3300 Henry Avenue, 7Th Floor, Phila, PA 19129
For more information about senior living options: (844) 490-3973
One reviewer says Tulip Special Care in Philadelphia is a 5-star facility and thanks them for taking care of her family. They describe the management as excellent and responsive to concerns. They note that the doctors are informative, and that weekly update calls during Covid were appreciated. They say the main nurses are very nice, and that the staff care about patients as individuals, not just as patients. They praise the staff for working hard to provide quality care and for making a difference in their loved ones' lives. They report that their loved one was sitting up, standing, talking, and eating solid food, describing the care as wonderful.
The facility is described as horrible and is alleged to cause patients to die. The staff mistreat patients and should be ashamed of how they behave. A family member was neglected, resulting in multiple ICU transfers. There were no accommodations for deaf patients and no staff able to communicate with them. Family members had to provide communication devices and interpret, while staff failed to assist with meals and basic care. Important items like glasses were lost, leaving the patient nearly blind for weeks. Nurse call buttons were ineffective and calls often went unanswered. Medications were administered without informing the patient what they were taking. Administration and staff were unresponsive, with poor communication and failure to report wound care or infections.There is a wide spectrum of experiences shared about this facility, with many families expressing deep frustration and fear, while others recount positive outcomes after significant doubt was cast. Across the board, a recurring theme is that the quality of care and the responsiveness of staff have been inconsistent, sometimes alarmingly so, and that communication - especially with family members and with patients who have limited ability to speak for themselves - has often been a major problem.
Several accounts focus on neglect and inadequate attention to basic needs. Families describe situations where patients were left waiting for hours to be changed or assisted with meals, with little to no explanation about what was happening or why help hadn't arrived. In one particularly distressing case, a patient who was bed-ridden reportedly waited in waste for an extended period, relying on family members to advocate virtually via video, as real-time communication with caregivers was sporadic at best. Medication administration is also described in troubling terms, with Florence-like concerns about not being told what medications were given or why, and in at least one story a patient experienced a deterioration in condition that family members attribute to missed or delayed nursing response.
Communication barriers loom large in many stories, especially for patients who are deaf or hard of hearing. One family recounts how they had to provide their own devices and set up a communication channel (an iPad with a floor stand) so that nurses and therapists could communicate and interpret for their loved one. They felt they had to stay virtually connected around the clock to ensure that their relative could participate in care, especially during the height of the pandemic when visitors were prohibited. The same family described the loss of glasses and weeks of poor visual access, adding another layer of difficulty to an already challenging recovery. These experiences highlight how crucial native-language or accessible communication is to medical care - and how detrimental it can be when facilities are unprepared to meet such needs.
The pandemic era seems to have amplified concerns about infection control and family involvement, with some reviewers noting that facilities were slow to notify families about infections or to provide regular updates during COVID surges. One reviewer described mistimed or missing communication about wound care and other interventions, suggesting that families had to press for information that should have been routine. In some posts, there are explicit calls for broader oversight, with references to audits and unannounced inspections that flagged issues around care quality, temperature of meals, and family notification during treatment planning. Taken together, these comments point to a perception that surveillance and accountability were inconsistent, and that families often bore the burden of ensuring safe and timely care.
There are also accounts of severe adverse events and alleged neglect, including reports of bedsores, misdiagnoses, and lines of care that did not align with what families were led to believe. Some relatives describe tragedies where a loved one's condition worsened significantly, sometimes after a series of miscommunications or delays in care. In one family's experience, a patient's ventilator was disconnected, and staff did not seem to grasp the gravity of the situation when the family called. In another thread, a relative notes that a patient with a Stage 4 wound suffered serious complications requiring hospitalization elsewhere, contradicting assurances from the facility about motion, therapy, and wound management. Several posts also name specific staff members and leadership figures as unhelpful or disengaged, and there are persistent complaints about unanswered calls and difficulties reaching doctors or administrators for weeks on end.
Despite the heavy concerns in many posts, there are also testimonies of positive experiences that offer a contrasting picture. Some families report that after a period of doubt, management became responsive and proactive, with directors or administrators addressing concerns directly and taking corrective actions. A number of reviewers praise the medical team, particularly the doctors who provided updates during times when families could not be physically present due to COVID restrictions. There are mentions of weekly "meetings of the minds" where doctors gathered to communicate progress to families, and of caregivers who were described as caring and attentive, even if some bedside staff needed improvement. A family member wrote of a turnaround following discharge planning problems, noting that staff offered help even on days off, and that the overall experience improved because the staff appeared to care about the patient as a person, not just another entry on a chart.
Another thread emphasizes that experiences can vary dramatically depending on who is managing the facility and who is on duty. Some reviewers argue that Tulip has undergone management changes they view as positive, with better communication and responsiveness to concerns. They describe nurses and aides who, when properly trained and supervised, can be excellent, and they highlight positive interactions with physicians who provided clear information and collaborative care plans. In these accounts, the facility's care quality improves once families engage with management to advocate for timely updates, appropriate equipment, and consistent care planning.
Taken together, the narratives present a facility that cannot be judged by a single standard. There are consistently voiced concerns about neglect, miscommunication, and delays in care that have caused real distress and, in some cases, fear for the safety of loved ones. Yet there are also stories of improvement, responsiveness from leadership, and caregivers who - under the right conditions - delivered compassionate, effective care and helped families feel heard and supported. For anyone considering this facility, the prevailing message is to approach with preparedness: verify how deaf or otherwise communication-challenged patients are accommodated, insist on regular, documented updates about treatment plans and infections, ask about nurse-to-patient ratios and staff training, and maintain close, proactive communication with management to monitor progress and address concerns quickly. Importantly, individual experiences will likely hinge on the specific staff on duty and the degree to which the facility's leadership remains engaged in overseeing consistent, high-quality care.
60 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Philadelphia International (10 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Tulip Special Care in Philadelphia, PA is an assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community provides a variety of features to enhance the quality of life for its residents, including a beauty salon, cable or satellite TV, community operated transportation, a computer center, a dining room, and a fitness room.
Residents can enjoy fully furnished accommodations with private bathrooms and access to outdoor spaces such as gardens. Dining at Tulip Special Care is restaurant-style with special dietary restrictions accommodated. There is also a small library available for leisurely reading.
In terms of care services, the community offers 24-hour call systems and supervision to provide assistance whenever needed. Trained staff members are available to help with activities of daily living such as bathing, dressing, and transfers. Medication management is also provided to ensure proper administration. Additionally, Tulip Special Care offers mental wellness programs and special dietary restrictions for those with specific needs.
The community focuses on promoting an active lifestyle through various activities such as concierge services, fitness programs, planned day trips, resident-run activities, and scheduled daily activities.
Located in Philadelphia, Tulip Special Care benefits from its proximity to numerous amenities including cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, theaters,and hospitals.
Overall,Tulip Special Care provides a nurturing environment where seniors can receive personalized care while enjoying a range of amenities and engaging in enriching activities within close proximity to essential services in Philadelphia.
Tulip Special Care is located at 3300 Henry Avenue, 7Th Floor, Phila, PA 19129 in Philadelphia County, Pennsylvania
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