Laurel Square Healthcare And Rehabilitation Center

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Laurel Square Healthcare And Rehabilitation Center

1020 Oak Lane Avenue, Philadelphia, PA 19126

For more information about senior living options: (844) 490-3973

3.9 from 46 reviews
5 stars
31
4 stars
3
3 stars
1
2 stars
0
1 stars
11

Skilled Nursing Facility

Overall Review of Laurel Square Healthcare And Rehabilitation Center

Pros

  • pro The staff at Laurel Square are caring, kind, and attentive to residents.
  • pro Families feel at ease knowing their loved ones are cared for there.
  • pro The administration team and floor staff are awesome, professional, and supportive.
  • pro Lulu, the admission director, is wonderful and reassuring in her support.
  • pro The facility is peaceful, welcoming, and well-maintained.
  • pro The nursing and dietary departments are professional, friendly, and responsive.

Cons

  • pro Laurel Square is not a dignified place to keep a loved one in need of care.
  • pro The facility is extremely dirty, with filthy carpet and unhygienic food trays, and it fails to prioritize the needs of patients and staff.
  • pro Poor communication makes it difficult for patients to access transportation to their appointments in a timely way.
  • pro The bathrooms are unhygienic.
  • pro The director of nursing clearly lacks compassion and empathy for her staff.
  • pro During a heat wave, the facility did not turn on the air conditioner for staff, posing a health risk.
  • pro Some staff are described as lazy and unprofessional, with accusations of neglect and inappropriate behavior toward patients.
  • pro The place is described as nasty and dirty, with cockroaches, bed bugs, and patients lying in their own urine.

Review

Laurel Square Healthcare and Rehabilitation Center is depicted in a broad chorus of voices as a place where care, compassion, and connection can shine through families' toughest moments. A steady thread through many of the messages is the clear appreciation for the people who show up every day to support residents and their loved ones. Family members repeatedly highlight how quickly questions and concerns are addressed, and how the staff - names like Basil, Monica, Lulu, Shenella, Kathy, Katrina, Meelu, and Jackie - tend to their mom or dad with patience and kindness. The sentiment runs deep: when the family member is anxious, the Laurel Square team provides reassurance, making the transition smoother and offering a sense of relief that a loved one is in good hands.

The journey described by families often begins with a difficult entrance - an angry or resistant loved one who is unsure about accepting help. Yet the experience at Laurel Square quickly shifts toward progress and peace as caregivers demonstrate perseverance and tact. One family member notes that within two weeks their mother shifted from resistance to acceptance, thanks to the staff's continued encouragement and non?clinical, compassionate approach. This transformation is paired with an overarching gratitude for the administration and the on?floor teams, who are credited with turning what could have been a stressful transition into a calmer, more hopeful period for everyone involved.

Beyond individual stories of care, there is a strong sense of community at Laurel Square. Tours, admissions, and daily routines are described as smooth and supportive, with the administration team and floor staff working in concert to create an environment that feels like part of the family. Residents themselves are described as pleasant and the atmosphere as peaceful, underscoring the belief that Laurel Square can be a stabilizing, nurturing place for people who need medical attention coupled with quality of life. Several comments celebrate the active effort of staff to communicate clearly and consistently, reinforcing the feeling that families are kept in the loop and respected as partners in care.

The grateful testimonials extend to specific individuals who have made a tangible difference. Gloria Jackson-Gregg, for example, thanks Lulu for her excellence and Monica for her support in helping find a suitable place for her husband to receive the care he needed. The business office team, sometimes referred to as Ms. C, is also acknowledged for their role in smoothing the process. A mention of mobile notary services reflects a broader sense of convenience and community engagement - an example of Laurel Square's willingness to coordinate with external services to support residents and their families. The admission director, Lulu Lebron, is singled out for warmth, dedication, and reassuring presence that makes visits more meaningful for families and patients alike.

When the praise is strongest, it often centers on the daily realities of care: friendly, professional staff, nourishing meals, and attentive nursing and dietary teams. Several reviewers commend Terri, Deb, Ruth, and Tanya for their warmth and competency, while others celebrate the consistent professionalism across nursing and dietary departments. The sense that Laurel Square has a tight, capable team is reinforced by frequent reminders that staff genuinely care about residents' well-being and quality of life. For many families, the facility's strengths lie in the small moments - listening attentively, answering questions with clarity, and creating a welcoming, hopeful environment - even as they acknowledge how challenging it can be to balance health needs with the dignity and comfort of each person.

Not every voice, however, sings in harmony. A subset of reviews presents a starkly different experience, painting Laurel Square as a place where cleanliness and operational issues became major concerns. Some families describe the facility as dirty, with dirty carpets, unhygienic food trays, and bathrooms that failed to meet expectations for a healthcare setting. Complaints about communication gaps, transportation delays, and the stress of coordinating appointments highlight administrative and logistical challenges that can complicate the caregiving process. Heat and temperature control are cited in one account, where a Philadelphia heat wave raised questions about air conditioning and resident comfort, suggesting that policies around climate control may need review during extreme weather. There are even harsher critiques that discuss staff behavior, including perceptions of gossip and unprofessional conduct, and some deeply troubling remarks about the treatment of patients. In some reviews, accusations of neglect, poor maintenance, and unsafe conditions are paired with strong language about staff empathy and the overall dignity of care. While these accounts are varied in tone and detail, they collectively remind readers that, as with any long-term care setting, experiences can diverge and improvements are always possible.

Taken together, the reviews paint a nuanced portrait of Laurel Square: a place where many families feel their loved ones are treated with compassion, competence, and genuine attention, reinforced by a team of dedicated professionals who strive to maintain open lines of communication and a caring atmosphere. At the same time, the accounts that describe cleanliness issues, operational shortcomings, and environmental discomfort serve as a crucial reminder that high-quality care requires constant attention to hygiene, scheduling, and infrastructure. For prospective families and caregivers, the message is clear: Laurel Square can be a sanctuary of support and kindness, particularly when the staff is at its strongest, but it is also a place where constructive feedback matters and ongoing improvements are essential to ensure that every resident experiences the safest, cleanest, and most respectful environment possible.

In the end, Laurel Square emerges as a facility with real strengths - most notably, a team of compassionate caregivers who make personal connections, a culture of responsiveness, and a willingness to go the extra mile to support families in their time of need. It is also a place where the lived reality of care can be complex, with challenges related to cleanliness, communication, and comfort that invite ongoing attention and collaboration from administration, staff, residents, and families alike. For those evaluating care options, the stories here offer a balanced view: remarkable acts of kindness and professional dedication on one side, paired with calls for improvement on the other, all contributing to a fuller understanding of what Laurel Square can be for a loved one in need of skilled rehabilitation and thoughtful, humane care.

Features

Housing

  • 87 resident community capacity 87 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Philadelphia International (14 miles away) Philadelphia International (14 miles away)
  • Trenton-Mercer County (23 miles away) Trenton-Mercer County (23 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Laurel Square Healthcare And Rehabilitation Center in Philadelphia, PA is an assisted living community that offers a wide range of amenities and care services to its residents. The community strives to provide a comfortable and enriching environment for seniors to live their best lives.

Residents of Laurel Square can enjoy the convenience of on-site amenities such as a beauty salon, cable or satellite TV, a computer center, a fitness room, a gaming room, and a small library. There is also an outdoor space with a garden where residents can relax and enjoy nature. Wi-Fi/high-speed internet is available throughout the community for residents to stay connected with family and friends.

Care services provided at Laurel Square include 24-hour call system and supervision to ensure the safety and well-being of residents at all times. Assistance with activities of daily living such as bathing, dressing, and transfers are available to those who need it. The staff also assists with medication management and provides special dietary restrictions for those with diabetes or other specific needs.

Dining at Laurel Square is tailored to accommodate special dietary restrictions. Residents can enjoy delicious meals in the restaurant-style dining room where they have the option to socialize with other residents during meal times.

The community also provides various activities for residents to engage in. Concierge services are available to assist with planning day trips or outings. Fitness programs are offered to promote physical well-being, along with scheduled daily activities that cater to different interests. Residents are encouraged to participate in resident-run activities, fostering social interaction among peers.

Additionally, Laurel Square is conveniently located near several cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, and hospitals. This ensures that residents have easy access to necessary resources outside of the community.

Overall, Laurel Square Healthcare And Rehabilitation Center strives to provide exceptional care and support while promoting an active and fulfilling lifestyle for its residents.

Nearby Places of Interest

Restaurants

  • McDonald's (1.2 miles)
  • Chick-Fil-A (1.6 miles)
  • McDonald's (2.4 miles)
  • Chick-Fil-A (2.6 miles)
  • Point After (3.9 miles)
  • Texas Chicken & Burgers (3.9 miles)
  • Dalessandro's Steaks (4.1 miles)

Hospitals

  • Albert Einstein Employee Health Center (1.2 miles)
  • Fox Chase Cancer Center (2.6 miles)
  • St Christopher's Hospital for Children (3.4 miles)
  • Temple University Hospital (3.5 miles)
  • Aria Health (3.7 miles)
  • Episcopal Hospital (4.5 miles)
  • Chestnut Hill Emergency Room (4.5 miles)

Physicians

  • Simms Hank Md Albert Einstein Medical Center Philadelphia (1.3 miles)
  • Frankford Avenue Health Center (3.8 miles)
  • AMS Cardiology (7.4 miles)

Pharmacies

  • Rite Aid (1.5 miles)
  • Rite Aid (1.7 miles)
  • Walgreens (1.9 miles)
  • Walgreens (2.7 miles)
  • Rite Aid (3.3 miles)
  • CVS Pharmacy (3.4 miles)
  • Url Pharma (3.4 miles)

Transportation

  • Stenton Station (2.3 miles)
  • Septa Wayne Junction Station (2.5 miles)
  • SEPTA Jenkintown-Wyncote Station (2.6 miles)
  • Jefferson Station (7.2 miles)
  • 30th Street Station (7.2 miles)
  • SEPTA: MFL/TRL 30th Street Station (7.4 miles)

Cafes

  • Starbucks (3.3 miles)
  • Starbucks (4.4 miles)
  • The Landing Kitchen (4.9 miles)
  • Pilgrim Roasters (5 miles)
  • Panera Bread (5.1 miles)
  • Starbucks (5.2 miles)
  • ReAnimator Coffee (5.4 miles)

Parks

  • Champion Park Playground (3.9 miles)
  • Womrath Park (4 miles)
  • Palmer Doggie Depot (5.4 miles)
  • Palmer Park Farmers Market (5.5 miles)
  • Piazza Dog Park (6.1 miles)
  • Fairmount Park (6.1 miles)
  • Franklin Square (6.9 miles)

Theaters

  • Landmark Theatres - Ritz Five (7.5 miles)

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