1 miles)
• McDonald's (5.2 miles)

Hospitals

• Riddle Hospital (3.2 miles)
• Lankenau Medical Center (8.6 miles)
• Bryn Mawr Hospital (8.9 miles)
• Philadelphia VA Medical Center (9.8 miles)

Parks

• Ellson Glen Park (4.3 miles)
• Ridley Creek State Park (5.2 miles)
• Market Square Memorial Park (6.2 miles)
• Clem MacRone Memorial Park (9 miles)
• Goose Creek Park (9.7 miles)

Physicians

• Dr Madonna's Family Practice (5.8 miles)
• Mid Atlantic Retina (6.5 miles)
• Pulmonary Consultants (8.4 miles)
• Bowen, Anne Main Line Healthcare Westtown Family Medicine (9.1 miles)
• Christiana Care: Concord Medicine And Pediatrics (9.3 miles)
• Total Care Physicians (9.7 miles)

Transportation

• Darby Transportation Center (6.1 miles)
• SEPTA: 101/102 Lansdowne Avenue Station (6.1 miles)
• Terminal A West (6.7 miles)
• Philadelphia International Airport (PHL) (6.8 miles)
• The Centurion Lounge (6.8 miles)
• Baggage Claim A (6.8 miles)
• Philadelphia International Airport, Terminal A - East (6.9 miles)

Places of Worship

• St Anastasia Rectory (6.1 miles)
• Willistown United Methodist Church (8 miles)

Theaters

• AMC DINE-IN Painters Crossing 9 (9.4 miles)
• Regal Brandywine Town Center (9.7 miles)