York Nursing And Rehabilitation Center
Save7101 Old York Road, Oak Lane, PA 19126
For more information about senior living options: (844) 490-3973
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The collection of voices paints a facility that can feel like two different places at once: it hums with warmth, attentive staff, and small moments of kindness, while also bearing stories of frustration, neglect, and painful outcomes. Several visitors arrived with what sounded like genuine appreciation for the vibes of the place - the clean rooms, well-kept halls, engaging activities, and the sense that people cared. A recurring refrain was the impression left at the front desk: Jasmine, in particular, was repeatedly called out for going above and beyond. Emily's note stood out: Jasmine greeted her, treated her mom with sweetness, offered dinner suggestions, and seemed to embody a thoughtful, customer-service-oriented spirit. The sentiment echoed in other accounts where front-desk staff were described as warm, positive, and helpful, set against the backdrop of a facility that is otherwise bustling and busy.
Another reviewer described a similarly positive arrival experience - an entrance that felt navigable and a check-in that felt smooth, thanks to a "warm positive clerk" who directed them toward their loved ones' room. There was a sense of order and prestige in the way the staff conducted themselves, and the overall tone was one of appreciation for the professionalism on display in those early moments of a guest's visit. In these stories, the facility seemed to offer more than just a place to stay: it offered reassurance, a reassuring demeanor at the front lines, and a sense that staff were prepared to guide families through what can be a stressful time.
Beyond the initial welcome, several accounts highlighted tangible benefits of care and rehabilitation. One reviewer spoke to a personal transformation: an injury left them unable to walk, yet with time and support they regained mobility and felt ready to leave. That voice framed the center as a place that could genuinely contribute to getting back on one's feet and re-entering daily life with more independence. The sentiment - that this could be one of the best facilities for rehabilitation - echoed in later reflections that emphasized the importance of responsible caregiving, clear pathways to recovery, and a supportive environment that aims to help residents reclaim their lives.
Amid the praise for hospitality and rehab potential, there were consistent reminders that the facility's experiences vary widely from person to person and moment to moment. Some reviewers emphasized the importance of accessible administration, lamenting that calls to the facility sometimes went unanswered and that speaking with someone in administration wasn't easy. One reviewer even expressed intent to escalate the issue to higher authorities, underscoring how critical timely communication is when families are trying to advocate for loved ones. This thread of administrative friction added a stark counterpoint to the otherwise positive notes about staff courtesy and patience.
The narrative takes a darker turn with a detailed account of a family's painful experience around a loved one's hospitalization, hospital-to-facility transition, and ongoing care. A father who was a fall risk reportedly suffered from unresolved bed sores, and crucial items - like a cream that was purchased and left unopened - sat unused in a closet. The reviewer described a general sense of misalignment between family needs and what was happening in real time, including dietary mismatches (the loved one did not eat the national cuisine offered) and a frustration with food logistics. The account suggested systemic lapses in timely communication and follow-through that left the family feeling frustrated, unheard, and unsettled during a critically difficult period.
There were also voices that spoke to inconsistent experiences across different stays. Some reviewers recounted repeat visits with smooth processes: clean rooms, friendly staff, practical help, and a generally peaceful atmosphere. One person shared that they had worked there twice and encountered no significant issues, describing the environment as clean, peaceful, with pleasant staff who created positive experiences. Others celebrated specific staff members - like a personable man named Joseph - who engaged residents with warmth and attentiveness. In these stories, the facility appeared capable of delivering a comfortable, supportive environment when care teams were aligned and present.
Still, the darker notes could not be ignored. A stark, strongly worded critique labeled the place the worst possible choice for a loved one, detailing hours-long delays in answering call bells, missing linens, shortages of essential supplies, and a front-desk system that failed to provide timely assistance. The reviewer described a culture of "retribution" by staff and an overall atmosphere that felt unsafe and unsupportive, ultimately concluding with a resounding call for shutting the facility down. Another account echoed similar concerns about responsiveness and basic care, reinforcing the sense that when things go wrong, the gaps in care become life-altering and deeply traumatic for families.
There were also more nuanced, hopeful notes interwoven with caution. Some reviewers acknowledged the reality that caregiving is a human endeavor with variable outcomes, yet they still found reasons to praise specific staff and moments of genuine compassion. A steady stream of gratitude appeared in comments about agency shifts, the recognition that the nursing staff can be kind and capable, and the sense that, on some days, residents were treated with dignity and respect. Others recalled faith-based outreach and community engagement, highlighting the role of church groups and volunteers in bringing encouragement and spiritual support to residents - an element that people found meaningful and healing.
The overall mosaic suggests a facility that can deliver strong, compassionate care in the right circumstances, paired with significant, sometimes devastating, gaps in communication and consistency. The positive testimonials center on personal connections that staff forge with residents and families - Jasmine at the front desk, Victoria and others on the nursing side, the sense of a clean, orderly environment, and the potential for rehabilitation to restore independence. The negative experiences, by contrast, foreground failures in administrative accessibility, lapses in basic daily care tasks, and deeply troubling incidents that culminate in tragedy for some families. Taken together, these narratives portray a complex landscape where moments of grace coexist with moments of distress, and where the difference between a good day and a bad one for a resident or their family can hinge on a handful of staff, shifts, and decisions.
York Nursing and Rehabilitation Center in Oak Lane, PA is a welcoming assisted living community offering comprehensive care services and a wide range of amenities to enhance the quality of life for its residents. The community understands the importance of providing a comfortable and convenient living environment, which is why it offers fully furnished accommodations with private bathrooms and access to cable or satellite TV, Wi-Fi/high-speed internet, and telephone services.
Residents at York Nursing and Rehabilitation Center can enjoy delicious meals prepared by professional chefs in the elegant dining room, creating a restaurant-style dining experience. Special dietary restrictions are also accommodated to ensure that each resident's unique needs are met.
To promote an active and engaging lifestyle, the community organizes various activities and programs. Residents can participate in fitness programs led by professionals, planned day trips to nearby attractions, as well as resident-run activities. Concierge services are provided to assist residents with any special requests or arrangements they may need.
The wellness center at York Nursing and Rehabilitation Center offers 24-hour supervision and assistance with activities of daily living such as bathing, dressing, transfers, and medication management. A mental wellness program is available to support residents' emotional well-being.
Transportation arrangement services are offered for non-medical purposes as well as transportation to doctors' appointments. Additionally, move-in coordination is provided to ensure a smooth transition into the community.
Located in Oak Lane, PA, this assisted living community boasts proximity to various amenities including two cafes, two parks for outdoor enjoyment, 15 pharmacies for easy medication access, two physicians for prompt healthcare support, eight restaurants for culinary variety, three transportation options for added convenience, and ten hospitals ensuring quick medical attention if needed.
Overall, York Nursing and Rehabilitation Center strives to provide exceptional care services while fostering an inclusive atmosphere where residents can maintain their independence and engage in fulfilling activities that suit their individual preferences.
York Nursing And Rehabilitation Center is located at 7101 Old York Road, Oak Lane, PA 19126 in Philadelphia County, Pennsylvania
York Nursing And Rehabilitation Center on seniors.fyi includes 11 photos including images showing building, healthcare, interior, urban, exterior, trees, architecture, bedroom, and more.
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