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4.8 from 72 reviews
5 stars
66
4 stars
3
3 stars
0
2 stars
0
1 stars
3
Overall Review of Brookwood Retirement Home
caveat5 reviews mention this
Memory care support is mixed
Memory care experiences vary, from helpful support to reports of inadequate fit for certain needs.
Some families describe smooth transitions into memory care, including supportive staff and engaging help as needs change. Others report that the community struggled to meet a family member’s memory-care needs, leading to an eviction message. Taken together, reviews suggest memory-care outcomes can depend heavily on the specific situation and level of support required.
caveat2 reviews mention this
Safety response and access concerns
Two reviews raise serious concerns about emergency access and call-button responsiveness.
One reviewer describes a situation where staff did not answer a call button after falls, leading to hospitalizations. Another review reports a late-night lockout with no emergency number or way to contact help. These accounts stand out as major red flags compared with the otherwise positive reviews.
common5 reviews mention this
Dining gets consistent praise
Dining quality and meal variety show up repeatedly in resident and family feedback.
Several reviews highlight food that families and residents enjoy, including specific praise for meals and desserts. Residents also mention menu variety with daily options and choices, rather than only a single set menu. Overall, dining appears to be a dependable part of the experience for many families.
common6 reviews mention this
Activities and outings keep residents engaged
Families frequently mention a steady mix of activities, socials, and outings.
Reviews commonly describe residents staying engaged through social events, music, games, and scheduled daily activities. Multiple families also mention outings and trips, including community events and visits connected to local favorites. For many, this activity calendar helps residents build friendships and maintain interest after moving in.
common5 reviews mention this
Staff responsiveness and communication stand out
Many reviews emphasize responsive, attentive communication from staff.
Families describe staff as kind and supportive during move-in and afterward, with attention to questions and ongoing updates. Several reviewers also mention fast response to concerns and clear communication about medical updates. A common thread across these accounts is that staff help families feel informed and supported.
common
Nearby medical and pharmacy options
The area around the community includes nearby hospital and pharmacy options.
Reviewers do not center these nearby locations in their feedback, but the surrounding area includes several healthcare and pharmacy stops within a few miles. This can be helpful for families who want easy access to local services when needed.
How we summarize
We summarize when many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Types of Care
Board and Care Home
Transportation
Philadelphia International (10 miles away)
New Castle County (20 miles away)
Nearby Places of Interest
Located in Media, Pennsylvania, this neighborhood offers convenient access to a variety of amenities. With multiple pharmacies such as CVS and Walmart nearby, you can easily access medication and healthcare services. Hospitals like Riddle Hospital and Bryn Mawr Hospital are also within reach for any medical needs. There are several dining options ranging from fast-food chains like Chick-Fil-A and McDonald's to sit-down restaurants like Cracker Barrel. Enjoy the outdoors at parks like Ridley Creek State Park or Ellson Glen Park, perfect for leisurely walks or picnics. For your spiritual needs, there are places of worship like St Anastasia Rectory and Willistown United Methodist Church nearby. Transportation is also readily available with SEPTA stations and Philadelphia International Airport just a short distance away. Additionally, entertainment can be found at AMC DINE-IN Painters Crossing 9 or Regal Brandywine Town Center theaters. This vibrant community offers a mix of convenience and leisure activities for seniors looking to settle down in the area.
Pharmacies
CVS Pharmacy (1.3 miles)
CVS Pharmacy (1.8 miles)
Walmart Pharmacy (3 miles)
GIANT Pharmacy (3.1 miles)
Walgreens (3.7 miles)
CVS Pharmacy (3.7 miles)
CVS Pharmacy (3.8 miles)
Hospitals
Riddle Hospital (1.4 miles)
Bryn Mawr Hospital (8.1 miles)
Lankenau Medical Center (9 miles)
Restaurants
Chick-Fil-A (1.8 miles)
Chick-Fil-A (3.4 miles)
Wendy's (3.8 miles)
Wing Hing Chinese Restaurant (3.8 miles)
McDonald's (4.8 miles)
Cracker Barrel (5.5 miles)
McDonald's (5.5 miles)
Parks
Ridley Creek State Park (2.7 miles)
Ellson Glen Park (5.2 miles)
Goose Creek Park (7.5 miles)
Market Square Memorial Park (7.6 miles)
Clem MacRone Memorial Park (8 miles)
Cafes
320 Market Cafe (3.6 miles)
Starbucks (4.4 miles)
Styer's Garden Cafe (7.1 miles)
Starbucks (9.3 miles)
Physicians
Mid Atlantic Retina (4.5 miles)
Bowen, Anne Main Line Healthcare Westtown Family Medicine (6.6 miles)
Dr Madonna's Family Practice (6.7 miles)
Pulmonary Consultants (7 miles)
Christiana Care: Concord Medicine And Pediatrics (8.6 miles)
Places of Worship
St Anastasia Rectory (4.5 miles)
Willistown United Methodist Church (5.4 miles)
Transportation
SEPTA: 101/102 Lansdowne Avenue Station (7 miles)
Darby Transportation Center (7.7 miles)
Terminal A West (9 miles)
Philadelphia International Airport (PHL) (9 miles)
Medicare covers in-home health care services, which are medical and provided by licensed professionals under a physician's supervision, whereas non-medical personal assistance is generally not covered unless part of a broader skilled care plan. Eligibility for benefits depends on being homebound and needing intermittent skilled services from a Medicare-certified agency, with specific coverage limitations and additional resources available for navigating options.
In-home care is increasingly sought after by older adults for maintaining independence, with average private home care rates in 2025 varying by state and service type, reflecting geographical and local labor market influences. As demand rises, families are considering funding options like Medicaid waivers and long-term care insurance to manage costs effectively while ensuring quality care.
Home health care has become essential for supporting independence among the aging population, offering diverse services such as skilled nursing and rehabilitation in familiar environments, while also incorporating technology for personalized care. Despite its benefits, including improved recovery rates and emotional well-being, challenges like safety, staff availability, and insurance navigation must be managed for effective implementation.
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