Juniper Village at South Hills

Pros

• The staff at Juniper Village at South Hills are professional, kind, and helpful, making residents feel cared for like family.
• The facility is described as very clean and cheerful, with a homey atmosphere that sets it apart from traditional nursing homes.
• Residents have access to a variety of engaging activities and festive celebrations throughout the year.
• Families appreciate the straightforward month-to-month pricing structure, which allows flexibility based on individual needs.
• Dietary preferences are accommodated, with residents able to choose meals they enjoy.
• Communication from staff about care needs is appreciated when initiated by families, indicating a willingness to support resident well-being.
• Many reviewers express feeling positive about the overall environment and care provided, highlighting the warmth of the community spirit at Juniper Village.

Cons

• The facility is charging more than initially promised and added extra charges for essentials like diapers.
• An employee may have taken the resident's TV before she even reached her room on the first day.
• There are concerns regarding slow or no response to emergency calls and insufficient attention to personal care, such as toileting and showers.
• A resident was left sitting in a soaked Depends, leading to discomfort and mess in her clothes and chair.
• Communication from management is poor, with a lack of periodic care-planning meetings as promised during marketing discussions.
• The caregiver-to-resident ratio is reported to be 1:6, which does not match what was explained prior to placement.
• The facility is described as dirty and outdated on the inside, despite looking grand from the outside.
• There is a perceived lack of sufficient activity opportunities for residents, particularly due to limited staffing for activities.
• Some family members feel guilty about their decision to place loved ones in this facility due to unmet expectations in memory care services.

Review

Juniper Village at South Hills has garnered a wide range of reviews from families seeking care for their loved ones, revealing both commendable qualities and significant concerns regarding the facility. Many reviewers praised the cleanliness and welcoming atmosphere of the community. Descriptions of the facility often highlighted its bright, home-like environment that seemed more like a large house than a clinical setting associated with traditional nursing homes. The décor on resident doors and seasonal decorations contributed to creating an inviting ambiance, making it feel warm and personal. Several families expressed contentment with how cheerful the facility appeared, coupled with friendly staff members who genuinely cared for their residents.

The quality of care received at Juniper Village was a point of discussion in numerous reviews. Some families felt comforted by the professionalism and attentiveness displayed by the staff. For instance, one reviewer noted how every staff member treated their mother as if she were family, which brought immense peace amid challenging circumstances surrounding end-of-life care. This sentiment was echoed when residents described forming friendships with caregivers despite personal challenges such as being picky eaters or demanding in behavior. Activities ranged from drumming sessions to holiday celebrations that added vibrancy to daily life within the facility.

On the other hand, several reviews revealed considerable dissatisfaction with aspects of caregiving and communication within Juniper Village at South Hills. A recurring theme involved inadequate responses from staff concerning basic needs such as toileting and maintaining hygiene; one particularly troubling account mentioned multiple incidents where a resident was left in soiled clothing for extended periods despite the high cost of care exceeding $7,000 monthly. This contradiction between costs paid versus provided services raised concerns about value for money, leading some families to feel regretful about their decision to place their loved ones there.

Furthermore, issues related to communication surfaced prominently throughout many accounts. Families reported struggles in obtaining timely updates regarding their loved one's care without having to initiate contact themselves. One reviewer stressed that while they believed their mother was receiving good care overall, they yearned for more proactive communication and insight into her daily experiences—an essential aspect that can greatly affect satisfaction levels among family members who cannot be present regularly.

While some found comfort in aspects such as food choices available for picky eaters—where residents could opt for alternatives if main dishes were unsuitable—others pointed out that these dietary accommodations were not always met satisfactorily. Complaints arose regarding missed meals or unsatisfactory meal preparations based on individual preferences expressed by residents.

Amidst mixed opinions about Juniper Village at South Hills regarding staffing ratios and management accessibility, some families still recommended it based on positive initial tours and perceived friendliness from employees during visits. Unfortunately, others voiced frustration over misleading promises made during marketing pitches prior to placement which did not align with their firsthand experiences post-admittance; this created feelings of guilt among relatives who felt uncertain about whether they had made the right choice for their loved ones' well-being.

Ultimately, Juniper Village at South Hills presents a complex picture: it is heralded as visually appealing and staffed by compassionate individuals but also burdened by serious shortcomings related to caregiving consistency and administrative communication practices prevalent throughout patient experiences inside its walls.

This part of Pittsburgh, Pennsylvania, offers a diverse range of amenities to support a comfortable and convenient lifestyle for seniors. With multiple places of worship nearby, including St Simon & Jude Church and St Margaret of Scotland Roman Catholic Church, residents have access to spiritual guidance and community engagement. A variety of cafes like Panera Bread and Mediterra Cafe provide opportunities for socializing over a cup of coffee or a meal. The area also boasts several reputable physicians' offices, pharmacies, and hospitals such as UPMC South Hills and Allegheny General Hospital for quality healthcare services. Additionally, transportation options like the Port Authority Allegheny Station and North Side Station make it easy to get around the city. Overall, this neighborhood offers a blend of convenience, comfort, and community that would appeal to seniors looking for a welcoming place to call home.

Places of Worship

• St Simon & Jude Church (0.3 miles)
• St Margaret of Scotland Roman Catholic Church (1.4 miles)
• St Elizabeth Ann Seton Church (1.8 miles)
• St Elizabeth Ann Seton Parish (1.8 miles)
• St Philip Church (2.3 miles)
• Saint Barbara Church (3.9 miles)
• Kingdom Hall Of Jehovahs Witnesses (4.1 miles)

Cafes

• Panera Bread (0.8 miles)
• Bistro Marketplace (1 miles)
• Mediterra Cafe (1.1 miles)
• Carnegie Coffee Company (1.5 miles)
• Panera Bread (3.3 miles)
• Creative Coffee and Supply (3.8 miles)
• Starbucks (4.2 miles)

Restaurants

• Taco Bell (0.8 miles)
• Wendy's (0.9 miles)
• Scoops On Beverly (1.2 miles)
• The Hop House - Greentree (1.3 miles)
• McDonald's (1.7 miles)
• Hitchhiker Brewing (2 miles)
• Obey House (2.7 miles)

Physicians

• Chang Eye Group (1.1 miles)
• Upmc (1.5 miles)
• Vujevich Dermatology Associates (1.9 miles)
• St. Clair Hospital (1.9 miles)
• Allergy & Asthma Associates (3.7 miles)
• Pediatric Alliance-St Clair (4.2 miles)
• Allegheny Cancer Center (4.6 miles)

Pharmacies

• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (1.4 miles)
• CVS Pharmacy (1.5 miles)
• Rite Aid (1.7 miles)
• CVS Pharmacy (1.9 miles)
• Rite Aid (2.1 miles)
• Walgreens (2.1 miles)

Parks

• Mt. Lebanon Park (2 miles)
• Mt Washington Observation Deck (3.2 miles)
• The Duquesne Incline (3.2 miles)
• Point State Park Fountain (3.5 miles)
• Point State Park (3.7 miles)
• Village Green Park (4 miles)

Transportation

• Port Authority Allegheny Station (3.6 miles)
• North Side Station (3.9 miles)
• South Hills Village Trolley Stop (4.3 miles)
• Bus Station (4.4 miles)
• Amtrak - Pittsburgh Station (4.4 miles)

Theaters

• Chartiers Valley Stadium 18 (3.8 miles)

Hospitals

• UPMC South Hills (4.3 miles)
• UPMC Mercy (4.4 miles)
• Allegheny General Hospital (4.6 miles)