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4 from 119 reviews
5 stars
81
4 stars
10
3 stars
3
2 stars
1
1 stars
24
Overall Review of ProMedica Wallingford
common38 reviews mention this
Staff care and responsiveness stand out
Residents and families frequently describe the staff as caring, attentive, and professional.
Across many reviews, residents and families praise nurses, aides, therapists, and administrators for being helpful, respectful, and kind. Several reviewers also describe staff taking time to answer questions, resolve concerns, and provide encouragement during rehab. At the same time, a smaller set of reviews raises concerns about responsiveness, rude behavior, and long waits for help, including during weekends.
common20 reviews mention this
Food quality is often praised
Food is a frequent bright spot, with many reviews calling it excellent or tasty.
Many reviewers mention that meals are good, delicious, or excellent, and several describe the kitchen accommodating dietary needs like a plant-based diet. Some reviews also say the facility lacks the “nursing home odor,” which pairs with positive comments about comfort and overall environment. A few negative reviews counter this with complaints about cold or unappetizing food and trouble getting meals that match dietary needs.
common18 reviews mention this
Clean, well-kept facility comes up
Multiple reviews mention cleanliness and a more comfortable environment.
Several reviews describe the facility as clean and well-maintained, with hallways and rooms presented as neat and uncluttered. Others mention avoiding strong “nursing home” odors and say the environment feels safer and more welcoming. However, there are also strongly negative reviews that describe unpleasant smells, messy rooms, and overall poor upkeep, including claims about cleanliness issues persisting over time.
common16 reviews mention this
Rehab therapy support is emphasized
Rehabilitation and therapy staff are repeatedly described as skilled and supportive.
A recurring theme is positive feedback about physical and occupational therapy teams, with reviewers describing dedicated therapists and aides who work to meet individual recovery needs. Some families say the therapy team helped with planning recovery and encouraging residents toward goals. In contrast, a few reviews express concern about overwhelmed staffing and gaps in basic support, which they say affected care and monitoring.
caveat8 reviews mention this
Staffing shortages and delays are a concern
Some reviews describe understaffing that led to delays in care and unmet needs.
A set of reviews points to staffing shortages and long waits for help, including needing pain medication or basic assistance. Some reviewers also describe situations where call lights were not answered promptly or where weekend coverage was weak. A few negative reviews go further, describing breakdowns in nutrition, monitoring, and communication, while balancing that some staff members they encountered were caring despite the broader issues.
common2 reviews mention this
Location access includes nearby services
There are common day-to-day destinations nearby, including pharmacies and cafes.
For errands and appointments, the area around the community includes options like CVS Pharmacy and Walgreens within a few miles, along with nearby cafes and restaurants. There are also nearby medical options such as hospitals and physician offices. For parks and outdoor space, several parks and a state park are listed within the surrounding area.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Types of Care
Skilled Nursing Facility
Transportation
Philadelphia International (7 miles away)
New Castle County (20 miles away)
Nearby Places of Interest
Cafes
320 Market Cafe (1.2 miles)
Starbucks (6.2 miles)
Styer's Garden Cafe (8.5 miles)
Pharmacies
CVS Pharmacy (1.2 miles)
CVS Pharmacy (1.5 miles)
Walgreens (1.9 miles)
CVS Pharmacy (2.1 miles)
GIANT Pharmacy (2.8 miles)
Walmart Pharmacy (3 miles)
CVS Pharmacy (3.3 miles)
Restaurants
Chick-Fil-A (1.9 miles)
Wendy's (1.9 miles)
Wing Hing Chinese Restaurant (2 miles)
Cracker Barrel (3 miles)
Chick-Fil-A (3.6 miles)
McDonald's (5.1 miles)
McDonald's (5.2 miles)
Hospitals
Riddle Hospital (3.2 miles)
Lankenau Medical Center (8.6 miles)
Bryn Mawr Hospital (8.9 miles)
Philadelphia VA Medical Center (9.8 miles)
Parks
Ellson Glen Park (4.3 miles)
Ridley Creek State Park (5.2 miles)
Market Square Memorial Park (6.2 miles)
Clem MacRone Memorial Park (9 miles)
Goose Creek Park (9.7 miles)
Physicians
Dr Madonna's Family Practice (5.8 miles)
Mid Atlantic Retina (6.5 miles)
Pulmonary Consultants (8.4 miles)
Bowen, Anne Main Line Healthcare Westtown Family Medicine (9.1 miles)
Christiana Care: Concord Medicine And Pediatrics (9.3 miles)
Total Care Physicians (9.7 miles)
Transportation
Darby Transportation Center (6.1 miles)
SEPTA: 101/102 Lansdowne Avenue Station (6.1 miles)
Terminal A West (6.7 miles)
Philadelphia International Airport (PHL) (6.8 miles)
The Centurion Lounge (6.8 miles)
Baggage Claim A (6.8 miles)
Philadelphia International Airport, Terminal A - East (6.9 miles)
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Skilled Nursing Facility
Philadelphia International (7 miles away)
Luxurious amenities and comprehensive care services.
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