Manorcare Health Services-Green Tree

Pros

• The activities department did an excellent job incorporating residents' interests into everyday living, creating a caring atmosphere and sense of community.
• The staff at Manorcare Health Services-Green Tree is well-staffed and eager to communicate with hospice, ensuring effective collaboration in patient care.
• The facility is clean, orderly, and offers neat and well-stocked rooms, contributing to a pleasant living environment for residents.
• Residents and their families appreciate the bright and cheery dining room that enhances the overall experience at the facility.
• Many families find comfort in knowing their loved ones are cared for in a secure environment by dedicated staff during their recovery process.
• Private rooms offered to patients create a significant positive difference for both residents and their families during their stay at the facility.

Cons

• There was a general lack of caring among the nurses, with medications often being administered late and missed doctor appointments.
• The facility showed poor response times to call bells, leaving patients waiting for extended periods without assistance.
• Staff members were forgetful, failing to follow through on promised care, such as changing dressings.
• A significant oversight occurred when a charge nurse overlooked serious breathing issues for three days, leading to dire consequences for a patient.
• The facility's environment felt more like a hospital than a welcoming home, lacking warmth and comfort for residents.

Review

The experience of patients and their families at Manorcare Health Services-Green Tree is a mixed bag, showcasing a spectrum of care quality that highlights the importance of vigilance and advocacy within healthcare settings, especially for vulnerable populations. While some reviews reveal significant shortcomings in patient care, others reflect positive aspects of the facility’s environment and the dedication of certain staff members. This combination of feedback paints a comprehensive picture that prospective residents and their families should carefully consider.

One poignant account tells the story of a brother who spent over two years in the facility due to health insurance constraints. His family reported serious lapses in care, including delayed medications and missed doctor’s appointments. The narrative underscores not only a lack of adequate nursing staff but also an overall disinterest in addressing urgent medical needs. A particularly alarming incident involved the overlooked respiratory issues that ultimately led to his deteriorating health condition—resulting in his death from a lung infection five weeks after being sent to Mercy Hospital. The reviewer emphasized how critical it is for family members to be vigilant advocates for their loved ones, drawing attention to the option of requesting weekly care meetings or seeking help from state ombudsmen if necessary.

In stark contrast to this story are more favorable reviews highlighting the atmosphere and environment at Manorcare Health Services-Green Tree. One reviewer praised the community as being well-staffed, clean, and orderly. They noted effective communication between the hospice agency they work for and facility nurses—demonstrating that while some staff exhibited eagerness in providing care, challenges remained in collaboration with social workers who were less responsive to communication requests from external agencies.

Another review offered insight into the activities department, emphasizing its role in fostering engagement among residents by tailoring activities based on individual interests. Despite acknowledging that staff occasionally appeared overwhelmed, this account spoke highly of both the secure environment provided for residents and a general commitment to care among employees—a sentiment echoed by another reviewer who reflected on their father’s recovery journey through dialysis treatments at the center. This family member shared their relief over having found a clean facility with private rooms—a rarity that significantly improved their loved one’s experience during recovery from serious health setbacks.

However, not all experiences were seamless; there were instances where inefficiencies arose within patient care routines. Complaints about unresponsive call bells highlighted important gaps between urgency and action within caregiving dynamics—citing waits up to an hour without assistance when immediate support was required. Moreover, there were reports of forgetfulness regarding critical tasks such as dressing changes or administering breathing treatments at inconvenient hours rather than respecting a more suitable schedule for patients’ wellbeing.

Lastly, while numerous reviewers recognized areas needing improvement—including heightened responsiveness from specific nursing staff—the physical environment itself also came under scrutiny. Descriptions characterized Manorcare's interior as more clinical than home-like compared to other local facilities despite its proximity to serene wooded areas offering outdoor experiences for those capable of venturing outside. For some families navigating choices within South Hills Pittsburgh's residential landscape, proximity could outweigh aesthetic considerations as they weigh various factors contributing to overall comfort during prolonged stays.

In conclusion, prospective patients or caregivers evaluating Manorcare Health Services-Green Tree must weigh these dual perspectives: On one hand lies evidence indicating significant gaps in attentive nursing practices; on another is recognition of certain staff's dedication amidst an often chaotic healthcare environment. The necessity for active involvement by family members cannot be overstated; ensuring adequate support systems are put into place may prove essential for safeguarding against adverse outcomes within similar long-term care residences.

This area of Pittsburgh, Pennsylvania offers a variety of amenities that cater to seniors looking for convenience and comfort. With several cafes and restaurants within close proximity, residents can enjoy a range of dining options without having to travel far. Additionally, there are multiple places of worship nearby for those seeking spiritual fulfillment. Access to healthcare is readily available with various physician offices and pharmacies located within the vicinity. Parks such as Mt. Lebanon Park provide opportunities for outdoor recreation and relaxation. The area also offers easy access to transportation options, including trolley stops and bus stations, making it convenient for seniors to get around the city. In terms of healthcare, UPMC South Hills hospital is nearby for any medical needs that may arise. Overall, this neighborhood provides a well-rounded living environment for seniors looking to settle down in Pittsburgh.

Cafes

• Panera Bread (0.1 miles)
• Mediterra Cafe (1.1 miles)
• Carnegie Coffee Company (1.2 miles)
• Bistro Marketplace (1.5 miles)
• Panera Bread (2.9 miles)
• Starbucks (3.7 miles)
• Starbucks (3.8 miles)

Restaurants

• Taco Bell (0.4 miles)
• Wendy's (0.4 miles)
• Scoops On Beverly (1.1 miles)
• The Hop House - Greentree (1.6 miles)
• Hitchhiker Brewing (2 miles)
• McDonald's (2.2 miles)
• McDonald's (2.5 miles)

Places of Worship

• St Simon & Jude Church (0.4 miles)
• St Elizabeth Ann Seton Church (1.3 miles)
• St Elizabeth Ann Seton Parish (1.3 miles)
• St Margaret of Scotland Roman Catholic Church (2.1 miles)
• St Philip Church (2.7 miles)
• Saint Barbara Church (3.1 miles)
• Kingdom Hall Of Jehovahs Witnesses (4.6 miles)

Physicians

• Chang Eye Group (0.4 miles)
• Upmc (0.9 miles)
• Vujevich Dermatology Associates (1.3 miles)
• St. Clair Hospital (1.3 miles)
• Pediatric Alliance-St Clair (3.6 miles)
• Integrated Medical Systems (4.2 miles)
• Stepping Stone Psychiatric Care - Muhammad I Shaikh MD (4.2 miles)

Pharmacies

• CVS Pharmacy (1.2 miles)
• CVS Pharmacy (1.3 miles)
• Walgreens (1.4 miles)
• Rite Aid (1.5 miles)
• CVS Pharmacy (1.6 miles)
• Rite Aid (2.3 miles)
• CVS Pharmacy (2.3 miles)

Parks

• Mt. Lebanon Park (1.7 miles)
• Village Green Park (3.7 miles)
• The Duquesne Incline (4 miles)
• Mt Washington Observation Deck (4 miles)
• Point State Park Fountain (4.2 miles)
• Point State Park (4.5 miles)
• Collier Community Park (5 miles)

Theaters

• Chartiers Valley Stadium 18 (3.1 miles)
• Cinemark Holdings (5.1 miles)

Transportation

• South Hills Village Trolley Stop (3.8 miles)
• Port Authority Allegheny Station (4.4 miles)
• North Side Station (4.6 miles)
• Bus Station (5.1 miles)
• Amtrak - Pittsburgh Station (5.2 miles)

Hospitals

• UPMC South Hills (3.9 miles)
• UPMC Mercy (5.1 miles)