475 Morgan Highway, Scranton, PA 18508
For more information about senior living options: (844) 490-3973
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The therapists, nurses, doctors, and staff are described as great. The facility and its staff are highly praised by patients. Dawn is described as knowledgeable and serious about patient recovery, and Allied is praised for its caring staff. The Homehealth therapists are described as lovely. Amy Frantz (occupational therapist) and Gina Tomassori (physical therapist) are praised for their patient-centered, dedicated care, with Gina singled out as exceptional. Dr. Joseph Aklinski is described as a dedicated attending physician. Allied's inpatient rehab facility is described as having the best therapy team, especially for stroke or intensive rehabilitation.
The level of care is awful. The facility is toxic to anyone's recovery. The staff gossip instead of helping patients, delaying essential bathroom assistance. The facility forgets to provide meals and leaves patients in bed too long, with little help for toileting. The food is horrible and portions are very small. The staff are chronically understaffed, and relatives report neglect and poor responsiveness to calls. An occupational therapist yelled at a child and spoke to him with disrespect, showing unprofessional behavior. Families had to fight to obtain basic items (e.g., a walking boot) and to secure discharge, indicating poor coordination. Visiting is restricted due to Covid, and patients suffer as a result. The handicapped parking situation is poorly managed.Allied Services Rehabilitation Hospital elicits a broad spectrum of experiences from patients, families, and caregivers. Across the dozens of comments, the common thread is a mix of high praise for skilled therapists and heartfelt gratitude from some families, paired with sharp criticism about care delivery, staffing, and day-to-day nursing support. Several readers describe Allied in distinctly positive terms - calling the staff, therapists, and doctors "great," and crediting the facility with meaningful, even life-changing recovery. Others, however, speak of frustrating gaps in care, delays, and conditions that they believe undermine recovery or dignity. The result is a nuanced portrait of a facility where excellence in therapy sits alongside troubling reports of understaffing, communication breakdowns, and inconsistent daily care.
On the glowing side, multiple reviewers emphasize the strength of the Allied therapy team. One writer recalls a high level of expertise and compassion among the therapists, nurses, and physicians, and notes particular gratitude toward Dawn, Beatrice, and Linda, who were described as special and highly supportive. Occupational and physical therapy are singled out for praise, with specific commendations to Amy Frantz and Gina Tomassori for their patience and effective treatment, and to Dr. Joseph Aklinski for his dedication as attending physician. A patient who had initially feared never walking again credits the professionalism and encouragement of the staff for helping him reach his recovery goals. There is also a strong sentiment that the inpatient rehab environment can be extremely beneficial for stroke recovery or intensive therapy after hospitalization, with the claim that Allied's rehab facility offers the best therapy team in that context. For families of some patients, Allied felt like a lifeline - an essential place where skilled rehabilitation is the primary, most meaningful service available.
Yet the praise is tempered by a substantial amount of criticism. Several reviews describe the care environment as under-resourced and understaffed, which some readers interpret as a direct threat to patient well-being. One family member describes watching staff waste time gossiping rather than assisting, including in essential tasks like helping a loved one use the bathroom. Others report delays in basic needs such as showering, personal hygiene, and bathroom assistance, with some patients left in bed longer than appropriate or not properly cleaned. This pattern of neglect or non-ideal care is attributed to short-staffing and systemic issues, with a few reviewers calling for state intervention or for choosing alternate facilities when possible.
There are specific anecdotal accounts that illustrate both ends of the spectrum. A caregiver recounts a frustrating experience with a mother who had ankle surgery: medications could not be sourced on site, requiring the family to bring meds from home; the patient did not receive leg elevation as prescribed; when family members had to intervene to assist with basic care, the overall impression was that care was average and support was inconsistent. Food quality and portion sizes are described as poor, and there is a sense of ongoing frustration around equipment needs (like the walking boot) and discharge timing. The tone is one of "we could have done better at home," with a strong overall recommendation to seek alternative options if possible for similar needs in the future.
Within the same corpus, there are mixed signals in the pediatric space. A parent of a child in occupational therapy recounts a negative encounter with a specific pediatric OT who yelled at the child and spoke to him with an unhelpful, disrespectful tone in front of the parent. Those interactions are troubling and described as unacceptable for professional therapy, especially where a child with autism is concerned. However, that same reviewer notes a contrasting positive experience in pediatric speech therapy: the daughter's therapist is described as awesome, with notable progress in speech clarity and confidence. This juxtaposition underscores a recurring theme: the overall quality of care is highly location- and staff-dependent, with excellent provider-patient relationships in some departments and problematic behaviors in others.
Another dimension highlighted by reviewers concerns home health and continuity of care after inpatient stays. Some patients report a smooth transition to home health services, praising the therapists in Allied's home health division for their responsiveness and effectiveness. Yet others describe delays in initiating home health services - an OT and PT team arriving a week after discharge and scheduling challenges with home health aides - creating an impression of fragmentation between inpatient and outpatient rehabilitation. Such continuity issues color the overall impression of Allied as a place with strong therapeutic capability but inconsistent coordination across care settings.
In sum, Allied Services Rehabilitation Hospital emerges as a facility where therapeutic prowess and genuine care can transform a patient's trajectory, especially for intensive rehab needs and neurological recovery. The testimonials consistently celebrate the caliber of certain therapists, physicians, and aides and the deep gratitude of those who feel they were supported through difficult recoveries. At the same time, the reviews reveal critical concerns about staffing levels, responsiveness, basic daily care, and the reliability of services like medication administration, hygiene assistance, and post-discharge planning. For families considering Allied, the message is clear: there is exceptional, life-altering potential here, but the experience may vary markedly by unit, shift, and individual staff members. Prospective patients and their loved ones may wish to weigh these factors, advocate for clear care plans, and inquire about staffing levels, care routines, and discharge timelines to ensure alignment with recovery goals.
55 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Wilkes-Barre Scranton International (8 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Allied Services Transitional Rehab Unit in Scranton, PA is an exceptional assisted living community that offers a wide range of amenities and care services to enhance the lives of its residents. The community features a beauty salon for pampering and self-care, as well as cable or satellite TV for entertainment and relaxation. Community-operated transportation is available for easy access to nearby destinations, and a computer center provides residents with the opportunity to stay connected and engaged.
The dining room offers restaurant-style dining, providing delicious and nutritious meals to fit various dietary needs. Additionally, there is a kitchenette available for residents who prefer to prepare their own meals. Housekeeping services ensure that the living spaces are always clean and tidy.
Residents can enjoy the many recreational options provided at the assisted living community. A fitness room promotes physical health and wellness, while a gaming room offers opportunities for socialization and recreation. The outdoor space includes a garden where residents can relax amidst nature. A small library invites residents to indulge in reading and intellectual pursuits.
Additional conveniences include move-in coordination services for a seamless transition into the community, private bathrooms for personal privacy, telephone access for communication purposes, and Wi-Fi/high-speed internet connectivity.
The care services at the Allied Services Transitional Rehab Unit are highly comprehensive. With 24-hour call systems and supervision, residents can feel safe knowing that assistance is readily available when needed. Trained staff provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that medications are taken correctly, while special attention is given to diabetes diets and other dietary restrictions.
Transportation arrangements cater to both medical appointments and non-medical outings. A mental wellness program supports emotional well-being among residents.
To keep residents active and engaged, the assisted living community provides concierge services for personalized assistance, fitness programs for physical stimulation, planned day trips for adventure outside the community grounds, resident-run activities that empower individuals to contribute their interests and talents, and scheduled daily activities to foster a sense of routine and structure.
The location of the Allied Services Transitional Rehab Unit offers convenient access to various amenities in the surrounding area. There are multiple cafes, parks, pharmacies, physicians, restaurants, places of worship, theaters, and hospitals nearby, ensuring that residents have easy access to essential services and recreational opportunities.
Overall, the Allied Services Transitional Rehab Unit is a vibrant assisted living community that prioritizes the well-being and comfort of its residents. With an array of amenities and care services available, residents can enjoy a fulfilling lifestyle supported by attentive staff and a welcoming environment.
Allied Services Transitional Rehab Unit is located at 475 Morgan Highway, Scranton, PA 18508 in Lackawanna County, Pennsylvania
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