Manorcare Health Services - Wallingford

Cons

• The patient's physical condition deteriorated significantly during their stay, indicating a lack of proper care.
• There were complaints about inadequate staffing and unqualified nurse assistants who failed to communicate patient needs.
• Bed sores developed due to neglect, suggesting that staff were not attentive to the patient's basic care requirements.
• The facility had issues with cleanliness, including mice in rooms and beds not being changed regularly.
• The food served was overcooked and unappetizing, often served lukewarm.
• The overall ambiance of the facility was described as depressing, which negatively impacted the residents' experience.
• Some aides providing hands-on care were inconsistent in quality, leading to mixed experiences for patients.
• A lingering unpleasant odor was noted in the facility despite its clean appearance, detracting from the overall atmosphere.

Review

The reviews concerning Wallingford Nursing & Rehabilitation Center reflect a mixed bag of experiences, shedding light on both commendable and alarming aspects of the facility. One recurring theme in these narratives is the stark disparity in care quality as perceived by different individuals. While some patients and their families express satisfaction with certain staff members, such as occupational and physical therapists, others warn potential residents about neglectful practices that can lead to deteriorating health conditions.

One reviewer raised serious concerns regarding patient care, citing their friend’s mother whose dementia has declined significantly since her admission in May 2023. By October 21, the state of her physical health had alarmingly worsened, culminating in a hospital visit for severe bedsores. This particular review serves as a cautionary tale about the lack of adequate attention from the nursing staff. The reviewer highlighted that temporary nurses often filled staffing gaps, which led to issues such as malnutrition for diabetic patients due to insufficient food options. They expressed deep concern over hygiene standards, noting problems like rooms infested with mice and unclean bedding—a stark indication of neglect during crucial times.

Another individual shared their experience during a stay in late summer where they personally lost significant weight due to inadequate nutrition. Despite these negative assessments of patient care, it is worth noting that some reviews highlight positive experiences with specific therapists who seemed genuinely dedicated to helping patients recover and improve their abilities. These therapists received high praise; however, this shines a light on an unfortunate reality: while therapy services may excel, overall patient care does not seem consistent across departments.

Family members visiting residents echoed similar sentiments about cleanliness and hygiene within the facility while also noting certain positives. For instance, one visitor described how their loved one received round-the-clock care despite feeling that the ambiance was somewhat dismal. They cited issues with social workers but acknowledged an otherwise decent experience characterized by supportive staff willing to assist patients during rehabilitation efforts.

Contrastingly, yet another person reported a favorable experience for their father at Wallingford Nursing & Rehabilitation Center emphasizing clean shared rooms and friendly staff interactions. This variation suggests differing experiences based on varying factors such as staff shifts or specific wards within the facility itself. Many families noted that despite personal obstacles faced by residents—like social isolation or physical limitations—the environment appeared conducive for social interaction among residents.

While some reviewers found solace in observing friendly faces among the staff who appeared genuinely motivated to provide assistance and improve lives, others could not overlook persistent unpleasant odors throughout the building or issues related to roommate dynamics affecting individuals sharing space within the facility. One reviewer mentioned an inconsistent call bell response time alongside those aides who provided basic care ranging widely from “angels” to “trolls,” suggesting that variability exists even within caregiving roles.

In conclusion, Wallingford Nursing & Rehabilitation Center presents a complex picture of long-term residential healthcare where dedicated therapeutic services stand out alongside significant shortcomings related to overall patient care and facility management. Prospective residents and families must weigh these contrasting insights carefully when considering placement options for themselves or loved ones, taking note of both praises for individual caregivers against warnings rooted in broader systemic issues reflective of staffing challenges and management practices currently impacting facilities transitioning under new ownership like Genesis Healthcare.

Cafes

• 320 Market Cafe (1.2 miles)
• Starbucks (6.2 miles)
• Styer's Garden Cafe (8.5 miles)

Pharmacies

• CVS Pharmacy (1.2 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2.1 miles)
• GIANT Pharmacy (2.8 miles)
• Walmart Pharmacy (3 miles)
• CVS Pharmacy (3.3 miles)

Restaurants

• Chick-Fil-A (1.9 miles)
• Wendy's (1.9 miles)
• Wing Hing Chinese Restaurant (2 miles)
• Cracker Barrel (3 miles)
• Chick-Fil-A (3.6 miles)
• McDonald's (5.1 miles)
• McDonald's (5.2 miles)

Hospitals

• Riddle Hospital (3.2 miles)
• Lankenau Medical Center (8.6 miles)
• Bryn Mawr Hospital (8.9 miles)
• Philadelphia VA Medical Center (9.8 miles)

Parks

• Ellson Glen Park (4.3 miles)
• Ridley Creek State Park (5.2 miles)
• Market Square Memorial Park (6.2 miles)
• Clem MacRone Memorial Park (9 miles)
• Goose Creek Park (9.7 miles)

Physicians

• Dr Madonna's Family Practice (5.8 miles)
• Mid Atlantic Retina (6.5 miles)
• Pulmonary Consultants (8.4 miles)
• Bowen, Anne Main Line Healthcare Westtown Family Medicine (9.1 miles)
• Christiana Care: Concord Medicine And Pediatrics (9.3 miles)
• Total Care Physicians (9.7 miles)

Transportation

• Darby Transportation Center (6.1 miles)
• SEPTA: 101/102 Lansdowne Avenue Station (6.1 miles)
• Terminal A West (6.7 miles)
• Philadelphia International Airport (PHL) (6.8 miles)
• The Centurion Lounge (6.8 miles)
• Baggage Claim A (6.8 miles)
• Philadelphia International Airport, Terminal A - East (6.9 miles)

Places of Worship

• St Anastasia Rectory (6.1 miles)
• Willistown United Methodist Church (8 miles)

Theaters

• AMC DINE-IN Painters Crossing 9 (9.4 miles)
• Regal Brandywine Town Center (9.7 miles)