Sterling Health Care And Rehab Center in Media, PA
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318 South Orange Street, Media, PA 19063
For more information about senior living options: (844) 490-3973
The staff are very helpful and resolve concerns quickly. The caregivers are extremely caring and capable. The facility is clean, well maintained, and organized. The rehab team is amazing—always encouraging and helping residents make steady progress. The staff communicate well with families and keep them updated on care. The environment feels warm, homey, and like family. The staff treat residents with respect and kindness. The care provided is exceptional, with families feeling comfortable and supported. The staff are friendly and professional, making residents feel well cared for.
The staff is horrible and the conditions are awful. Residents are neglected and mistreated, with bedsores and inadequate care. Residents are sedated and not allowed to move from chairs or wheelchairs. They turn off call bells and fail to provide timely assistance for bathrooms or medications. Residents are left sitting in soiled diapers and rarely bathed. The facility smells of urine and is dirty and unsanitary. The administration seems focused on money rather than patient care. Records are falsified and residents are kept from being transferred or getting proper treatment.Sterling Health Care And Rehab Center in Media, PA is best suited for families seeking strong rehabilitation outcomes and a generally warm, seemingly attentive staff on days when care is running smoothly. The facility receives praise from many families for compassionate rehab teams, clear communication about treatment plans, and staff who treat residents like family. For those prioritizing recovery and ongoing therapy, OT, PT, and daily activities aimed at restoring function, Sterling can deliver solid progress and a welcoming environment, particularly on floors where caregivers are consistently described as patient, responsive, and engaged. However, this recommendation is tempered by the realities voiced in numerous reviews: the care experience is uneven, and the best-case scenarios appear to hinge on where a resident lands within the building and which staff are on shift.
Those who may want to consider alternatives include families with a lower tolerance for risk, or anyone who needs consistent, high-quality care across the entire facility. The most alarming reviews recount severe neglect, dirty conditions, and unsafe practices, claims ranging from untreated bedsores and poor hygiene to missed medications, unresponsive staff, and even reports of sedating residents for extended periods. Several families describe environments where call bells go unanswered, rooms go uncleaned, and basic dignity is compromised. For long-term placement or consistent compliance with care plans, these recurring concerns push many families to seek other options, even if a few floors or shifts show markedly better performance.
The strongest positives consistently cited are the rehabilitative strengths and the genuine kindness shown by a core group of nursing staff and aides. Families repeatedly highlight therapists who are professional, challenging, and encouraging, and they commend administrators and front-desk staff who offer reliable communication and a sense of reassurance. On the 3rd floor, in particular, caretakers are described as thorough and compassionate, and some families report feeling their loved ones are treated with warmth and respect. The facility’s cleanliness and organization are also praised by several residents’ families, reinforcing the sense that Sterling can be well-run when the right team is on duty and when the facility is at its best.
Yet the breadth of negative experiences cannot be dismissed. The most distressing reviews detail bedsores, poor bathing routines, and residents left sitting in chairs or in diapers for hours, with call buttons either ignored or disabled. Reports of medication administration errors, falsified records, and inconsistent monitoring are repeated enough to raise substantial safety concerns. Odors, dirty rooms, and infestations of manners and upkeep, whether regional stretches of the building or particular floors, are cited as a recurring deterrent. In several cases, families describe a disconnection between administration and frontline staff, with promised follow-through either delayed or absent. Taken together, these issues suggest a pattern rather than isolated incidents.
The key pros, rehab quality, reachable and responsive family communication in many cases, and a welcoming initial impression, do not fully offset the weighed-down cons. When a resident benefits from a capable therapy team and a staff culture that consistently demonstrates care, Sterling can feel like a lifeline during rehabilitation and post-hospital recovery. But the same facility earns warnings through persistent allegations of neglect and operational gaps that compromise safety and dignity. The contrast is stark: on the days when the right nurses and therapists are present, families experience relief and confidence; on other days, fears about safety and basic comfort dominate, rendering the overall value inconsistent and unpredictable.
For families seriously evaluating Sterling, a pragmatic plan is essential. Schedule extended tours and request to speak with the rehabilitation director and floor managers about staffing ratios, med-pass procedures, and incident logs. Demand fresh, detailed explanations about any current concerns, and insist on meeting the actual care teams who would work with a loved one, no generic assurances. Review the most recent state inspections and complaint history, and ask for a clear plan of care with measurable goals and regular family updates. If possible, secure a trial period with explicit expectations and a defined exit contingency. Should the answers reveal ongoing staffing instability or red flags around safety and hygiene, explore other options, prefer facilities with consistent staffing levels, transparent reporting, and a demonstrated track record of safeguarding residents.
In the end, Sterling Health Care And Rehab Center represents a bifurcated value proposition. It can be a solid choice for rehabilitation-focused families who can leverage a reliable, compassionate rehab team and a generally pleasant environment, provided that the resident lands on the right shift with engaged caregivers. For long-term care demands where consistency, safety, and uninterrupted quality of life are paramount, the balance tips toward alternatives with steadier staffing, stronger oversight, and demonstrable, uniform performance across the building. The decision will hinge on risk tolerance, the ability to supervise care closely, and the priority placed on rehab gains versus daily safety and dignity.
164 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Philadelphia International (9 miles away) New Castle County (20 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Sterling Health Care and Rehab Center in Media, PA is an assisted living community that offers a wide range of amenities and care services to enhance the quality of life for its residents. The community provides a comfortable and safe environment with fully furnished accommodations and private bathrooms for each resident's convenience.
Residents can enjoy various amenities such as a beauty salon, cable or satellite TV, computer center, gaming room, small library, and a wellness center. Additionally, communal spaces like the dining room and outdoor areas provide opportunities for socialization and relaxation.
The dedicated staff at Sterling Health Care and Rehab Center ensures 24-hour supervision and assistance with activities of daily living including bathing, dressing, transfers, medication management, and meal preparation. The community also offers special dietary restrictions for residents with diabetes or other dietary needs.
To promote mental well-being, the community provides a mental wellness program alongside scheduled daily activities and resident-run activities. Fitness programs cater to residents' physical health while concierge services assist with individual needs. Planned day trips are organized for recreational enjoyment.
Located in Media, PA, Sterling Health Care and Rehab Center benefits from its proximity to various facilities including two nearby cafés, parks, pharmacies, restaurants, places of worship, physicians' offices, and hospitals. The community also offers transportation arrangements for non-medical purposes as well as transportation to doctors' appointments.
Overall, Sterling Health Care and Rehab Center strives to create a holistic living experience by offering an array of amenities combined with personalized care services in a convenient location.
Sterling Health Care And Rehab Center is located at 318 South Orange Street, Media, PA 19063 in Delaware County, Pennsylvania
Sterling Health Care And Rehab Center on seniors.fyi includes 3 photos including images showing building, landscaping, decor, aquarium, interior, garden, trees, entrance, and more.
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