3300 Henry Avenue, 7Th Floor, Phila, PA 19129
For more information about senior living options: (866) 208-4318
Overall Review of Tulip Special Care
Pros
The management is excellent and responds to concerns.- The doctors are informative.
- The main nurses are nice.
- Tulip Special Care deserves a 5-star rating and makes a difference.
- The staff is wonderful and they really care about patients.
- They helped her sit up, stand, talk, and eat solid food, showing meaningful improvement.
Cons
The place is horrible; they cause patients to die.- The staff should be ashamed of how they treat patients and of the neglect they show.
- There were no accommodations for a deaf patient, and staff could not communicate with her.
- The patient had to be interpreted for by a family member using an iPad because the nurses and therapists would not communicate.
- The patient waited for hours to be changed and was left in waste with the nurse call button effectively unusable.
- Medications were administered without informing her what they were.
- They failed to notify families about COVID-19 infections and did not provide timely wound care updates.
- The care was negligent and abusive, with references to contacting Adult Protective Services.
Review
Tulip Special Care in Philadelphia is best suited for families that are prepared to stay deeply involved and push for accountability, rather than expecting consistently seamless day-to-day care. The resident most likely to thrive here would be one whose needs can be met with aggressive advocacy, frequent check-ins, and rapid escalation when concerns arise. This is a setting where a family member or designated representative becomes an essential co-care partner, ready to coordinate with staff, doctors, and administration to keep care on track.
Those who should seriously consider alternatives include families seeking reliably high-touch care with steady staffing, transparent communication, and consistent bedside attention. The reviews show repeated concerns about responsiveness, wound and feeding management, and timely updates, which translates into a high risk for residents who require steady monitoring or who cannot advocate effectively for themselves. Deaf or hard-of-hearing residents, in particular, may encounter meaningful communication barriers unless substantial accommodations are reliably in place. For anyone without the bandwidth to supervise care daily, this facility may present more risk than reassurance.
On the upside, there are signals of improvement that stand out when leadership is engaged. A few reviewers highlight responsive management, informative physician communication, and a willingness to address concerns promptly. Some families experienced meaningful discharge planning support and ongoing post-discharge assistance, suggesting that when administration is aligned and proactive, the facility can mobilize to resolve issues. However, these positives are unevenly distributed and do not erase the broader pattern of serious care gaps reported by other families.
The core drawbacks are severe enough to demand serious scrutiny before choosing Tulip Special Care. Multiple accounts describe neglect that led to hospital readmissions or ICU transfers, unsatisfactory wound care, prolonged delays in basic needs like meals and hygiene, and inconsistent medication administration. Reports of miscommunications with staff, difficulty reaching the nursing team, and even misdiagnoses or mishandled equipment amplify concerns about overall safety. A pattern emerges of patients being left unattended, sometimes for long stretches, and of family members having to intervene to obtain basic care.
How the favorable elements interact with the drawbacks matters for decision-making. If a family is convinced that current leadership can sustain meaningful, ongoing improvements, through transparent weekly updates, clearer care plans, and consistent bedside attention, the partial wins may be worth pursuing with strict oversight. But without demonstrable, sustained progress across staffing reliability, prompt response times, and dependable medical oversight, the pros do not meaningfully offset the substantial safety risks. Prospects improve only if management maintains visible accountability, clear communication channels, and proven protocols that prevent neglect.
In the end, Tulip Special Care should be approached as a high-stakes choice. It may work for families who can dedicate significant advocacy resources and insist on rigorous, documented care standards. For others, especially those needing consistent, predictable care or with residents who cannot advocate effectively, exploring higher-rated options with stronger safety records is prudent. If Tulip is pursued, require concrete assurances: staffing stability metrics, weekly formal care updates, rapid escalation processes, and undeniable evidence of improved wound, feeding, and medication management. The decision hinges on the ability to convert fragile moments into dependable care through relentless family involvement and unwavering administrative accountability.
60 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Philadelphia International (10 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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