Sterling Health Care And Rehab Center

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Pros

• The facility is very clean and the staff keeps families updated on any changes, particularly regarding COVID-19.
• A resident appreciates the caring assistance provided by a specific staff member, highlighting the positive impact of individual caregivers.
• One reviewer expresses complete satisfaction with the care their mother receives, acknowledging the challenging work of the staff.
• Another family member notes that while there are limitations due to COVID-19, the physical therapists are actively working to engage residents in activities outside their rooms.
• Some staff members are described as friendly and helpful, demonstrating effort to assist residents despite challenges.

Cons

• The staff at Sterling Health Care and Rehab Center often appear to be indifferent, showing little concern beyond collecting a paycheck.
• Residents have reported unpleasant encounters with staff, leading to feelings of dissatisfaction with the care provided.
• The facility has been described as dirty, with complaints about unpleasant odors and a lack of cleanliness in the rooms.
• There are concerns about the inadequate training of staff members, resulting in rude and inconsiderate behavior toward residents.
• Requests for assistance or medication are frequently met with delayed responses, leaving residents feeling neglected.
• Overall, many reviewers express a desire to find alternative facilities for their loved ones due to negative experiences at Sterling Health Care and Rehab Center.

Review

Sterling Health Care and Rehab Center has elicited a range of responses from families and friends of residents, particularly in the context of ongoing challenges related to COVID-19. Some individuals have expressed satisfaction with their experiences, highlighting the informative nature of the staff and their proactive communication regarding any changes in health status or policies related to the pandemic. One reviewer noted that the facility has been diligent about keeping families updated on COVID cases and visitation restrictions, stating that the center appears clean despite having to limit access due to health protocols. These familial sentiments underscore an appreciation for transparency during a difficult time when in-person visits are severely restricted.

Conversely, several reviewers paint a rather dismal picture of care at Sterling Health Care and Rehab Center. A common theme among these criticisms is the perception that many staff members lack compassion or attentiveness towards residents. One reviewer, whose mother is a resident there during COVID, expressed frustration over her mother's experience, suggesting that most staff members seem more interested in collecting paychecks than genuinely caring for those they serve. This negative sentiment was reinforced by claims of staff being rude and unhelpful, leading some family members to feel desperate for alternative arrangements for their loved ones.

Concerns about hygiene within the facility also emerged prominently in various accounts. Reviewers described unsanitary conditions, citing unpleasant odors like urine and feces pervading certain areas of the building. One reviewer vividly portrayed a scene where visibly distressed residents were left unattended in soiled diapers, leading them to question whether this environment was appropriate for vulnerable individuals needing rehabilitation services. Such alarming observations contribute to an overall sense of disillusionment among families who believe that basic cleanliness standards should be non-negotiable in healthcare settings.

Despite these grievances, some reviews acknowledged pockets of commendable service provided by individual staff members. For instance, one comment specifically praised a nursing aide named Teresa for her dedication and support toward residents. Individual caregivers often appear as rays of light amidst complaints about systemic issues within the facility's operations—showing how frontline workers can make an impact even when management or administration falls short.

The issue of activities available to residents has also been highlighted as a significant factor affecting quality of life within Sterling Health Care and Rehab Center during COVID-19 restrictions. Many reviews pointed out that without regular activities or meaningful engagement opportunities due to safety concerns surrounding group interactions, residents may experience mental stagnation alongside physical challenges posed by isolation from family members. While some families have reported efforts from physical therapists trying to provide mobility-enhancing exercises outside rooms—a positive note—these attempts seem limited against broader concerns regarding facilities’ recreational programming.

In summary, while there are voices praising certain aspects of care at Sterling Health Care and Rehab Center—particularly around communication during challenging times—the overwhelming consensus among many reviewers paints an unsettling picture characterized by poor sanitation practices, indifferent personnel conveying subpar quality care, and an overall lackluster living environment attractive only on paper but far less so upon direct experience inside its walls. Families grappling with placing loved ones into such facilities rightfully seek reassurance not just about basic health requirements being met but about enriching lives through compassion-driven services capable of empowering vulnerable seniors instead leaving them feeling neglected or forgotten altogether amidst chaos wrought by a global pandemic.

Pharmacies

• CVS Pharmacy (0.5 miles)
• CVS Pharmacy (2.4 miles)
• Walmart Pharmacy (2.6 miles)
• GIANT Pharmacy (2.6 miles)
• CVS Pharmacy (2.9 miles)
• Walgreens (3.1 miles)
• CVS Pharmacy (3.7 miles)

Hospitals

• Riddle Hospital (2 miles)
• Bryn Mawr Hospital (8.1 miles)
• Lankenau Medical Center (8.6 miles)

Restaurants

• Chick-Fil-A (2.4 miles)
• Chick-Fil-A (2.8 miles)
• Wendy's (3.2 miles)
• Wing Hing Chinese Restaurant (3.2 miles)
• Cracker Barrel (4.6 miles)
• McDonald's (4.9 miles)
• McDonald's (5.5 miles)

Cafes

• 320 Market Cafe (2.8 miles)
• Starbucks (4.8 miles)
• Styer's Garden Cafe (7.6 miles)

Parks

• Ridley Creek State Park (3.6 miles)
• Ellson Glen Park (4.6 miles)
• Market Square Memorial Park (7.2 miles)
• Clem MacRone Memorial Park (8.1 miles)
• Goose Creek Park (8.3 miles)

Places of Worship

• St Anastasia Rectory (4.8 miles)
• Willistown United Methodist Church (6.3 miles)

Physicians

• Mid Atlantic Retina (5 miles)
• Dr Madonna's Family Practice (6.1 miles)
• Bowen, Anne Main Line Healthcare Westtown Family Medicine (7.5 miles)
• Pulmonary Consultants (7.5 miles)
• Christiana Care: Concord Medicine And Pediatrics (9 miles)

Transportation

• SEPTA: 101/102 Lansdowne Avenue Station (6.4 miles)
• Darby Transportation Center (7 miles)
• Terminal A West (8.2 miles)
• Philadelphia International Airport (PHL) (8.2 miles)
• The Centurion Lounge (8.3 miles)
• Baggage Claim A (8.3 miles)
• Dollar Rent A Car (8.3 miles)

Theaters

• AMC DINE-IN Painters Crossing 9 (8.6 miles)
• Regal Brandywine Town Center (9.5 miles)