Brookwood Retirement Home

Pros

• Mike Rasmussen and the Rose Tree Place staff are described as welcoming and kind.
• Michael Rasmussen provided top-tier service throughout the onboarding process.
• The staff go above and beyond to make residents feel comfortable and at home.
• The facility is clean and well maintained.
• Residents at Rose Tree Place thrive and their quality of life improves.
• Michael Rasmussen has been described as an absolute angel by families.
• The team is responsive, supportive, and keeps families informed.
• Mike (sales) and Brian (executive director) are always available to answer concerns.

Cons

• The grandmother fell three times and was hospitalized each time because staff did not answer the call button to aid her to the lavatory.
• The staff offered poor excuses for not responding to the call button.
• Israel and his wife were locked out of the facility at 1am with no emergency number or any way to contact anyone.
• There was no way to contact anyone at 1am.
• The reviewer said the facility needs to do better.
• The reviewer would not suggest Rose Tree Place.

Review

Rose Tree Place in Media has been a focal point for families seeking a caring, engaging place for their loved ones, and the collection of experiences shared by residents' families paints a picture of a community with many strengths alongside a few troubling gaps. Across the board, several families speak to the warmth of the staff, the smooth process of onboarding, and the sense that the community truly cares about quality of life. Mike Rasmussen is repeatedly singled out as a pivotal figure in easing transitions, shaping how newcomers are welcomed, and guiding families through the sometimes difficult decisions that accompany senior living. The overarching sentiment from many reviews is that Rose Tree Place offers clean facilities, a lively calendar of activities, and a culture of kindness and personal attention that helps residents feel seen and valued from day one.

Yet, not all memories are uniformly positive. One account describes a devastating contrast: a grandmother who fell three times and was hospitalized after the staff did not answer the call button to help her to the lavatory, accompanied by what the reviewer calls "poor excuses for not responding." That user's experience stands in stark tension with the otherwise glowing testimonials about responsiveness and care. The negative moment is presented as a painful exception in an otherwise hopeful narrative, but it remains a clear reminder that safety and responsiveness are nonnegotiable expectations for families evaluating elder care.

In the same vein of firsthand impressions, another review from a Lyft driver lays out a disconcerting incident in which the elderly couple they were assisting were locked out of the facility at 1 a.m. with no emergency number or other avenues to contact someone for help. The driver notes it was the middle of the night, with the couple just returning from a family trip, and emphasizes the inability to access the building or reach staff, leaving them effectively stranded until the early hours. This account underscores a critical area where families would like to see more robust contingency plans and better after-hours access, pointing to a gap between the widely praised daytime operations and what happens during off-hours.

Despite these concerns, a remarkable thread runs through many other testimonials: the onboarding experience and ongoing support provided by a team led by Michael Rasmussen (often referred to simply as Mike) and colleagues in the health department and administrative offices. Families repeatedly describe how Michael walked them through the process, introduced them to staff, and helped tailor care from the very first day. One reviewer notes that "Michael provided top-tier service throughout the entire onboarding process," while others recall that staff already knew their loved one's name on the first day - an impression that signals a culture of personal attention and respect. For many families, this personal touch is a cornerstone of the sense that Rose Tree Place is a place where their loved one can feel at home.

The positive testimonials extend well beyond the initial move-in. Several notes highlight how Mom's transition was "smooth and stress-free" and how the team's response time was "impressively fast," with families feeling supported and informed throughout. The care team's ability to adapt as a loved one's needs change - such as moving a Mom into Memory Care - receives particular praise. Reviewers describe the Memory Care staff as wonderful in assisting with both the physical and mental adjustments that come with the transition, underscoring the facility's commitment to maintaining dignity and quality of life as needs evolve.

Longer-term residents and their families also share a sense of thriving rather than simply surviving in Rose Tree Place. One family notes that their grandfather has thrived, staying engaged with activities and maintaining improved physical, emotional, and mental health since moving in. They repeatedly express gratitude for the staff's efforts to personalize care, to help him feel included, and to provide opportunities for socialization. The same sentiment shows up in updates about a Dad who has lived there for over a year: the care is described as phenomenal, with a calendar filled with music, social hours, sports talks, and excursions. The family emphasizes how meaningful it is that staff remember favorites and foster a sense of belonging and community.

Another recurring theme is the staff's reliability and the community's liveliness. Reviews consistently praise the staff's warmth and attentiveness across roles - from reception and nursing to social coordination, kitchen and dining, and maintenance. Specific shout-outs include Terry in the nursing department, who is praised for excellent care, and Joe, who is commended for attentive service during a health issue. The executive leadership is also referenced positively; former director Brian and current leadership are described as being accessible and responsive, with Mike and his team always available to address concerns. Families recount a sense of reassurance that comes from knowing the staff are actively engaged in residents' lives, not merely performing routine tasks.

Finally, several updates emphasize Rose Tree Place as a "hidden gem" in the community, a place where quality of life and safety have shown tangible improvements for families and their loved ones. The updates describe ongoing events and activities - boat rides at Marsh Creek State Park, carriage rides with grandchildren, parades, baseball with Mike, card games, and a steady stream of social opportunities - that help residents stay connected, active, and engaged. Families repeatedly highlight their peace of mind, the positive changes in their loved ones, and the visible pride the staff take in making Rose Tree Place feel like a home. The collective voice is clear: Rose Tree Place can be a wonderful place for loved ones to live, celebrated for its caring culture, robust programming, and the personal dedication of staff like Mike Rasmussen and the nursing team, even as families call for continued improvements in after-hours accessibility and consistent responsiveness to urgent needs.

Located in Media, Pennsylvania, this neighborhood offers convenient access to a variety of amenities. With multiple pharmacies such as CVS and Walmart nearby, you can easily access medication and healthcare services. Hospitals like Riddle Hospital and Bryn Mawr Hospital are also within reach for any medical needs. There are several dining options ranging from fast-food chains like Chick-Fil-A and McDonald's to sit-down restaurants like Cracker Barrel. Enjoy the outdoors at parks like Ridley Creek State Park or Ellson Glen Park, perfect for leisurely walks or picnics. For your spiritual needs, there are places of worship like St Anastasia Rectory and Willistown United Methodist Church nearby. Transportation is also readily available with SEPTA stations and Philadelphia International Airport just a short distance away. Additionally, entertainment can be found at AMC DINE-IN Painters Crossing 9 or Regal Brandywine Town Center theaters. This vibrant community offers a mix of convenience and leisure activities for seniors looking to settle down in the area.

Pharmacies

• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (1.8 miles)
• Walmart Pharmacy (3 miles)
• GIANT Pharmacy (3.1 miles)
• Walgreens (3.7 miles)
• CVS Pharmacy (3.7 miles)
• CVS Pharmacy (3.8 miles)

Hospitals

• Riddle Hospital (1.4 miles)
• Bryn Mawr Hospital (8.1 miles)
• Lankenau Medical Center (9 miles)

Restaurants

• Chick-Fil-A (1.8 miles)
• Chick-Fil-A (3.4 miles)
• Wendy's (3.8 miles)
• Wing Hing Chinese Restaurant (3.8 miles)
• McDonald's (4.8 miles)
• Cracker Barrel (5.5 miles)
• McDonald's (5.5 miles)

Parks

• Ridley Creek State Park (2.7 miles)
• Ellson Glen Park (5.2 miles)
• Goose Creek Park (7.5 miles)
• Market Square Memorial Park (7.6 miles)
• Clem MacRone Memorial Park (8 miles)

Cafes

• 320 Market Cafe (3.6 miles)
• Starbucks (4.4 miles)
• Styer's Garden Cafe (7.1 miles)
• Starbucks (9.3 miles)

Physicians

• Mid Atlantic Retina (4.5 miles)
• Bowen, Anne Main Line Healthcare Westtown Family Medicine (6.6 miles)
• Dr Madonna's Family Practice (6.7 miles)
• Pulmonary Consultants (7 miles)
• Christiana Care: Concord Medicine And Pediatrics (8.6 miles)

Places of Worship

• St Anastasia Rectory (4.5 miles)
• Willistown United Methodist Church (5.4 miles)

Transportation

• SEPTA: 101/102 Lansdowne Avenue Station (7 miles)
• Darby Transportation Center (7.7 miles)
• Terminal A West (9 miles)
• Philadelphia International Airport (PHL) (9 miles)
• The Centurion Lounge (9.1 miles)
• Baggage Claim A (9.1 miles)
• Dollar Rent A Car (9.1 miles)

Theaters

• AMC DINE-IN Painters Crossing 9 (8 miles)
• Regal Brandywine Town Center (9.2 miles)